BAD SERVICE AND SURPRISE CHARGES. I will never be using Tend in the future - they have business practices that border on fraud. I provided my insurance in advance and was assured that my out-of-pocket fee would be $72. After my appointment, when I checked out, I was told that only $72 was due and no further amounts would be due. Nearly 3 months later, I received a bill for another $14, even though my insurance provided Tend the expected reimbursement. It's such a small amount it's not worth fighting, but it's highly unethical, and they lost me a customer. The service also wasn't great - I arrived on time and I still had a long wait for the hygienists and the actual dentist. The visit took about an hour, which is far longer than my previous dentist. read more

I've had three appointments here now. Each time I have waited at least 30 minutes past my scheduled time to be seen. The dentists are good but they are clearly overbooking patients. read more

I can only assume that the Tend Business model is failing because everything about the place has become shabby. The dentists only work part-time and the rooms are often messy. There is no follow-up on treatment plans. The staff is bored and indifferent, and customer service is a misery. Their billing is completely opaque. I paid in full at my last visit, but received an email demanding over $900 with no explanation. I called customer service and no reply for a week. Called again and got disconnected after 20 minutes on hold. I am on hold again as I am writing this (up to 20 minutes again!). I also just discovered that when you get an estimate, they give the false impression that the your insurance company will pay whatever they ask. Save yourself some misery. Stay away from Tend Dental. read more

I have now tried four different Tend locations, and I have yet to have a negative experience. The Park Slope location is clean, bright, and spacious. I was seen on time and had positive interactions with the receptionist, hygienist, and dentist. I was not upsold or overcharged. They asked if I wanted a fluoride treatment and quoted me the price with my insurance before I agreed. read more

From the front desk staff to the hygienist and dentist- Everyone was amazing ! Very kind. read more

Flawed booking system you show up and they say they don't have your appointment confirmed and turn you away even with a confirmed appointment. I was there to fix some fillings they completely botched so when you do eventually get an appointment, you can expect poor quality dental work and dentists/staff with terrible manners. read more

This was hands down the best dental experience I've ever had. From the warm greeting at the front desk to the beautiful facility and top-notch services, everything was exceptional. I especially want to give a shoutout to Sonny Rong, my hygienist, and the dentist who assisted me that day. They were incredibly understanding and nonjudgmental. The X-rays and results process was seamless, and I loved that the dental imaging was displayed right on the TV screens above. Watching TV on the ceiling was a fun touch, and the options matched exactly what I'd selected on the app. Plus, the use of lidocaine jelly on my gums was genius--it made this the most thorough and painless cleaning I've ever had. My teeth have never looked better, and that's all thanks to Sonny Rong's attention to detail. My dentist also laid out a clear, nonjudgmental plan for my dental care that left me genuinely excited to take my oral health seriously. She made it simple and actionable. I'm also thrilled about starting Invisalign soon! read more

Really really impeccable experience here. I first went to the Cobble Hill location back in October, but when I went to check in for my second cleaning, realised that this Park Slope location opened up a month after. I was happy to see the same style/set up as the other location, and the same sense of calm and positivity. The aesthetics and final touches all make the experience memorable -- decor, sunglasses for the bright lights, and also noise-cancelling headphones to watch Netflix while those scary torture devices are used to give you those clean pearly whites. I said this in my Tend: Cobble Hill review, but I hate how much I love this place. Give it a shot if you're terrified of painful dentist experiences. read more

the worst experience. Made an early appointment to fit my work schedule. Had an appointment at 8:30 waiting for 45 minutes to learned that the dentist would not take me until 9:30. nobody said anything. When I asked, the assistant said we have earlier appointments and dismissed the fact that the service was going to be provided an hour after the appointment should have started. I left without the service i needed done, and feeling like they did not care to make the situation better. I would not recommend this place to anyone. Clearly they care more for the business and fancy look than the customers. I will never go back there. read more

