I bought a $10,000 chair at Garrisons. Dont ask me why. I just felt compelled to because it is beautiful, modern and cool. There was a mechanical issue 3 years after my purchase. Garrison's service department came out and assessed the situation and orderd the parts from overseas. It took quite a while, which was expeted. Once the parts came back, James and Joe from the service deapartment came to my house, disassembled the chair took it back to their shop and returned it in a few hours. I was blown away by their professionalism and prompt service. My chair looks and operates like new. Thanks again, Bob read more

Where to begin.... We bought a Bassett couch with recliners on each end, about ~$5k and at the same time we purchased two Bassett chairs ~$4,500. The chairs came and the back frame on both weee bent so the fabric slacked. We were able to fix those. We decided we needed another chair so we went back and purchased one more Bassett chair. It arrived after about 8 weeks. It had a hole in the back which could not be easily repaired, that delivery was March 15th. The delivery guys took pictures as did we and sent them to our sales person. We have called the store (Phoenix) and gone by and have been told it was shipped. After a month we went again. This time we were told, it was just going into production; it's been 3 months since the damaged chair was delivered and reported immediately. We are told, the salesperson will step in and a week goes by without a follow up call to us. We have to constantly reach out. It's poor customer service, poor quality and high prices. Very disappointing experience. read more

They were supposed to deliver a bed between noon and 2:30 but they went ahead and showed up at 9am when we were still asleep. Had it been my house I would have told them to come back later. It was the garrisons by home depot in Phoenix, not central point if that makes a difference read more

Used car salesman.... Poor quality and high pressure sales. Up to 70% off. What a joke. Ultimate scammer

Highest accolades to Jennifer and her crew at Garrison's Home in Medford, Or. What started out as a nightmare when we went looking for a new mattress turned out to be a true blessing when we found Jennifer and Garrison's Home. They really care about customer service and Jennifer and the crew at Garrison's epitomizes what is ment by five star service. Pricing on home furnishings are undoubtedly based on quality, Garrison's has high quality at reasonable pricing, but the difference is in the service. If anyone is looking for home furnishings, we highly recommend Garrison's Home. read more

We purchased an adjustable bed in October 2022, when the $99 red carpet service came and delivered and set up the bed , the men who put the bed together had issues with the installation of the 6 legs that were not fitting properly , so they tried to screw the legs in all 6 spots and tried all in different positions numerous times and stripped the screws and the holes the screws went into as well . So the head guy told us he did the best he could and if we had any problems to call the store and it would be 100% guaranteed lifetime warranty , so the bed would be replaced ! Well this is actually completely untrue , as in 09/2023 we moved the bed and the legs were screwed so tight on 3 of the legs it took excessive force to unscrew , breaking 2 of the legs , screw broke off inside , also I had to briefly push the bed on my own down a wheel chair ramp and unfortunately tore the material on the side of the bed in a small spot in which I notified garrisons of all of this , including taking blame for the small damage I caused , Derek the service guy sent out his crew of 3 to take pictures of the bed and called me back to tell me that the rip on the side I caused means the warranty is no good !!! So after months of disagreeing back and forth and we were going thru some life trauma and it became less than a priority to continue to argue with him . So I reached out to management 2 months ago and yet again garrisons will not warranty an $1800.00 bed that has a lifetime warranty which there employees who set it up ruined the legs on the bed and the bed , they want me to pay $350.00 for a replacement ??? Hmmm a lifetime warranty which the bed was damaged first day we had it delivered which was $99 for red carpet service , so I'm posting pictures to show you what they damaged and what I personally damaged while moving alone due to my fiancé has been very sick and has not been well nor able to help , so we are out $1800 plus , and now we have no bed as it is so damaged and legs are destroyed and can no longer attach back to the bed . I even asked if they could repair the bed and get new legs for us since they broke them , nope they were not willing to do that either . I also called and asked several times to speak to a general manager and told they would call me back , nope I called back again and Derek took the phone away from the nice gentleman I was speaking with , he stated he tried to call several times to get a busy signal ... really a cell phone in which no one else has ever had an issue reaching me and getting a busy signal ! I will never purchase anything from this store again nor would I ever recommend. P.S. also would not give us the manufacturer contact information either . read more

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Excellent customer service, no hard sell. Exceptional quality furnishings. Delivery s we service and setup so great!! Definitely recommend!

