I took my 2006 Expedition in due to a "miss" in the engine 3 weeks back. It is the same issue it had 3 years ago, which there is a recall on, however my truck was over the mileage. They charged me 980.00 to do the repairs, and 3 weeks later, the miss was back. I had decided to sell the truck since I only owed a small amount. I took it to Carmax for their buy back program,, which they estimated the value at 3500.00. I took the truck to Grapevine Ford to try and work a deal with them. They said my truck was a total loss, odd since they just charged me 980.00 for the repairs. No matter, the 3500 from from Carmax would pay it off. I sat down with a salesman and gave him a my wish list, low miles, no red or white. He comes back with 2 options, one with 45K miles @ 29.7, the other 28K miles at 24.9, however the 24.9 was blue. He based the price off the 29.7 mile truck and told me with my down I would be around very high number. I told him the truck had too high of mileage and wanted to know why he based numbers off that? We focused on the blue ( was actually growing on me ) , and he came back with a little lower of a number, still 175 above my target. I was ready to leave and asked for my keys back. ( for the total loss truck, that another dealer was willing to give me 3500 for ). A lady then came out and asked what she could do to get me in the truck? Maybe more down? I told her thank you, but I am ready to move on. She then said, what if we get you in the truck for 1/2 of what they originally told me??? I asked them what the hell they were doing offering me 1/2 of what we started with and without me giving more down. I insisted on my keys and left. I would prefer having a root canal with no Novocaine then dealing with Grapevine Ford ever again. P.S. I now own a 2013 F150 with low miles and what I originally asked for, and it took only one sit down with the salesman. read more

Recently, I had a very bad experience with this dealer. I went to that dealer to buy a used car. We agreed on certain price of the car after so much time spent on negotiation. He created a used vehicle order form with mentioning all the amounts. We both signed on that and I told him I will come tomorrow with payment and pick up the car. When I went to next day, he told me that he sold the car to other party. I recommend not doing business with this dealer. These guys will lie to you to sell a car and then rip you off! Typical sleazy car dealership, lures potential customers in with lies and false promises. Takes advantage of hard working people. Salesmen don't know simple third grade math. read more

Great place! Truly feel like I am part of the family. All of the associates tend to look after me when doing business with Grapevine Ford Lincoln. I'd recommend them for all sales, parts, and servicing needs. They also have a pretty incredible cafe in the dealership to eat at while there. read more

Giving 3 stars because my salesperson Carver was a delight to work with and I got the car I wanted at a cash price I could accommodate. It's also 3 stars because the finance manager Jake was a fair bit sleazy. While we were sorting the numbers out and handed out the finance paperwork to me, he slipped in a 6 month powertrain warranty on the car and when it got to that point, he seemed to try and gloss over it as much as he could. I understand that Ford Motor Company sets out quotas to meet for these after-factory warranties and that these quotas have to be met, however I would have liked to have been amply notified of this. The warranty's cost was insignificant to me, so I was thinking it couldn't hurt. But, to make matters worse, when I had asked to see the paperwork about this powertrain warranty, it "couldn't be found", conveniently so, if I might add. Which means that, God forbid, if something were to break on the car, I most likely would not be able to prove that I had purchased this warranty that I probably had no use for. Also an interesting note, this dealership seems to NEVER have a second key for their used cars. The past two times I visited to look at a vehicle, they didn't have second keys. Be wary if you shop for used cars at this dealership. They most likely won't do anything outwardly crooked, but it's the little things that they may try and take advantage of. read more

Joseph Crawford is the man, hands down. He helped me design and build the F-250 of my dreams. No task is too small nor too big. If they don't have what I need he figures out a way to get it. Always an awesome customer experience at Grapevine Ford! read more

Don't expect to bring financing from your own bank. They let you know they only do in house with there banks. Said if you pay cash or use outside the vehicle price will go up 10%. That makes no since. There financing has an interest rate 7 percent higher than the pre approved low interest rate. Save yourself some time and ask them over the phone if they will work with your financing. It's a bait dealership read more

