When I moved to Glasgow earlier this year, I found myself with the prospect of finding a doctors…read moresurgery. I did a quick search on the net and wrote down a few addresses, and then headed off to do a bit of a reccy. The first few surgeries on my list looked so awful that I didn't even go in. I was starting to wonder whether they had ANY nice looking surgeries in my area when I finally came across one that looked just about alright. I went in to find a very crowded small room, and dubiously asked the receptionist whether I could register with them. Unfortunately, she told me that they weren't registering patients at the moment - and pointed me in the direction of Abingdon Medical Practice on Stewartville Street. When I reached Stewartville Street, I swear a breathed a massive sigh of relief. Not only was it very clean and pleasant looking, when I got in it was bright airy and nearly empty. Registering was really quick and easy. It's easy to get an appointment, once you get there you don't usually have to wait for too long, and they have a large selection of magazines in the waiting room. The receptionists are also really nice, not like the grumpy ones you normally find in health practices. Basically, just about everything you could ask for from a doctors surgery.

I've never been a fan of GP's - can't say I've ever really had a 'positive' experience, and I do…read morefear them a little, which isn't something I can really explain... So, signing up at a new GP for me was shaping up to be a bit of an ordeal but it really wasn't. The sign up was painless, the reception was so easy to deal with and friendly too. The following day I got a doctor appointment, even met the nurse who was very warm and friendly, made me feel right at home. So far, great experience with this medical practice. Couldn't ask for more really.

Let's face it, nobody wants to visit the doctors. Having had arthritis since the age of four…read morethough, I'm a bit of a connoisseur when it comes to local practices. This is the latest one, and probably one of my favourites. Obviously they look after me and provide me with all kinds of important medical care, but this place gets three things right that so many others have failed on. Firstly, making an appointment. As wonderful as the NHS is, there will always have to be concessions made in trying to provide care for everyone. I've known first hand the frustrations local practices feel in trying to provide adequate care for their patients while dealing with strict staff and budget constraints. The mark of a good surgery to me is how well the staff deal with these frustrations. The doctors, nurses and receptionists of the Buckingham Terrace Medical Practice deal with this admirably, and whilst I'm sometimes faced with delays when trying to fit an appointment around my working life, they always go the extra mile to make sure I'm seen and sorted in as quick a time as possible. Secondly, they do a great job at monitoring patients, and if I get too lax or too busy with my life, they always provide a prompt and friendly reminder that I really should go see my doctor. Knowing I'm being looked after in such a fashion is a huge weight off my mind. Finally, the website is an excellent resource, with all the information you could need about the practice and it's various clinics, and a helpful staff on hand should you have further queries. Ordering repeat prescriptions via the website is also a lovely touch in an increasingly time sensitive world.

Having moved to Glasgow back in February, one of the first pieces of business to take care of was…read moreregistering with a GP. I went for this one, simply because it was the closest to my flat. It seems I lucked out! In a medical practice, there are a few things I look for; polite, friendly staff, ease of making appointments, availability of appointments and good one-to-one patient care. They get all of these right. With an ongoing health issue, I've been to the doctor more in the last seven months than I have in the previous ten years. So the fact that the staff are friendly and flexible, the GPs do their best to forge a relationship with their patients, it's a few minutes walk from my flat and they offer handy things like repeat prescriptions online and text reminders of appointments, Buckingham Terrace offers everything you'd want in a modern, patient-focused practice. I only have good things to say!

I have been a patient with this practice for 28 years now, and I'm totally disgusted with the way I…read moreget treated as a patient. Not from the reception workers Iv actually got a couple friends who are reception workers within midlock medical centre. But the doctors! I was diagnosed with ptsd, severe depression and sciatica after a very nasty car crash and the doctors at this practice were not interested told me to take paracetamol and sent me on my way told me to go to Asda and buy them.... Now 2 years after the crash I'm in a wheel chair due to not being diagnosed with slipped disc's and fractured hip at the time. I can't tel people to stay away from This practice enough! I could tell many a story's about the doctors in this place Avoid at all cost!

Brilliant doctors surgery! receptionists are brilliant and the doctors are quick and effective!read more

Really nice doctor. Not exceptional or anythng but nice and the receptionists are also nice. His…read moreaccent was quite strong, not being from Glasgow i struggled sometimes as he mumbles but otherwise fine. I know some of you are probably wondering where Jackson and Ross have gone- thats what the surgery used to be called but Dr Ross had a baby and left! I only know becase they were changing the signs when i was there and someone asked the receptionist and she said. They are NHS doctors and offer the usual services including a blood pressure machine in the waiting room for which there is no charge. Also their magazines in the waiting room arent too bad.- a lot of Take a Breaks! I only visited twice when I worked in Glasgow but as ive lived all over the country I can assure you doctors are basically the same everywhere!

