In Fresher's Week we were virtually forced to sign up to the local Newington Surgery and most of us…read morewere thanking this within a matter of weeks when we came down with the notorious 'Fresher's Flu'. I thankfully evaded it, but around October time this place was swarming with red-nosed, pale-faced students and the doctors coped with it well. I did have to come here when I hurt my shoulder playing rugby. I was seen to by a particularly attractive and young GP who was very attentive. She also gave me plenty of helpful advice on how to recover and avoid future injury. The secretarial staff are also really friendly and there are plenty of informative pamphlets to read through as you wait. Definitely worth being signed up to them if you're a local student or resident.

I rang the surgery recently after the doctor here was recommended to me by a friend. It was obvious…read morethey don't want any new patients at the moment. They strongly advised that I go to a bigger GP surgery so it sounds like it is very understaffed.

This is or at least was the worst practice in Edinburgh. Particularly Dr Susan M Grant, who is…read moreessentially unfit to practice medicine. Not sure if she is still there or not but she is the worst doctor I have ever encountered. After slipping a disc in my back and being on my back for more than a month in extreme pain, she took one look at me, laughed in my face and told me I'd be better in a week. No examination. Since that time I have been told by several other professionals that had I had treatment at the time then my back would now be fine, instead of which I am still in pain every day. I seriously advise you not to visit this practice.

I wasn't entirely sure how I was supposed to register with an NHS surgery, being a non-national,…read morebut these guys were incredibly helpful all the way through the process. The receptionists were not only friendly but very patient with all my questions. I've visited each of the doctors here now, and they've all allowed me to spend as much time with them as I needed to - I've heard horror stories about rushed appointments and hastily-written prescriptions - but they were very easy to deal with and made jokes while I was there to relax me, which was very much appreciated! I've always gotten appointments within at most two weeks of calling up, and I've been treated with perfect professionalism at all times.

This is probably one of the best GP surgerys in Edinburgh. I have worked in a lot of them and this…read moreis the nicest one. Each GP is very good and very attentive and the reception staff are 'second to none'. Cant be praised highly enough. Pleasant atmosphere and waiting room also

Needlessly treat customers with suspicion and contempt if the receptionist on Friday morning was…read moreanything to go by and did not appear to be very emotionally intelligent when it came to dealing with people and actually listening , The receptionist created a drama out of an enquiry . Lack of common sense and a lack of bothering to treat others like human beings welcome to the new NHS. It appeared there were some issuers of racial bias and micro aggression going on how some of the people who end up working for the NHS get put in public facing roles is a mystery. I agree with the earlier comments of 2018 and the robotic developments seem to have come to pass a co worker was brought out and it got escalated in a panicked way and they wonder why patients are stressed when they have to deal with their police state conduct and robotic entitlements.

I've been coming here for the last three years and it's always been a professional but warm…read moreexperience! The doctors and receptionists are all lovely and very helpful. The waiting room is bright and airy with plenty of reading material. As doctors surgeries go, it's a good 'un!

I 'inherited' this medical practice as my own on moving to Edinburgh with my family. This was the…read morefamily doctors my wife went to when growing up here and so it made sense we make it my families own. I'm not too sure how you can review a medical practice so will attempt to focus and highlight the main things one looks for when visiting a doctor. So here we go... 1. Ease of making an appointment - pretty good. On average there are between 4-7 doctors available each day and although we now see one if them as the family doctor, should we not be able to get a timely enough appointment, We've always managed to see one of the others the very next day. 2. Waiting time once there - very good. Only ever waited a max. of 10 mins after the allotted appointment time. 3. The doctors themselves - this is an obvious statement, but each doctor to their own! They all appear caring, knowledgeable and attentive....and most importantly, capable! In all our experiences in attending this centre, they have been positive and timely. Not that We are keen to make a habit of lobbing here, but when we do I know we'll be looked after.

The West End Medical Practice is an NHS practice located on Chester Street in the heart of…read moreEdinburgh's West End. The practice has several doctors and as I am not too fussy so long as a doctor listens to me, I have seen all the doctors who work here and have been impressed with all of them. The practice also has two nurses on duty who are very friendly and professional. I recently had cause to use the nurse on a regular basis to have dressings changed following an accident and they made a painful and distressing experience one that was actually bearable. The practice also has a Diabetes Clinic which operates every week and ensures those who have diabetes are seen regularly without having to go to hospital. My only complaint about the practice is sometimes it can be nigh on impossible to get through to them on the phone. This isn't too much of a problem for me as I live close by and can go to reception to make an appointment but if you need a doctor's appointment in a hurry and cannot do this it can be quite frustrating. Also, the surgeries are held in the basement of the building, which means people with mobility problems struggle to get to see a doctor. Some surgeries are held on the ground level but there are still stairs at the front entrance. Overall however this is a good practice and I have been very impressed with the service the staff provide.