So incredibly dissapointed with Grapevine Ford. I regret ever going to this dealership. My husband and I found a 2018 Ford F150 on their used website. So I contacted them by chat to discuss purchasing. They quickly had a sales representative contact me by phone. I advised the sales rep I would like to do as much as possible over the phone so when we come in after work we won't be there long. He agreed. I sent him pictures of my trade in, gave all my info to run credit, agreed on a price and set a meeting to come in that day. When we arrived he (Ty) was busy with another customer. (Not sure why we scheduled an appointment.) So he set us up with another sales rep who STARTED EVERYTHING OVER! He knew NOTHING Ty and I discussed. NOTHING. We were there for 4 hours..... after spending my entire day at work providing Ty with all of our information that wasnt used. Then of course the new rep offered us a price that was $200 higher monthly AND $4000 short on our trade than we agreed!!! After negotiating FIVE TIMES he raised the trade in value back up to the original value and got our mthly close to what Ty and I agreed to earlier that day. What a waste of time... Then at 9pm on a Tuesday we waited TWO HOURS to get back to finance... As we finally walked out the door we are walked to the truck and said I couldnt find the second key but will reach out to you tomorrow when my supervisor is here to send you the other one. Hmm. interesting you tell us now but okay. The next day we find out the MPH is limited to 75mph and the volume of the radio is limited to 50%, which can only be changed by the master Key! So we contact Ford the next day and they give us the run around!! Two weeks later we are told the key cost $400!!!! I am so so so upset. I will NEVER do business with Grapevine Ford again. read more

Xavier Perez did a great job helping us find the Explorer we liked. He is enthusiastic and worked hard for us. Grapevine Ford is fortunate to have someone like Xavier selling cars. read more

We have purchased many cars over the years and I can honestly say that this is by far the WORST experience we have ever had. Our sales person was fine until the truck was sold. But from that point on it went downhill. They needed time to "get it ready" for us. We gave them three days. I called on the third day, the salesman "lost" my number and never bothered to call me back to let me know it was ready. I literally had to place three calls to find this out. Then once we get there we finish our paperwork. We had left a hefty deposit but of course the original gal in finance was not available so someone else took care of us. At this point he insisted we needed to pay the full amount. I told him he needed to go find our paperwork. You would think he would have gotten it, but no. Sure enough I did not need to pay the full amount. We left finance with a manila envelope...nothing saying Grapevine Ford with our paperwork. We ask the finance person if we could have the keys. He said "your salesman has them". We went to find him....of course he is not available. The finance guy gets a key...goes out to the truck, comes back to us and says "it's out front next to the Range Rover". Hands us the key. I asked about the second key. He said come back on Thursday your salesman said the guy who cuts the key was out today. Keep in mind they had the truck for three days to "get it ready" for us. We walk out to the lot with lots of trucks and literally press the key so lights flash in order to find the truck! Once in the truck we notice the seats were not cleaned and the paint outside of the truck was not touched up as we expected. This is the type of service you can expect once you buy car or truck. We will never buy another car or truck from Grapevine Ford again. read more

Run from this dealership. To make a long story short I bought a 2017 Ford Focus new from them and took out an extended warranty. As of this morning the car would not start so I called Grapevine Ford. Well their super slammed and won't even be able to look at my car until Wednesday (today is Saturday). I asked if their shop was so slammed that they couldn't even check a battery until Wednesday and the response was yes. I even asked to speak to the service manager and he told me the same thing and no they will not loan me a car. Service after the sale is non-existant. By the way this car has 42,000 miles on it and the clutch has been replaced 5 times. In talking with the sales manager they know that the clutch's in a ford focus are weak and it's not unusual for the number of clutch's I've had. How can any company or dealership that cares about their customers knowingly sell a car with a major defect like this? I've bought Ford for over 35 years and will never purchase another one. read more

