Services - Grandlux Nail Salon
Manicure
Manicure and pedicure
Nail fill-in
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Recommended Reviews - Grandlux Nail Salon
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I absolutely LOVE my nails! I can't stop looking at them! Every time I come to this nail salon I am so impressed with what I get! I've NEVER had a disappointing experience and the staff here are very friendly, and all these reviews about them being mean just aren't Ture! Don't be rude to them and you'll have a good experience! They are just trying to do their job! And please remember they might not fully understand you or you might not fully understand them, so just be kind and you won't have any problems! It takes two to have an argument.
Kylie, thank you so much for the beautiful nails you always make me feel amazing She's the best! She's been doing my nails for 4 years now thank you Kylie
Came in tonight to get my nexgen removed & the old lady with the white hair cut into my nail bed. I told her twice before she proceeded to clip it. She acted like she didn't believe me when I said the clippers were too close to my skin and then realized she messed up when she saw me bleeding. She then proceeded to put glue over my wound so I could continue to soak my nails in the acetone & my nail was stinging and in discomfort the entire time for the remainder of the removal process. At check out, I requested to speak to a manager to discuss my service tonight & the old lady responded with "I'm the manager," which I 100% didn't believe, but I told her anyways that my service here was the worst I've ever had at this establishment and it was just for a nail removal. She asks "what do you want us to do about it? You got your nails removed, what do you want us to do?" At this point, I'm baffled at her attitude towards me--a CLIENT. I explained my concerns & expectations and the next thing she said was "okay, go. Goodbye." Not once did she apologize tonight. If this is how managers are supposed to act towards their clientele, then I don't want any part of this business. I've been coming here for over a year & just coming in to get my nails removed was the worst experience I've ever had here. Please improve your customer service, especially with they make a mistake, because it's lacking.
Been here a few times- good service depends on who you are lucky to get assigned. I don't mind if the worker don't talk to me as I am usually trying to get some non talking time when I go to the salon. However this last time my pedicure came out horrible and I did not have time to return. Pedicure came out wavy and worker appeared annoyed throughout visit. Was disappointed. I have had other experiences that were good so I might be inclined to try again in the future.
First off. The lady rushed doing my fill. Originally she kept trying to convince me to get a new set I said a fill was fine. I wanted to get rid of the baby pink and do French tip. Mind you, it was a very pale pink that faded to off white. She told me if I wanted to change the color I have to get a new set or remember the color I originally had on. I asked if she could just do a darker pink on top she said no. I found the color for her then she proceeded to use a different color anyways (a lighter pink then what was on my nails mind you) she then kept slapping the pillow each time she asked for my other hand. I did not say anything to her the entire service. She cut every single one of my fingers and it hurts to wash my hands. Then she slapped the receipt on the counter and over charged me and charged me twice for shape $60 for almond fill French tip $5 for almond shape. A fill is $27, almond shape which was the same shape I came in with is $5, and French is an addition $15. The price should have been $47. I just paid and left obviously with no tip and did not confront her because one I'm not one to do so sadly. And two she had on a floral shirt while everyone was in solid colors so I assumed she was the manager or something. Anyways the guy who did my pedicure... GREAT, amazing, so sweet and kind. Unfortunately will not be returning tho as I was testing a new salon out and did not have a great time.
I went in here the other day and the guy (I think his name is Nick) did a really great job with my nails. He wasn't in a rush and made sure they were what I wanted. He also made my "dip" nails not super thick which I LOVE!
I usually always drive out to Prosper to get my nails done by a husband and wife team, but, sadly, the are out of town. My nails were pretty messed up from going on vacay so I stopped in to Grandlux to get nails done. They were really busy when I got there. They showed me only a few selections of color for the nexgen. The front desk seemed pretty out out and there was confusion who was next, etc The nail tech had the drill on high and because if that, it was really hot. The nail techs were talking about the guests, the girl next to me in particular. You could tell because they would stop, look at her, talk and laugh. That wasn't cool. Talk English with your guests, you will get better tips instead of talking about them. Nails look like my daughter did them. And she would probably do a better job! Nails are also way too short. They charged to remove the nails and to do almond shape, which they aren't. Nails look so bad. I will NOT be back.
