I got a flat tire on a Saturday afternoon. I went to Firestone in San Marcos. I was very frazzled! They had the tire I needed and replaced it right away because I needed to pick my niece up from Volleyball. Chris Reyes could not have been kinder! His customer service went above and beyond. I cannot express enough how great they all were to me! read more

I stood at the counter for a solid 10 minutes and nobody asked me if I needed help. Nobody came to the front counter. Nothing I left..

BAIT & SWITCH! DO NOT GO HERE! I called for an estimate on a oil change, giving the specific year, make, and model (there is only 1 engine type), and the mechanic looked it up and said it would be ~$75 all in (labor, recycling, etc). I verified that it would need synthetic oil. Less than 10 mins later, I was there and spoke to the same mechanic who called me by name. After the oil change, the final invoice was $95 all in and the mechanic said it was because it needed "full" synthetic. Since he had looked it up, and that there is only 1 engine type for the year, make, and model, it is strange that the oil type would change, and if so, why didn't he tell me when I arrived? Had I known, I would have gone somewhere else. ADDITIONALLY, the mechanic recommended services at 15K miles (only in another 3,873 miles!!!) , that the car with only ~11K miles on it, needed 1) an alignment check (didn't say based on what), 2) brake fluid change, 3) differential service with fluid change, 4) clutch fluid change, for a total of $334. I expressed doubt, and he turned the screen towards me and it appeared it was not from the make of vehicle company, but their own software. Even though I don't know much about cars, this sounded crazy to me for a low-mileage ~3 year old car. Indeed, I later checked the maintenance manual and it says that the next recommended is at 18K miles (not 15K), and is only an oil change+tire rotation. The manufacturer's recommendations for what Firestone recommended are: 1) alignment check - no recommendations, from my reading you do not need to have your alignment checked unless your car is pulling from straight, or was in a front-end accident, 2) brake fluid change at 30K miles, 3) differential fluid change at 60K miles, 4) clutch - inspection only at 12K, 24K miles. So as you can see, this Firestone branch is clearly is trying to get less knowledgeable customers (I am a woman who doesn't know much about cars) to get unnecessary maintenance. read more

Came in for tire replacement and oil change. Mark help me choose the best tires at my price point. He has been our family's car care technician for years. We follow him wherever car/tire shop he manages. His staff are always friendly and helpful too. Excellent experience every time! read more

Thank you for the great service this is why I keep coming back mark has been great and always has time to answer all my questions super great guy handsome and cute smile Thank you read more

Came in for a new set of tires and getting my brakes checked. Mark was very helpful and friendly in helping me pick out the right tires that fit my budget/needs. Also took the time to keep me updated on my car. Definitely recommend this location. read more

If you want to get the job done right come to this store. The manager named Mark was very helpful and understanding about what I wanted done for my truck. I appreciate the helpful advice. The store is clean too. read more

I came to the shop for an oil change, tire rotation and full inspection on my 4-Runner. Shop Manager Mark C. Helped me with the service and found a nail on one of the tires. Did the repair at no charge! Thanks for the quality of work. read more

I would like to thank Eric and the crew at Firestone for taking care of my daughters Jeep. After purchasing a older Jeep for my 16 year old daughter from jack Powell we have had nothing but issues. Having the Jeep at the dealerships service department for two weeks and them saying that they fixed the brakes to have them still not working/squeaking the same day we picked it up. Was fed up with the dealership, so brought it to Firestone where Eric found the problem right away and fixed it within a day along with a few other things. Ty so much Eric! Brakes are good and no more nosey sounds. Thank you for being honest and fixing our issues. read more

Firestone Complete Auto Care - Auto Repair Near Me - San Marcos, California

Such a great group of employees. Gabriel helped me this morning and was very nice and helpful.

If I can give it zero stars I would! Took my car for AC repair never had an issue on my car until I took it there! Weeks later my car was having electrical issues. The put a bad solenoid! They steal parts from your car and swop them for old ones. They tied doing that with our new battery and I caught them red-handed two weeks before hand I have purchased a new battery and swapped it off for a old one. My gut feeling told me to pop the hood and they explanation was they removed to test the battery but didn't put the new one back do not take your car there beware. Zero stars !!!! They are crooks and thieves read more

We called them right when they opened at 9 AM with an urgent need for our tire to be looked at because it was not holding air pressure. Eric was incredibly helpful on the phone and even nicer and more helpful when we got to the shop. They got us in and out within an hour, despite the fact that they had other customers that they were servicing as well. All of the guys in the shop were very nice, welcoming, and helpful! Could not recommend them enough and will most certainly go back to this specific location should we need to. read more

