This place is really awesome. The staff was really friendly and knowledgeable of the ice cream…read morethey have. They took time to answer questions about the flavors and the portions where gene

Everyone was great and there were many choices. Unfortunately, we couldn't finish the ice cream…read more Neither of us enjoyed the... consistency? Flavor? It was different than we've had before. Too sweet? We can't put our finger on it but we wouldn't go back. It was consistently busy and they have great reviews so it must be more due to preferences. We just happen to leave disappointed.

I have been a fan of Herrell's my entire life! Before and after renovation and all! They always…read morehave a great assortment of flavors and I always love to look for their most unique options! They cater to all types of dietary issues and have dairy free and sorbets. Even their cookie and cake selection usually has at least one GF item. Their board also displays if any flavor has wheat, nuts, or eggs in it, which is much appreciated! The staff is always knowledgeable and friendly. The line can be out the door at times, but the staff work diligently to keep it moving. The seating can be tight but it's a nice place to hang out if they have the space. Fun wall hangings and always their signature bears keeping us all company! The only downside to this place is that it is so well frequented, as it should be, that some flavors sell out quickly. It will be there one day and then not the next, so get it while you can. Or alternatively, you can email them and special order a flavor you love that you keep missing. I love that they do this! It takes time, so plan ahead, but it is so worth it! And although I want people to keep this business running, I.e. keep the money flowing so they keep in business... I have to also say, don't forget to come in and get your free birthday sundae!! Maybe just bring a friend who will purchase their own item.

Good selection of flavors. The cookie dough vanilla base was really good but there was to much…read morecookie dough for me it was overpowering. They have ice cream cakes and a selection of baked goods here too. Indoor seating available. Employees are very nice here.

Fantastic products and friendly service! High quality ice cream, dirty sodas and now fresh…read moresqueezed lemonade! Yum! Who would have thought you could find this in a gas station?

Unfortunately the customer service is what will keep us from returning. The girl who took our order…read moreacted as if we were an inconvenience for ordering. Just not friendly and had an attitude for no reason towards us. Took our order while slouched over resting her hand under her chin. Just not appreciated. How can someone who works at an ice cream be miserable? Even my kids noticed. Really too bad.

Sold on location and the fact that they have muffin tops. I've driven past here hundreds of times…read moreand never pulled in. Came in for ice cream tonight and instead I bought a cider slushy and a blackberry muffin top with cream cheese which didn't stand a chance. Only place knew that sold them was Rice Fruit Farm in Wilbraham and I have boycotted them. There was live music which was nice as well as some animals and a play place. Extra parking in the back. Ice little gift shop. Definitely a place for everyone.

I had a feeling this would happen, and it did. When Rice's bought The Apple Place they brought…read moretheir cheap frozen Sysco food service pies with them, and slapped a premium price on them. I ordered two pies this year for Thanksgiving, and they were not the same pies that I had the year before. It's a shame. No goddamn way am I paying like $40 for two cheap mass produced pies again. I think Atkins actually makes their own.

To the lady reviewing below, they have seating outside and on the side of the building. Their ice…read morecream is better than every single ice cream shop you listed and cheaper. They clearly market and display on the wall in HUGE letters " we serve giffords hard ice cream". Sounds like you went in and didnt get your way so you come on here and lie. No ice cream shop splits a scoop in half for you so again stop lying. They are so busy the lines wrap around the building and to the back. To anyone who read my review this far, dont listen to the troll and go try for yourself. THEY HAVE THE BEST SOFT SERVE IN ALL OF WESTERN MASS.

