I had the best customer service I have enjoyed in quite sometime. I was greeted at the door…read more Rachel helped me find what I was looking for and then check to make sure it was in stock. The next day when I went to order it she actually remembered me. Even better I didn't have to wait weeks for delivery, just days. They even called and asked to deliver it early. The delivery guys were so friendly and polite. They took their time unloading my unit and walked with care. They didn't leave until I was satisfied. I know where I will be going for my next furniture purchase.

UPDATE: Our replacement chair was delivered this morning and…read moreit looks great. I want to make a special shout out to Derek at the Garrisons shipping warehouse. He's been phenomenal throughout our ordeal. He (not our sales person) commented to a significant refund and the check was delivered today with the chair. Derek recognized the severity of this situation and was interested in doing what was right to retain customers. We cannot thank him for his professional, enough.

Jesse is extremely talented. I have 5 pieces in my home from Jesse. Each a curated masterpiece…read more He's very keen on detail, making sure we align on drafts of designs so everyone is happy. I cherish his work & appreciate the love that goes into each unique design. You can't buy this custom work in a store! Highly recommend Jesse to anyone with exquisite taste.

We built a new home a year ago. What luck to discover Jesse Taylor, owner and craftsman of KOAN…read moreCustom Woodworking to design and build our closet and pantry organizers. Jesse listened to our ideas and exceeded our expectations. I love the pantry's appliance storage with soft close drawers. we have a canned goods organizer that let's us rotate from oldest to newest. And there is a shelf or drawer for everything! The twin boys have closet organizers that fit all their clothes, eliminating the need for a dresser in their room. Hanging clothes, folded clothes, and shoes stay put away and out of sight. Best of all, there is extra room for storing other kid memorabilia on upper shelves. High quality materials and great design features make Jesse's work exceptional!

LONG STORY BELOW. BEWARE!…read more THE OWNER OF ASURENT, LISA PETRINI, THREATENED ME FOR MY HONEST REVIEW! I slightly revised this review, today April 29, 2026 as a few problems were resolved on April 28th. Lisa, I investigated the law and you have nothing on me. This is protected speech. Have your lawyer check the S.L.A.P.P. law. I'm retired and I'll be happy to go to Medford several times to see you in court. There will be no arbitration on your efforts to stop me from exercising my First Amendment rights. Our experience has involved serious issues with financial handling, communication, and decision-making. The owner, Lisa, withheld over $500 from our owner disbursement, claiming an unpaid utility bill with the City of Ashland. This claim is incorrect. I contacted the City directly and received written confirmation that somebody (I thought it was the tenants, but, Lisa said it wasn't) established their own service, our account is fully paid, and the landlord account was closed. I emailed the city's communication to Lisa. Despite this, Lisa refused to acknowledge the City's confirmation and continued to claim she did not received a response from them. SERIOUSLY BAD NEWS REGARDING UTILITIES. TENANTS BEWARE!!! Added tonight on April 29, 2026 - The City of Ashland emailed me. Lisa Petrini, owner of Asurent, closed the utilities account for the property and left the tenants without utilities, including electricity, water, sewer, and other city services. The missing smoke and carbon monoxide detectors were photo documented during the original walk through with the staff of Asurent Property Management. See below for the response I received from Lisa Petrini. The original review was dated April 24, 2026. On April 28, 2026 Lisa threatened me for the review. I revised the review on April 29, 2026. We were also informed that tenants reported a gas smell--an issue that should be treated as an emergency. I immediately directed our contractor and Jahnke (HVAC) to inspect for a potential gas leak, as Asurent indicated it may be related to the HVAC system. Asurent then stated that the gas company had already responded and shut off the service. However, when our contractor and Jahnke arrived, the gas was on, and no leak could be detected using their equipment. During this same discussion and following threats, Lisa claimed that required smoke and carbon monoxide detectors were not present. This is highly questionable. The home was fully remodeled prior to engaging Asurent, and all required detectors were installed. Asurent also completed an initial walkthrough with us at that time. Given the inconsistencies already noted, this claim raises further concerns. Lisa claims she has the walk through documents stating that there are missing detectors. I ASKED HER FOR THE WALK THROUGH DOCUMENTS IN ORDER TO ENSURE THE DETECTORS WERE NOT PRESENT. SHE HAS NOT PROVIDED ME WITH THESE DOCUMENTS. We've experienced holds on our net proceeds (deposits minus expenses) that were not released until my threats were issued. See above about the threats from the property manager. We have encountered inconsistent information in regards to utilities, expenses and repairs. Based on this experience, I cannot recommend this company to other property owners.

