1. Grange Medical Group

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Edinburgh, EDH

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Grange Medical Group

2.8 (4 reviews)

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West End Medical Practice

West End Medical Practice

3.0(2 reviews)
1.3 mi•West End

It is practically impossible to see a doctor, when you phone to make an appointment you are told to…read morephone back at 8.30am to make an appointment. When you phone back at 8.30am all you get is an engaged tone. When you finally manage to get through you are told there are no more appointments left that day. So you ask how do I make an appointment to see a doctor - phone back at 8.30am tomorrow. It's Groundhog Day. It is apparently possible to make an appointment for two weeks away, by which time you are probable better or dead. I've no idea how good the doctors are as I can't see one to form an opinion.

You might remember this West End Clinic to be on Station Street in Edinburgh and the offices to be…read morefound in an old Georgian building. The interior was cozy enough, but definitely needed an overhaul in regards to equipment and a sterile impression. I'm happy to say that the offices now have moved to a new location opposite the road into a very modern building, specifically designed and built for the purpose of being a practical environment to serve it's client base. ALL equipment and interior is new. What I like about the place is the space. The waiting room is massive, airy and bright , compared to others I saw and the receptionists are very friendly, in person and on the phone. You also have the self service check in option. The toilets and facilities appear to very clean. In the beginning you needed to make an appointment in advance and most likely you had to call early in the morning, so that they could allocate a free spot to you. Nowadays, they introduced a walk in option in the morning, which runs from 8-10 am. You should arrive before 10 and check in. A doctor will be allocated to you. I believe that there are about 5 main partners/ doctors and a few nurses who help and take appointments for minor inconveniences. A community psychiatric nurse is also available, as well as Family Planning, community midwife and Phlebotomists. Consultation is by Appointment: 7.30-8.30 Wed &Fri. 8.30-11.00 and 2.30-5.30. House calls are possible, but shall be avoided. They take on new patients, who live within their postcode area. Appointments are about 10min long. The location is near to Haymarket!

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West End Medical Practice
West End Medical Practice

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Brunton Place Surgery

Brunton Place Surgery

2.2(13 reviews)
1.7 mi

Wow. I can safely say that all the previous negative reviews of this surgery do not chime with my…read moreown experiences! In fact, the reviews here and on Google are so negative that I put off registering for a long time, before eventually I really needed to make an appointment and the other surgeries I live in the area for were full so I ended up at Brunton Place out of necessity (it's also the closest surgery to where I live). The reception staff have always been polite. I mean, they're not cheery and they're not friendly, but they've never been rude to me (unlike the ones at Leith Walk where I was previously registered). Very frustratingly this is a busy surgery so expect to wait two weeks for an appointment that fits with office hours, but I know that those are limited and they do have cancellations and an urgent clinic at 11am if you're really desperate. I have also experienced, what reviewers on Google have pointed out, that they can sometimes be pretty bad about answering the phone... but you can always ask them to sign you up to their online booking system if you want. The other frustrating thing is how difficult it is to register. Forms are only given out on Tuesday, and they go so quickly that unless you're ready and queuing up outside for it to open at 8am, you're probably not going to get a form. Then you have to take it away and return another day, before 4pm. But apart from those niggles, I've nothing bad to say. I've been here twice for doctors' appointments, once for the health assistant and once for the practice nurse (the last three of these all within a week). I've been seen on time for each one, and the medical staff have all been nothing but friendly and helpful. Granted, I don't have a chronic health condition so I don't usually have cause to be here that often, but as an occasional user I've nothing bad to report. Don't let the bad reviews put you off!

It's obvious that they as well as other practices are very busy, that is inevitable and…read moreunderstandable. The receptionists I have spoken to really try to do the best with the resources and time they have. I have been registered with them since the beginning of the year, I am yet to be able to see a GP face to face. The problem I've had is during this time I have tried to impress the seriousness of the disabilities I have which require multiple daily very strong medications and referrals for surgeries and specialists. This in itself has been an absolute nightmare. The only consistent thing has been inconsistancy. This year while registered with the practice I went through a complicated pregnancy and preterm birth. During this time essential medications were stopped, started, doses changed- you name it- quite often with little to no communication, resulting in physical and mental health crises, and going through withdrawal multiple times whe pregnant. The one phonecall appointment I had left me in tears after essentually being called a drug seeker, and how I was putting my baby at risk for taking essential mental health medications. I genuinely put no blame on the service as a whole because I know how stretched the NHS is, I know they work their hardest and they are as stressed as we as patients are, but when you are in such a vulnerable position this is the type of things that can tip you over the edge.

Grange Medical Group - familydr - Updated October 2026

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