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    Riverside Medical Practice

    4.0 (1 review)

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    10 years ago

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    West End Medical Practice

    West End Medical Practice

    3.0(2 reviews)
    6.4 miWest End

    It is practically impossible to see a doctor, when you phone to make an appointment you are told to…read morephone back at 8.30am to make an appointment. When you phone back at 8.30am all you get is an engaged tone. When you finally manage to get through you are told there are no more appointments left that day. So you ask how do I make an appointment to see a doctor - phone back at 8.30am tomorrow. It's Groundhog Day. It is apparently possible to make an appointment for two weeks away, by which time you are probable better or dead. I've no idea how good the doctors are as I can't see one to form an opinion.

    You might remember this West End Clinic to be on Station Street in Edinburgh and the offices to be…read morefound in an old Georgian building. The interior was cozy enough, but definitely needed an overhaul in regards to equipment and a sterile impression. I'm happy to say that the offices now have moved to a new location opposite the road into a very modern building, specifically designed and built for the purpose of being a practical environment to serve it's client base. ALL equipment and interior is new. What I like about the place is the space. The waiting room is massive, airy and bright , compared to others I saw and the receptionists are very friendly, in person and on the phone. You also have the self service check in option. The toilets and facilities appear to very clean. In the beginning you needed to make an appointment in advance and most likely you had to call early in the morning, so that they could allocate a free spot to you. Nowadays, they introduced a walk in option in the morning, which runs from 8-10 am. You should arrive before 10 and check in. A doctor will be allocated to you. I believe that there are about 5 main partners/ doctors and a few nurses who help and take appointments for minor inconveniences. A community psychiatric nurse is also available, as well as Family Planning, community midwife and Phlebotomists. Consultation is by Appointment: 7.30-8.30 Wed &Fri. 8.30-11.00 and 2.30-5.30. House calls are possible, but shall be avoided. They take on new patients, who live within their postcode area. Appointments are about 10min long. The location is near to Haymarket!

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    West End Medical Practice
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    Boroughloch Medical Practice

    Boroughloch Medical Practice

    2.4(8 reviews)
    5.5 miThe Meadows

    Utterly appalled at this practice. I tried to send them an appointment request at 6am this morning…read more - which I really urgently need. Have had no response on AskmyGP. I have asked multiple times where my records are which were transferred from London and have had no response. I called today and they have an answering machine on saying they are closed for the bank holiday - when there isn't a bank holiday and saying they will reopen in May?!? It's bloody September. Totally rubbish service and a disgrace to the NHS.

    I am so so furious with this place and wouldnt recommend that went here ever. My husband nearly…read moredied going there - he collapsed leaving the surgery after them taking blood and he was left lying on the street outside - he managed to stagger home covered in blood from his fall - and then went into seizure - and I had to call 999 for an ambulance as he had near heart failure - something not picked up at all by the doctor he had just visited. So emergency operation to fit a pacemaker. But that was put in wrong and it went all infected - my husband knew something was wrong with it - and went to the doctor here and they didnt even look at his chest or pacemaker - just gave him some painkillers and sent him home - again I had to check on the internet and found that the pacemaker was probably being rejected and again had to go into emergency again as doctor completely failed to even examine the patient - just issued a prescription of painkillers... honestly shockingly poor service - he is there now for the last time and I am insisting he changes his doctor tomorrow morning and NEVER EVER EVER RETURNS HERE - he has at the age of 65 waited nearly two hours and as I type still not seen - I am unable to phone the receptionist as they are not picking up the phone - so now my 65 year old husband faces a journey home in the dark through a park in gales - I am really really angry... you would have to be mad to go here - I have a doctor where you are seen in 30 - 40 minutes. I can imagine the diagnosis here - a packet of paracetamol - as they gave him for his heart pacemaker rejection.... one doctor on duty - not the regular one doctor some stand in... hardly adequate - but I am putting my foot down - my husband is not going back here ever.... dont understand how the other people rate this place as good - but I nearly very time my husband goes there as I never know if he is actually going to survive the experience - shocking place, shocking service - it should be shut down! - if you value your health find somewhere else - this review is not just about a coffee shop where you might have a nice cup of tea and a cake - but a warning to anyone thinking of going here - GO SOMEWHERE ELSE - THEY ARE DANGEROUS TO YOUR HEALTH IN HERE... I wouldnt let them examine my goldfish... and my husband is changing first thing tomorrow.... that is it - I will be doing all the paperwork... incompetence and poor service does not sum this place up...

    Riverside Medical Practice - familydr - Updated May 2026

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