Tend is a fraud. Went for a cleaning last year and I paid 116 dollars and I asked was that it before I went to the back. They responded yes your insurance covered the rest we ran your insurance before the appointment. 3 months later they are sending me a bill for 316 dollars. How can a cleaning cost over 600 dollars.? Ripoff don't go read more

Feels so corporate - the opposite of your neighborhood dentist. The front desk staff is nice and everyone is good enough at their jobs but it's just such a cold, transactional experience. It's so obviously backed by private equity. In and out and gimme your money. I finally stopped going because I mixed up days and missed an "appointment" to pick up my night guard and they charged me $250...not joking. Go somewhere else. There are so many good dental options in and around PP/PH. Update: a manager reached out to me and did her best to make things right. I did really appreciate that. Although, I'm not sure it's enough to earn back my business, it's something. read more

I am so glad with my experience at Tend! I have been putting off going to the dentist for some time but these folks are top notch. My visit was intended to be a consultation for Invisalign and Breezy Braces, and Dr. Guzman explained both of the options and helped me decide what would be best for me. Dr. Guzman is undoubtedly one of the kindest and most welcoming dentists I've ever visited in my life. Also, Molly and Enrique were also fantastic. All around I feel so at ease with my decision to find a dentist again. It's easy to put off but Tend makes it even easier to pursue and make it something to genuinely care about. read more

Since switching jobs two years ago, I've had a hard time finding a dentist I like. This was such a positive experience! Thank you to the team at Tend Park Slope! read more

Great experience here at the Park slope location i was able to get an appointment the same day which is AWESOME I had a broken tooth with major nerve damage I was able to get the tooth extracted. VERY PLEASANT STAFF from the front desk staff to the specialist NEW APPLIANCES was able to relax during the wait and watch Netflix SUPER CLEAN ENVIRONMENT everything was New and clean I also loved the little kit they gave for home care I would definitely recommend & will be returning read more

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I am a Tend patient, and scheduled an emergency dental appointment with Tend because I was in severe pain. The appointment Tend gave me was for 7:50 AM at 1/15 at the Park Slope location at 215 Flatbush Avenue. Before leaving my house, I checked the app and my phone to make sure Tend had not made any changes to my appointment. When I arrived for my appointment at 215 Flatbush Avenue, the location was completely locked and closed. Despite scheduling the appointment, there were no staff there. Another patient in severe pain also showed up about a minute later. It was in the twenties and very windy and we stood there in the cold waiting for staff that never arrived. I tried calling Tend as well and no one picked up. I left a voice mail. Tend charges no-show patients $100 for an exam, and $250 to no-show patients if they miss a dental treatment appointment. But Tend is willing to no-show their patients without so much as a text or call to cancel the appointment, with zero regard to the pain they are in or their time. This is absolutely disgraceful customer service. read more

Tend Dental Park Slope - General Dentistry Near Me - Brooklyn, New York

Been frustrated with this place for a while after inconsistent experiences and communications. Today was the last straw when I came in for my cleaning (that I confirmed multiple times due to the constant texts and emails they send you), only to be told 5 minutes after my appointment was supposed to start that I would have to reschedule my exam and they could only do the cleaning. Nice facilities and nice enough staff but they just suck at running things. 50% of the time I go something like this happens. Officially done with Tend. read more

I've had three appointments at Tend and I have to finally admit that I'm disappointed. Their facilities are all very nice and they have beautiful branding, but ultimately a dental practice needs more than a fancy selfie sink. My main issue was that on multiple occasions I was quoted a price for a service, only to find out at the next appointment that the price was actually going to be higher. In the case of getting braces, $1000 higher. I was initially seduced by their millennial branding and the promise of a better, reinvented way of what ordinarily is a drab and miserable experience. But the promise ultimately turned out to be hollow. read more

Amazing team at the front and always smiling Damore' (spelling forgive me) and Sunny are aces! Dr. Guzman is absolutely #1 so very fun. Professional, and has the most genuine personality and gentle hands. Protect this Dr. at all costs! Thank you for making this a pleasure able experience. read more

