I've been here a few times over the past 15 years but, sadly, I allowed myself to get sucked into "you should go to the dealer" syndrome. I am glad I came back to GG. I have neglected my Kia Sportage a bit, and GG is helping me get it back on track, one thing at a time. I wanted an oil change but I knew it was far more than that. The complete electric diagnostic showed me areas I suspected needed help but I was fearful of finding out (you know, out of sight out of mind?). Whatever the case, I had my oil flushed and cleaned out and taken care of. I can FEEL and HEAR the difference in my engine. Over the next few months I will tackle other things as I get paid. Bruce was a gem. Friendly and up front. When he says he's gonna call, he does. The quote stays the quote. No pressure to get anything done. I like that. Bruce is even going to make up a maintenance schedule for me. Solid. I'll be back. read more

The owner took my money and didn't fix the car. I ended up having to have it towed for scrap metal. Good luck.

Just brought my vehicle in again to them for truck checkup. They really take care of you, they are the best, they never try to oversell you, you can tell they're totally honest with you, & the work is done by Master Mechanics! AAA approved - They even ask you if you have it to give you the discount. Who does that right?! They always ask you if you need a ride. AND even though I live way out in the boonies of Escondido, they will take you home after dropping off your car and pick you back up for FREE when your vehicle is done. They always call to make sure you're satisfied with their work after and even send a handwritten thank you card. That is truly top notch customer service! read more

I'm basing this review off of a simple phone call I made to the Grand Garage....I was quoted a price I felt was excessively from the dealership where I bought my car. I decided that I would look elsewhere and saw the reviews for Grand Garage. I left a message with Janet and she relayed my question to Rob who called me back to let me know that the price I received was actually a good one....he knew I'd end up going to the dealer to get the work done based on his feedback....he still spent time answering all my questions and providing me with the knowledge he has....he told me I could call back with any questions in the future and he would gladly help. I will definitely use them in the future and recommend them as well. That was some fantastic customer service and just being an amazing person. Rob you made my week....I appreciate you sir. read more

I had a no crank, no start issue with my car. I checked everything and replaced some parts. Still no start. I was at the end of my limited expertise. I gave up and took my car to Grand Garage. Rob was confident his crew would figure out the issue. A few hours later, he called to confirm the crew had tracked down some wiring that mice had chewed on and had me up and running in less than a day. I can't sing enough praise for Grand Garage! read more

Most important - if you request a quote through Yelp it doesn't go to them the request is sent to other companies...a glitch with yelp. I have taken both of my vehicles here for major repairs. Prices were fair, didn't change and fixed on time, correctly the first time. This is a trustworthy and honest shop, this is my go-to place. read more

Janet, Tony and David were all extremely professional, kind, helpful and their service was prompt. Our entire experience with Grand Garage was positive and we highly recommend them! They got us on the schedule when we needed and had our repair completed quickly. They also give a discount to AAA members. Thank you Grand Garage! read more

By far the best customer service i have ever experienced from a repair shop! Great communication, they looked over my whole vehicle, not just the issue i brought it in for. I got my car back quickly, right before a busy weekend and was thrilled to drive it in great working order! Since i have older cars, im sure i will be back. read more

These people know how to treat their customers! Rob, Paul, & Janet were incredibly kind! I have been putting off taking my car to the mechanic but Grand Garage made it so easy. The shuttle service makes it so convenient & my breaks were fixed the same day. Highly recommend! read more

Got Me Once.... I was a first time customer. The servicing was done correctly as far as I can tell after one week. Transmission servicing and front brakes were done. I tried this shop due to convienence and ratings for work. I compared prices after the fact to a shop I used before. GG's price was double theirs. I did mention the high price at checkout and got no reaction. Work- 4 to 5, Price 0. Followup 5. read more

Super friendly people who do great work! This garage takes cares of the regular maintenance on my 2016 Subaru Outback and has fixed a few things as well. When I have been tight on money, they help me prioritize what is critical and what can wait (like that pesky window button!). Appreciate their honesty and treating me with respect. read more