I normally go with Steven and he does a great job but unfortunately was not there today. I went with Cici and I'm really unhappy with how they turned out. She was so rough with my nails and filled them way too short when I told her I wanted to keep my nail length that I had been growing out. She filed in the sides so low that my nail beds are so sensitive and are filed where the pink should be but now is just skin. I left acting like I was happy with the outcome mainly because I'm not one to make a show at a place of business and make people look bad. But getting home and noticing how bad they are, just makes me want to cry.
Not super pleased with my nails Way to thick for my liking and lasted barely a week before one "popped". They charge to take off your sets which sometimes happens but most places don't charge. Pedi tech wasn't bad he did "build" Me a new toenail but they are all sort of uneven Don't think I'll be back unfortunately. I was excited I just moved so close to. :/ Update not even two minutes after this post the nail came off I've had dip nails last me 3-4 weeks not one
Came in on a Saturday and it was busy. I got a pedicure and was taken back at the price. It's way cheaper than the place I was going. Bo did an amazing job. I will definitely come back. Bo took his time and checked on me and made sure I was happy. So glad I came in.
I wanted to give this place a chance after coming like a year before and not loving my nails then, but since it's close and convenient I decided to try again. But, this is literally one of the worst jobs I've ever had done on my nails, I didn't want to post them since they looks so embarrassing, but hoping others won't make the same mistake I did. I showed them what I wanted, just some easy natural looking nails. They told me to do dip (nexgen) nails with an extension, after I showed them the inspo pics I had. What I got were massive nails that look like chiclets and the WORST pedicure. Now I have to go somewhere else and pay money again to have them fixed right before a big trip. I wish I would have asked for my money back, but I just wanted to get out of there. Please don't waste your time coming here like I did, they do a terrible job.
2 months ago
4 months ago
21 days ago
My go to place for years! The vibes are good, and I have never been disappointed with what I get. They make sure you are happy with your nails and have so many great nail techs! read more
2 months ago
I absolutely LOVE my nails! I can't stop looking at them! Every time I come to this nail salon I am so impressed with what I get! I've NEVER had a disappointing experience and the staff here are very friendly, and all these reviews about them being mean just aren't Ture! Don't be rude to them and you'll have a good experience! They are just trying to do their job! And please remember they might not fully understand you or you might not fully understand them, so just be kind and you won't have any problems! It takes two to have an argument. read more
10 months ago
Kylie, thank you so much for the beautiful nails you always make me feel amazing She's the best! She's been doing my nails for 4 years now thank you Kylie read more
2 years ago
Came in tonight to get my nexgen removed & the old lady with the white hair cut into my nail bed. I told her twice before she proceeded to clip it. She acted like she didn't believe me when I said the clippers were too close to my skin and then realized she messed up when she saw me bleeding. She then proceeded to put glue over my wound so I could continue to soak my nails in the acetone & my nail was stinging and in discomfort the entire time for the remainder of the removal process. At check out, I requested to speak to a manager to discuss my service tonight & the old lady responded with "I'm the manager," which I 100% didn't believe, but I told her anyways that my service here was the worst I've ever had at this establishment and it was just for a nail removal. She asks "what do you want us to do about it? You got your nails removed, what do you want us to do?" At this point, I'm baffled at her attitude towards me--a CLIENT. I explained my concerns & expectations and the next thing she said was "okay, go. Goodbye." Not once did she apologize tonight. If this is how managers are supposed to act towards their clientele, then I don't want any part of this business. I've been coming here for over a year & just coming in to get my nails removed was the worst experience I've ever had here. Please improve your customer service, especially with they make a mistake, because it's lacking. read more
1 year ago