I never write bad reviews, but this review is more of a word of caution for people. I have never had any dental issues in my life. I go for regular cleanings every six months and have really healthy teeth. I just moved to Brooklyn, and I wanted to try tend because I thought it was intriguing. I came here for a regular cleaning, which included doing X-rays. After reading the X-rays, the dentist wanted to do all kinds of procedures that would've cost thousands of dollars (on top of having insurance) they wouldn't give me a cleaning until I had the other procedures booked and done. I felt like this was a red flag, so I went for a second opinion somewhere else. I'm really happy I did that because the dentist I saw, said none of the procedures tend suggested were necessary... and having read further into it could've been really bad for my teeth. read more

I won't dread going to the dentist anymore! Easy experience from booking to interactions with friendly and professional staff. Appreciate the amenities and full transparency about treatment plan and pricing. read more

Tend is a convenient and stress free dentist office. They take a lot of insurance options and you can manage appointments online or over the phone. I went to the one in Park Slope and it was clean with nice front desk staff. The waiting area is a little small but you can easily stand or wait outside. On your first visit they give you a toothbrush with their signature toothpaste. They also offer space to test them both out with sinks behind the waiting area. I have had both a cleaning and sealant from them and both were great. For the cleaning they use a water pick which I'm not always the biggest fan of but it's supposed to be easier on your enamel than the metal tools. The sealant procedure took all of 15/20 min and was one of the best I've had. I've already set up some whitening treatments with them as well. If you're covered by them and looking for a dentist, Tend is a great option. read more

They're just not a real dentist office that cares about the individual patients. I've had great experiences with all my providers there but the machine doesn't allow for situations outside the norm. I was told I need 2 root canals redone and 'don't wait'. They gave me a referral to an endodontist who doesn't accept my insurance. I found one who does but they need a referral from my dentist. I called and waited on hold for HOURS to get this letter and when I finally got an email it just contained the name of the endodontist who doesn't take my insurance! No proper referral. I replied to that email with what I need and 3 days later- no response. If you can, go do a dentist that's not a pretty, mint green factory who doesn't care about the people they see. read more

If you're looking for reliable service, go elsewhere. Tend has cancelled on me 3 times. This time, 7 minutes before my appointment when I was already on my way. The front desk person told me "she wasn't in the mood" when I expressed frustration. Not to mention that they were shady and over-charged me by $1,000 when I had a night guard made. I had to call and ask for a refund. Overall, poor experience. There are other more reliable dental offices you can support. read more

I've had multiple successful cleanings, checkups, x-rays, fillings and a night guard done here. The whole team here is friendly, competent, professional, and honest. It's literally the exact opposite experience I've had getting orthodontics done at the nightmare Wall St location. Highly recommend this specific location and team for a drama-free, stress-free experience for a healthy smile! read more

I wish I would have read these reviews before I went to Tend on a friends recommendation... TLDR; They will perform every x-ray/test/scan possible and recommend you get every single procedure done. Cleaning was rough too. Long story -- I moved in 2021, and I was farther away from my usual dentist -- later in 2021 I got dental insurance, so I decided I should go back to the dentist for the first time since COVID. A friend recommended Tend, but I will never be going back. They were VERY thorough in their scans... I had multiple types of x-rays and photos taken of my teeth from every angle imaginable....only to find out a few days later that my insurance doesn't cover regular x-rays AND panoramic ones in the same calendar year...so I may be out $275(!) The cleaning was a little rough/hurt more than it usually does, but I just chalked it up to the fact I hadn't gone in a while. They did give you sunglasses to wear, which I thought was a nice touch since the water from the cleaning can splash on your face/glasses and the lights can be kind of bright. Then the dentist comes in and proceeds to look at my teeth/all the images, and tells me I have 3 cavities (one of them replacing an old filling, like someone else mentioned in their review), I need to have 2 wisdom teeth removed, and then before she leaves she asks me if I've ever had braces...I felt like she was trying to push their braces on me because at no point did I ever mention I was interested in getting braces/was unhappy with my teeth...when I repeatedly told her I had them 20+ years ago, she decided to add a ($600) retainer to my treatment plan....why I'm sill not sure. I felt very uncomfortable when I left, and didn't make any followup appointments. I immediately called my old dentist. He looked at my teeth/the treatment plan that I got from Tend, and said it was ridiculous. He said yes I had ONE cavity, but I definitely did not need a retainer or oral surgery. In Tend's treatment plan they had over $2000 worth of procedures scheduled for me. I also realized that after the fact I didn't like how you couldn't see which doctors were at Tend/choose one, and that they were just going to assign me an oral surgeon that worked at Tend. UPDATED --- I thought it was important to add... Tend charged my insurance $950. On the Tend website it says "first dental exam $350"...I'm not sure where that comes from. On the insurance claim they charged $225 for a cleaning and $200 for "comprehensive." Not sure if $350 is the rate if you don't have insurance..but I would get clarity on that before you book your apt!! read more