I've been using Firestone for years here in San Marcos and have never had an issue...The guys always come through for me when I needed service on my truck....It's just nice to go into a place where they know you by your name. Thank you all for being badass workers!!! read more

I went here to get a 60k inspection and maintenance done on my car. I got an incredible value (it was much less than I was expecting it to be,) and it seems like the team here cares to go the extra mile. Mark is a really accommodating guy who made me feel very welcome. He also has a breadth of knowledge that makes me feel comfortable leaving the car in his hands. Even though he's the manager, when I came back to pick the car up, I saw him in the service center, working on cars himself! Eric also did a great job of explaining services and giving me more of a context into what to expect with the maintenance. All in all, a great experience, and I'll definitely be back. read more

We highly recommend this business! The care and professionalism they showed for our vehicle were outstanding. After receiving an estimate from another service center in Poway, that was not only overpriced, but also included false issues, fire Stone conducted a thorough inspection and confirmed those claims were inaccurate. Mark, the service manager is professional, personable, and trustworthy. We will definitely be returning and recommending this establishment to family and friends. read more

At the very bottom of their "menu" it says something like." If the work is not done right, it's free"...ask for details. Mark offered me a full refund but it was followed by a "we'll just never do business again" ....What? I tried to explain to him IN A CALM MANNER that I had done nothing wrong, that THEY ARE REFUNDING ME based on the fact that they put me n my family in jeopardy by not doing the work that was on the WORK ORDER THEY E M TO ME. Not having proper tire pressure, not having a working spare and a healthy battery is a risk I was not willing to take. I had to ask them 3 times if they checked the tire pressure. THEY NEVER DID. That was only 1 of 4 or 5 issues they failed to address. I told Mark that THE RIGHT THING TO DO is make good on the refund (they did) but MORE IMPORTANTLY KEEPING A LONG TERM RELATIONSHIP W A RETURNING LOCAL CUSTOMER. This is how " Sorry for not providing you w the service you paid for and deserve. Here is your refund in full. We hope you w give us another chance. Thank you" Mark was very busy and was multi tasking. I think he would make a good manager one day if he could gain a little humility. To get that you have to admit you are wrong, or you made a mistake... We all do..NOT THE END OF THE WORLD. You would be amazed at how freeing that can be. Of course you don't want to give the store away either . read more

I cannot recommend this location's Firestone enough. On a work trip from LA to San Diego my car started making an awful noise that landed me in Firestone's driveway where my car promptly shut off. The technician, Chica, swiftly consulted with me and reached out to his manager to begin the assessment process. It was close to closing time and he and the service specialist Jason worked hard to see if they could get the needed part to get me back on the road. They knew I had a work event the next day as well as needed to be back on the road to LA. They were transparent with my car's issue and were clear about the steps they would take to fix it. They had a great sense of humor and a lightness that made my experience more manageable. In two hours time they had my car back up and running. Top notch service and I highly recommend. read more

A few days ago I dropped my car off for an oil change near my work. They said it would done by 5:00. I got there at about 5:10 and they said they hadn't even started on it yet. I told them I had to leave, pick 2 kids up from 2 different locations and couldn't wait. The guy behind the counter told me he was sorry and they were understaffed that day and offered to let me use his own personal vehicle to go pick up my kids then come back. I explained to him why that wouldn't work, and took my vehicle and left, still making another appointment to have the oil change done 2 days later. As planned I dropped my vehicle off at 8AM then walked to work. When I picked it up that evening something unexpected happened. I was presented with an invoice for a premium oil change, a filter change, and a top off of all my fluids ranging over $200. But my bill was zero. I was confused, then was told all services were on the house due to my inconvenience. I had budgeted for this service on my car and this extension of kindness and customer service made a big difference for me, so much that I instantly started to cry. I told the cashier, Manny I was a single mom with 2 kids and I really appreciated what they had done for me, especially not expecting it. The cashiers eyes watered along with mine - Empathy, the biggest, most natural emotion that we share amongst each other. I walked out to my car, Election Day, feeling once again completely amazed and restored deep within my bones on the true high; that of humanity, and got into my car and looked over and saw this. read more

Firestone Complete Auto Care - Auto Repair Near Me - San Marcos, California

Amazing service. I was stressed out with my car situation, and went to this location to find out the issue. Mark helped me out and was very patient and attentive. He was reassuring and understanding of my busy schedule and situation. He walked me through the steps of what he was going to do, named a fair price, and fixed my car. His direct communication cleared any confusion that normally comes with this type of experience. I felt valued and validated for as customer. read more

I have been to multiple Firestones but once I received services from this location I haven't gone anywhere else. I have taken 4 cars over the last 8 years and have more than satisfied. Manny the manager is very kind, communicative and professional. Even with a big name this location gives family owned vibes. I believe I have received only honest quotes and the best service with the quickest completion. I will continue to return and recommend this Firestone to everyone. read more

