Great General Practice Unit. Dr L. MacCallum and Dr Smith…read moreoperate a walk-in and appointment service. Excellent care and practice offered. The Practice Nurse who also takes a workload and/or reviews, continuing care plans and a Travel service, is as good as the doctors on duty. Dental Service under Citrus care is also very good and operates in the same building but with their own appointment system. The practice building is clean and bright - all staff are friendly and thorough. Waiting times are not excessive. JT.

Utterly appalled at this practice. I tried to send them an appointment request at 6am this morning…read more - which I really urgently need. Have had no response on AskmyGP. I have asked multiple times where my records are which were transferred from London and have had no response. I called today and they have an answering machine on saying they are closed for the bank holiday - when there isn't a bank holiday and saying they will reopen in May?!? It's bloody September. Totally rubbish service and a disgrace to the NHS.

This is the best GP practice i have registered with in the last few years. All staff are very…read morefriendly and professional in their work. Each GP listens to you attentively and involve you in decision making about your care. They are always willing to diligently devote their time to resolve your worries and pains. Their empathy is superb!! Keep it up nurses n doctors

I have been with this practice for 38 years. I registered when I attended University. Since then…read morethe service has gone down hill. Whilst not wanting to get personal unlike some of the practicioners, who make such comments. I am very disapointed. I had an infection for some three years and in that time they could not diagnose what was causing the problem. Meanwhile I was going through pain and discomfort. If you complain you are under the treat of expulsion, this can be seen by the notices in the waiting room. Also if you try to make an appointment you are told to phone at 8.00pm in the morning, you cannot get connected and when you do there are no appointments and have to phone again next morning to start over again. They are there to serve the people first and the practice is there for the benefit of the patients and not themselves

Not at all helpful!read more

They are really friendly here and always seem willing to help. The doctors are sympathetic and you…read moredon't feel like you are wasting their time or embarrassed. I've never had a problem getting an appointment.

It is practically impossible to see a doctor, when you phone to make an appointment you are told to…read morephone back at 8.30am to make an appointment. When you phone back at 8.30am all you get is an engaged tone. When you finally manage to get through you are told there are no more appointments left that day. So you ask how do I make an appointment to see a doctor - phone back at 8.30am tomorrow. It's Groundhog Day. It is apparently possible to make an appointment for two weeks away, by which time you are probable better or dead. I've no idea how good the doctors are as I can't see one to form an opinion.

You might remember this West End Clinic to be on Station Street in Edinburgh and the offices to be…read morefound in an old Georgian building. The interior was cozy enough, but definitely needed an overhaul in regards to equipment and a sterile impression. I'm happy to say that the offices now have moved to a new location opposite the road into a very modern building, specifically designed and built for the purpose of being a practical environment to serve it's client base. ALL equipment and interior is new. What I like about the place is the space. The waiting room is massive, airy and bright , compared to others I saw and the receptionists are very friendly, in person and on the phone. You also have the self service check in option. The toilets and facilities appear to very clean. In the beginning you needed to make an appointment in advance and most likely you had to call early in the morning, so that they could allocate a free spot to you. Nowadays, they introduced a walk in option in the morning, which runs from 8-10 am. You should arrive before 10 and check in. A doctor will be allocated to you. I believe that there are about 5 main partners/ doctors and a few nurses who help and take appointments for minor inconveniences. A community psychiatric nurse is also available, as well as Family Planning, community midwife and Phlebotomists. Consultation is by Appointment: 7.30-8.30 Wed &Fri. 8.30-11.00 and 2.30-5.30. House calls are possible, but shall be avoided. They take on new patients, who live within their postcode area. Appointments are about 10min long. The location is near to Haymarket!

I have found this practice to be the very best I have ever been in - and I'm in my 60's and have…read moremoved around a bit. They are so obliging, professional and willing to go the extra mile for you, i can honestly say I have never had the good fortune to be in a practice before. Five stars to all the team. Katie Wood

Registering here was slightly complicated, with unhelpful reception staff. The GP I saw was nice,…read morefriendly and professional though. It's relatively close to the city centre so handy if you live around there.

This surgery has failed to return to normal business since the pandemic, we are still required to…read morewear masks, there is no face to face appointments and will not be for the foreseeable, it is very difficult to see a doctor if ever and are instead required to go through the whole rigmarole of doing an e- consult where a simple conversation with a doctor would be more in depth and straightforward. The nursing staff don't have a clue what day it is never mind who you are or what your medical history is, total shambles!

