Went in for a new set of tires and they were fast and received a great value. I'll be back for more service soon.

My initial experience was "fine" and kept this from being a 1 star review. I had an initial inspection done on my truck last week for an insurance claim and was requested by the insurance company to bring it back for a secondary inspection alongside an insurance appraiser. I called the shop on Wednesday morning at 9:05AM and explicitly explained the situation and asked if I could drop the truck off on Friday morning for this purpose. I was told by staff that it was perfectly fine and that I was scheduled in. When I arrived Friday morning the employee at the front desk seemed confused but ultimately took my keys then confirmed the same inspection fee as before and sent me on my way. After walking 20-25 minutes all the way back home I received a phone call stating they could not allow the appraiser inspection after all. While I can understand having strict policies for insurance compliance I was told twice by their own staff that this was okay. If the front desk employee was unsure he should have checked with a supervisor before accepting my keys rather than letting me walk all the way home just to tell me to walk right back. If I had arrived and this was the intial response with a quick apology for the mistake I wouldn't be writing this review but when I explained what had happened and that I was having to walk back and forth for nothing they seemed unapologetic and dismissive. Good customer service is easy when everything is going perfectly but a shop's true colors show when they make a mistake or suffer from poor internal training. Their reaction leaves me with little confidence in how they would handle a major issue with an actual repair. Given my experience I would not use them in the future and I would not recommend them to anyone else. read more

Check engine light came on, I made an appointment online for a Saturday. They called and said they can't see me that day, asked if I could drop it Monday. I said no because I have work, so we scheduled for the next Saturday. Then without telling me they just randomly rescheduled me for Wednesday. I say whatever, take off work and bring it in this morning just for the dude to say they don't do check engine lights on Wednesday. Don't come to this location if you need anything more than basic stuff, they can't handle it read more

Brought my daughter car without an appointment and Firestone took us in. We had a complete oil change, change of tires and even replaced some headlights that were burned out. The guy in the office was very friendly and they did it quick. Definitely a 5 star experience. read more

Junior's the greatest mechanic in town. Possibly of all time. Best, honest & speedy service. No dishonesty and no upselling. Cares for your car & most importantly, you as a person. Whether it be a small, mom & pop mechanic or a bigger name brand, this Firestone is the place to go. Junior will take care of you! read more

I had a great experience thanks to Manny and Ivan. They were both professional, friendly, and took the time to explain everything clearly without making me feel pressured to make any unnecessary purchases. Manny made the whole process easy by answering all my questions and helping me understand my oil change, while Ivan made sure the work was done right and kept me updated throughout the whole process. Their customer service was outstanding, and you can tell they genuinely care about their customers. read more

My husband and I got some work done on my Lexus Jazz. She means a lot to me and this shop did all they could to make sure she was running smoothly and I cant thank them enough. When you find a good mechanic , you stick with them. I wont be going anywhere else . read more

the manager writer. Don't know his title guy work in the desk was not very pleasant. Refused to allow me to use my factory oil filter and argued with me, my appointment was at 12. My vehicle was not pulled into the garage at 1245, so I left came back at 3 o'clock, took them over an hour to do my oil change. Did an incomplete tire rotation. He moved the front tires straight to the back and put the back straight to the front. Did not fill my tires with air. I still have a low tire light on. They didn't reseat my oil life percentage on dash. And now my vehicle, it smells like oil and burns off oil when I'm parked as if they spilt oil on my engine, which I don't see how they do that. With the tools they have, I will not be going back to this location. read more

Firestone Complete Auto Care - Oil life display - Auto Repair Near Me - Escondido, California

I needed a wheel alignment for my 99 Ford F150. I called first and Manny answered the phone and told me that it would take about an hour and a half to complete the job. So, I drove the truck down there and met Manny. He was very professional and very personable. He did not try to over sell me with something I didn't need, and I really appreciated that. I highly recommend this particular location especially how I was treated as a consumer by Manny. Thank you, Manny. Anthony Saputo read more

I set up an appointment over the phone for an alignment, the guy I talked to on the phone was super helpful n straight forward, he set me up no problem, the price was exactly what he said, showed up early n they took us right away got in n out n my car drives straight again...would recommend to anyone read more

My first time here. Manny, is the one who assisted and helping me with getting me estimates on brake pads and rotors. He was very friendly, and knowledgeable of the work he does. He even went as far as to help me get discounts for the repairs I needed for my wife's vehicle. I will definitely be back because of the outstanding customer service. read more

