Understaffed, high prices. Always trying to upsell maintenance plans and memberships. Many…read moreemployees look like high school dropouts with piercings, weird hair cuts, colors and styles, all tatted up. Not professional looking but who am to judge?

Very helpful staff. Knowledgeable and honest. I bought a tv from them and they did everything they…read morecould to help. The price was fair and service was speedy. This particular branch is far better than most Best Buy's I have gone into.

This service was the best experience I've ever had with a repair person. Alex knew exactly how to…read morefix our oven and what part it needed and had it fixed in less than 2 weeks. Then discovered why our Icemaker was freezing up and fixed that too. At a discount. A great service company to deal with. Ask for Alex.

THE place in Cedar Rapids to get your major appliances. Locally owned, brothers Craig & Steve took…read moreover a successful business from their parents and made it even more so. Most people would be surprised to learn that this little downtown shop is Whirlpool's top dealer in the state. Their prices are as good or better than any of the chains and you get to deal directly with the owners. Home Appliance sells Whirlpool, Maytag, Kitchenaid, Bosch and few other brands. They service and stock parts (in-house) for everything they sell. Here's the cool part: if you're even a little bit handy, when the time comes to have your appliance repaired Craig or Steve will diagnose your problem, tell you exactly how to fix it yourself and sell you all the parts to do it. They are the Click and Clack of the appliance industry right here in river city! I've saved hundreds over the years in repair costs. The last time I had a repair question at Sears, they gave me a 900-number to call for service support at a the rate of $4/minute. Never again, I pledged! That was over 12 years ago. I've taken my business here ever since and have never been disappointed.

I am a satisfied customer. As one who does things themselves (I do my own installation). I think…read morethe machines are satisfactory and for a reasonable price. I do my shopping investigation before hand. I don't get the cheapest nor, the most expensive. The dryer I got a whiles back (last year) worked about great, and of course how things work out, my washer crapped out...on sunday.. Going there today to get a new washer. If they got the right price, I be coming home with a washer from there. ps.. I got a Refrig from them like 3yrs or was it 5 yrs back still running... I got a bigger frig then what we had... did all the measurements and got one to fit and it was a very very tight fit... but all is good. When all is done and said, these appliances (from anywhere) only have a certain life span. Trying to get good help nowadays for a thankless job. The store owner is a business man and is fair. His margin for problems aren't like a big store I'm sure any complaints about his help you read here were followed up on. Sometimes workers have bad days and/or lie to bosses and sometimes customers can be unreasonable. Be fair to the owner and he will be fair to you....That is what I have found anyways....

We bought a GE profile built in microwave and discovered that it did not have the mute feature…read more This was a feature I loved with my prior microwave. The manager said that we would have to pay a 30% restocking fee to return it because it was a custom order! They had it in their warehouse already and we didn't even know it was considered a custom order. Very disappointed. We were also told that the other GE microwaves that would fit in our space also no longer had the mute feature.

Had a great experience with this place. Josh and Kacey did a great job showing us what they had…read morethat would meet our expectations. Very knowledgeable. We bought a whole kitchens worth of appliances and they were willing to deal a bit to get us what we wanted within our budget. Our sales experience was 5 stars - no question. We also had them deliver and install our stuff. They did a great job on keeping our house unscathed (no scratches, marks) when doing the install. They did forget to bring the kickplate for our dish washer. We made a call and made a trip to pick one up from them (no charge). If the kick plate was there at install time, 5 stars all around but giving 4 over all for this small mistake (what can I say, I'm picky). We will be buying our appliances from these guys going forward. Edit: Not sure why it says I'm in San Francisco, probably due to google account. I'm in Cedar Rapids IA.

Sad when greed takes over. they have gone off the mainstream. cheap off brands, at retail costs…read more home depot has better pricing now. greedy greedy. wouldn't recommend anything they sell now. keep on driving by. not worth it. And they dont support anything you purchase anyhow.

Price wise, I believe them to be competitive, however, don't have much to compare to. I will say,…read moreevery time I've needed em to come out, they were here same day or night. A few times, I was told they couldn't promise getting here same day, but somehow, they Always manage to. Their techs are knowledgeable, courteous, professional, very pleasant to deal with. They've been my saving grace, especially one time, it was a (-45 below). Thank you Ilten's!

