It's difficult to rate a GP Practice as there are so many different facets to the service you can…read moreinteract with. What most people are concerned with I imagine is actually getting an appointment so let me break it down. Appointments - I'm not going to pretend it's easy. 8.30am the lines open for that days appointment and semi-urgent appointments for the next few days. Prepare for the engaged tone! There aren't many! It's the same if you require a call back from the GP too. If your appointment isn't classed as an emergency you're looking at a wait of anywhere between two to six weeks... Nurse services - pretty good and reliable. Appointments come out when you expect them too and results are either on time or earlier. Midwife services - excellent. As with the nursing services above. Most appointments are at the MPCC but scans are at Roodlands in Haddington or at the Royal dependent on how simple or complex your pregnancy is. Health team - hmmm...good and bad experiences. It took several months to get my child seen when we moved into the area. Given his age at the time we should have been within two weeks. They also missed his immunisations by a few months! The office staff seemed incompetent. That problem looks to have been solved second time around of dealing with them... Staff - pretty good. If you call during peak times...I would expect a ray of sunshine to beam through the phone but if you're pleasant with them you can expect the same in return. The GPs themselves are a mixed bag but I wouldn't expect anything else really. There are a couple that are incredibly diligent and others that are willing to give you your allotted time and that's it. All in all not a bad practice. I've experienced worse.

If you have a family and need to take them to school, forget trying to get an appointment at this…read moreGP. They only take phone appointments at 8am, which anyone with children will know is one of the busiest times of the day trying to get the dressed and out of the door. I really don't like giving staff who are not medically trained, details of my probems. I even begged the receptionist to make me an appointment for the following week, but the receptionist just said "oh well, there is nothing I can do" when i explained the earliest I can call after drop off at about 8.40am each day. They have no care or empathy at all. It makes me wonder what the reception staff do after 8am apart from be objectionable for the rest of the day. Tolcross Medical centre, Braids and Buckstone are a much better medical practice as they allow parents to either walk in, make an appointment online or dont have a daft rule about only giving appointments out at 8am. The reception staff are just rude and un-caring.

Very disappointed that i am even having to write this review, especially as myself and my family…read morehave been registered at this practice for 26 years + and never had a complaint about the care we have had before. The nurse who saw to me this afternoon was nothing but rude and patronizing from the moment i sat down. Baring in mind - it takes a lot for people to pluck the courage to go to the doctors. Very disappointed and upset at how i was treated. She was rude about why i had booked a blood test - i said this was due to feeling tired - i was then told i was not getting a blood test and why had i not spoke to a doctor about this. There is no winning - i was trying to be helpful by not bothering the doctor. When i had booked these initial appointments i had told the girl on the phone what they were for - if there was an issue this should have been addressed when i booked the appointment. I had also told the girl that i have moved address, and that i would be registering at another doctor after this appointment - she said this was no problem, however when the nurse saw me i got a 5 minute lecture about this, and again this was done in a patronizing tone. I am a 26 year old girl who was already nervous about these appointments - i shouldn't have to walk out of the doctor surgery crying at how i was treated.

This is probably one of the best GP surgerys in Edinburgh. I have worked in a lot of them and this…read moreis the nicest one. Each GP is very good and very attentive and the reception staff are 'second to none'. Cant be praised highly enough. Pleasant atmosphere and waiting room also

I used to attend the Sighthill medical centre where this practice also used to be situated,…read morealthough I was with a different set of Dr's at the time. I switched because the there were only two Dr's at mine, one of which was part time and the other should have retired himself and his condescending manner years ago. This practice runs a phone appointment system, you must phone first, the Dr calls you back and does a phone consultation, if you need seeing they then book a full appt. for that day. Otherwise scripts can be collected after your phone consult. I'm not convinced it's that great a system but at least you don't have to wait weeks for an appointment like other surgeries. If you don't like making phone calls this could be a reason to put you off. The receptionists are pretty brusque and I hardly ever see the same Dr twice which has its pros and cons. There's also the in house service for mental and physical health services right in the same building.

I have found this practice to be the very best I have ever been in - and I'm in my 60's and have…read moremoved around a bit. They are so obliging, professional and willing to go the extra mile for you, i can honestly say I have never had the good fortune to be in a practice before. Five stars to all the team. Katie Wood

Registering here was slightly complicated, with unhelpful reception staff. The GP I saw was nice,…read morefriendly and professional though. It's relatively close to the city centre so handy if you live around there.

Great General Practice Unit. Dr L. MacCallum and Dr Smith…read moreoperate a walk-in and appointment service. Excellent care and practice offered. The Practice Nurse who also takes a workload and/or reviews, continuing care plans and a Travel service, is as good as the doctors on duty. Dental Service under Citrus care is also very good and operates in the same building but with their own appointment system. The practice building is clean and bright - all staff are friendly and thorough. Waiting times are not excessive. JT.