Avoid if you value your time. I called in for an alignment on my 4runner and was told they're super slow, come on down. I made it there 7 minutes after calling and had to wait 10 minutes for someone to help me. I was told roughly an hour and after an hour and a half my 4runner hadn't been moved. I ended up asking what's up and he said they're super busy. I asked for my keys and left- the phone call stating they were slow was a total lie. I would also recommend avoiding them for more complex repairs. read more

On September 9th of 2022 i purchased 4 Bridgestone Tires from Store #793861 from Manny Conde the Sales Manager and spent 2-full hours and a total of $1,074.84 on a Bridgestone Tire Package. The wait was long and it was one of the slowest experiences i've ever had. As I walked in the door Manny was on the phone for a solid 5-minutes with me standing in front of him and he did not acknowledge me or say "I'll be right with you". After close to 2-hours I left, and the deal was that i could come back when i needed my next oil change and Manny said it was FREE along with my 10,000 mile tire rotation and wheel balance. **Fast Forward to May 23, 2023- I scheduled my free oil change and tire rotation in the morning and now that i am in the shop they are not honoring my FREE oil change and after looking at the purchase invoice, I paid an extra $67.96 for Lifetime wheel balances. So basically the free oil change was not honored and the free tire rotation and balancing cost was $67.96- already paid and priced into the original package. What is really disappointing is the fact that they would not honor what they said (it was not added to the Final Invoice in writing) and they made me feel like it was my fault for not holding on to the managers (Manny's) business card. The Service Advisor made a few calls to Manny and Eric Waller, the other service manager and they would not honor the oil change. As a new customer I will more than likely never come back as well as never recommend any of my friends, neighbors, family and literally thousands of social media contacts to this place. As a matter of fact I am going to go out of my way to make sure that no one i know ever spends a dime at this place. So Again, For a $30 lie/mixup, I will get my pound of tire flesh from this small owner operated place located at 1223 West San Marcos Blvd., San Marcos, CA 92078 Phone- 760-471-1733 One Star at best. #tires #firestone #autocare #oilchange #review #badreview #discouttire #bridgestone #bridgestonetires #yelpreview #store793861 #sanmarcostires #flattire #tire #tiresales #cheaptires #chatgpt #1223wsanmarcosblvd I was quoted $147 for an oil change and it's probably 40% higher than Jiffy Lube down the street. **Update**- I pull out onto highway and realize they forgot to shut my hood. I was in the shop for 1-hour and 10 minutes and with 5 people working and 3-bays open it took them about an hour and 5 minutes to do a 30-minute tire rotation (average time) with zero customers waiting. What do these people do in the shop? They did not clean my truck or do anything extra. **If you want to wait a long time- Go there **If you want good quick service- don't go there **If you want high prices and slow service and fake promises- go there. Basically I would not go there if I was looking for a good deal on tires and wanted good customer service. signed-a disappointed former first time customer! read more

Firestone Complete Auto Care - Hood Open - Auto Repair Near Me - San Marcos, California

The whole crew and location is amazing. The service manager Eric, and manny are 10 out of 10. They will go out of their way to make you smile. The crew has gotten a lot better. Keeping In mind when is comes to employees they will loose great people and it does effect the shop, but it has bounced back and the people there now are fine tuned. read more

Firestone Complete Auto Care - Auto Repair Near Me - San Marcos, California

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Very helpful and thorough. Have used Firestone for years. Personnel very courteous. Don't like waiting room though...always smells like tires. read more

Eric was super helpful! He let me in right before closing when I had a flat tire and really just took care of me. Not to mention he was a good conversationalist and the price was fair. 5 stars! read more

Manny always goes out of his way to help customers. Ask for him! I was really stressed about replacing my tire because I had just bought one in April and that's a lot for me financially at the moment. He went out of his way to help me. I always come here for my oil changes and am very satisfied. They never try to up-sell me and I feel I'm getting quality service. read more

Gilbert and Sergio were so professional and kind. Outstanding customer service! The Firestone tires I purchased are the best as well. They've lasted so long. The oil change prices beat the competition and the team gets everything done in such a timely manner. I am a customer for life. read more

I went in on Saturday. My appointment was for noon. They took my car in almost right away. They told me it would take an hour. Which was right on. The value was amazing. I did purchase the life time alignment for $190.00. Instead of the 1 time which would have been $113.00. I will always go back to this service location. read more

I made an appointment for exhaust system that was rattling. They said it was a bracket they needed to replaced which they did and I paid for it and said I was all set. After leaving the noise was even louder than before, so I returned. They said the mechanic had noticed there was something inside the exhaust that he couldn't fix. They did not see anything when I picked it up, so can only assume they did more damage. This establishment is not to be trusted. I would highly recommend going somewhere else as I know I will never return. read more