We finally found out where all the great techs work. We recently needed a new furnace and decided…read moreto go with ILTENS and we don't regret it they were very professional and respectful. I've had a lot of work done in the past and this is the first time the city inspector stopped on his way out to tell us what a great job Brian did on the install. When he left everything was cleaned up and it looked like they had never been here except for the new furnace that works great. They get a five star plus rating from us. JK from Cedar Rapids

Is there anything more adult than buying a refrigerator?…read more I mean. The measuring, review reading, feature finding, finish deciding, price checking and delivery scheduling. Not to mention emptying the old to then fill the new. Appliance shopping is exhausting! While I wanted to shop more local than Home Depot. My kitchen had other thoughts. It had to be single door, had to be a certain size... and the only feature that was a MUST was a water dispenser. (Which with a single door fridge is hard to find.) Alas, Home Depot had it. The stainless steel fridge of my dreams... errr... or rather my kitchen's dreams. Popped online. Snagged it in my cart. Scheduled the first possible day they could deliver. (A week later.) Added that they would be taking my old hunk of junk fridge away with them. (An additional $25.) Added that they would be needing to get the water hooked up to the fridge.-- cause nobody's got time for that. (An additional $25.) Popped in my credit card info. Painless. Then the day before the delivery, I got a text telling me a window of when it would be delivered. (2-6pm. Which, let me point out that is about eight hours less of a timeframe then what my local cable company gives me when my internet is acting up.) I got email updates as they approached. I got a call when they were one stop away. Two fellas in masks came during the 2-6pm window. They had to take my front door off to get the fridge in, but man-- they were speedy! They gave me tips on cleaning it. Told me how to get the water and ice going. Put my front door back on. Took my old fridge away. BOOM. In and out in about 20 minutes. This was a painless adulting excursion, thanks Home Depot!

Please don't try buying windows here!! I have tried and the company they hire will come to measure…read morewindows (Waste you time) and then #1 will NEVER contact you back and #2 will NEVER return a phone call!!! Also, all Home Depot can do is continue to refer you to this worthless third party company!!!!

Highly recommend. We had an excellent experience purchasing a Green Mountain Grill from The Grill…read moreWorks. We stopped in after a friend suggested them when our grill finally died. We knew we wanted a smoker-grill combo, and a lady walked us through two options, explaining the pros and cons so we could choose what met fit our needs. They put together the grill, completed the initial burn, included starter pellets for no extra cost, and offered 10% off accessories on the day of the purchase. Everyone we spoke with was friendly, knowledgeable, and never pushy. They even offer free classes that we plan on checking out.

Everyone was super nice and helpful. Tons of spice mixes, pellets, and tools. Definitely will be…read moreback to see whatever else we "need" for our grill!

I used Yelp to find Ace Appliance Repair to install a new dishwasher. From Kim on the phone…read morescheduling to John performing the installation it was an easy process. The cost was reasonable and the workmanship was great! I am really in Iowa City!

The technician was on time and the repair was completed quickly. Excellent service that I would…read morehighly recommend. The price was fair.

Went on at 11:45 Friday and heard 2 people talking and stood around looking for 5 minutes. Walked…read moreback and saw two women in an office, they saw us. Stood around another 3 minutes, then left. No communication from the women. No be with you in a minute, no verbal acknowledgment.

We are very pleased with the cabinets that we purchased from Fashion Par Kitchens. We greatly…read moreappreciated Sarah's helpfulness with the design and monitoring the installation process. They are highly recommended! Gary S

If you haven't slept on a Lebeda mattress you don't know what you're missing. Handcrafted to…read moreperfection, their mattresses deliver incredible comfort. Over the years I've purchased 3 mattresses from Lebeda. I relocated to California and have decided to purchase yet another mattress which I will ship to California. There's simply nothing on the market that even remotely compares to Lebeda quality and workmanship.

Great local company. The delivery was a breeze! Darnell and Theo were friendly and helpful. They…read morewent above and beyond what delivery people do. They removed things that might be in the way. Carefully placed the bed without dings on the wall. I'm impressed. This is my second Lebeda bed. I was pleased with my last one too. I won't shop anywhere else. Amazing experience!!!