I waited for nearly 2 hours for the front desk to verify my insurance as they claimed they couldn't…read morefind my coverage even though I've been there before. My insurance hasn't changed, I even called the insurance company to verify in front of the receptionist on speaker and was in fact verified. After nearly 2 hours of waiting a doctor came down to tell me to reschedule. I can't express the level of frustration I experienced here - the complete lack of effort and mindless service was inadmissible. They need to get better help and service representatives who actually try to help their patients and not roll their eyes and tell a patient it's not their job to verify my insurance. Don't be fooled by their decor and facade, it's a show and it does not make up for their incompetent service team. Hire better staff who can take responsibility and help. Repurpose that receptionist to another position that doesn't have to be front facing, she clearly does not like her job.

My appointment was confusing and disappointing and no actual treatment was delivered…read more A very kind, good guy named Augustus tried to help me maneuver through the overly complicated layers of information I was given today and did his best to help me get care, but in the end -- I'm still left feeling like Tend won't clean my teeth until they can charge more for it? Or something? I was recommended to a periodontal specialist. I wasn't aware that I'd need to do that in order to get any further regular cleanings. If I knew it was NEEDED before I could get a regular cleaning I might have been better about prioritizing my time and medical costs. I was supposed to have a cleaning and check-up in December to stay on schedule. I ended up in the hospital and couldn't go but the system thought I went and getting a new appointment through email, then phone wasn't that simple. 5 Months later I went in hoping for a cleaning and check up. I was told I needed a deeper more expensive cleaning. I sat there while they tried to find out if my insurance would cover it. I was there for an hour while they checked my insurance. I tried to understand why I couldn't get cleaned today regularly and deal with the other treatments later they couldn't say anything except it was "for my health benefit or protection" or something. The dentist also basically said "this is what happens if you don't come in regularly" and I was like..... "I've been trying...." Anyway -- that's a tale as long as a root canal and as sore as a toothache and really who cares. I'm mostly disappointed because I have such a hard time at the dentist with pain and when I first started at Tend I thought it was the best, most caring place ever .... but now they are saying I can't get cleaned unless I do all these other things which is just so odd so I guess we're breaking up. anyway. go but if anything happens that slightly alters your ability to be any kind of regular patient.... be warned it won't be easy to correct.

Every time I come to an appointment here for my kids braces. It's scheduled for one time and we are…read moreusually waiting for over 30 min after the scheduled time to be seen. The place is very modern and has what seems like high tech equipment but it lacks in other places. Which makes me regret coming here at all. Somewhere closer to my neighborhood would've been much more convenient. They over book with basically with no regards to other peoples time. Very unprofessional. I do not recommend this place.

Unfortunately this office wasted my time completely. The person who I spoke with on the phone told…read moreme took my insurance information down and told me that they would not be able to confirm whether my insurance was covered until I came in for an initial consultation. I asked multiple times if there was any way to confirm my insurance coverage before coming in, and they said that was not possible. When I arrived for my consultation, the person working the front desk was able to tell me that they did not take my insurance just from me providing the name of my insurance (which I had provided over the phone). I asked why they could not have told me this over the phone to spare me coming in for no reason, and the front desk person said "I don't know why the person who took your call didn't tell you that." I will say that everyone who I interacted with in person was nice and courteous, but I was frustrated that the person who took my call mislead me and wasted my time.

I saw Dr. Milito for a total restoration, which involved the removal of old implants, the placement…read moreof new implants, bone grafting, and MORE. Throughout my treatment, Dr. Milito and her entire team could not have been more caring, understanding and supportive. When I had an emergency, she came into the office on her day off to make me presentable again. She advocated for me when I felt that I was stuck on the back burner by the rest of my dental team. I'm thrilled with the final results, and I love my new smile. I now call Dr. Milito my "Dental Doula." If you are looking for a dentist who truly cares, has a sense of humor and will take as long as necessary to explain the work, Dr. Milito is the one. I recommend her highly!

