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Vivid Sky Travel

4.6 (9 reviews)
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Destinations & Adventures International - Moscow, Russia

Destinations & Adventures International

4.2(5 reviews)
4.2 kmBeverly Crest

Suzie Q's Fun Facts:…read more This is a branch office of a larger travel agency chain (apparently) based out-of-state. If you're not careful, they will pawn you off on another branch, even if you ask for someone specific at this office...... =~=~=~=~=~=~=~=~=~=~=~=~ .... .which is exactly what happened to me when I called this office, asking for Jim Berkeley (who has high reviews on Yelp). I have a big birthday coming up, and am in the early stages of planning a trip to Mexico with my girlfriends to celebrate. But knowing little about Mexico, and feeling not at all like putting work into planning this trip myself, I decided to splurge on a travel agent to do the work for me. I stumbled upon Destinations & Adventures randomly on Yelp. Since it was highly rated, I decided to give them a shot. But when I called to ask for Jim Berkeley, I was told he was out of the country leading a trip. Instead of Jim, I got a call back only from a random woman in Nashville, TN (Arlene Santos, with the high-falutin' title "Director of Client Services"). This, despite having specified that I'd be willing to wait for Jim to call back once he'd returned. Arlene and I chatted. I explained what I was looking for, and she offered to assist with a distinct lack of enthusiasm. (I think she may have even said something like, "that's a bit of a difficult one.") Now, I know what you're thinking: Why bother with a travel agent who isn't enthused about helping me? I guess I like to give people the benefit of the doubt, sometimes to my detriment. But then, the first red flag: Arlene later e-mailed me that she'd have me an initial quote and some package ideas by a certain date. But that date came and went, and no quote. When I followed up with her several days later, Arlene promised a quote "by the end of the day" - but then, she only sent the names of two hotels, without any pricing or explanation (with pricing to follow later). When I finally got pricing 1.5 weeks after Arlene and I had first spoken, the pricing didn't include anything but just hotel rates (which I could have looked up myself on Expedia). No explanation of how or why she chose those two options, and she said activities weren't included. Also, I'd specifically asked her for daily pricing, since not everyone in my party would be staying for the full trip duration.... but her pricing was weekly, not daily. Amusingly, Arlene's e-mail had added tersely: "Kindly advise which one you are interested in," as if there were absolutely no room for discussion on the matter. It was these two random hotels or nothing. It was clearly time to cut bait. I responded that I thought there was a disconnect, and added: "As it took you 9 days to provide pricing for two hotels, I'm wondering whether you may be too busy to assist me? If so, I'd rather not waste your time, and instead I'll move on to another travel agent. Please let me know." Arlene's frosty response: "Sorry for not being much help. I believe it will be best for you to work with someone else." This "Director of Client Services" should be locked away in an office and never be permitted to assist clients again. Just saying. Buyer beware!

My husband and I have been traveling with Jim Berkeley and DAI Travel since 2004…read more We've been on several cruises and land tours. We've eaten in a Monastary in Russia and a goat cheese farm in France. We've been kayaking in Croatia and snorkeling in Tahiti. I can't say enough about the staff at DAI. Any last minute changes are always handled without any problem. Our last cruise was supposed to end in Athens, Greece the day of a strike so Jim Berkeley got us off the ship a day early and flew us to Istanbul for 4 days. Our hotel and tours and meals all arranged at the last minute and all wonderful. We will be traveling with DAI for years to come and would recommend you do too.

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Travel Transparency Sherman Oaks

Travel Transparency Sherman Oaks

2.9(111 reviews)
3.9 kmSherman Oaks

I just had a really great call from Miguel S. who was calling to offer me some incentives to renew…read moremy membership. I had been thinking that I would renew, but the past couple weeks have been busy and I had to ask Miguel to call me back a couple times when I couldn't speak with him at that moment. Today was the day, and Miguel called back at the time I had requested. The incentives are great, but I'm waiting to hear on a new client. He offered to take my planned 1 year renewal for now, and call me back after the date I expect to sign the new deal if the incentives for the multi-year (a really good deal!) were still available. During our call I asked him a lot of questions about how to get the most out of my membership. Miguel was super helpful and knowledgeable about website and walked me through all of the answers. He was graciously accommodating if I asked another question that came to mind during that process as well. Like anything, Travel Transparency is a tool for specific travel discounts and solutions and when they align with your personal travel plans, it's really super! I like to take road trips so booking a night here and a couple nights there fit me well, and I can get great hotel prices using Travel Transparency. It's also great for friends, because I bought the membership that allows up to six specific family members, or friends, to book through the site as well, with their own profile.

It's a scam! All their positive reviews are their own…read moreemployees and people they Paid to leave a positive feedback to combat all negative reviews They're getting . There's a lady there who supposed to be the manager and when I showed up with my wife, she kept saying that this isn't your wife. She's too old for you. Allies entire job is to try to fight all these negative feedbacks they have . After they scammed me, I'm still getting constant calls from the their call center that barely speaks English with an incredible heavy accent, repeating the same words reading off of a script trying to ask me to come back. I've asked several times not to be contacted and they start getting an attitude And using profanity in their broken English. "Hello siiirrr, by the way sir, by the way, in regards to a gift for you sir, by the way are you married sir? In regards to this call sir, btw, sir, .... Paid $1350 for tickets and hotel that the airline and hotel don't honor! Non of their offers or gifts are valid! Don't waste your time! I don't know how they're still not shut down !

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Vivid Sky Travel - travelservices - Updated May 2026

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