Everytime I have taken my 2 cars there, they have always been friendly, professional, & honest! I have never had an employee been rude, grouchy, or even short with me. They call to update me on my car & always ask/verify if the work that needs to be done can proceed. This location is across the street from the Walmart Neighborhood Market on Ash St. It's nice to go shoppping/window shopping at neighboring businesses, if you don't have a ride home. read more

The guys at this firestone always get my oil change done faster than promised! The service here is friendly and getting in and out quickly for the price they offer is epic, as a full time uber eats driver i'm a regular at this location read more

As a senior citizen on my own, I can't recommend this location enough managed by Junior Martinez. I have received great service from Manny Miller and Jesus Ibarra, nice job! The team has an upbeat, get it done mentality! Kudos to the boss and managers! read more

Firestone Complete Auto Care - Braun Family - Auto Repair Near Me - Escondido, California

I come for oil changes because it's half the price of the dealership and I am Always in and out very quickly. Christian and Manny always take care of me and make me feel like I'm part of the family. Today I came in for an oil change and I knew I needed 2 tires. I was dreading the price but Christian helped me out with it. Thank you Firestone. read more

Amazing place friendly service and reasonable prices. Highly recommend place to get your car needs done!

I've been working with manny and junior for years on all my cars. They are great to work with

Dude, I went on Wednesday in person to the store for a checking, but they were already booked. one of the guys at the front told me that he would take my car on Friday, since Thursday was Thanksgiving, and the other guy booked that appointment for me. He told me, You're all set, see u on Friday @ 8 am. Today is Friday, I got there all the way from Carlsbad, cancelled all my plans, and the dude who was supposed to check my car was not in, but for my surprise I was not down for the appointment neither. Bummer !!!!!!!! So informal and disrespectful. read more

I Am extremely disappointed at the counter service. I have taken all my cars for tire replacement even before they change names. I sent my daughter to get a tire patch, and they refused to do any service, they wanted to sell her a new tire, because we did not bring our tire for tire rotation. Every time I made an appointment for rotation, it will take about two and a half hours to get service, even with an appointment. I told them that instead of waiting I did my own rotation. However, they wanted proof of tire rotation for them to do service otherwise I have to buy a new tire. I is frustrating that their policy demands proof, should I take a video next time of me working on the tires? I had to drive a block away to another tire store nearby, they fixed it for $20 and offered to put the spare tire under the truck. I do not recommend this place but if you do make sure you read and understand all the warranties, you do not end up paying for something they offer and do not come through. read more

Although the desk guys were friendly and helpful, they got my car in at the appointed time and finished in the time they said it would be done. I do not recommend this store for this reason. I had a couple of tire put on and the receipt said 2 new life time warranty valve stems. Well I look because I noticed one if the new tire had no valve cap and the the other one had the same old odd ball cap that was one the old tire. So I wonder what item or items that they may charge other un aware customers that they they don't actually do or need. I will go to the other store in Escondido, but will not return to this one. Its on $8 but it the principal, I should get what i paid for. read more

This shop is not helpful. They wouldn't check tire pressure or explain why the light was still on, told me to drive it around to get the light off. I called and scheduled for an oil change - they did a car inspection instead. I have a warranty with Carvana and the shop is to call Carvana to schedule services and get approval. They wouldn't do that and said I had to do that. They left debris inside of my car engine hood. Worse shop i've been to. read more

I called up and made a appointment to get my AC compressor replaced on a diesel pickup. I asked if they could service a diesel. They said yes.. I got the truck towed to the shop.. in person they said "oh we don't do diesel trucks. That must of been a miss understanding. But we will replace the compressor. But if there is something actually wrong with it. We can't fit it."they installed the compressor then told me "sir the truck won't start you need new battery's" they loosened the batterys . And said the truck won't start. So I went down to the shop... they showed me the truck didn't start. So I personally we went and tighten down the bolts on the batteries they were LOOSE!!! they wanted me to replace two full size batteries & The truck started right up. They are clowns THESE MECHANICS ARE A JOKE AND THEY WILL LIE AND CHEAT TO SCAM YOUR MONEY. They lied about the service they COULD provide. And wanting to charging me 500 dollars for battery's and install. read more

I brought my car in for them to look at my brakes and figure out why my car was making a clicking noise. They quoted me $1,100 for brakes and because they said my front right axel is blown. $500 for brakes is reasonable but $650 for replacing my axel seemed off to me. I took the car somewhere else and they found absolutely nothing wrong with my axel and found that I have a slight oil leak, only costing me $200. This place tried to absolutely rip me off and the only reason I can think of why is because I am a female and they think they can. Do not trust this place for anything more than simple brake replacements!! read more