Never a long wait, everyone is friendly, and the service is generally solid ... but they do the…read morething that a lot of dental offices do, which is nudge you toward treatments you're not sure you need. They're not super aggressive about it, but they're also not super open about the pricing, insurance coverage, or necessity. Most recently, the dentist told me that there was a note in my file that I'd asked about a retainer and/or night guard, which absolutely not true. (I did not know they did retainers for adults.) I've also had issues with my insurance covering their X-rays, given the frequency they suggest. I think they're good! But I'd go in with some skepticism.

I remember when Dr. Ifill first opened her practice years ago in a small office on Eastern Parkway…read morein Brooklyn; I was a young public school teacher looking for affordable care, and aside from going away to graduate school, I've been nowhere else for my dental care needs, and now my family also goes to Garden Dental. When I returned she of course remembered me, and her practice has grown into a beautiful space, with advanced tools and methods. Dr. Ifill's expertise and care for both her patients and the community are indicative of the consummate professional and representative of her patients that's she's always been; she wants us all to be healthy and happy, and that's what her care is about. Her work is more than dentistry: Dr. Ifill is a philanthropist, an instructor and mentor for new physicians entering the field, and a model of excellence as a Black woman business owner. What's she's accomplished couldn't have been easy, yet after all these years, she's still keeping tireless hours in her office, with patients and on the job. She's just as personable and friendly as she's always been, patient with any questions and concerns. I appreciate the time taken at Garden Dental to educate me in how to best care for my teeth; they make recommendations of procedures and products that I accept or don't as I or anybody can so choose, and the goodie bags with extra floss, toothbrush and paste are great too. From the chats during consults, the lovely front desk staff who also know your name, and make me feel at home with every visit, Garden Dental makes something that could be a chore more akin to visiting with a neighbor for coffee.

First and foremost, ROBYN the hygienist is AMAZING. I hadn't been to dentist in a long while…read morebecause of phobia. I was nervous and scared. Robyn was kind, funny and patient with me. I had to have gum scaling which was scary but Robyn got me through it. I cannot say enough about her authentic, light positive demeanor. Dr. Ifil took the time to explain my care plan. She's gentle and thorough with your care. She explained everything in my plan and assured me that she wouldn't hurt me. If you are dental phobic and have avoided the dentist, this is the place for you. The entire staff is pleasant, professional and supportive.

I am SO thankful for Dr. Hoang after an absolutely HORRIBLE experience at Prospect Heights Dental…read more(which you can read all about at their Yelp page). After a practice that didn't take covid seriously, did an unnecessary and COSTLY dental procedure that I am still healing from weeks later, hurting my lip, and being just a complete disorganized disaster, I'm really lucky that my second shot at dentistry was so much better. I prefaced in my last review that I made the mistake of not going to the dentist for a long time - granted, I didn't have insurance for 6 months and then the moment I got insurance, covid happened and I got scared. But still, it's reasonable I had a ton of build up/tartar/gum disease and definitely a wake up call for me. At the last dentist, I was told immediately I needed a root and scaling/deep clean without them even doing the measurement thing on my gums, just x-rays. They did the root and scale on my right side but not my left (only one is done at a time), which has left me weeks later with angry miserable gums, gaps in my teeth I didn't prior have, and cost me $500 out of pocket. When I got to Dr. Hoang, she actually took her time examining my x-rays, my gums, and my mouth to find that 1) the deep clean didn't even deep clean, as I still had a bunch of tartar making my gums even more unhappy and 2) my gums weren't as bad as I had thought, and I didn't even need to do a root and scaling/deep clean on the left side. If I had gone to Dr. Hoang in the first place, I wouldn't be still miserable, with ugly and uncomfortable gaps in my teeth that I literally struggle to talk and eat with, and wouldn't be out $500 as all she did was a regular cleaning for me on the left. My biggest disappointment is I didn't go to her first. On top of that she's super sweet, lets you ask questions, doesn't make you feel bad about your obvious mistakes, and makes sure you fully feel comfortable before she does anything. Thank you so much for restoring my faith in dentistry. The practice is also great!!! Sallie from reception was very pleasant over the phone and email, and I'm not sure if it was her or a different receptionist at the front today, but she was great too. Everyone is wearing masks and taking Covid very seriously. They sent out a covid form the night before and took my temperature when I arrived. And...... last thing, they were playing Death Cab for Cutie when I walked in. As a born and raised Seattleite, this made me so happy :)