Seriously worst dealership I ever had to deal with! I know going to a dealership is usually not a fun experience and they all want to get as much money out of you as possible but this place is by far the worst. First off they put amazing prices on their website for vehicles and once you call or actually go to the dealership to check it out the car is either " just sold this past week" or they will make up a fee and add a ridiculous amount of money to it. Oh and if your wanting to trade your car in, don't expect to get anything Kelly Blue Book, NADA, or any other online website thinks the trade in value is. Apparently they just make their own price up for that too. So, I went in there to take a look at a new 2018 mustang and trade my 2014 mustang in which has 55,000 miles, only been washed by hand, only used royal purple oil for oil changes, and I put close to $1,000 into it putting custom leather seat covers in it, adding weather tech floor mats, and tinted the windows with a lifetime guarantee. They wanted to give me $8,500 for trading it in. I told the sales rep I looked it up on Kelly Blue Book and it says the trade in value is $11,059 not including the money I put in it. He said KBB is a western company and that they use NADA. So, I looked up the NADA trade in value. The NADA clean trade in value is $11,575. Then, I was talking to a sales manager trying to negotiate a price and I told him about the NADA trade in value, and no joke he tells me they don't use NADA to look at trade in values, they use this other website. I can't remember what that site was called. To make this story short, we couldn't come to agreement on the trade in or the final price of the car. Two days later, I look online and find a New 2018 Ford Raptor at the same dealership for $51,080. Amazing price right! So when I called them and tried to see if they still have it in stock and see what the price was, the person I talked to said there was not any sale reps in the dealership at the moment and they would call me back as soon as one comes in. This was at 8:15 am they open at 7:00 am. That seemed kind of fishy to me. So I had a friend of mine call them 5 minutes later, and guess who answers, a sales rep. He told my friend the vehicle is in stock, but you need to add a $10,000 fee to the MSRP sticker price, so the final price is $61,000. 45 minutes later a female sales rep gave me a call. This sales rep said the vehicle is in stock but you have to add $15,000 to the MSRP sticker price. I said why do you have to add $15,000? And no lie, she stuttered and actually took a while to come up with an excuse as to why they add that much to it. She then asked me if I wanted to come see it and I said I only wanted to come see it if I can get it for the price you advertised on your website. She then said, "Ya we can't sell it to you for that price". I then texted the sticker for the vehicle to the sales rep I talked to about the mustang. He texted me back saying, "yes that vehicle is in stock". I then texted him if he wanted to sell a truck today and sell me for the price on their website and on the sticker then I will come up there and purchase it that day. You probably guessed it he never texted me back. So if you want some advice, I would not go to this dealership. All they do is play games, make up numbers, and try to screw people over. If you see a good price online for this dealership just add a minimum of $10,000 to it and that's the real price. Also, I would never trade my car into this place. Expect to get a couple thousand dollars less than what the trade in value should be. read more

Never bring your vehicle here!! I brought my 2011 Ford F-150 in to have its trailer connection repaired and mentioned that while the warning display was flashing messages of "trailer not connected" the message "low oil pressure" had also flashed two times. But my truck was running great, had plenty of oil and was not leaking. AFTER they fixed the trailer connection, charging me over $700 for what was explained as "2 rusty screws", I was called later and told I needed a new oil pump. The next day I was told I needed a whole new engine, which would cost $5400. The next day I was told the engine replacement would be $13K!!! At that point I took the truck to a reputable auto mechanic who found absolutely nothing wrong with the oil pressure. He also showed me reports on the internet that this model is known for faulty low oil pressure sensors. I can't believe Grapevine Ford takes advantage of people like that. They should be put out of business. read more

Probably one of the worst car shopping experiences I have ever experienced! I went into the dealership,wanting a mustang, but after 5+ hours spent in the dealer, discussing pricing and all that fun stuff, i was pretty much told that they weren't going to help me, unless I paid sticker price! My price range was $15,000-$20,000. When I asked for them to go down $1,000 in price i was immediately shot down, and given a very rude glare. I also might have gotten the one and only bad salesman, Kevin, because everyone else there seemed nice. While I was test driving the car, he was constantly answering calls from his family or friends, or would run off so he could go re-tie his tie. Totally unfocused on me, and what I was there for. Also, he left us waiting in the lobby, while he would run back to his office, and when I asked if he could go somewhere a little more quite. because the music was quite loud, we moved further into the lobby. Overall, I am very unimpressed with this dealership. I went to many other dealerships that day and ended up finding exactly what I was looking for, for the price I was wanting! Kevin only really cared about his commission check, but being rude to customers is not a good way to get a sale! I would work on that Kevin! read more

Grapevine Ford harrassed us in to buying a WORTHLESS extended warranty! Do not let the sleaze bag finance people bully you into a MPP Mechanical Protection Plan. They will play a better interest rate against you to buy one. Your interest rate hinges on your credit, not buying a worthless product. Your better off going to your bank and getting a loan before you buy. Then you can avoid they fury the unleash on you! We have had multiple mechanical claims denied. Also know that if you already bought an extended warranty, you can cancel it and get a prorated amount back. Don't be the victim and waste thousands of dollars on a product that is maybe worth a few hundred. If you want an extended warranty, do the research after your purchase and buy it on your own thru reputable company. The bonuses the finance people and sales people make all revolve around them selling warranties. They make a tone of money because the warranties have ZERO weight. *** Dear Assane, no one at Grapevine Ford ever told us that we could cancel the MPP extended warranty. We learned this after every claim we filed was declined and after we spent thousands of dollars on repairs. Also your grammar is horrible. I wouldn't be the face of your business on Yelp with that writing. Find someone else to reply to all the terrible reviews you guys have. read more