This is quite possibly the worst medical practice staffed by the rudest admin and medical staff…read more They make every attempt possibly to avoid a consult with a GP, even the e-consult form is useless. I have on several occasions been spoken to in arrogant and condescending manner and on one occasion was given a negative test result by a receptionist only to be called a few weeks later by a GP, no idea who as I've never seen the same GP twice, but he told me that the receptionist had in fact got it wrong and my results were positive - how can this happen? Do not register with this practice, I have lodged a complaint with the GMC.

my experience with Dr Copp is always one of professionalism, in depth knowledge and focussed…read moreattention. My health is very important to me and I feel it is important to him too.

From the owner: First class private healthcare in Edinburgh, City Centreread more

This NHS surgery has changed a lot over the years, and it moved to this location almost 2 years…read moreago. The practice consists of 5 reletively young GP's and runs numerous health clinics; diabetes, hypertension, well woman, cervical screening and asthma. They have a great repeat prescription service which allows you to fill out a form online and even specify the chemist that you want to collect your drugs from. It does now also have a commercial side which provides health services for travellers. Free to NHS are vaccinations for Hepatitis A, Typhoid, Diptheria, Tetnus and Polio. All other services have fees payable for services from the Adventure Tourism Travel Health Clinic. Fees are payable for Hepatitus B, Meningitis and MMR vaccines.

very detached and unacceptable attitude and treatment from a new doctor who said she could not help…read moreme as she was only a registrar. I went there for help with a distressing painful problem ongoing which has been highly emotive. having had little sleep because of the painful and distressing condition which should have garnered some sympathy at least, I was accused of being aggressive! unbelievable when she was actually sitting there with a bad attitude which was actually passive aggressive and it was she who was upsetting me in fact. what a complete and total waste of my time it turned out to be.

It's obvious that they as well as other practices are very busy, that is inevitable and…read moreunderstandable. The receptionists I have spoken to really try to do the best with the resources and time they have. I have been registered with them since the beginning of the year, I am yet to be able to see a GP face to face. The problem I've had is during this time I have tried to impress the seriousness of the disabilities I have which require multiple daily very strong medications and referrals for surgeries and specialists. This in itself has been an absolute nightmare. The only consistent thing has been inconsistancy. This year while registered with the practice I went through a complicated pregnancy and preterm birth. During this time essential medications were stopped, started, doses changed- you name it- quite often with little to no communication, resulting in physical and mental health crises, and going through withdrawal multiple times whe pregnant. The one phonecall appointment I had left me in tears after essentually being called a drug seeker, and how I was putting my baby at risk for taking essential mental health medications. I genuinely put no blame on the service as a whole because I know how stretched the NHS is, I know they work their hardest and they are as stressed as we as patients are, but when you are in such a vulnerable position this is the type of things that can tip you over the edge.

My mother been waiting since 31st May at 1300 pm NOW the 4th June and no phone appointment to speak…read moreto a doctor yet this surgery should be struck off the register as they don't care anymore about NHS patients they're to busy seeing private patients ALL ABOUT THE CASH disgusting

If you have a family and need to take them to school, forget trying to get an appointment at this…read moreGP. They only take phone appointments at 8am, which anyone with children will know is one of the busiest times of the day trying to get the dressed and out of the door. I really don't like giving staff who are not medically trained, details of my probems. I even begged the receptionist to make me an appointment for the following week, but the receptionist just said "oh well, there is nothing I can do" when i explained the earliest I can call after drop off at about 8.40am each day. They have no care or empathy at all. It makes me wonder what the reception staff do after 8am apart from be objectionable for the rest of the day. Tolcross Medical centre, Braids and Buckstone are a much better medical practice as they allow parents to either walk in, make an appointment online or dont have a daft rule about only giving appointments out at 8am. The reception staff are just rude and un-caring.

Very disappointed that i am even having to write this review, especially as myself and my family…read morehave been registered at this practice for 26 years + and never had a complaint about the care we have had before. The nurse who saw to me this afternoon was nothing but rude and patronizing from the moment i sat down. Baring in mind - it takes a lot for people to pluck the courage to go to the doctors. Very disappointed and upset at how i was treated. She was rude about why i had booked a blood test - i said this was due to feeling tired - i was then told i was not getting a blood test and why had i not spoke to a doctor about this. There is no winning - i was trying to be helpful by not bothering the doctor. When i had booked these initial appointments i had told the girl on the phone what they were for - if there was an issue this should have been addressed when i booked the appointment. I had also told the girl that i have moved address, and that i would be registering at another doctor after this appointment - she said this was no problem, however when the nurse saw me i got a 5 minute lecture about this, and again this was done in a patronizing tone. I am a 26 year old girl who was already nervous about these appointments - i shouldn't have to walk out of the doctor surgery crying at how i was treated.