What a nice shop and service! I was recommended to Rob to fix My Porsche Panamera which I have a problem with Porsche dealer about the bad service I got from them. Rob was straight forward, Honest, Reasonable and friendly! I recommend him for all your auto repair needs. We need to support honest small businesses where we can still feel a sense of trust, respect and affordability. read more

The worst place to go to get your car fixed I brought my car in on a Wednesday and I had four sensors lights on So they said there was a part to be put on it took two days to get the part So on Friday they call me up and said you can pick up. Your car. All four lights were off so I drove it for a half hour and the four sensors lights came back on And I caught them just before they closed and. They Told me to bring it in on a Monday so I did. They gave me a loner car For a day and the next day called me and said they can't fix it go to the dealer so I did read more

This was the first time I've ever taken my car to get repaired outside of my regular mechanic and the dealer. My daughter chose them because they were experts on my make of car which is also a hybrid, I should explain when I called our regular shop, they admitted they didn't have the experience for that. Let's just say they were intimidated by all "the electronics"... So there I was on a Friday afternoon just wanting to get my car running...for the following week Grand's service went above and beyond because I didn't have an appointment, although the can-do attitude of Rob was a refreshing change from what we're used to hearing from others lately. Wait, it gets better...they not only repaired what was needed, they have got to be the most honest shop around. I had left lottery scratchers in my car I intended as a birthday gift (because i cleaned it out in a hurry before having it towed) and when I picked it up, they were still in the car intact. Not only that, but there was some major work that needed to be done and Rob researched the problem and found me a service bulletin that will allow me to get it done under an extended warranty that the dealer's service advisor wasn't even aware of...Needless to say, I would recommend this shop to anyone who cares about their car, as I do, because I feel like my car is my baby. They really are amazing at what they do and worth every penny. In my book, they have the highest customer service around! read more

I used Grand Garage after my Kia engine failed and Rob totally took care of me and I never have had better customer service in my life ! Rob is so nice and they even sent me a thank you card hand written thanking me for using Grand Garage Exceptional Car Repair Co. read more

First time bringing my truck here. Service was amazing, they called me multiple times to confirm my appt and talk things over with me. I will definitely be back, and continue going in the future! read more

I came here after the instrument cluster display on my car stopped working and the car dealership was absolutely no help. The team at Grand Garage listened to my concerns and created a plan of action before I even dropped my car off. Throughout the time my car was there, they were communicative and friendly. Not to mention, when my car was picked up, there was a cute flower inside and I received a hand written thank you note a few days later in the mail! I can not recommend Grand Garage enough! read more

Very professional shop. Inspection details and technical notes. Received via text. Very prompt

Until last year, there was a shop in town that was owned by a good friend of mine, nor did I get a great price, I got great service, OME parts, and I never had a problem with them. Well, the shop was sold, the prices went up, they lost their best two mechanics, and at that point, I decided to check somewhere else. I had recently purchased a four-wheel-drive forerunner, third generation, which is the best generation for building for an off-road vehicle. While I was driving, the radiator hose blew, and I knew that the radiator was old as well. so I took a chance on Grant garage. They did beautiful work, and charge me about $300 more than the Toyota dealer would have. And yes, I checked the prices. How these guys can charge so much is beyond me, I know there are people out there that want to ensure that their vehicle is repaired properly, and you can get that here. But you can also get it at your cars dealership and for a lot less money. Not only that, but then I was bombarded with emails and texts and phone calls over the next few months Urging me to repair the 127 things. They found wrong with my truck. Now mind you some of these things do need to be repaired or replaced, but it's obvious to me that these guys are in the business of turning a dollar, in fact, quite a lot of them, and quite a lot of it. Go ahead and go here, if you want your car repaired correctly, and you like to pay through the nose. Of course the owner replied as if I never had service there, I did, my name here is NOT my legal name and I have the receipt. I also had to stop the email and text bombardment that followed my visit. read more

Took my Honda Element to fix the airbag after warning light came on. After spending $140 to read a code (which I could have done for Free at Auto Zone), I was told to take my Element to the local Honda Dealer for a Free warranty fix. For what it's worth, Everyone at the Gramd Garage seems really nice & I got a Free lift home & pick-up. read more