Been here a few times- good service depends on who you are lucky to get assigned. I don't mind if the worker don't talk to me as I am usually trying to get some non talking time when I go to the salon. However this last time my pedicure came out horrible and I did not have time to return. Pedicure came out wavy and worker appeared annoyed throughout visit. Was disappointed. I have had other experiences that were good so I might be inclined to try again in the future. read more
1 year ago
11 months ago
6 months ago
First off. The lady rushed doing my fill. Originally she kept trying to convince me to get a new set I said a fill was fine. I wanted to get rid of the baby pink and do French tip. Mind you, it was a very pale pink that faded to off white. She told me if I wanted to change the color I have to get a new set or remember the color I originally had on. I asked if she could just do a darker pink on top she said no. I found the color for her then she proceeded to use a different color anyways (a lighter pink then what was on my nails mind you) she then kept slapping the pillow each time she asked for my other hand. I did not say anything to her the entire service. She cut every single one of my fingers and it hurts to wash my hands. Then she slapped the receipt on the counter and over charged me and charged me twice for shape $60 for almond fill French tip $5 for almond shape. A fill is $27, almond shape which was the same shape I came in with is $5, and French is an addition $15. The price should have been $47. I just paid and left obviously with no tip and did not confront her because one I'm not one to do so sadly. And two she had on a floral shirt while everyone was in solid colors so I assumed she was the manager or something. Anyways the guy who did my pedicure... GREAT, amazing, so sweet and kind. Unfortunately will not be returning tho as I was testing a new salon out and did not have a great time. read more
1 year ago
I went in here the other day and the guy (I think his name is Nick) did a really great job with my nails. He wasn't in a rush and made sure they were what I wanted. He also made my "dip" nails not super thick which I LOVE! read more
1 year ago
I usually always drive out to Prosper to get my nails done by a husband and wife team, but, sadly, the are out of town. My nails were pretty messed up from going on vacay so I stopped in to Grandlux to get nails done. They were really busy when I got there. They showed me only a few selections of color for the nexgen. The front desk seemed pretty out out and there was confusion who was next, etc The nail tech had the drill on high and because if that, it was really hot. The nail techs were talking about the guests, the girl next to me in particular. You could tell because they would stop, look at her, talk and laugh. That wasn't cool. Talk English with your guests, you will get better tips instead of talking about them. Nails look like my daughter did them. And she would probably do a better job! Nails are also way too short. They charged to remove the nails and to do almond shape, which they aren't. Nails look so bad. I will NOT be back. read more
2 years ago
I normally go with Steven and he does a great job but unfortunately was not there today. I went with Cici and I'm really unhappy with how they turned out. She was so rough with my nails and filled them way too short when I told her I wanted to keep my nail length that I had been growing out. She filed in the sides so low that my nail beds are so sensitive and are filed where the pink should be but now is just skin. I left acting like I was happy with the outcome mainly because I'm not one to make a show at a place of business and make people look bad. But getting home and noticing how bad they are, just makes me want to cry. read more
2 years ago
1 year ago
1 year ago
Super pleased with my nails definitely will be coming back to kaithlyn!! Very elegant salon (: read more
Not super pleased with my nails Way to thick for my liking and lasted barely a week before one "popped". They charge to take off your sets which sometimes happens but most places don't charge. Pedi tech wasn't bad he did "build" Me a new toenail but they are all sort of uneven Don't think I'll be back unfortunately. I was excited I just moved so close to. :/ Update not even two minutes after this post the nail came off I've had dip nails last me 3-4 weeks not one read more
2 years ago
3 years ago
Came in on a Saturday and it was busy. I got a pedicure and was taken back at the price. It's way cheaper than the place I was going. Bo did an amazing job. I will definitely come back. Bo took his time and checked on me and made sure I was happy. So glad I came in. read more
2 years ago
Helen and Angie are both amazing. They take their time with my hands and feet each time and both are super friendly and courteous. The best. read more
2 years ago
