Grass Masters hydroseeded my house (new constructions - I didn't hire them the builder, premier homes had hired them) before I moved in. There has been many issues where the grass is balding and not growing since the original hydroseed in many spots. I tried working with them in a friendly manner and they don't want to resolve the issue. They did come back and fertilize and reseed however due to lack of enough top soil and lack of drainage the grass is not growing. They blamed me for fertilizing too much which is falsified information. I have copied of the text from their owner where she was telling me its due to lack of enough top soil and drainage in the land which is causing this issue. This could be a builder problem as they didn't have enough top soil prior to seeding. Their owner told me they need 2-6 inches of top soil and I asked them to show me proof they measured the amount of top soil. They refused and telling me all they did was a check box where shows enough top soil but they actually didn't measure it and didn't document how much top soil was there. I have a one year new house warranty on my house and asked them to document the issue so I can get the builder address the problem,. Once I started asking them to document this , they would not put the issue on paper as they have partnership with the premier homes which is the builder and they didn't want to call out the short cuts the builder had taken. I have recovered an image from google maps which is PRIOR to me moving to the property. In the picture its accurately shows the bald spots and all those bald spots are still bald and grass not growing on those areas. I contacted them multiple times and showed them the proof that the grass has had issues EVEN prior to me move to the property and they didn't respond to me. (its obvious the google image was prior to me moving in as it shows the house was not completed fully). This is a scam which they have created with their partnership with the premier homes the builder as they are backing each other and not wanting to fix the original defect in the grass which has nothing to do with me. Even I have 1 year new home owner warranty both the grass-master and Premier homes are not addressing this defect.I gave this company many chance to fix the errors, however due to extended relationship with the builder they are protecting the builder and harming the house owner. Via phone and text messages they blamed the builder however on paper they wont document that this issue is with builder not having enough top soil and bad drainage. There are areas where when it rains I get 2-4 inches of water stuck and doesn't drain and its continuing to damage the grass further. I am more than happy to share all images, texts and emails to anyone interested.
DO NOT HIRE THIS COMPANY! They will perform LOW quality work and will blame you if anything goes wrong. Many areas of my grass was sloped that the grass seed never stayed on it and they should have raised that issue with builder before hydroseed. They are super unprofessional and disrespected my family and myself many times just to protect their company and their bad business ethics.
Bad Business Ethics, Liars and will protect the home builders over customers. I also have video footage of my house for the past year which shows the grass which they hydrosseded NEVER grew in many areas and still bald and not growing back.
Also note one of the owners themself gave a 5 star review to their own company to boost up their review score and hide the negative reviews. read more