Went to buy a new F150 in December. When quoting me a price, they did not give me the advertised rebates. They also lowballed me on the trade in - less than have the value offered by other dealerships. They also treated my daughter with disrespect when she was searching for a used car. The Sales representative called her a liar when she showed him a similar vehicle for a lower price at another dealership. Ended up buying the F150 from Bill Utter and the used car from 5 Star Ford of Lewisville. read more

Worst salesman and service center I have ever had. They couldn't pour piss out of a boot if the instructions were on the bottom. Lazy, disorganized and all around ignorant. DO NOT BUY OR TAKE YOUR CAR THERE. LESS THAN ONE STAR. read more

Bait and switch. They advertise raptors at msrp. When you try and buy one they at 10-15k over msrp depending on how they feel. They even went as far as to wait 8 weeks after I told them $5k under msrp was all I would pay; to email me back and ask if I was interested. Of course your responding to my last email stating I would pay $5k under invoice. I will never buy anything from these pricks they tried to reconnect with me at an even higher price. Stay far away they are slimy. Especially the useless pos Craig O'Neil. read more

Like many other people's reviews state, this place is a business joke. They will sell you on something they do not have and can not get. On Saturday 6/27, I knew the exact truck I wanted before I stepped foot onto the lot. Jacob did a good job on listening to what I was looking for. Showed me a truck I wasn't interested in and the I got to meet Stu. Good job Stu on trying to stare me down like you wanted to fight only because we would not give you a monthly payment amount and I wouldn't buy off the lot. Do they teach that method in your sales classes? You didn't have what I wanted, why the hell would I buy something I didn't want??? They finally did find the truck I was looking for at another dealership. I was told by Tony that he would purchase the truck and have delivered to the dealership in the evening of 6/29. He then called my wife in the afternoon on 6/29 and told her that the truck was sold. This is after my wife got an even better quote on the exact truck the morning of 6/29 from John W. So this truck was supposedly sold on 6/26 a day before I walked onto the lot and told them exactly what I wanted. Don't waste 5 hours of your time folks just to be disappointed by horrible service and the classic bait and switch tactics. Steer clear! read more

Griffin helped us purchase a 2016 Ford Explorer on Saturday. He was excellent! Someone purchased the car that we were coming to look at right as we got there but Griffin went out of his way to get us in something better! We were dreading purchasing something from a dealership but he made the process so easy. He went above and beyond to make sure we were happy and everything was taken care of! I highly recommend making an appointment with Griffin! read more

Beware of service dept! Highway robbery! Literally tried to charge DOUBLE for the same service at other repair places. Then when I refused service at that price, charged an astronomical price for diagnosis of the problem. Wish I could give zero stars, that what they deserve. Don't service your car here! read more

This was a great car buying experience and the atmosphere was very comfortable and everythibg went smoothly. I finally decided to splurge and buy my Lexus and Ty Young and Daren Lewis had me in and out pretty quickly. These guys work hard for their customer and follow up to check on your satisfaction. I will definitely be going back for another car and referring others as well. Thank you guys!! read more

My 2011 Lincoln had a defective sunroof that would not properly shut. This dealership quoted me at over $2,000 to have this fixed, and told me it was a problem with the seal, and the whole thing would need to be replaced. I ended up taking it caliber collision in grapevine where the technician replaced a few screws and fixed the whole thing for virtually no money in less than 20 minutes. To think these people were trying to scam me for $2,000 is infuriating and I will absolutely never take my business here again and I strongly advise you do the same. read more

We saw a Ford Edge online and we came in to see it in person. Sales experience was not over the top. We saw the car and the salesperson didn't really talk too much, he just explained some of the basic things in the car, which is fine. Turns out the car was descent and we didn't really like it that much. When we wanted to get out of here, the salesperson said he'll get his business card. We waited and then I think the manager showed up to talk to us whether there was something wrong with the car. We said there's nothing wrong we just didn't like it. The manager was pushy and really wanted us to stay by saying that there were also preowned cars, other SUV's, etc. He didn't sound like he wanted to make sure that we love the car, more like I want you to buy the car type of attitude. We just reasoned our way out, got their business card, and left. Overall, a so-so dealership that only cares about themselves. I don't think I would recommend this dealer to my friends. read more