As a previous tenant, I do not recommend this company based on my experience with them, for…read moremultiple reasons. Communication lacked from the moment I moved in. However, their move-out and deposit practices were unprofessional. In my case, a portion of my deposit was withheld for cleaning charges, despite the unit being returned in cleaner condition than when I moved in. At move-in, the apartment contained a pee-stained mattress, dirty dishes in the dishwasher, and footprints on the counter. I expressed this and no one ever responded so just dealt with it myself. At move-out, I arranged and paid for professional carpet cleaning, provided a receipt for this service, and uploaded multiple photos documenting the condition of the unit. I was charged a $385 cleaning fee for a one-bedroom apartment in addition to a separate additional carpet cleaning charge. When I requested itemized receipts and clarification regarding the charges, Lisa did not provide itemized documentation in a timely manner and was unable to clearly explain the specific services when we spoke in person. She attributed the need for cleaning to dog hair, afterwards; however, dog hair is not visible in the photos submitted and she could not provide proof. I had also initially requested a move-out walk-through, which was denied. They don't do those. When I questioned these issues and raised concerns about inconsistencies in the explanations I received, Lisa stated that she would file a counter-defamation claim. I ultimately chose not to pursue the matter further, for my own peace, but I believe it is important to share these details for other prospective tenants to consider as it seems to be ongoing.

I found a stone while camping with my wife that was shaped like a heart. I took the stone with me…read morewhen we returned home and set out to find someone to engrave it. I eventually located NW Stonewise on the internet and communicated with Dina via e-mail. Eventually I got the stone shipped to her and had it engraved. When the stone was sent back to me, I was BEYON impressed. The clean engraving was beautiful and far exceeded my expectations. More importantly, I was so impressed with the one-on-one customer experience. They worked with me until I could decide what I wanted and they were patient with my constant inquiries. The price was right, (it cost me more to ship the stone than to have it engraved) the workmanship was superb. I couldn't ask for more. Top notch company!

From the owner: Custom Natural Stone Engraving, Glass etching, Granite and much moreread more

Kenny (owner) recently installed Govee permanent lights on my 2nd-story ADU, and I couldn't be…read morehappier with the results. He was prompt in his communication, did exactly what he said he would, and completed the job quickly and perfectly. He paid extra attention to details - such as how the light will look/land in the peak of the roofline, the side lights (which I use as security lights at night), and perfect spacing to get all the lights JUST RIGHT! The lights look fantastic, and his pricing was very fair. Kenny is honest, trustworthy, and truly delivers great value -- well worth every penny. I would absolutely recommend him for any renovation or installation work!

I use them every year and they are the best in the valley. I absolutely love the family and they're…read morehard-working and they're very creative on how they design my Christmas lights. Everybody should use them.

***update*** So we just completed another transaction with Michele. She's absolutely the best…read morearound. We found a property that we didn't want to lose out on. Michele came up with a strategy and an offer that was the simplest and cheapest for the seller making it more desirable to accept than most other standard offers. With a short time clock to respond, the sellers quickly realized the added value we were offering and accepted. Less than 30 days later with barely any hiccups along the way, the transaction was complete and we were moving in. I can't stress enough how AMAZING Michele Taal is. There's no surprise to me that she is the most successful female realtor at ReMax (near the airport).

Michele helped us find and purchase our dream house, from thousands of miles away. We have been…read morelooking for a few years to move to Southern Oregon. She found the perfect home which we made an offer on then flew back home to Hawaii. She was there through every phase of the purchase; she really had our backs. I never once felt like Michele prioritized the sale over our best interests. She is an excellent communicator, we always knew what was happening. She anticipated all contingencies and helped us strategize every step of the way. Michele has been our hands and eyes in Oregon, contacting people to help us with interior decorating, gardening, housekeeping, and meeting people at the home. She also made a trip to the post office to help us set up a P.O. Box. Anything and everything we needed, Michele has done with enthusiasm. I have nothing but the best things to say about Michele. She couldn't have done a better job and couldn't be easier to work with.

Jackson did a great job repairing our blinds and fixing some others !! Very knowledgeable and…read moreprofessional . He works at the Medford, Oregon store .

Colt Johnson & Katie B. were the best. This team came out to our home, showed us samples, measured…read morewindows, ordered blinds and came back out to install. They look GREAT! The service was impeccable and the products are made of quality materials. We even received a 5 year warranty. Thank you for making this a good experience. :)

Ordered and picked up flooring from LL. Christina was fantastic and kept us apprised of timing.read more

I ordered 3 pieces of very expensive if butcher block and all 3 pieces were incredibly flawed and…read morelow grade. The contractor spent allot of time cutting around flaws and said they were incredibly poor quality. I emailed them about it and got a response asking for order info I already supplied in my original email. I responded the same day to that and never got a response. I even followed up and nothing.