Grand Garage is outstanding from the rest. I own several older cars since I cannot afford a new one. These cars are 'end of life' cars such that once they cost more to fix than worth, I simply junk them. So often I will take a car in and the price of repairs just does not justify keeping the car. One car I drive daily is my 2010 Subaru Impreza. The poor baby finally threw a code that I thought would be the end of it. I called Grand Garage and the lady who answered the phone was very nice, knew what she was talking about, and convinced me to at least to bring it in. Since I live more than 50 miles from Escondido, I had to wait for my wife to get off work to give me a ride home. This wait gave me an opportunity to talk to one of the staff about car questions I've had for a few years. He patiently explained everything in plain English and again made me feel very comfortable. The next day the Grand Garage called with a full estimate within my budget and emailed a complete detailed description of the car's needs. A day later the car was ready. I told them I would be arriving prior to opening so they could recommend a breakfast place (which they did). In addition, the shop opened early to accommodate me. The car works perfectly, and I am so happy I found Grand Garage. I found out that they work on cars other than Subaru's so I will be visiting them again. I highly recommend this place, and they gave me an AAA discount to boot! read more

I brought my RV to grand garage in July 2017. They fixed some rodent damage, and fixed wiring to my windshield wipers, and quoted me items I could not afford at the time. When we picked it up I noticed that there was damage to the left rear. Immediately I went back in to the office and asked them what they did? I was told they did nothing and that I had brought the vehicle in like that. I was furious, and said I wanted to speak to the manager. One of the mechanics came to the front desk and said that they don't know anything about the damage as I brought it in like that, I told them absolutely not, they caused this damage. I asked to speak to the owner. The owner came Out, and said oh yes sorry "we did damage your vehicle on accident, we backed in to something , see it is here in the invoice" -buried deep inside the invoice. I was so upset, and advised him that he was responsible to fix it, he agreed and he said don't worry about it go and get it fixed and we will cover the damages just bring a receipt. I told him I could not afford to have it fixed at this time, that is why I didn't fix the ac or generator,and he said that was OK just fix it when we had money/time. We had to bring the vehicle back shortly there after as they did not fix the hubcap properly. Again I spoke to the owner and said that I would prefer if they would fix it as I could not afford it, he said he was again sorry but did not do auto bodywork and that he would pay for it when ever I got it fixed. I put the RV in storage until I could afford to fix the air-conditioner and generator. The day I picked it up I took it to a auto collision store which quoted $2500 for the repair. Out of courtesy I immediately contacted grand garage to let them know that the price was quite high and wanted to find out if they had a recommendation to another place where they would want me to send it. He asked me to drive 30 miles to bring it in so he could see it again. I sent them a photo so they could see that it was exactly the same damage as the original damage. After five days, four phone calls, and three emails, the owner finally emailed me back today stating that he would send me only $250 since it was 8 months since they damaged it, and the damage was probably worse now than when they originally damaged. Wth?! Unbelievable Also I told him that the windshield wipers still did not work, and he did not respond to that. Do not take your car To this rip off immoral company, the owner is a liar and a Thief! If you do take it here, check your car over very carefully and make sure they did not damage anything as they will not accept any responsibility and try to hide any damages. Had I not noticed the damages that day, I would never have known they did this. They were never going to tell me without my pursuing it. Disgusting read more

I am a first time customer. I went in worried I was going to have to pay a lot of money to get my brakes fixed when I mainly just wanted to see if they were OK. They gave me a price when I came in of the minimum it would cost to check them out, and it was very reasonable. They were very quick to look at the car and they told me everything was good. With my coupon from their website, I walked out of there paying way less than the amount they quoted me. Very nice people and very honest. Highly recommended. read more

This place was very honest and fixed my car within a few hours of dropping it off. David was very friendly and helpful. He actually gave me popcorn as a thank you when I picked it up. He said he didn't have flowers so he gave popcorn instead! I will be back if I need anything done in my car. He also sent a card thanking me for my business and included $5 in credit for my next visit. So nice. Thanks David! read more