Bought a brand new 2020 Ford Explorer on a Saturday, was told the manufacturer wanted all dealers to check on all manual seats to ensure the bolts were installed correctly. Not a big deal put us in another car to get home and told us the car would be delivered to us on Monday or Tuesday. Monday comes around and I am told countless times that they would be making it out that day (Monday). Keep in mind I've got a 2.5 month old and my wife at home waiting for this because I work nights. At 830 at night I finally ask what's going on my family is still awake waiting for this to arrive? The answer I got was, sorry we were short handed and were helping new customers. This is where I had a problem, instead of making sure your new customer that just bought a brand new explorer had the product they purchased in hand, it was more important for this dealer to make sure they were taking someone else's money first. I had to drive to the dealership and make this issue known to the sales manager to get them to finally deliver my new vehicle the next day at noon. Sales manager said to me the same thing we were short staffed and had other customers. When I walked in there was about 25 sales associates. To make this right they wanted to give me two free oil changes and when I told them I was moving out of state it became a Yeti cooler. Today it was oil changes again and they took back the yeti cooler. I highly recommend you take the average 2.5 star rating that Grapevine Ford has into consideration before going to this dealer! read more

I bought my car here at the end of 2013 and while it wasn't the best experience, it wasn't the worst either (although I certainly left feeling like I had been screwed over more than any other time I have purchased a vehicle and I've purchased four different vehicles in my lifetime, three of which were new Fords). In spite of that experience, I thought I would give them another chance when it came to servicing my vehicle. Worst mistake. I brought my car (it has 29,000 miles on it) in this morning by appointment for an oil change and a new inspection. Immediately they tried to up sell me to more service at a cost of almost $1,000. When I declined that, they showed me service at almost $500. When I declined that, they came back down to just under $200. At that point, I was tired and just ready to get this over with so I agreed, asking how long it would take. They said an hour and a half to two hours. Fine. Nearly three hours later without having heard a peep from them in the waiting room or even been offered a beverage or any type of courtesy while I waited, I went searching for my vehicle. A service rep found me wandering around and offered to help. He went and found my original rep who came in and told me he had been busy with a customer (I thought that's what I was?)... no actual apology or acknowledgement that a simple oil change and inspection sticker had turned into a nearly three-hour wait and a final bill of $160, which he happily informed me was less than what he had anticipated... on a 2014 vehicle with 29,000 miles undergoing basic maintenance.... I won't be returning. I could have gotten the same service for half the price in half the time somewhere else. read more

I have purchased 5 Ford vehicles over the years at various dealerships, I unfortunately must say that this dealership is the worst I have ever dealt with. 1.I received a price over phone after shopping dealers across the state. I decided to stay close to home. The price ended up being $ 4000.00 + more than our conversation. F 150 King Ranch decked out. 2. After signing all of the paperwork and going to my new truck I find it had 800 miles on it. I complained and they said that they considered it a new truck. Nothing was done to compensate me. The warranty is a set amount of miles, so I lost 800 mile of the warranty I thought I was purchasing. 3. While signing the paperwork the money man wanted to sell me a service contract. I agreed based solely on the fact that oil changes and Zactak were part of the deal. I actually calculated the cost of the savings right there in front of him. When I brought my truck in for it's first oil change I found out that the money man did not add oil changes to my contract. Of course the money man no longer worked there when I came back for my first oil change. The new financial manager gave me several free oil coupons but nothing close to what I thought I was getting. 4. I showed the salesman a problem with my back door panel and waited several months for the part to come in. When I brought it in for service the salesman Brett, no longer worked there as well. The new sales manager did not want to fix it. After a heated discussion, he finally agreed to take care of it. When I came in to pick up my truck after they called to say it was in, my truck was no where to be found. After waiting in the lobby for about 45 minutes I found out that the service manager had my keys and that he was over at the Lincoln dealership. 15 minutes later he showed up with my keys. 5. Every time I have brought my truck in for the free car wash, it has taken over an hour. I was told on my last visit that they clean the dealership's cars and that a customer had to simply wait in line. I have not been back for a wash. 6. I brought my truck in for service and asked that they wash the truck before I picked it up. I was called and told it was ready, the truck of course had not been washed. The service adviser Scott told me to ask for him in the future and that he would make sure I was taken care of. On my next visit, I find out Scott no longer works there. 7. On my most recent service visit, I scheduled my truck in for a Zactak cleaning and a recall. When I got there, A day earlier than the appointment (3:00 pm), the service adviser informs me that there is another recall and that they could do that as well. I agreed. The next day, they had not even started on the truck. I was told that they were behind from the previous day. I was never told this when I dropped it off. After waiting a second day, I received a call that only a seat belt recall was fixed and the the Zactak and the other was not done. This was on January 3rd of this year. Today is January 31st and we are no closer to getting my recall parts in or the Zactak. The service advisor has told me that he would get me a truck as a loner when I come back in. I'm just afraid that he won't be working there when the part finally comes in. I'm just real frustrated.. read more