Recently moved and was skeptical in finding a place for my car maintenance and was willing to drive 30 minutes back to Temecula. One of my tires went flat and got lucky my daughter found this place with good reviews! I felt very comfortable right when I walked in. The staff were very nice even if it was closing time.....my flat tire got fixed in 40 minutes! Kudos to all of you especially to Manny, the manager. A good leader makes a good team! I'm back today for oil change and full inspection. I highly recommend this place with "10" stars!!! read more

I went in right after getting in an accident and Eric was so helpful and comforting. I was still in tears and distraught, and he helped check over my car so I could still make it to school. So amazing!! read more

Called ahead to get an oil change and was told it would take an hour so I came in. After dropping off the vehicle, I was told it would be 90 minutes. Well 2.5 hours later...it is finally finished. read more

Booked appointment day before, the customer service was amazing, easy to talk to with how busy they were. When I brought car in for alignment and oil change, they said 90 mins and got me in and out in 30 mins! read more

Booked appointment for 10am for a mount and balance on four rims. Was greeted by a rude advisor named Eric that asked me who told me I could bring them rims only. Sat around another 10 mins before they actually looked up my appointment and understood it was through tire rack. Was told they were short and I would have to leave the rims for the day. This is a 20 minute job. I told them I would take my tires elsewhere. read more

I woke up to a flat tire and after having a look at it, saw a screw right in the middle of the threads. I purchased the tires at Discount Tire in Vista, and had purchased the certificates to cover the tires in case something like this happened. Unfortunately, Discount Tire is not open on Sundays. I was desperate because I had to go somewhere. Fortunately my brother was visiting, so he got on the internet and saw that Firestone was open and right up the street! He called and spoke with Anthony, who said they were booked but to bring the tire and he would fit us in. My brother drove me over and we dropped it off. Within 2 hours we got a call that it was done. After picking it up and putting the tire back on, I drove back to have them check the pressure in all and they did it immediately! Wow! Great customer service Anthony! Thank you soooo much! read more

Right after I took my car there for oil Change and tire replacement last week, the TPMS light turns on. We came back in few days and hope they could look at it. Guess what, they immediately stated that it is not their fault and I need to pay $45 to diagnose for issues. I was like WOW, A specialized tire shop don't care about their work quality, irresponsible for the services, and throw Firestone reputation under the bus. How would anyone ever come back here for trusty auto service? read more

Every time I go here, I'm treated great. I walked in today and Manny took care of me as usual. Gave me a great deal and got my car up and running. These guys do awesome work and go out of their way to make it happen. Much appreciated. read more

What a joke this location is. Made an appointment to get an oil change on my fleet vehicle (Commute with Enterprise) at 2 pm on Saturday. I sat in the lobby as I didn't have a way to get home. 3:45 rolls around and I've seen several customers come in after me and leave already. I ask an employee what's going on with my car and he tells me, "Yeah, it hasn't even gone on the lift yet." So I've been sitting there for nearly 2 hours and literally nothing has been done. And nobody even thought to let me know what's (not) going on. Finally, the manager comes and apologizes for the long wait, tells me he yelled at the staff, and offers a free oil change which I accepted. He told me sorry for the long wait, we'll pull your car around and you can go on with your day. Then I proceed to wait another 20 minutes for the car to show up. I ended up giving the free oil change voucher back because I would never take another vehicle there. Also, I'm no prude but maybe playing movies with TONS of F-bombs is not the best choice of entertainment in a lobby with children. I suggest putting on a sports channel. One last thing and I'll stop my rant: It would be SO SO nice if I could go somewhere and not have to listen to people talk politics. I really don't care if you hate Biden or hate Trump, I really don't. The manager and a customer just had to spend several minutes bellyaching about this and that and I'm just thinking well I guess people just can't STFU about their political opinions... Anyways, maybe they do good work here, I don't know. But their customer service is severely lacking and I will never go there again. read more

Came in to get my new brakes. Was hesitant because I don't know the first thing about brakes and didn't want to get taken advantage of but the crew here is super friendly Manny was really welcoming and had great conversation . Also my tech Chris was down to earth but more than that he's honest. Came in and they got the job done. Valentine is running a dope crew! read more

I would like to thank Sergio, Eric and the team at Firestone, San Marcos for taking my Toyota in on short notice for a tire rotation and alignment. In preparing for a trip to the East Coast, their professionalism and courteous manor, was appreciated. They kept me informed during the service process and gave reassuring answers to my questions in regard to safety concerns for a long-distance drive. All the best, Deborah read more