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Grand Century Cruises

1.8 (6 reviews)
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1 year ago

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1 year ago

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1 year ago

I Like Grand Century Cruises cause it can go to Japan China and Italy and France and it Can go to ChongQing China

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3 years ago

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3 years ago

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4 years ago

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TravelStore Pasadena - The Commons where TravelStore Pasadena just relocated on Lake Avenue.

TravelStore Pasadena

4.7(64 reviews)
2.4 mi

If I could change the rating it would be a 10 Star rating!…read moreWe contacted Susannah Tomlin regarding taking a cruise on Viking from Rome for 7 days. After the cruise, We wanted to rent a car and drive through Italy, see Pompeii, drive to Barcelona, Milan, Florence and Tuscany and Valencia Spain. In addition we asked her to book a gondola ride in Venice and we wanted cooking classes in various Italian locales and in Spain. We learned how to make Paella in Valencia at a country retreat outside of Valencia. The hotel accommodations were outstanding, each place we visited had breakfasts included in our hotel stays. In Madrid there was a change in our travel dates that the hotel did receive. We contacted Susannah by message on the mobile application Viator. She took care of the change in hotels immediately and sent us confirmation on the hotel reservation. She found a gorgeous villa in Tuscany where we had outstanding sunsets from our second story spacious living room, bedroom with a huge bathroom suite!! We went on a truffle hunt, learned how to make stuffed raviolis and we were treated like royalty at every hotel we stayed. Susannah did an Exceptional job coordinating our trip, from airfare from Los Angeles to Rome, to Milan to Barcelona. The pickup of our rental car at both locations was seamless! Driving to each of the hotels in Europe and trying to find parking for our car was not necessary. She picked hotels that had parking garages that the porters took the car and parked it until we left. We highly recommend Susannah Tomlin, she is taking care of our next trip in May 2025! She is an outstanding travel agent!!

TL;DR - Anita Kayekjian is the WORST travel agent you will ever encounter. This was, without…read moreexaggeration, the most appalling experience we have ever had with any service provider. Anita's unprofessional behavior, explosive temper, and outright disrespect throughout the process were absolutely unacceptable. AVOID ANITA AT ALL COSTS. Working with Anita was an ongoing source of stress and dread for our entire group. From the beginning, Anita made repeated errors and failed to provide critical details to us. When we would reach out with any questions or clarifications, she was immediately frustrated and would answer with an attitude. Unfortunately, we let these early red flags slide and continued working with her. But as soon as our initial deposit was paid, the very low level of service that she was providing completely disappeared. She became increasingly impatient, defensive, disrespectful, and hostile. Our questions were treated as annoyances. Requests for very basic and necessary information were met with a condescending attitude. Communication was all over the place--sometimes we were bombarded with irritated back-to-back texts and voicemails, other times she would vanish for weeks, only to respond with frustration on our first follow up. The most disturbing aspect was Anita's explosive temper. As we neared the end of the process, she became less concerned about hiding her agitation and disrespect. Our final list of questions triggered a series of rage-filled phone calls from Anita. She called us several times yelling inappropriately at the top of her lungs, saying belittling and disrespectful comments, and using an extremely angry and hostile tone that was completely uncalled for. After that, we reached out to the company to switch agents. Unfortunately, they said we couldn't switch agents after booking; but one of the agents offered to act as a liaison so we would not have to deal with Anita directly. We also provided feedback about our experience to the company directly; however, since Anita is apparently an affiliate/contractor (not technically an employee), they said they could not hold her accountable for her actions. This wasn't a simple personality clash or a style mismatch. Anita completely failed to show a basic level of decency and respect, emotional regulation, and professionalism. No one should ever be treated the way we were treated. I'm sharing this review so others don't have to go through what we did. We will not be recommending Anita or this travel agency to anyone.

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TravelStore Pasadena - The courtyard at the new TravelStore Pasadena location on Lake Avenue.

The courtyard at the new TravelStore Pasadena location on Lake Avenue.

TravelStore Pasadena - The courtyard at the new TravelStore Pasadena location on Lake Avenue.

The courtyard at the new TravelStore Pasadena location on Lake Avenue.

TravelStore Pasadena

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Alicia's Travel

Alicia's Travel

5.0(2 reviews)
2.8 mi

I have used two other agencies to help me travel, and I gotta say- once I found Alicia and Monica,…read moreI am never using anyone else again. They are both amazing at helping you plan your trips. I traveled to Argentina in 2013 and in 2014. Both trips were particularly dificult due to all the connecting flights all over the country. I visited 4 provinces. Monica and Alicia's customer service is amazing. They tried their hardest and worked a few hours to get me the flights exactly as I wanted them. In 2014 I was traveling with a baby and it was a last minute trip. Not only were they able to get me great last minute seats with a basinett, they added my brother who joined me on the trip last minute. They told me that I could call them anytime if I had questions, even offering me their personal cell phone numbers. Alicia was also able to get into contact with people in Argentina who could help me with an issue I had. She was not receiving any money from me in the sale of a ticket, but she still went out of her way to get me the connection I desperately needed. She and Monica are truly awesome people. I very highly recommend them and their services, you will not be dissapointed.

Alicia and Monica are awesome. Every time I fly I use their service. The reason? They re always…read moreaware of special offers to pass savings to me, and they do it all to make me happy. (Hard!!!!) I love them. Seriously. I remember feb.22 2014. You know what did Alicia do? She sold me 2 tickets to Argentina in an excellent price in excellent seats the very same day. I was flying @ 5 pm and she sold me these tickets @11 am. Outstanding, full of patience, they are the best.

Grand Century Cruises - travelagents - Updated May 2026

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