Grand Garage - Very nice gesture - Auto Repair Near Me - Escondido, California

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Thieves & Liars operate this business. $800 for struts that were hand tightened?, charged for Power Steering work Never Done! Keep Driving past this place. AAA recommended means Nothing, Independent AAA garage found these negligent acts. Struts that support the weight of the Mini Van!! Drove unknowingly for 5 months like that, mountain roads. read more

I took my 2013 Sonata hoping they would be able to clear the codes it was throwing up at a reasonable price. Was beyond thrilled with their work. Pat was upfront with the cost and they finished the work the same day. They even had a little raffle thing going on which gave both myself and the family behind me surprising perks. They are legit, AAA preferred, and just a straightforward shop!!! Thank you Grand Garage!!! read more

A friend recommended Grand Garage to me recently when I found a bolt in my car tire. I walked in and was warmly greeted by Pat at the front desk who listened to me and got my problem fixed amazingly fast. I hope the management knows what a gem they have in Pat- he explained what they could and couldn't do to fix the problem and that they wouldn't know exactly what was required until they got a look. He didn't try to automatically sell me tires (which was what I was dreading). His honesty and the speed at which they fixed my tire will bring me back to Grand Garage again the next time my car needs service. Awesome, honest local garage! read more

I initially had several very good experiences with Grand Garage. Mechanics are good and Pat is very honest and helpful... really good guys. That is the only reason I'm giving them 2 stars instead of 1. Somebody tried to rip me off with a ridiculously inflated estimate. I won't be back to support a business I can't trust. read more

I just want to say grand garage was exceeded expectations, I needed spark plugs they where convenient for me because they open at a good time so you can drop off before your 9-5. I took my daily driver for a spark plug job, the service rep Pat took care of the request also threw in a discount coupon. They offer to let you use the loner car if you need while the work in your car. This shop had super quick follow up and also gave me a print out of diagnostic on my car with recommended services I should consider next, I drive 1300 to1500 miles a month and I'm glad I found this place for future tune ups maintenance. Special thanks to Pat and thanks for the Christmas card guys! read more

I have been to the Grand Garage a few times over the past 2 years. The first two times I was there I just needed a diagnosis and wound up going to the dealer because the issue fell under my warranty. (Side note: In 2014 we purchased a Chrysler Town and Country and thankfully we got the warranty because it has needed a new engine and now a new transmission) This time I went there and Dave helped me with diagnosing the transmission. He was so kind even though I've technically taken my business elsewhere. I was even looking forward to paying him this time! I paid for the diagnosis which was one-hour of work and left. I don't like having car issues but I like the Grand Garage and have always felt cared for with my issues even when Dave isn't going to make money off my business. I plan to come when I have any other car issues. read more

They refused to give me a quote for an oil change over the phone. They kept trying to setup an appointment to bring my car in just to get an oil change quote. No thanks. read more

I brought in my Jeep for a flashing check eng light and they had found multiple things wrong that were wrlorking together to give the light. They fixed all the issues to get my Jeep running again and didn't stop until they gave me a good running Jeep. I greatly appreciate all the hard work they did for my Jeep and definitely recommend going to them for issues other shops cant or wont figure out why your vehicle is not running properly. I will definitely going back to them for my Jeep! read more