I find it hard to believe the Dr has even been to medical school. No empathy and verging on rude,…read moretold to research my own symptoms and possible medication and the TELL HER what to prescribe!!!!

Superb practice. Small, friendly, super efficient. Has a male and female doctor. No problem…read moregetting an appointment. The reception staff are amazing - helpful, courteous and friendly. Both doctors are great. I tend to see Dr Templeton more often and she is super thorough! Janice, the practice nurse is also terrific. If you live in the area, this is the practice for you. I cannot recommend highly enough. If I had to have a gripe, it's the parking in the area, but that is not the fault of the practice.

I cant talk any higher of this place. All three of us use the centre and it really is a welcoming…read moreand friendly place to come when your feeling under the weather. With a clean and nicely decorated reception ( as far as reception areas go!), friendly and helpful staff and a great bunch of family doctors, i cant really say much more to be honest. Having had a few dodgy and pretty grumpy doctors in my time i find it refreshing to finally find somewhere that you don't actually mind going to. Oh, wait a minute, one complaint form me. Yelpers of the male variety all over the world will confirm this one complaint that i'm about to make. Why oh why is there never any bloody male orientated magazines in these waiting rooms. just a little something with cars or football or, i don't know shelves, hammers.....just something that's not about celebrity gossip, 101 make over treats and 10 things you didn't know about goats milk...... OK, rant over. Good medical practice, friendly staff, clean reception.....crap reading material!!!

The clinical staff iare indeed first class…read more However, the admin., staff are dreadful. They are confrontational to the extent they are aggressive, especially when patients know and quote their rights. Patients do have to quote their rights because the procedures the admin., staff quote do not complement our N.H.S., rights and surgeries responsibilities to the N.H.S., and indeed patients. There is no point complaining to the practice. The practice manager ignores telephone messages and visits. When you prompt her reply via correspondence to the partner G.P., she will simply tell you to go elsewhere. There is not much in the way of confidentiality at the front desk. The receptionists discuss triage with each other at the front desk for all to hear. I can tell you several patients names and health problems they have because I have heard such discussions. Of course you must select a G.P., based on their clinical ability and not their admin., staff's ability. However, before signing up be aware it is likely you will have to complain about the support staff. I doubt you will ever have to complain about the G.P.s; I have consulted every one and they are all been attentive, deliberate and correct. One other thing. The prescription service is awful and will be an issue. Kelvin Medical Centre are very selective about the N.H.S., prescription services they provide. P.s., had one experience with the nurse that was deeply unfavourable. In the end I had to insist she was supervised by a G.P., in carrying out the most basic of procedures, a procedure that auxiliaries carryout in hospital. A.

Friendly but professional, excellent staff no waiting !read more

I too am a patient registered at this practice and I wish I wasn't. The standard of patient…read moreservice is appalling. I tried to make an appointment over a week in advance and was told I couldn't and that I should phone on the day I wanted the appointment. Now I have tried this before and on the day I was told there were no appointments to be had, there were no free appointments with any of the doctors. I then tried a different tactic and asked for an appointment 2 1/2 weeks in advance only to be told they couldn't book an appointment that far in advance!!!! I was tearing my hair out, I mean really and truly what does one have to do to get an appointment to see a doctor for goodness sake. I too once waited nearly 4 weeks for an appointment and at that time I had a very bad chest infection. Thankfully I was able to obtain antibotics elsewhere and really that was just luck, what if I had had to wait 4 weeks without them...would it have been more cost efficient and better for me had I had to be hospitalised should my chest infection have become something more serious? I do NOT think so. This practice is so badly managed that I tried to "escape" and register with another practice only to be told that I couldn't. Apparently if you are trying to register with another practice in the same catchment area you can't, you can only do this if you are coming from a different catchment area. Things are so bad I am thinking of getting a new addrress just to get registered with another practice so I can see a doctor. It is utterly scandalous! My recommendation is DO NOT REGISTER WITH THIS PRACTICE!!!!!