Evan was amazing in helping my husband and I pick our new bedroom set. He was very patient and answered all of our questions. We would recommend Garrisons for any furniture needs and we would definitely recommend Evan to help you. read more

We purchased a bed from here. We were told the beds were made in the United States, but the bed we purchased we found after it was installed was made in Viet Nam. There also seems to be some misunderstanding about the price; it was higher than we understood what the salesman said. The bed itself seems as described. Time will tell how it holds up. The persons delivering the bed did a good, quick job installing it. read more

We visited the Phoenix store, and the service and selection were absolutely excellent. Nate the GREAT! helped us choose a recliner by American Comfort, and we are happy to have ordered a Stanton couch, made in Oregon. Nate is so knowledgeable about every aspect of our new furniture, and we really relied on his expertise to help us select colors -- of which there are so many styles and colors of fabric available. Delivery and communication are excellent, as well -- within a couple days, very punctual, friendly, and an excellent extention of all the fantastic service we have come to know at Garrisons. We will be going back one day to choose a Stressless chair for our home. They have a great selection of those, too. Friendly and helpful people and super selection are what we found there! read more

Found what we needed. It was in stock! Was able to pick up at their warehouse within a couple days. Easy ! Just the way I like it.

Ordered new reclining loveseat for our motorhome. Sales staff were very helpful. No pressure to buy. Accommodated our needs with some special, no cost add-ons. read more

You simply can't get better service than Garrison's Home. Nate was our salesman and he was patient and thorough. We bought a sleeper from them that was essentially a mid-grade from American Leather. BUT they did not have that one on display. They had the higher and lower ones and both seemed good, so we had no worries about the mid-grade, and it was a little shorter, which fits our room better. Then it arrived and it was of totally different quality with a bench so hard neither of us could sit on it without ACTUAL BACK PAIN! I spoke to Owen, the manager and he was immediately sympathetic and helpful. Despite it being a special order, they are taking it back and have reordered the higher grade one that we DID sit on, for a minimal upcharge. Both Owen and Nate were kind and helpful as we chose the replacement. They are picking up the terrible one so we can use our room again, even though they'll have to make a special trip to bring the new one. Service simply does not come better than this. They aim to please. read more

I had the best customer service I have enjoyed in quite sometime. I was greeted at the door. Rachel helped me find what I was looking for and then check to make sure it was in stock. The next day when I went to order it she actually remembered me. Even better I didn't have to wait weeks for delivery, just days. They even called and asked to deliver it early. The delivery guys were so friendly and polite. They took their time unloading my unit and walked with care. They didn't leave until I was satisfied. I know where I will be going for my next furniture purchase. read more

We moved to this area in October and prior to closing escrow on our new home, purchased 2 couches from Garrison's. When our home fell out of escrow, Garrison's was kind enough to hold our couches until January. Now, granted, we had ordered one that would take 6-8 weeks to arrive, but they did not "need" to hold these for us. These are the type of people they are. Everyone we have dealt with has been very friendly an knowledgeable while their prices can't be beat.We'll definitely be back for our next item. read more

The customer service is outstanding! How refreshing and rare to receive personalized service following the purchase of our furniture. We couldn't be more impressed! Owen made us feel like family with his over-the-top resolution to an issue we encountered. We are Garrison's customers for life! Just a follow up to our previous review....once again, Owen made our shopping experience unforgettable. We just can't say enough about the unparalleled customer service that we have found at Garrison's. Thank you, Owen for your kindness and assistance! read more

They have lots of furniture to choose from, in stock, which is nice because if you have to order from anybody it can be a 10 month wait! I'm still looking but I think I have found what I want. read more

Quality furniture, prices to match. Very friendly and helpful salespeople and a large selection of furnishings. We bought some handsome beds and bookshelves. The furniture is nicely displayed. read more