So , I'm the proud owner of a 95' Chevy Silverado and is my Baby. I was having fits with an electrical issue. My a/c had stopped, my wipers would stop mid stroke and at times my power windows were staying down. I had replaced fuses and relays and thought the worse. I would have paid and had set money aside for a $1200 estimate on the repair. I set up an appt with Pat who is the front counter guy. I was greeted professionally and politely. He listened and made notes accurately for the technician. He explained the cost of the diagnosis and if it didn't take the three hours he would credit it back. I scoffed at this. Sure Pat. Like that was going to happen right ? They found my problem with two hours. Pat called me and explained the work needed and I approved the work. Gotta fix my baby !! They took me home and picked me up when my truck was ready. Pat even offered me a loaner if it was gonna be a lengthy repair. Here's where the 5 stars come in. Pat sends a courtesy van to get me. I walk in and I could hear my wallet crying already. Not so !! Pat broke my bill down and adjusted it for not using the 3 hour cost of the diagnostic. Yeah..my bill went down to a little over a grand. As I was going thru the repair Pat walks out. I need to adjust your bill for something to do with my blower motor. He gave me BACK $247.00 My total cost was just under $800. He didn't have to stop and tell me zip ! I wouldn't have been any wiser. I was happy he adjusted the labor cost but give me back $247 !! I was more than happy. Pat , you and the guys in the shop are amazing and honest people. I would give you 6 stars but they're not available. I'll be back again and I'll gladly refer you business. Tanx , Pat. Tony 760-497-1217 read more

All I have to say is WOW. When it comes to customer service, these guys are the real deal. From talking to Mike initially on the phone for a quote to being assisted by David at the front. I will never go back to another dealership again. They will let you know whats wrong and what needs to be fixed, but I never got the feeling of being pressured to do so. When I went to pick up the car, David gave my daughter a pink carnation which made her day. I even recently received a card in the mail thanking me for choosing them. Now that is going above and beyond. Grand Garage deserves every star given. Thank you Yelp for letting me find this place. They took good care of my car and I will definitely be using this place for all of my car servicing from now on. read more

Very friendly staff, from the lady I spoke to on the phone to the gentleman working in the office. They provided me with a ride home & pick up. I received a call from them letting me know it was going to take extra time & explained why, which I appreciated. When I came to pick up my car they went over what they did and were very thorough. I even got a flower from the gentleman at the front desk. I will definitely be recommending them & going back for any future needs. read more

Person that helped me out was very kind and understanding which is why I give this stars at all. BUT I don't know if i can trust this business. First off they said I would only have to pay 100 dollars for a wheel alignment so I left my car and they said they would check to make sure that's what I needed. Turns out I needed an oil change and some other tweaks to my car. What I didn't expect was to get a call telling me the actual job would come up to a GRAND . Hmmm? Skeptical I know but anyways they told me I needed and oil change mind you I had an oil change two weeks before I took my car in. Don't waste your time and money here . Seems like a rip off . And full of lies. I am lucky to have my own personal mechanic now and the job was just 100 dolla$$$ . You're welcome read more

David took really good care of me and my car! He called to keep me in the loop and had my car done quicker than I've otten it back from other place before! I'm bummed I didn't know about him sooner, but now that I do, I know I'll always have a reliable garage to take my car. read more

Grand Garage - Aw I love this place! I had a rear experience plus receiving a thank you not and cash for the next one?!? Thank you David!!! - Auto Repair Near Me - Escondido, California

We had our truck serviced here and they over charged us almost $600 dollars for mechanical work. I caught the mistake and called them to rectify the problem it took them days and arguing before they reimbursed us, and when they did it wasn't the full amount. read more

I was on vacation from washington and the passenger rear door of my car would only open about 1.5 inches. Called Grand Garage at 3:30 pm and they told me to bring it in. They discovered the problem and got the door open. They could not replace the door clips that had failed due to no parts available until after we were leaving to return home. They did what they could to help the problem so I could get home and did not charge me anything. Jackie also gave us some carnations. I highly recommend these folks. Car care with a heart. read more

My car blew a Head Gasket on Monday. I freaked and drove it to my normal mechanic since I was actually already in the area. He took a quick look and quoted me $1,700. Ouch! I had no clue if this was a normal price, or if I was going to be the next victim of the Auto Repair Industry. I told them not to start working on the car and quickly remembered that I knew the owner of Grand Garage in Escondido from a marketing group I belong to. David took the time to take my call and was able to answer all of my questions. He even did a quick exercise with me to see if I would be better off just selling the car and not fix it. What mechanic would try to convince me NOT to fix a car??!? A very honest one. David runs an amazing operation. I did end up buying a new car today, but I think David just scored a new customer. read more