Soft serve was fine, nothing special and no different than other area places. Yesterday was my…read morefirst visit, brand new customer and I told them as much. I typically like to get 2 flavors of hard ice cream in a small ( 2 half scoops). The fact is that 2 full scoops is a lot of ice cream. The hard ice cream is NOT homemade but from Giffords. I tried 1 sample of a Smore's , it was fine. They refused to do it. Which is why I ended up with the twist. Very disappointing since I would have likely stopped by after work often. They have no outside or inside seating. So I will not be back and instead go to; Mr.Cone, Chicopee, Roger's Place, Chicopee, Elsie's, Ludlow (spectacular homemade ice cream) Cha's Ludlow, Flayvor's Hadley ( incredible homemade ice cream), McCrays South Hadley, (great ice cream), JB's East Longmeadow ( fabulous homemade ice cream) Rice Fruit Farm, Wilbraham ( terrific homemade ice cream) Fenway Golf, East Longmeadow, The Apple Place, East Longmeadow ( also great Home Baked Pastries). Just to name a few that have far better ice cream and are happy to combine 2 half scoops of 2 flavors in a small cup. All have better environment to sit outside or some even inside. Way too many places to explore and choose to go back to a place with ok soft service, no place to gather with friend or family and not very accommodating. Not looking for extra ice cream since it is still in a small cup. Not sure why this would be an issue, not like I was holding up a line of people. I was their only one there. I guarantee I would not have been the only person at any of the above places.

Cost was reasonable 3.50 / 4.50 / 5.50 for a cone or cup…read more Atmosphere was super chill , lots of seating, with cows, goats, and games. There was music playing while we were there! Ice cream was DELICIOUS and generously portioned! Service - 2 girls in a stand with big smiles and having fun!

Live music, a food trailer, yard games... am I in Austin, just with a much better mountain…read morebackdrop? Seriously, this place is awesome. People are happy, the animals are happy, the kids are happy. But what about the ice cream? Well, this time I actually came to judge that, and the verdict is... it's the best ice cream in the area! I had the Purple Cow, black raspberry ice cream with white and dark chocolate chips, and it was so good. The ice cream here is definitely on the creamier side, which is exactly how I like it. It edges out my longtime favorite that's just three minutes away, simply because I prefer a creamier style of ice cream. My wife prefers a less creamy texture so whether you like this place or the other place up the road more really comes down to personal preference. We ordered the kiddie size and it was still surprisingly generous. Free sprinkles were a nice bonus too. The little shop inside is really cute. They sell jams, cheeses, mushrooms, breads, ice cream, and a bunch of other local products so it's worth taking a few minutes to browse. Overall, an awesome atmosphere, excellent ice cream, and a place I'd happily return to every time I'm in the area.

Garelick soft serve ice cream is the best I have ever eaten. I really wish it were more available…read moreoutside of the NE. Thank you for such a great product. Ruth Ann Bowen

Recently found this place by accident- saw an ice cream cone sign while looking to make a u-turn. I…read morecan't believe it didn't have a Yelp page. It's the best vanilla soft serve in the area and beyond. What's most impressive is the over 20 flavors of soft serve which is quite rare. Fear not though as they also serve hard ice cream as well as frozen yoghurt. There's lots of toppings too. So far the two times I've been there there was a line, but it moved fast. This place is a must if you're in the mood for ice cream and worth a reasonable drive as well.

Great local bakery, farmers market & ice cream shop. The baked products are amazing while their…read morebreakfast & lunch sandwiches are fairly priced and delicious. There's plenty of parking on site and frequently there are farm animals to visit before or after your meal or treat. Please help support a delicious local business.

THIS GOTTA BE THE BEST HOTDOG I HAVE HAD OH MY GOSH. The BUN??? It's a buttery toast/bread that…read morejust melts in your mouth...SO GOOD. And if you get it the way I did...IT SLAPS!!! Special shoutout to Robbie who made my banger hotdogs, YOU THE BEST!!!! Don't get me started on the peach and mango green tea refresher bruh...this gotta be the drink of the summer. It's so refreshing and tasty??? Banger. Not only are their breakfast sandwiches (& ice cream) are also great but man, they truly have other hidden gems as well. Also!!! Everything is FRESH AND HOMEMADE. So you KNOW it's quality! And the amazing staff making these delicious foods deserve all of the praise!