Worst car buying experience ever. Had an appointment to drive a vehicle, when we showed up the vehicle wasn't there and the salesman had forgotten we had an appointment. He sales manager immediately swooped in a no pretty much took over the process. We did end up buying a vehicle but I wish I had listened to my gut and walked out right away. Vehicle came in two days later, and it was dark when I got home and saw the color I was not pleased. Thought it was darker. All of that is on me, I should have walked. The part that earns the one star rating is the dishonest financing. I thought we were financing through Ford, but in actuality it is a third party. Next vehicle won't be a Ford and I will never return to this dealership. read more

I knew there was a reason I had never bothered using this dealership despite living close by. I dropped my truck off for an oil change. Robbie Butler, the Assistant Service Manager didn't bother telling me how long, but when I asked if it would be more than an hour to an hour and a half, he said that wouldn't be a problem. He asked me when I wanted to pick it up and I said I'd be back in 2 hours. 2 hours later, I come back and they haven't even started working on my truck yet. Didn't bother calling and telling me there was going to be a delay though. That would have been the professional thing to do. Don't bother getting a maintenance package with Ford, they waste your time when taking it in for anything at all. read more

We drove out of our way to come here because of a positive experience that my parents had in 2016 with buying a truck. I had spoken with a salesman days before and was told by phone that the specific vehicle (SKU and all) we wanted would be there waiting for us. We arrived and had to wait for a salesman to come find us. We went out to test drive the vehicle. Everything went well and we went in to talk numbers. As a recent graduate, I have absolutely no credit. Not bad credit, no credit. Never taken out a loan or owned a credit card in my life. My dad was going to co-sign for me to help me get a better rate. We knew not to expect anything spectacular, but we wanted to start building my credit so that I can buy a home. While we filled out the paperwork, we were told that despite their earlier promise to have the car ready, it wasn't there and wouldn't be until the following week. They would send me home with a loner car and I'd have to come back to get my car. Irritating, but whatever. We were transferred back to the finance department. We sat forever. Then a finance rep, Cameron, came out acting disgusted. He flicked a paper across the table at me and informed me that I had no credit. Duh. Then with disgust flicked another paper at my mother and said that her credit wasn't current. At that point, my father came up. He explained that it was his credit they'd actually run. Cameron called us ghosts. He said that they'd consider us both first time car buyers despite having a successfully paid off car in their system. He said that since I had no credit and my dad had no "current" credit (paid off a loan several years early in 2017 on a car from their dealership) that they would offer us 18%. Obviously no. So he stomped off with disgust. 40 minutes later they came back with around 10%. Again, no. My father said said that I could just pay cash if that was the best they could do. We were only doing this so that I could build my credit. So the salesman said "So you're going to write a check?" We said no we can do that anywhere and you don't even have the car here. So the salesman turned on his heel and stormed off. Obviously, we left. By the time we hit the highway the sales manager was calling asking why we ran out. We explained the situation. He started lecturing my father about building his credit so that he could afford a car. My father (who owns 6 vehicles, 2 homes, a ranch, and a business) explained that as someone who never needs loans that he didn't care to continue to build credit. He was trying to help me build mine. We were contacted two more times about coming in but decided to not purchase from this dealership. I purchased the car I wanted from a competitor a few days later and had a completely different experience. While sitting in my brand new car (that I received 5% interest financing on) I opened a letter from grapevine ford declining to offer me financing for a new vehicle. Oh well. read more