If you have a family and need to take them to school, forget trying to get an appointment at this…read moreGP. They only take phone appointments at 8am, which anyone with children will know is one of the busiest times of the day trying to get the dressed and out of the door. I really don't like giving staff who are not medically trained, details of my probems. I even begged the receptionist to make me an appointment for the following week, but the receptionist just said "oh well, there is nothing I can do" when i explained the earliest I can call after drop off at about 8.40am each day. They have no care or empathy at all. It makes me wonder what the reception staff do after 8am apart from be objectionable for the rest of the day. Tolcross Medical centre, Braids and Buckstone are a much better medical practice as they allow parents to either walk in, make an appointment online or dont have a daft rule about only giving appointments out at 8am. The reception staff are just rude and un-caring.

Very disappointed that i am even having to write this review, especially as myself and my family…read morehave been registered at this practice for 26 years + and never had a complaint about the care we have had before. The nurse who saw to me this afternoon was nothing but rude and patronizing from the moment i sat down. Baring in mind - it takes a lot for people to pluck the courage to go to the doctors. Very disappointed and upset at how i was treated. She was rude about why i had booked a blood test - i said this was due to feeling tired - i was then told i was not getting a blood test and why had i not spoke to a doctor about this. There is no winning - i was trying to be helpful by not bothering the doctor. When i had booked these initial appointments i had told the girl on the phone what they were for - if there was an issue this should have been addressed when i booked the appointment. I had also told the girl that i have moved address, and that i would be registering at another doctor after this appointment - she said this was no problem, however when the nurse saw me i got a 5 minute lecture about this, and again this was done in a patronizing tone. I am a 26 year old girl who was already nervous about these appointments - i shouldn't have to walk out of the doctor surgery crying at how i was treated.

It is practically impossible to see a doctor, when you phone to make an appointment you are told to…read morephone back at 8.30am to make an appointment. When you phone back at 8.30am all you get is an engaged tone. When you finally manage to get through you are told there are no more appointments left that day. So you ask how do I make an appointment to see a doctor - phone back at 8.30am tomorrow. It's Groundhog Day. It is apparently possible to make an appointment for two weeks away, by which time you are probable better or dead. I've no idea how good the doctors are as I can't see one to form an opinion.

You might remember this West End Clinic to be on Station Street in Edinburgh and the offices to be…read morefound in an old Georgian building. The interior was cozy enough, but definitely needed an overhaul in regards to equipment and a sterile impression. I'm happy to say that the offices now have moved to a new location opposite the road into a very modern building, specifically designed and built for the purpose of being a practical environment to serve it's client base. ALL equipment and interior is new. What I like about the place is the space. The waiting room is massive, airy and bright , compared to others I saw and the receptionists are very friendly, in person and on the phone. You also have the self service check in option. The toilets and facilities appear to very clean. In the beginning you needed to make an appointment in advance and most likely you had to call early in the morning, so that they could allocate a free spot to you. Nowadays, they introduced a walk in option in the morning, which runs from 8-10 am. You should arrive before 10 and check in. A doctor will be allocated to you. I believe that there are about 5 main partners/ doctors and a few nurses who help and take appointments for minor inconveniences. A community psychiatric nurse is also available, as well as Family Planning, community midwife and Phlebotomists. Consultation is by Appointment: 7.30-8.30 Wed &Fri. 8.30-11.00 and 2.30-5.30. House calls are possible, but shall be avoided. They take on new patients, who live within their postcode area. Appointments are about 10min long. The location is near to Haymarket!

A very good medical practice. Gp's very attentive and patient care to a very high standard. Would…read morerecommend.

Dreadful appointment system where you'll go through hoops to see a GP. If you're an emergency, they…read moremay deign to see you (although A&E may be a better option). Otherwise, you'll be waiting a long time. Especially if you happen to be working. When you do see a doctor, they will not know that listening to the patient is part of a good assessment and be really sour faced throughout. Only pleasant thing about my experience here was a friendly receptionist.

Mixed experiences at this clinic. The travel clinic was…read moreextremely friendly and easy to work with. They helped me pick what shots/pills I needed and where to get the best price for them. They told me interesting facts about diseases (eek!) and the likelihood of coming in contact with them in Peru. The doctor, the one time I went, was cold and unfriendly. She rudely told me when I said I had some questions that we had five minutes together so I'd better hurry. Then she said no they didn't do that to simple things like checking my moles and freckles and a breast exam. I wasted my time but at least she got paid. I have never been back here and luckily I moved and can try a different GP.

It is hard writing a review about your local doctor surgery. I was thinking about what I needed…read morefrom here and this is what I came up with. I want to be able to get an appointment when I need one and they accommodate this brilliantly. I can speak to a doctor if I need to, they arranged for a call back and the doctor called at the time they agreed. I want any prescriptions to go automatically from the surgery to my local chemist for collection, they do this and it can be arranged on automatic re-order every 3 months which is very handy. You want a pleasant building and this does the job well and is modern, bright airy and has a car park at the back. Yes the phone line can be a bit manic at 8am when it opens for emergency appointments, but any other doctors I have been too is the same. They do a decent job.

my experience with Dr Copp is always one of professionalism, in depth knowledge and focussed…read moreattention. My health is very important to me and I feel it is important to him too.

From the owner: First class private healthcare in Edinburgh, City Centreread more