Had my first appointment with Dr. Granek today and the reviews just don't do this practice justice…read more From the time you walk in, you're greeted by one of his amazing staff members who are all so kind and welcoming. After you get check-in, I was taken back immediately for the preliminary scans before seeing Dr. Granek it went by super quick. Next, I was taken into the exam room and waited no time for Dr. Granek to arrive. He is sooooooo down to earth, kind, loving, and takes his time with you. If you're looking for a new ophthalmologist look no further. Oh, and his tennis shoe collection is my favorite. He's a Nike fan just like me.

Resolved problem with initial eyeglasses delivered. Remake worked out fine. Very short…read moreappointment for remake. By having a remake necessary disqualified this business to get 5-stars. Other: Though the furnishings look beautiful here, they forgot functionality. If you sit in one of those super heavy wide chairs to try on eyeglass frames and try to move the chair anywhere you prefer, you gotta be Hercules. The metal frame makes a sound on the floor and the chair is not very comfortable.

These folks are the best. I have used other optometrist offices in the past. This office put new…read morelenses in frames I brought in, and my glasses are terrific!

I was scheduled at 5 pm when arrived i was told my appointment was 430 however I have a text that…read moreshows 5 pm I was told it takes an hour and he said I am closing at 5 pm well I will never go there again plus I will never renew my bjs membership I hope he gets fired

Do not go to this practice because they try to sell you the most expensive solution and may not…read morework that great for you. They wanted to sell me a custom Eye solution which I did not mean. Overkill $4500 for one Eye versus going to another specialist giving me regular contact lenses that work do not go here

Customer Service is great here. Much better than others in the area such as Visionworks and…read moreMyEyeDr. I would recommend.

We've been going Fred since my daughter was 3 and I will never go anywhere else for her glasses!!…read moreFred is an absolute master with the lense. She has a strong prescription and he knows how to select the right material and grind the lenses to her prescription while keeping the lenses on the thinner side. I tried going to the chain stores and she ended up with coke bottle lenses. They were too heavy and uncomfortable for a small child to wear. Fred's experience and ability far surpass that of the people I've worked with at the chains. There's more. This is a true family business with that personal touch. Fred and Susie take time to get to know you and your needs. This leads to a more personalized experience and better outcomes. They really work withcyou to figure out what works best for your needs. I now go there for all my glasses needs, too. And yes, the dogs are cute.

It's a shame we'll never go back. Exorbitant prices aside, they do have a wonderful selection of…read morebeautiful frames and an amazing choice of different types of lenses. But after 20 years and thousands of dollars it was just time for a change.

This is my first time using this location. I recently relocated and needed to switch to the…read moreneighborhood LensCrafters. I needed paperwork filled out before switching and this store graciously used my patient information on file and provided the necessary paperwork. I called today since I would be in the area to see if my glasses were ready and was informed they were received but still in the lab. I said OK, however, about an hour later I received the text that they were ready. I truly appreciate that and it shows true old fashioned customer service. I'm excited to continue to patron this location.

I just go for a yearly check up. Service was fast enough as their first customer of the day at 9…read moream. The doctor was pleasant and explained the process. Many frames to choose from after the eye test. I decided to keep my frames and get called back for the lens to be replaced for my new prescription.

Pretty good and thorough service compared to what I dealt with at Americas Best which should be…read morecalled Americas Worst. MyEyeDr is well organized , clean professional. A world of difference . I found the Dr who did my eye exam to be extremely thorough and patient. The exam considered lifestyle as well as the technical testing. I also interacted with 4 employees in the store and each was super friendly and thorough and I really enjoyed the assistance from each one. Very very good service. There are a lot of nice frame selections in store. There were a lot of sunglasses options which confused me but apparently clear lens can be put in the frames ( I'm a newbie ). They sell Alain Mikli, Tom Ford, Givenchy, Michael Kors, Vera Bradley , Oliver Peoples to name a few. There are also many lower priced options. They also have really good 30 day policy that allows return of you are not happy with your new glasses. I didn't like the "building" the glasses phase. This is where you customize lenses . Again I'm a newbie but each piece involves a cost and I was not clear on the cost until I got the printout sheet which showed all. There should be a question and verification of each phase and level that you want. Such as what type of coating do you want on lens, transition, Uv protection etc. All in all I really like this business and I will return. Quick update: I actually took advantage of the 30 day return and went back and got another pair of glasses. I didn't like the pair that I originally chose. The new pair came in a week and I love them !!! Quick replacement and I added transition - there were no issues and minimal questions. I just payed the difference since the new frames were higher cost.

I had a really disappointing experience with my contact lens order. The initial lenses I received…read morewere blurry, so I had to go back for an adjustment--specifically for my right eye. That was over a month ago. Since then, I've called multiple times to follow up, and each time I'm either left on hold for a long time or told that the order is being placed. As of today, I still have not received my contacts. I paid over $300, and at this point I don't have a product I can use. The lack of communication and follow-through has been extremely frustrating. I would not recommend based on my experience.

When I asked to be sent a copy of my prescription because I need to replace my glasses damaged on…read moremy out of state vacation, I had to repeat several times that I could not pick it up from this store because I am currently 3,000 miles from this store. Neither person I spoke with seemed concerned that I needed damaged glasses replaced - I require them for driving and reading so it's kind of important to me! Anthony couldn't email the prescription to me due to privacy restrictions but neither he nor the Lenscrafters person I spoke to at this store told me I could have the Lenscrafters near my vacation location request the prescription for me. Fortunately I thought to call the local Lenscrafters and they got a great review from me because Lea immediately addressed the situation effectively and with appropriate concern.

Rudest people I have ever had to deal with. I had a question about a fee that I didn't understand…read moreand the woman snapped back at me "if you don't like the way we do things here you can go somewhere else." So that's exactly what I did.

Visited today , , I was impressed at how they took everyone's temperatures when they walked…read morethrough the door and made sure they were 6ft apart. I had an appt scheduled 1:20 was seen at 1:30 . I must say my service representative Corey was excellent and very helpful . Thank you so much for the excellent customer service

i got a same day appt online, staffed contacted me shortly after to confirm. friendly atmosphere,…read morenice staff. I brought my 8yr old daughter a year ago and she loved it here.

Extremely bad customer service. Had to call 3 times to get an"emergency visit". Took almost 2…read moreweeks to get call back and was told they had someone with the same name. Always have at least a 4 hour wait

It is 12:00. My mother's appointment was for 10:45. I am assuming she will be seen today. The wait…read moreis not my biggest complaint, however. It is that they do NOT practice social distancing in their waiting rooms. We are at the tail end (hopefully) off a global pandemic! I will say that following a (less) long wait at her first appointment Dr Honig is great. The optometrist here is phenomenal. They just need to get their scheduling act together!

I hated it here. My husband was the patient. We never had one appointment where we didn't wait more…read morethan 2 hours. The last appointment we waited over 5 hours, then moved to the exam room and waited almost another hour before Dr. Honig finally come in. We would have left but my husband had just had cataract surgery and this was his post op exam. They called yesterday and reminded him of a year after exam. We just laughed! Like we would ever go back. Even the reminder stated be prepared for a 2.5 plus hour wait. Apparently he doesn't understand, his is not the only time that holds value!!!

Dr. Honig performed cataract surgery for me, and I could not be happier with the way my vision…read moreturned out, and how the entire process went. I felt extremely well cared for, and the entire office and surgery staff were all wonderful and knowledgeable. I am so grateful to them all for their part in the restoration of my vision. I pray God bless them as they have blessed me.