Awesome customer service!! I was in and out quick and easy . Thorough inspection was performed .read more

Great service, very courteous and fast. Great to keep track of needed service . Good coffeeread more

Hey, great carWash where they can wash your car for fifteen dollars. Tree vacuum so available. Also…read morehand dry your car.

Had my car washed today and the lady that helped nice but after getting in my car after there was…read morelint from the towels all over the inside and outside of the car. The dash and console was cleaner going in then coming out.

I'm originally from California and was looking for a good place to change my oil since I don't have…read moremy tools to do it myself, try came across Valvoline instant oil change, they were fast, professional, and very friendly! Definitely recommend them!

Always great service little to no wait, check and top-off fluids, and I always supply my own oil…read moreand filter. The crew gets it done thoroughly and promptly That said, my one pet peeve that cost them a star is that when they went to check my tire inflation pressure, they inflate it to what the tire sidewall says is max, and not the proper tire pressure on the OEM sticker in the doorjamb of my vehicle, This means they overinflated my tires this last time and it's a sign of an inexperienced tech/mechanic. I was in the auto industry for decades and YOU ALWAYS GO WITH THE MANUFACTURERS DOOR STICKER ON TIRE PRESSURES- the only exception is if the car does not have the correct OEM tire sizes on, and I DO. I had also told them what tire pressures they should be (they didn't check the door sticker) and the guy doing the tire inflation ignored it. Unacceptable. Maybe he figured at least he checked them and I didn't leave with the tires low, but that's not the point and it's not professional. Overinflation causes premature wear and improper tread contact on the road.

Amazing service! Every time I come in the crew there is nothing but the best, I always receive top…read moretier service even if my car isn't the best, they accommodate well and take care of me and my vehicle each time I come in.

Had my oil changed todayby someone else because The first and last time I used this business (Sept…read more'25) NO oil change should run over $100. Especially when they deflated your tires. Strip the plug and lost the plug gasket. This was pure incompetence.

Great service. See my photo I shared for my full review…read more This site wouldn't let me post due to the length. Quality of work was amazing. They found a bubble on a tire that had nothing to with why I was there. Quoted price from other places were 30% higher than Gil's. For not only the prices, it gives you a peace of mind for you and your family.

I had my value gasket replaced here. I also scheduled a follow up appointment to get other work…read moredone. I drive to work to pick up my stuff, I left in the work truck. On my drive, the radiator hose blew off. Not having any tools with me. I called for help and get my car towed to my work. I reattached the radiator hose and filled the radiator with water. I tried starting it and sounded out of time and won't start. I tow it back to the shop and have them look at it. They tell me that It's complicated and I need to take it somewhere else. I'm really not seeing the value of what I paid for.

Great customer service very helpful in explaining everything to me and had oil change and brakes…read moredone, all within a reasonable time and cost.

Everything was great had been going for months. Then I go back they put diesel oil and a gasoline…read moreengine and recommended that that was the best oil for my car which was a 1989 Toyota Tercel a very old car. Well deeply miss them they were good at the beginning then it turns sour.

I have taken multiple vehicles to this oil change spot, never really had an issue aside from the…read moreoil not being topped off. However my most recent trip was not good. I specifically ask for the techs to not touch my airfilter or windshield washer fluid, usually not an issue and they note it on the invoice. On this last trip they majorly failed, not only did they open up my air filter box after being asked not too, but on top of that they lost one of the clips that holds it closed. To add insult to injury they decided not to mention this to me, I only discovered this after getting home and checking my oil level(which was a half quart low) After notifying them they offered to buy me a new clip, when I went in to pick it up I realized it was the wrong size clip. This was when 1 of the employee's said that he remembered losing the clip because it popped off and fell down inside the engine compartment. So again, they knowingly lost an important part of my air filter housing and NEVER said anything. The manager seemed uninterested and they have not followed up about getting me the correct size clip for my air filter box. I will never return

No stars this place sucked so bad. Employees make poor use of their time and prioritizing…read morecustomers. Ignored at checkout to show another customer a gun....never again would I come here and would recommend strongly against it to anyone else.

Honest folks & Work completed as promised. My little car…read moreruns great ! I needed brakes all around. Thank you very much

I inherited a classic truck that was not regularly driven. Long story short the engine was dying…read moreand was not starting up. It was taken to a different local automotive shop. The problem remained unknown and I was ultimately referred to Bridge Street Auto. I appreciated the transparency and communication regarding the diagnostics, problems found and the cost of repairs. In the course of the work, there were some parts that could benefit being replaced, and I was consulted about any 'new' item that came up that we hadn't previously discussed. Within a week or so I had my truck back, running smoothly again, and at a cost that was honest and fair. I have been driving the truck regularly and I have Bridge Street Auto to thank!