I needed a new battery for my car and I called Firestone and they said I could come in. I met with Manny and even though the shop looked very busy he got my battery switched out in about 30 minutes. He was friendly and knowledgeable and I will definitely be back when something else is needed for my Ford Fusion. read more

Junior the Mgr was Amazing got me right in with no appointment for oil change on my Jeep Wrangler his crew was Excellent none better Fast & Efficient Top all the Fluids off & Removed a Rat Nest from under the hood So if you need Tires or Service Go See J.R Down on Ash Street in Escondido He will take Good Care of You... read more

Awesome service! Brought in a used car I was looking to buy and was given a thorough inspection for a very reasonable price. Junior was honest about what he saw and the team took their time looking over the truck. He pulled me and the owner in to show us what he recommended being fixed. Incredible service! thanks so much!! read more

Made an appointment at 12 on a Sunday. Arrived at the location 10 minutes early and came in for just an oil change. Took at least 2 hrs of waiting to get my car done and pay. But currently still waiting for the employee to pull out my vehicle. read more

Went in for an oil change. Said I needed new brakes urgently. Brakes did not fit so they put my old ones back on. Turns out there was nothing wrong with my old brakes they just wanted more money. Total time spent was 3 hours when I just went in for an oil change. Employees should focus on being clear and transparent with customers instead of trying to get as much money from them as possible. I will never go back to this sorry excuse of a company. Total waste of time and money. read more

This review comes after my second visit to this Firestone. Have been thoroughly impressed with their politeness and ability to get me in and out. I've had my oil changed and brakes changed here and I've been satisfied with the services performed! Will definitely be back and will be recommending to my friends and family. read more

Made a 10AM appointment to have my brakes done. Arrived early to get paperwork done and Counter guy said it would take approximately 30 minutes to complete inspection and give me estimate. Twenty minutes later they still had not moved my vehicle into the bay. So much for the appointment and customer service. Got my keys back and left! read more

Friendly atmosphere. Clean waiting area. Honest staff. Dependable work. Junior always takes care of my automotive needs. He lets me know what is immediate need and what can wait. No pressure in selling the job. Explains why work is needed and what happens if not fixed. read more

I called Firestone for a quote on a new battery. For my Camaro SS they quoted $280!! I called around and all the other quotes came in around $200. WTF! They claim it's the Interstate battery is more expensive, but $80 more ?! I've been going there for all of my needs, but no more. Now I feel like I'm overpaying for everything. They just lost a customer for ever. They probably don't care because it's a big company and the guys behind the counter don't give a sh*t. I need another repair that they quoted $1000, but now I'll be going somewhere else. Lost me forever. read more

Showed up July 5th for an oil change I'm a regular customer junior always takes care of all my cars mine my wife's and kids cars long story short Luke was there that morning and he was very fast and efficient to get my car done! Thanks to junior and the whole crew for doing such great service! I totally recommend them for all your Vehicle needs! read more

Dont go there.....the guy behind the counter didnt want to help me from when I started conversation with him....I paid for tire rotation and balance service...lifetime....I was having issues with my steering wheel shaking and someone up sold me to the lifetime warranty on tire balances and rotation...I went in to get rotation and balance along with asking for a quote on 2 new tires and spark plug change..he walked out to my car and put his fingers on my tires....once I got the quote he asked what I wanted to....I said I was just looking for pricing right now but just wanted.to.do the balance and rotation but wanted to keep the same tires that were in the front and back just switch them from right to left....he said no they dont do that and the tread on my tires are too low for a.rotation or a balance....I then said "so I wasted money on the lifetime thing?" He said he didnt know who sold it to me but they should have told me......I just had an old change at the dealer and they told me I still have some life on the tires...tread is at 4.....so I told the guy that and wouldnt you know.that 4 or less.is.the tread limit for not rotating....what a coincidence....so then I said what about the back tire...they have a 6...he said cant do it.....I was planning on getting tires there and his quote for $390 to change my spark plugs is actually a pretty good price....dealer is at $560 mechanic across the street where i get my smog is charging $460....i would have done both.services there but the guy working the counter had NO in his head from when I walked in...stay away from that place read more

Had a great experience getting tires here. Work was done timely and staff was very professional, the store manager made sure everything was taken care of and also the price was not bad. Definitely would recommend to anyone. read more