I wanted to give this place a chance after coming like a year before and not loving my nails then, but since it's close and convenient I decided to try again. But, this is literally one of the worst jobs I've ever had done on my nails, I didn't want to post them since they looks so embarrassing, but hoping others won't make the same mistake I did. I showed them what I wanted, just some easy natural looking nails. They told me to do dip (nexgen) nails with an extension, after I showed them the inspo pics I had. What I got were massive nails that look like chiclets and the WORST pedicure. Now I have to go somewhere else and pay money again to have them fixed right before a big trip. I wish I would have asked for my money back, but I just wanted to get out of there. Please don't waste your time coming here like I did, they do a terrible job. read more
3 years ago
AMAZING! The only place my daughter and I will go for NexGen. We dine even make appointments, because no matter who we get, we love the quality of our nails. Forever customers! read more
4 years ago
This is the outcome of Grandlux Nail Salon Prosper. Same day that it was done. They saw how horrible it was and told me that I could come back because it was near closing. They have been giving me the run around about refunding my $70 for two weeks. They said the owner is in Vietnam and doesn't answer phone calls. They refused to provide me the owner's information. I came back twice (at their direction) for a refund and/or gift certificate and more run around. They were rude and did not care. I finally called the cops...they said there is nothing they can do. Civil matter. I never want to engage another foreign nail salon. They don't care. The managers are Tommy and Traci. Traci is the devil. She lied straight through her teeth to the cops. Obviously, the ladies who did this manicure and pedicure were not licensed. A five year old could have done this. They have unlicensed technicians giving manicures and pedicures. This is crazy! read more
3 years ago
I normally wouldn't post but Jason, who did my pedicure, dug so hard I winced out loud "OW PLEASE STOP!" and he said it was "necessary". That was Thursday. Today, Saturday, my toe is now like the pic and possible ingrown toenail from him...... beyond pissed..... they should be paying my medical bills for this!!!! read more
1 year ago
3 years ago
I was a FIRST TIME walk-in on a Saturday at 12 and Kevin took my call 10 minutes before I pulled in to save me a seat, Vivian did my nails and Kim checked me out at the reception after my appointment. I'm obviously going back, anyways ask for Vivian!! She actually checks on you during your service and is beyond gentle with her drilling, which is so important to me because that step always make me anxious! read more
3 years ago
Been going here for about a year now and it never has disappointed! Staff is friendly and very helpful for when you come in with a picture of what you'd like done! Absolutely love this place! read more
5 years ago
It's not worth it for $50. I will re do it myself. They done horrible job done for Meni and pedi. I am glad to try out and never mind... I just came here due to location but if I really care the job quality I will not visit here. And the calculation little bit off too. I got medi pedi classic it supposed to be $46 ($29+$17) and I used my coupon $5 off. How does $44 came out after discount?! Anyway I gave them $6 tips total $50. Totally waste my money They didn't give me a recipe either. I will not return there again read more
2 years ago
3 years ago
I had a terrible experience a couple years ago since moving back to the area in February I have come here a couple times and this place has gotten so much better!!! The staff if so nice and the lady I had she is newer but yall must keep her she's VERY talented I will be back!!!! read more
2 years ago
Bebe always gets me right she's been my tech for over a year and always does exactly what I ask for. read more
3 years ago
Ask for Mrs. Sunny or Kylie for mail designs! They are exquisitely talented. Nancy & Tony are the best husband/wife team there! Their massages are legendary. read more
2 years ago
Absolutely the best nail salon around! Vann is the best! Customer service here is extraordinary! If you haven't been here, you're missing out! read more
4 years ago
2 years ago
3 years ago
5 years ago
Very nice clean and friendly. Kathy, Mary very good attention to detail. Nice Massage with perafin. read more
4 years ago
Please do you a favor and come and ask for MARIA, you will not regret it. She is the only one who knows how to do a correct pedicure! Definitely will come back just for her service! read more
2 years ago
Nails look so good! The service was amazing, love the vibe. I got French tips and they tuned out so good read more
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More info about Grandlux Nail Salon
4740 West University Dr
Ste 60
Prosper, TX 75078
Directions
(469) 481-6580
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