The most excellent service you will receive in the Rogue Valley! The salesman was very easy to work with and the design expert was fantastic! There was no pressure and the environment was very inviting. The selection was over the top! This is a top notch place to shop! Can't beat the prices and the quality! read more

Excellent, thoughtful, knowledgeable, reliable staff, with high quality furniture. A+

Garrison's has been my parents go-to furniture stores for many years. But now it's my turn to furnish a new home! I worked Ashley and Shane to find the perfect pieces and accents for each room. Their style excellence and professional viewpoint helped to hone in the subtle and tasteful look to compliment each room and not overwhelm it. That's the big difference with Garrison's. They listen to what it is you're looking for, or they help you figure out what your style is. They don't push their ideas on you. They help you make choices to suit your taste and your budget. I could not have asked for finer furniture, rugs, and accessories at their reasonable prices. They are a local business I trust and purchase from again and again. read more

Excellent customer service, friendly, knowledgeable staff, and nice selection makes this store one I want to visit regularly-like a friend.

Went and looked couches and we where strongly considering purchasing thru financing. The sales rep got us "pre approved", but we decided to wait and think on it as the couch was rather expensive. Next thing I know we got a credit card in the mail from wells Fargo. Pre approving does not authorize someone to open a credit card in your name! I was able to close the account and remove it from my credit report, but was pretty unsatisfied with the whole experiance and would likely not return. One positive is their furniture is very nice and of good quality. read more

We were looking for a sofa and were impressed by our young sales rep, Evan. He was knowledgeable, friendly and very helpful. We had many different choices and Evan was patient and great at helping us navigate through the different options. We had looked through catalogs and online furniture websites, but felt that we needed to see and feel the sofa before bringing it into our home. Having different floor samples, seeing and touching the fabric samples and working with a knowledgeable sales person made a big difference for us. We decided to buy from Garrison's because we found what we like, but also because Evan was so helpful and inspired trust and knowledge. read more

Amazing experience at garrisons, we got exactly what we were looking for without feeling pressured to buy. By far the best quality in town, and the delivery drivers were professional, on time, and friendly. Also our couches arrived about a month sooner than thought. read more

We were treat very well at the store.. Jeff was our salesman.. very helpful with styles and fabrics extremely knowledgeable. Felt like we were dealing with a friend, and the delivery guys were awesome.. friendly, knowledgeable, respectful, even took off their shoes to come in my house without even asking them too.. protected door ways with special cloth so not to mark them if they bumped them which they didnt.. their names are Raul and Joey... great guys If I purchase any more furniture it will be there.. I'll be happy to recommend them for sure.. My Loveseat and Recliners were just as I ordered.. read more

FANTASTIC family owned company. Five star service the minute you walk in the door, to the purchase, to delivery. Quality American made products available. So absolutely pleased with our buying experience. Highly recommend this company. The delivery staff very careful and detailed to make sure that the customer is happy. Exchange for a very reasonable re-stocking fee. This business is OUTSTANDING!!!! read more

We bought a couch and it took 6 months to get it, we had to call to find out it was on back order for the fabrics. Poor customer service... , otherwise we weren't going to be told. After we got the couch, feathers were popping out and was very uncomfortable and Garrisons just keeps ignoring we are not happy, and sends repair guys, that forgot to bring one cushion. We won't be going there anymore... paid 1200.00 for a crappy couch. Then they said it's not really a couch for comfort. Really?????? Still waiting for them to call us. Been 3 weeks. read more

I had a great experience. I was hesitant when I came in the store, expecting to spend too much money and was overwhelmed by the smell of the 5 day old mattresses. I had to replace my old bed and knew it needed to be done. Dylan was great. We talked. He and I didn't have a great rapport at first, but as I spent time in the store, I think he realized I was willing to be open minded about what was available. I am very happy with my purchase. I've now spent 4 nights on my new mattress and the excruciating pain and exhaustion I was experiencing is slowly diminishing. I wanted what I got when I went in the store when I left. Less pain and more vibrancy! Dylan was polite, friendly and we ended up both being happy at the end of the transaction. I look forward to a more vibrant life now, with my new Temperpedic mattress. The delivery guys were great, helpful and were polite as well. read more

Real nice store and nice stuff but expensive! They also carry appliances! They don't harass you either which is nice. read more