This was an excellent buying experience, a very competent dealer, and fantastic prices. I would strongly recommend one sales representative specifically; Rob Thurber, who was a phenomenal sales representative. I came in to the dealership with substantial research on the vehicle I desired, with three "Finalist" or vehicles I had narrowed down an exhausted search on. He was able to provide each of my top three choices to look at and prepped two for test drive. Without any pressure or force, I selected the right Explorer on my list for me (the features, safety, and price point were all exactly what I wanted and more. This selection came about to due Rob's candid/blunt honesty and thorough answering of any questions I had regarding the vehicle options. No pressure, no haggle, and Grapevine Ford honored the internet pricing with no issue or attempts to upsell me. It is important to note that it was their internet price which is what originally lead me to their dealership, which was already substantially cheaper for my specific requirements than any of the same vehicles I had looked at in Houston, Austin, College Station, or Fort Worth. Between price, trade, + TTL + Additional Warranties... it was still thousands of dollars cheaper than my previous dealership contenders and their competition. Due to their immense volume of sales, Grapevine was able to offer prices that blew the other 15 dealerships I had researched or visited out of the water. I walked away happy, feeling very satisfied, and knowing that I secured a stellar vehicle for a price I can happily live with. Very pleased with the entire car buying process here.... Top tier customer service. Excellent staff, who were all friendly, knowledgeable, and courteous. Even the finance department aspect of this was, I dare say, enjoyable. Rob was a champion salesman with a quick wit and earnest desire to help. As far as the dealership itself went, they have a vast and beautiful inventory. I was able to find my vehicle of choice for my price, my level of trim, and it even came in blue, which was something I was beginning to think that I would have to abandon my goal of finding based upon the exhaustive search at the other dealerships. Grapevine Ford did a GREAT job! Recap: No haggle, no pressure, no gimmicks, extensive inventory, wonderful staff (sales and finance), and a well-stocked and knowledgeable Parts and Accessories department. Great car buying experience and peace of mind knowing I got the best deal, verified with my extensive research. For me, it was worth driving all around Texas for. read more

Horrible dealership. Purchased an F150 last summer. Suppose to repair the hail damage in days. Took weeks to get repaired. Bought a "bumper to bumper" warranty. Had an issue with my seat controller and was told that was not covered. Spent almost $3K on the warranty and now realize it is worthless. The sales guys are good. After that, you are going to be ripped off. Tread very carefully with these guys and read all the fine print before you sign. Or better yet, go to another Ford dealership and save yourself a lot of heartache. read more

After being treated horribly 4 years ago when I tried to deal with Grapevine Ford, I thought I'd give them another try. After all, a lot can change in 4 years right? Wrong! We were considering trading in not 1, but 2 cars on new 2014 models. Our salesman was a young guy and very nice. After a couple of test drives we went in to start "discussing" negotiations. We did not have our hearts set on buying a car that day. The back and forth started between our sales guy and the managers. We know the sales guy has to jump thru the hoops the manager puts in place, but after we did this a couple of times we decided we wanted to walk away and discuss things at home. We told our sales guy, please do NOT bring a manager to us for further discussion, we will talk it over and give you a call on Monday. Next thing we know here comes a manager. Again we told the manager we were going to walk away and would call back on Monday. As we were walking out of the building my husband was approached by our sales guy and yet ANOTHER manager. My husband said again " we are done for today and will call back on Monday". The manager proceeded to yell after my husband, " are you sure you want to walk? We'll give you everything you want. Are you sure, are you sure?". My husband said again " we are done for today". What came out of the managers mouth next was shocking and appalling.... he actually said " Thanks for wasting our time asshole". I am not kidding you! This is what a MANAGER said to potential customers who were looking to buy 2 new cars. This did not set well with my husband, as you can imagine, so he went back into the building, as he walked in the doors, the manager screamed at him to "GET OUT". So, we left and once again Don Davis will be getting our business. NOT Grapevine Ford. I will NEVER set foot in Grapevine Ford again and will tell everyone I can how horrible their "customer service" is. read more

My husband ordered the new Mustang 2015 from them and the sales guy would never call to let him know the status of when it was to be in. My husband had to keep calling. Once the car was in we spent about 2 hours with him and forgot most of anything we discussed and he for sure can't do math. Purchased skylink and he was told once we bring it in he can have a loaner for the day. Called set up the appointment but needed to cancel and they didn't even have him on the schedule anyway.... Once he finally took the car in, no loaner cause the sales guy again didn't remember... And then we get someone else's paperwork.... To say the least the worst experience in buying a car ever... I bought a Mazda CX5 2 yrs ago and the still remember me!! read more

