Two words: Christina Heng - our travel agent was gracious and accommodating. Unfortunately I never had the chance to meet her as she was on maternity-leave at the time (Sept. 2011).
So we had to deal with another agent - Ms. Heng had already booked our flight. This particular agent was very rude and condescending. My grandmother had set-up a payment plan to pay for our tickets and waited for me to arrive from Dallas. So I can pay the remainder - she's retired living on a fixed income.
I arrived and called to speak to Christina Heng. All three times we were hung up on. So I called Christina's cell and spoke to her personally she informed us she was on maternity leave. But to go to the Five Oceans Tours office on N. Broadway in the heart of China Town and pay & pick-up our tickets. Call her when we get there so she can personally speak to the hang up the phone idiot. We got there, called Christina, Christina called idiot - paid, picked up and left.
I would've given this place 5 stars if it weren't for the hang up idiot and the horrible seats we were given. I would use this place again if I don't have to deal with the hang up idiot. Just ask for Christina Heng she's pleasant and speaks multiple languages. read more