I am in two minds about how to rate this place as it has some good points and a few bad points...I…read moream no longer registered with this practice and previously to joining I had been at a really shoddy practice so it was as if ANYTHING was better than that place so I was quite happy with Townhead HC to begin with... I have to say this review is for the GP service at Townhead HC NOT the dentistry, podiatry or other services that are provided here. I actually trained & worked briefly in the dentistry department and if I was to review them they'd get 5 stars, hands down. Lovely people & great service they're providing. But unfortunately the GP side is another matter...Townhead HC is split into a few differents 'wings' and I cannot remember exactly which wing my GP was based but as you walk into the centre if you head to the right hand side that was my GP reception & waiting room. Based within the Glasgow Royal Infirmary near the Alexandra Parade/maternity entrance & shopping concourse THC is quite handy for transport to and from (there is a bus stop right outside) but unfortunately they're opening times weren't that handy; pretty much 9-5pm. Maybe that has changed now, I hope so for the patients sake. One of the worst things I found with THC was trying to phone to make an appointment - this has to be one of the most frustrating phone-lines ever! Firstly you are given options for which service you require then eventually you are put through to reception to await a receptionist to take your call & give you an appointment...well, I must've spent HOURS over the years registered here waiting on the phone, trying to get through...so,so frustrating! Many times I would be waiting (phone ringing) and I would just get cut off! I swear the receptionists had a cut-off button so that if the phones rang for too long they could just shut them up with a quick press of a button. Great. Just what you need when you're ill and trying to phone up for an appointment! *sigh* Then when you DO eventually manage to get through some of the receptionists (well 2 in particular) are quite snappy with you & not the most pleasant of people. Turns out in the flesh they're (sometimes) even worse! Hmph. Quite often I have been offended or annoyed by them upon visiting the practice ~ they are also quite rude to people who cannot speak very good English (a lot of non-English speaking patients come here) which used to horrify me when I was sitting waiting to be seen (the waiting room sits directly opposite/beside the reception), don't get me wrong some people they had to deal with were just idiots but those that were just not used to speaking English very well or weren't used to a Glaswegian accent were often treated appallingly. I must add not ALL the receptionists were like this; just a couple in particular. The other thing I must add about trying to make an appointment here is please do not expect to get seen quickly! On occasions I had to wait nearly 3 weeks to get seen! Yes, THREE WEEKS. Ridiculous. It is (obviously) a very busy practice. Be aware of this. Doctor-wise it really was hit-or-miss in my experience...one of the nicest, kindest most caring doctors I have ever seen used to work here but unfortunately for myself (and other patients) she left to work elsewhere. I was truly sad to see her go. She was brilliant with me after my Dad passed away and on other occasions when I really needed help & reassurance. A lot of doctors don't give you the time of day (I realise they don't HAVE the time to give these days...) so it was so nice to have such a caring doctor as herself. I still miss her. The nurses here are most of the time very nice too, although my last encounter with one of them wasn't a great one...I was basically asked 'so why are you here exactly?!' and then I was told to leave & make another appointment at a later date. Ridiculous! Waste of time for both of us. I was not happy to say the least. But they provide a good service for non-urgent appointments also Well Woman, Phlebotomy, Antenatal, BP, Diabetes and other such clinics are held by themselves. The waiting room is a good size & the magazines are usually only a year or so out of date (compared to 2 or 3 years) so not terrible. Only one unisex toilet but there is a lift for disabled access.

I wouldn't hesitate to see any of the GPs at the practice; Dr Cole is the child specialist. Top…read morenotch care from caring doctors.

This used to be my doctor surgery but i'm not sure why the hell i choose to come here. I reckon it…read moremust have been the open surgery that appealed to me as i am notoriously poor at keeping appointments and like the idea of just being able to drop in between certain hours. This place is, without mincing any words, grubby. It had the feel, look, smell and taste (don't ask) of a doctors surgery......does anybody else feel instantly ill as soon as they walk into these places...even if your just waiting on somebody else... Anyway, there are a number of doctors on attendance, i think a few regulars, but it seems to change quite regularly. All of whom as professional, pleasant and doctor like. Not much else to say really, like most surgeries i have visited this one is in need of a bit of TLC, some new magazines, something to take away the faint smell of pee and maybe a telly, just to alleviate the abject boredom one suffers whilst waiting to be seen.

I recently moved to this medical practice, this is more a drop in service where you do not need to…read morephone or book in advance to be seen by a nurse or a doctor. This is a training practice for medical students and as a patient you are not assigned to a particular doctor, but just whoever is there on the day, this is probably a downside to the medical practice that you don't get to know your doctor, another downside is the split opening hours, they are only open a few hours in the morning and then a couple of hours in the afternoon.