I am partly to blame. I have purchased 7 new vehicles from this dealership since 2011 and continue to allow the service team on both the Ford & Lincoln side to treat me terribly. I dropped a car off on 10/01 for a warranty repair of a speaker and Zactech treatment scheduled for 10/03. Was told the car would be ready and delivered to my home shortly after noon on 10/03. At 1:45 I called and was informed that the speaker was not replaced and that the 3rd party company that does their pickup & dropoff needed 2 hours to execute any service. This delayed a trip to the TX state Special Olympics Fall Classic in College Station. I demanded for my car to be placed out front with the keys in it. Upon arrival I was approached by an employee and told I needed to sign for MY CAR! Just as she said this I notice that the Zactech service had not been performed. I explained that I did not need to sign to get my car and took the key fob and proceeded to my car. Some knucklehead sales rep informed that he was filming me. Nice move! This is just one of over a dozen terrible experiences I have had with service at Grapevine Ford Lincoln. Don't have the space to write about the time that service department failed to properly replace the fuel filter on my F250, initially refused to replace a screen on my MKZ, and the list goes on... Do business with these folks at your own peril. If you're unhappy you can't say I didn't tell you. read more

0% for 72 months caught my eye. I did the math, figured I could save money by trading in my Chevy Colorado, and stopped by Grapevine Ford. The new car salesforce were all tied up; and Dustin Springer, internet sales and certified preowned sales, asked if he could help me out. I told him what got my attention, and he looked up a number of vehicles that matched what I was seeking. We test drove a few. I loved the first one, but it was a bit pricier than I was willing to go. Next to it sat a certified preowned one identical to the one we just took for a spin. He shared the benefits of a preowned versus the benefits of a new one. He went over a variety of things to consider. Despite never having purchased a used/preowned vehicle as an adult, I decided it would be the best choice for me. There were a few things I wanted examined (i.e. a few dents, etc.). Because it was late afternoon on Friday, I had to bring it back the following Monday. When I brought it, I asked for the parking brake to be examined. The dents were repaired, and a part for the brake was needed to be ordered. Dustin quickly found me a loaner (a vehicle the same as the one I'd purchased). The following day, he called to say the key was misplaced, but in no time, he had a plan and had another key made for me, offered me a few oil changes and another full tank of gas in exchange for my trouble. Of all the salespersons I've had, Dustin is the most accommodating and helpful ever. Despite a few inconveniences, I'd do business with Grapevine Ford again just because of his customer service! read more

Great place, great service, family atmosphere. Ask for Jason! He was so kind, friendly and funny. Will definitely send all my friends and family to this place! read more

Looking to buy a car and was treaty tremendously with a great sense of urgency. When I arrived Jason McBee was the first to greet me and willing to help out from the start! He showed me the inventory that they had a grapevine and even went as far to show me what other ford dealers had online. Overall great experience and will definitely keep grapevine ford in mind, especially Jason, when we decide to pull the trigger! read more

Just an overall a terrible dealership with incompetent staff. I've learned my lesson and will never buy a vehicle or deal with this organization again! Would rate no stars if I could. Oh they're helpful, but only when they want you to buy or seal the deal. Once you need something from them though good luck getting it. Instead you'll get the run-around and sent to countless voicemail boxes. If you want to be treated like you don't matter, go here! You've been warned! read more

This place is a joke and have some serious issues in the back office. I purchased an oil change package when I bought a new car from them and they couldn't find it in their system the first three times I went in for the oil to be changed. Secondly, the car I had purchased had a window regulator go out and this part was covered under a manufacturer recall. However they couldn't perform the repair and had to ship it off to Grapevine Jeep for it to be completed. Well whoever was working on it at this dealership didn't put the broken regulator back in the car before it was sent to the Jeep dealership. You can't warranty a part that you don't have!! Needless to say that part was never found and they ended up having to fork over the $$$ for it since they lost my part. And they also had to pay for a new door panel since they broke that as well. And they took my owners manual out while they were cleaning it up as I was signing all my loan docs. Thankfully I noticed it was missing as I was on the service road. So I had to go back and make them give it back to me. Seriously incompetent people there!! A huge headache all the way around!! read more

We purchased a truck for my husband about 5 years ago from Reed Harmon. The experience was nothing short of AMAZING! Reed called us personally over the period of a about a year and checked with us to see how everything was going. Nobody has ever done such a complete job of following up on a sale the way that he did. Needless to say, I was very impressed. I personally have never owned a Ford and never thought that I would. However, when it came time for me to trade in my car last month, Reed Harmon was the first person that I thought of even though we had moved about 1 1/2 hours away. I called him and set up an appointment and I am now driving a new Ford Explorer that I LOVE! Ford has definitely won me over because of this wonderful salesman. He went above and beyond to assist us again with buying my car. i got just exactly what i wanted and the price was great. It is just about time to trade in my husband's truck and I know who we will be calling! Thank you Grapevine Ford for hiring such special, caring people as Reed Harmon. You have won us over. read more