I have a long history (about 40 years' worth) with this dental practice, first with Larry and…read moreSkippy and now with Kevin - uhh, I mean Dr. Hansen - and his associates, and I can't imagine anyone else getting their hands in my mouth. Everyone, from Drs. Hansen and Hoang, to Alice and the front desk staff, to the hygienists, are always so nice and friendly and professional. Next week they start scraping my gums and I'm actually looking forward to it! (okay, that last part's a total lie. But you get the picture.)

I have been receiving orthodontic treatment for my open bite for about 3 years at this office. Dr…read more Fooladi is truely a gem. The special attention and care she gives to each and every patient is outstanding. Her warmth and caring personality makes you feel like a friend of the family. She is excellent at what she does and topped with her ability to connect with each patient makes this office very special. Hazel at the front desk is such a sweet and helpful person that is always there to assit with questions and keep you ontop of your appointments. Im very glad I choose this office to embark on my orthodontic jorney. I would highly recommend this office to anyone seeking a top notch orthodontist with a warm and friendly atmosphere.

We couldn't be happier with Dr. Fooladi. She's wonderful to deal with, runs a very pleasant office,…read moreand my child even looks forward to going, which is pretty great. She's fantastic.

I love coming here the service and quality should be rewarded more then 5 stars. I've been coming…read morehere for two years and every visit is a great experience. The staff are great host, very polite, and friendly, all of the doctors are caring and professional my favorite one is Ella she is a god sent, besides her being a great professional dentist she treats you like family. She'll talk you through the process and make sure you're okay and she is AMAZING with the tools it was so easy. I mean VERY LITTLE TO NO PAIN. I had 2 root canals done a couple of fillings with the cleaning and crowns the whole process was painless! For 2 years! This is the best dentist office for all of your dentistry needs. I am so happy I found this dentist office I recommend everyone in the city to take the trip to Brooklyn and experience it for yourself! I guarantee you will love it!

Best dental office I've been to in NYC & I've been to many. The dental hygienists always do a great…read morejob of doing a thorough job of cleaning & recommending how I could take better care of my teeth at home, 5 stars all around. Anetta & Sofia are the best.

After being told by my general dentist that I needed Invisalign. It came out of nowhere - I was…read morejust there a few months ago and never had this been mentioned to me before so I wanted to get a second opinion. I called Fresh Orthodontics and got an appointment two days later. The office is really nicely designed ("Fresh" is an apt name"), I was given x-rays and seen by Mark and Dr. Khanna right away who gave me an exam, a very thorough and honest explanation of what's going on in my mouth, and didn't pressure me or make me feel bad. On top of that, the Invisalign would be over $1000 cheaper here than at my dentist. I will be visiting again in 6-12 months to see how my teeth have progressed and if I should get the Invisalign, but it was incredibly helpful not to feel like they were going to try to sell me the Invisalign no matter what and that it would be okay if I didn't get it right away. All the staff including Dr. Khanna and Mark were extremely friendly, patient, helpful, and generally kind people. Highly recommend!

I have been going to fresh orthodontics for the last two years with both my children. We had yet…read moreto start the braces process, but came for regular consultations. Unfortunately, this place is absolutely impossible to deal with. I have been asking at every visit for a price breakdown of what braces would cost . I was told they would send me something via email in the next day two . However, 2 years later, I still never received a cost breakdown. I was told that my daughter needed to have oral surgery. The oral surgeon needed a referral from the orthodontist. This took no less than 10 phone calls and then finally two in person visits over the course of three weeks to get a simple referral sent to the surgeon for what they had asked me to do. It is so hard to get people on the phone. I'm glad to say I went to another location down the street and we got more done in our 30 minute appointment then I got done at fresh in two years. The orthodontist himself seems very nice but the administration and staff and fresh are incompetent.