Utterly appalled at this practice. I tried to send them an appointment request at 6am this morning…read more - which I really urgently need. Have had no response on AskmyGP. I have asked multiple times where my records are which were transferred from London and have had no response. I called today and they have an answering machine on saying they are closed for the bank holiday - when there isn't a bank holiday and saying they will reopen in May?!? It's bloody September. Totally rubbish service and a disgrace to the NHS.

It is practically impossible to see a doctor, when you phone to make an appointment you are told to…read morephone back at 8.30am to make an appointment. When you phone back at 8.30am all you get is an engaged tone. When you finally manage to get through you are told there are no more appointments left that day. So you ask how do I make an appointment to see a doctor - phone back at 8.30am tomorrow. It's Groundhog Day. It is apparently possible to make an appointment for two weeks away, by which time you are probable better or dead. I've no idea how good the doctors are as I can't see one to form an opinion.

You might remember this West End Clinic to be on Station Street in Edinburgh and the offices to be…read morefound in an old Georgian building. The interior was cozy enough, but definitely needed an overhaul in regards to equipment and a sterile impression. I'm happy to say that the offices now have moved to a new location opposite the road into a very modern building, specifically designed and built for the purpose of being a practical environment to serve it's client base. ALL equipment and interior is new. What I like about the place is the space. The waiting room is massive, airy and bright , compared to others I saw and the receptionists are very friendly, in person and on the phone. You also have the self service check in option. The toilets and facilities appear to very clean. In the beginning you needed to make an appointment in advance and most likely you had to call early in the morning, so that they could allocate a free spot to you. Nowadays, they introduced a walk in option in the morning, which runs from 8-10 am. You should arrive before 10 and check in. A doctor will be allocated to you. I believe that there are about 5 main partners/ doctors and a few nurses who help and take appointments for minor inconveniences. A community psychiatric nurse is also available, as well as Family Planning, community midwife and Phlebotomists. Consultation is by Appointment: 7.30-8.30 Wed &Fri. 8.30-11.00 and 2.30-5.30. House calls are possible, but shall be avoided. They take on new patients, who live within their postcode area. Appointments are about 10min long. The location is near to Haymarket!

This is the best GP practice i have registered with in the last few years. All staff are very…read morefriendly and professional in their work. Each GP listens to you attentively and involve you in decision making about your care. They are always willing to diligently devote their time to resolve your worries and pains. Their empathy is superb!! Keep it up nurses n doctors

I have been with this practice for 38 years. I registered when I attended University. Since then…read morethe service has gone down hill. Whilst not wanting to get personal unlike some of the practicioners, who make such comments. I am very disapointed. I had an infection for some three years and in that time they could not diagnose what was causing the problem. Meanwhile I was going through pain and discomfort. If you complain you are under the treat of expulsion, this can be seen by the notices in the waiting room. Also if you try to make an appointment you are told to phone at 8.00pm in the morning, you cannot get connected and when you do there are no appointments and have to phone again next morning to start over again. They are there to serve the people first and the practice is there for the benefit of the patients and not themselves

This NHS surgery has changed a lot over the years, and it moved to this location almost 2 years…read moreago. The practice consists of 5 reletively young GP's and runs numerous health clinics; diabetes, hypertension, well woman, cervical screening and asthma. They have a great repeat prescription service which allows you to fill out a form online and even specify the chemist that you want to collect your drugs from. It does now also have a commercial side which provides health services for travellers. Free to NHS are vaccinations for Hepatitis A, Typhoid, Diptheria, Tetnus and Polio. All other services have fees payable for services from the Adventure Tourism Travel Health Clinic. Fees are payable for Hepatitus B, Meningitis and MMR vaccines.

very detached and unacceptable attitude and treatment from a new doctor who said she could not help…read moreme as she was only a registrar. I went there for help with a distressing painful problem ongoing which has been highly emotive. having had little sleep because of the painful and distressing condition which should have garnered some sympathy at least, I was accused of being aggressive! unbelievable when she was actually sitting there with a bad attitude which was actually passive aggressive and it was she who was upsetting me in fact. what a complete and total waste of my time it turned out to be.

Worst general practice I've ever been to. I've made two appointments now for severe anxiety and…read moredepression, I've been turned away by two 'doctors' now. I never asked for prescriptions all I asked for was a refferal for therapy but apparently this is too much to ask. None of these doctors will move a muscle for their patients, I was finally offered the most pathetic letter I've ever read which was supposed to be for a referral, I told the doctors I was self harming and having thoughts of killing myself but both of these doctors have turned a blind eye and not given a care and I was basically told to just go somewhere else with my problems. Don't waste your time with this practice, no one here will care about you or your health care needs.

I would like to give them no stars at all! Rude and unhelpful front desk staff. Not sure that the…read moredoctors are up to much either - apart from Dr Gates. No continuity of care. Don't deliver what they say they will. Generally very poor. Wouldn't use this practice if we didn't have to - actually we don't have to...