I purchased four expensive trees from this nursery. Shortly after planting, one of the trees began…read moreshowing signs of significant stress, while the other three - planted in the same area and under the same conditions - continued to thrive. I contacted the nursery for guidance and assistance but did not receive a response for more than two weeks. When they finally replied, I was told they do not guarantee their plants. No effort was made to inspect the tree, discuss possible solutions, or offer any accommodation. Instead, the response focused on suggesting that the issue was the result of something I had done. I understand that plants can be unpredictable and that not every issue is covered by a guarantee. However, I was disappointed by both the lack of responsiveness and the unwillingness to work with me toward a resolution. As a result, I will not be doing business with this nursery again. Based on my experience, customers should not expect much support once the sale has been completed.

HORRIBLE CUSTOMER SERVICE! First time visit on 4-5-25…read more Spent about 30-45 minutes walking around looking at trees and shrubs. It wasn't too busy, maybe 20 customers all perusing the lot. Not once did an employee offer to help. One employee was not busy and actually walked in a circle around me then went over to help someone else thirty feet away. I then saw the same employee helping another person that just came in well after we did. Not a single employee greeted us. We were looking for specific items and had questions but were ignored. Although the inventory is quite good, we wound up going to another nursery in town and spent a few hundred dollars on shrubs and got amazing customer service. Looks like we won't be going back to Shooting Star Nursery ever again. First impressions are always lasting ones.

Flowerland has wonderful plants and great people ! Their…read moreplants are consistently healthy, resilient, and nicely priced. Highly recommend Flowerland! Yay for Lulu and the whole team !!!

The old owner took far better care of the plants and trees. Also had a better selection to choose…read morefrom. They also knew what they were talking about, The service today was sub par, he didn't know anything about plants.

First time here, large selection of plants, very friendly and knowledgeable staff. Took a while…read morefor someone to come out while we walked around. More signage on plants would be helpful (variety, care, conditions, etc.) Prices are reasonable.

Hear all about it. The customer service at this nursery sold me on buying 3 trees…read more Josh and Sara are extremely knowledgeable and led us to making better decisions for our yard. Went to 2 other nurseries before Cascade and when we asked about certain plants they just pointed us in the direction to where they were. Josh educated us about the two different trees I was considering and then based my opinion on his facts. Needless to say, our numero 1 Nursery will be Cascade. Thank you so much for your assistance.

We have bought several beautiful hanging flowers baskets from them in the past, and were urged…read more(last summer) to be sure to attend their flower basket classes in the spring. We'll, we attended the home show last weekend and who was there, but Jim from Four Seasons holding court with a basket class! He not only reminded me to register for the upcoming class, but he sent me on my way with the beautiful hanging basket of petunias that he had just made! WINNER WINNER I can't wait till my class, see you May 2nd

Great place to have all your gardening questions answered and the service and selection was beyond…read moreany big box store.

I thought I was overreacting to the owner. He IS rude and condescending. I haven't been back in…read moreseven years!!!! In addition, his prices were higher than other places. I shop Grange and Southern Oregon Nursery!! Oh, and Four Seasons!!! Lowe's has great clearance items!! Oh let's not forget BiMart!!!! Always great sales around Mother's Day ! So many options other than this guy!!!!

Yelp said permanently closed but it is open! Great plants…read moreand good service. Been buying flowers and vegetable plants for years. Support local

Good customer service and merchandise @ Grange Co-op in Medford, OR. !…read more I was in search of a few things and stopped here to see what's what. Upon entry, I was greeted by a young man who was standing behind the check out counter. He also asked if I needed any assistance. I told him what I was looking for and he pointed me in the right direction. The store was exceptionally clean and organized. I noticed they had a large selection of pet supplies and seasonal items. I was happy with my purchase and its price. Friendly conversation with the staff member during checkout as well. Thank you.

Selection is great! Everything I or anyone else needs for gardening. That's just the start. Many…read morethings for farm & ranch. Great outdoor clothing. Employees will help you find what you are looking for. Pricing is reasonable

Everything..starting with Aaron and his darling little helper daughter. He was so helpful to…read moreinclude recommending an unloading attachment for a half ton pick-up ( at Harbor Freight $59.99 and it is returnable after use up to 90 days AND no restocking fee) but if you OWN your pick up ( not renting like myself) KEEP IT ! 45 SECONDS IT TOOK ME TO UNLOAD 1/2 YD OF GRAVEL, which enabled me the time to go back for another 1,/2 yard. Unfortunately I can't think of the other guy there that helped me, but HE TOO was so helpful. If you haven't been here just a heads up it's not difficult, but it's a little confusing to get there..( probably just me) but in Phoenix Or. and the prices were better than most I had checked . They also have "growing" supplies, . Did I mention Aaron installed that machine for me? Thank you Aaron and my other helper employee! I WILL BE BACK AS SOON AS I CAN!

Did not ask the young man's name that delivered my soil, but he was extremely accommodating polite…read moreand was able to more than meet my needs. Reasonably priced accommodating with delivery time not to mention the rates are fair. I will call again when I need any landscaping products. Thank you.

Very professional! We were impressed with how kind…read moreeveryone was that we interacted with ~ those we emailed with, the person who came out to give us the estimate, and all of the installers who came to our home to do the work. They did a great job! We also appreciated that they responded quickly to emailed questions with clear and helpful answers.

I needed an affordable solution to cover some decomposed granite that had seen better days. The…read morepeople in the front office were responsive to my request for a quote, helped me choose the right bark mulch and delivered it right on schedule. Good communication. They even swept up after blowing it in. The backyard looks so much better. Highly recommend!

I've purchased two raised bed planters from this company, one last year and the other just a few…read moredays ago. Both times I've had lovely customer service people help me out and the shipments arrived very quickly. The planter I ordered Monday morning was here in two days. The product is great, exactly as advertised and arrived in perfect condition. I highly recommend this place and plan on purchasing again. Great products, reasonable pricing options, excellent customer service. This company has their act together and it shows.

I live in a beautiful neighborhood near the beach with plenty of sun. My house has a fairly…read moresizeable backyard, considering it's urban location, but always struck me as somewhat drab. I recently decided I wanted to bring it to life (and take advantage of the year-round California sunshine) by creating a garden. Small set back: I had never gardened before. I did some research and found plant beds would be easier for me than working with the ground. I contacted Naturalyards and was immediatley replied to by their in-house gardener, Braxton. Braxton helped me figure out what size and styles would fit my yard and what basic tools I would need to get started. The plants boxes were easy to assemble and surprisingly affordable. I'm now growing my own produce!

Lots of plants, shrubs and trees to look and buy from. They are able to deliver locally.read more

This family has a great Nursery, lots of different plants, all different types of trees and bushes…read more Great for landscapers and residential gardens. I love this place. Great on prices too. The family is bilingual and give Great service.