These guys saved me in a pinch just a few hours before every shop in town shut down for the…read moreChristmas holiday. I was traveling down I-5 when my instrument cluster went haywire and my check engine light came on. After that my engine was running super rough and I coasted into Star Automotive to see what the heck happened. After some tests they figured out the problem (cylinder specific ignition coil failure on Chevy Silverado) and worked fast to get parts picked up and installed before they closed up shop that night. If it wasn't for them I would have spent Christmas alone in a hotel room in Grants Pass, OR. Thanks to these guys I made it 500 miles to my destination and spent Christmas with my family instead. They were friendly, did their best to get my job done up against the clock, and charged fair labor rates. I can't thank them enough and definitely recommend them to locals and travelers alike.

It is truly unfortunate that after 3 cars, and 19 years of great service while Star was under…read moreprevious ownership I am now writing this 1 Star review. I had triple A tow my car to Star on 10/27/25. I gave them a call in advance and let them know I would be sending it there and stated what had happened. For full context, I was exiting the free way in central point there was a small box in the middle of the road and I had not choice but to slow down and go over it. My car being an Alfa Romeo Giulia sits low and something was pulled out of the bottom of my car and it immediately lost all power steering. I was able to pull to the side at the very end of the ramp. No body damage at all, car was still drivable but no power steering. The tow truck drivers were able to drive it into the flatbed themselves. Zach from Star automotive s initial quote 10/27/25 totaled $10,054.53. See pic and note Quote 1. (This quote will dramatically change once insurance adjuster is involved) 4 quotes later, 2 subcontracted dealerships, a broken fuel module that made my car completely underivable, and no answers from Zach or Austin about what happened. The insurance claims adjuster, the service manager in Portland and the technicians all agree in writing that my car was not drivable when it was brought in and that someone clearly damaged the fuel module brought the car in with zero fuel, and then tried to cover it up ...the technician stated "it was hanging off when I saw it". Zach blamed this entire incident on a recall. Once again in writing the alfa Romeo dealership states this was not possible. I did not accuse Zach or Star right away when I was presented with all the evidence and facts...I called Zach and sent him the email from the service manager who he spoke with and checked my car in with. I simply wanted an answer, and a solution to this issue. It's Friday 4:47pm 2/27/26 my car is 246 miles away one way. The additional cost is $1113.31. I just wanted my car back. When I went down to Star after my phone call with Zach to simply discuss this in person...they said Paul is on vacation and that there was nothing they could do for me. I said I wanted to believe Zach wouldn't take advantage of me knowing how hard things were already finically ....Austin and Zach made many excuses that were not only unreasonable and impractical explanations for this incident but Austin then proceeded to yell at me and threatened to call the police on me. To the owner Paul...I know you are not aware of any of this, and from one business owner to another I am truly sorry this is what your employees are doing behind your back representing your business. I could have chosen a statefarm preferred shop, but due to my past experiences with Star, Dave specifically when he was there I chose your shop. Paul please contact me regarding this matter. I do have more documents and a video of my encounter with Zach and Austin this evening if you'd like to see to give you a full perspective. I will not upload all the documents, videos I have at the moment I will leave a thorough review in full after this claim has been closed out. I look forward to our conversation Paul and I have high hopes that you will make this disappointing situation right. Thank you Hi Paul I appreciate your quick response even with you being out of town. My car is ready to be picked up in Portland and both the shop and insurance claims department need to be notified as to what the plan is. I can not wait until March 20th. The car has been gone since October and I have to have this closed out and picked up no later than Tuesday 3/3/26. I can email you all documents, videos, emails and correspondence I have from the shop. I'm sure Zach has Alfas phone number as well. Just ask for Katherine she is the Service manager. Again, appreciate your fast response and attention to this situation.

OMG! This place saved me today. Shout out to Jared!!…read more I had just started my first leg of a solo two day trip from Oregon to San Diego. I need to also mention that I have never done a road trip before. I was only a couple hours into my drive when I got a "low engine coolant" warning from my car. Panic stricken, I pulled over and managed to find that this place was close. Jared let me know that they could rearrange their schedule and check my coolant levels quickly. Fortunately, they found no leaks and only needed to top off my coolant. I was there a total of two hours. Excellent service! While I waited some exceptional things I want to point out about this place besides the service and friendly staff. The place is very clean. From the front desk, coffee station, and waiting room to the bathroom. Very clean. In the restroom, there was a lovely small basket that contained various travel size items from combs to pads and tampons. If you were traveling, they were free to take. I helped myself to an Emery board. In the waiting room, they had an area with books that were free to take if you so wished too. This place is a gem and I feel it is very community oriented. If I ever have a problem in this area again, I know exactly where I'm bringing my car.

Driving from Canada to Napa our Toyota sequoia stopped on I-5 north of Grants Pass. Thanks to AAA…read morewe were towed to Kelly's where they replaced our radiator and had us back on the road in 2 1/2 hours. We are so grateful for the fast and effective service!