My son and I have been in Gran Maya Mexican Grill a few times since it has opened. The food and the prices are good however the customer service is HORRIBLE!!! I called in an order to pick up this evening, and I ordered a "Fajita Quesadilla" and the little girl that answered the phone informs me that my total is $20.99. I informed her that my total sounded high for what I had ordered so I asked her did she have my order correct for a "Fajita Quesadilla"? The girl answers me with a very nasty attitude and rudely states, "Ma'am I have already repeated your order to you and told you what you ordered!!!!" I was trying to tell her that the order was wrong, and I did not order "Fajitas", I ordered a "Fajita Quesadilla" (for the 3rd time) and the girl tells me that they do not have a "Fajita Quesadilla". I informed her that their menu online stated that they did have this item. The little girl gets rude with me again so her and I exchange words on the phone as she continues to argue with me and then she hangs up on me. I go up to the restaurant because at this time I only want to speak with the manager and don't even want the food anymore. When I get to the restaurant, I approach the register area and request to speak to the manager and immediately the little girl starts grinning and speaking in Spanish (which I understood everything that she was saying) to a server that was standing at the register area, and no one goes to get the manager as they continue to have their conversation. Their conversation was about me and our conversation on the phone as she was also being smart/nasty. Mind you this is the same little girl that took my order the first time I went into the restaurant which took a long time to get and come to find out my food had been brought out earlier and was just sitting at the register for who knows how long. The second time I went into the restaurant the exact same girl was frustrated at the register and one of the waitresses asked her if she needed help and she was rude with her co-worker and refused the help. Part of the issue is that the girl does not understand English very well and unless there is someone standing there to translate the conversation in Spanish, she does not understand.
Good food and prices are not worth the poor service you will receive at the location in Hampton. I did finally speak with the manager and informed him of his employee's rude and belligerent behavior. This might be acceptable for them, but I work hard for my money and do not expect to be spoken to like this as I go out to relax and enjoy the environment that I go in therefore I can take my money elsewhere, but it will NOT be here!!!!!! read more