The practice manager, Gillian Small, is completely uncaring and has no business being a health care professional. To be frank, she's a horrible witch.
My first encounter with Ms Small was back when Polwarth surgery was in Polwarth Gardens, many moons ago.
There was three chairs pretty close to the reception area. I have diagnosed stress and anxiety with acute agoraphobia, also an extreme social phobia around large groups of people. I sat on one of the three chairs as the waiting room was really jam packed. Gillian Small said to me, you have to go in to the waiting room. To that I responded, I'm fine here, thanks. She then said more forcefully, PLEASE go to the waiting room. I was like, em, I'm fine here. After that she went full blown AGGRESSIVE... Get in the waiting room!!! To which I responded, I've got stress and anxiety issues, I'm not going in there. Gillian Small then screeched at the top of her lungs "COMPUTER FAULT". Seemed like it was a code for a data breach happening or something, because a patient was listening in to whatever was being said on the phones or whatever. I honestly couldn't believe that COMPUTER FAULT thing. She completely went out of her way to humiliate and demean me.
When the surgery had moved to Pontin st, I would call occasionally to get a call back from my attending GP. Gillian Small, true to form, was as nasty and horrible as usual. Usually getting a call back from a Doctor would be an easy affair, unless you were unfortunate enough to get Gillian Small on the phone. Here's one of many examples; Could Doctor X please phone me back urgently, I need to speak to him about an urgent matter. Gillian Small; It will be marked for Dr X's attention. Me; could you please mark the matter as urgent? Small; It will be marked for Dr X's attention. Me; this matter is very very urgent, could you please kindly mark it as such? Small; IT WILL BE MARKED FOR HIS ATTENTION!!!!! The caps actually do not convey the spite, hatred and aggressiveness from her in her shouting down the phone, not by a long way.
Gillian Small is a horrible wicked spiteful witch. When I was a patient at Polwarth I found that she seems to take her lunch break at 2ish. After I found that out, it was easy to avoid the old hag.
To all Polwarth patients!! Phone the surgery at two-ish. Avoid the witch. God, she really is the epitome of horrible.
If that wicked old cow left Polwarth surgery, I'd rate Polwarth as five out of five. Why the clinical staff want her there is beyond me. Gillian Small is the least caring, rudest, most horrible person I've ever had the misfortune to meet in my life. Please note that I said the most horrible person and not the most horrible "healthcare professional". Both apply but with or without the healthcare thing. Horrible woman.
She is horrid incarnate. read more