Garrison's Home - Furniture Stores Near Me - Central Point, Oregon

I went in to purchase a rocker/recliner/swivel chair and found just what I wanted. I purchased the lifetime fabric warranty & found out that if you don't file a claim for 5 yrs after the purchase date, that $ goes towards a store credit. The sofa and chair that I purchased over 5 yrs ago had the same warranty, so I got the store credit! (Very nice!). Then there was a minor glitch in the delivery time and I didn't notice until they left that I got the recliner only (no swivel or rocking). It turns out that it was written up incorrectly and I only paid for the rocker, but to make it right with me, they sent another delivery truck out to pick up the recliner and deliver the rocker/swivel/recliner for the same price AND all in the same day! Great customer service, no pressure sales and very friendly people all the way around. Their prices are not bad for very good quality furniture. You could pay less somewhere else, but you wouldn't get the same quality. Thanks, Garrison's. from a very happy customer read more

Extremely disappointed with service from Garrisons. We saved up for 3 years to purchase a 3-piece leather sectional four years ago. I found one that was less expensive at one of the chain furniture stores BUT my husband wanted us to "support local". I get that and we have purchased from Garrison's before and hadn't had issues. Unfortunately, this MAJOR purchase that is supposed to have come with a lifetime warranty. Unfortunately, every time we called for service, we were met with excuses to not repair!!! First, it was their horribly rude service person and of late, "well, the boys sat on the sofas and they said there is nothing wrong with them and that they still meet #STANTON and #GATE'S standard of not needing warranty service. WE WILL NEVER BUY FROM GATES AGAIN!!! Lifetime warranty my eyes... read more

Very friendly and knowledgeable staff. Love their furniture choices and selection. One of the only furniture places left in our area and thank goodness it's a good one read more

Garrison's Home - Love our new couch and chair - Furniture Stores Near Me - Central Point, Oregon

With the exception of the assembly the experience was excellent. I give 4 Star overall because a second team had to come back and take the bed apart and put it back together correctly but they came the same day so no waiting read more

From the moment we walked into the store, we had great service. Everyone was really friendly and helped us pick out just the right couch that met our needs and requirements. We were offered a veteran's discount, which impressed me. Our delivery went smoothly. Alex and Derek did a great job setting everything up and making sure it all worked before leaving. They were both very friendly. I would say our purchase was overall a great success and we will be purchasing more furniture from Garisson's in the future! read more

We loved the vast selection of couches available. Once we chose the one we wanted, it happened to be in stock. Everyone was friendly and not pushy. Great delivery as well. Justin and Antonio were very courteous and quick! read more

Garrison's Home - Our beautiful, new sectional! - Furniture Stores Near Me - Central Point, Oregon

They had exactly what I wanted, at a very reasonable price, gave me a great Black Friday deal on the Sunday after Thanksgiving, and delivered the sofa and love seat on Tuesday. My experience at Garrison's was, for me, hitting the "easy button." I just moved to Oregon, and was excited that I could buy "made in Oregon" furniture for my living room in my new home! Compared to other choices I could have made for buying furniture for my new home, I feel like I got the greatest value, shopping and purchasing here. read more

Garrison's Home - New Stanton sofa and love seat from Garrison's in Medford. - Furniture Stores Near Me - Central Point, Oregon

Mary is who helped us in store and she was friendly and very helpful. We love that our sectional and sleeper sofa were made right here in Oregon. Odell and Kelly delivered for us and they were very polite and fast! I have already recommended Garrisons to friends. read more

My go-to furniture store! Our experience from start to finish was awesome! We purchased a full bedroom set and Sam, our Sales Associate, was wonderful! He was very knowledgeable, no sales pressure, respectful, and we felt like family. Alex and Xeenan, the delivery team, were right on time. They called ahead of time to let us know when to expect them, set up everything just as we wanted it, and explained the operation of the bed very clearly. They were both very respectful! I will always go back to Garrison's for my furniture needs. read more

We are happy with our new, Stickley sofa. It came in as specified and was delivered to our home on time and with professional service. Thank you Greg, Alex and Steve. read more