I love Tend! Their staff is great and friendly. I have been a patient for 4 years and this location is my favorite.

Dental Care - it was a wonderful experience, excellent care, took me as an emergency care patient, scheduled me same day. The Dentist was excellent and caring and fixed me up right away. I had broken a tooth and it fell out. I could not spend the weekend with a wide gap of missing tooth, could not eat or brush my teeth. I highly recommend Tend. read more

Finally, a good dentist! I've visited nearly 4 different offices the past few years and am always upsold on something I don't need like an expensive mouth guard, Botox (?!) or orthodontic work even though I've already had braces. My visit at Tend was efficient and informative. Jason, my hygienist, was friendly and gentle. The office was clean and modern. The ceiling TVs are a nice touch. I am looking forward to coming back. read more

This place is not like any other dentistry I've been to. Walked in as soon as I got there. The front desk, dentists and the dental assistants are all great. I felt comfortable and the whole experience felt customized if that makes sense lol read more

Tend Dental Park Slope - General Dentistry Near Me - Brooklyn, New York

I went into the appointment a bit skeptical but left really impressed by how kind and knowledgeable the hygienist and dentist were. They walked me through every step before it was done and answered every question I had along the way. Once you've entered your "dental suite" and you're waiting for the cleaning to begin, the vibe is very young and feels like everyone is having a good time. So if you're a dentist traditionalist that might be an adjustment, but I enjoyed it... I think. Also, I got to watch Great British Bake Off while having my teeth cleaned so that was pretty great. My only note, and it's such a small one, is that they give you a set of Beats headphones so you can listen to what you're watching which is really nice but because they're so heavy and I was constantly readjusting them. Luckily, I had no complications (cavities or the like) but I received a consultation on my wisdom teeth and felt very confident in my dental team. Already booked my next cleaning in six months! read more

Ridiculous operation. Second time my boyfriend has had wisdom teeth pulled and had issues with the subsequent pain medication. They "send it" to a pharmacy that has no record of it in the system, or they send it to a pharmacy that doesn't even carry said medication. You're left in pain scrambling; calling Tend back, keep getting put on hold; getting told you'll be called back; trying to liaise having it sent to another pharmacy that you research yourself. Two hours later you might have the pain meds after having endured excruciating pain and phone tag with Tend and various pharmacies. read more

Tend has a very clean presentation, but beyond that it is incredibly disorganized, and the the service is some of the worst you will ever get from a Dentist Office. You cannot call this office, you can only call a hotline with typical hold times around 30 minutes if you have an issue. They will not give you the office phone number even upon request! I first visited Tend in early 2022 where I was told that I would need to get a crown replaced and do a course of periodontal treatment. Over the course of the next two years, I rarely have had the same Dentist and have had to explain what I am there for on multiple occasions. They just had no idea what the nature of my appointment was! I have worked with 5- let me say that again- 5 different dentists without my knowing. I went to get my crown finally delivered after over a year with multiple surgeries, and it the lab sent the wrong tooth! It is horrible to go to the Dentist and not know who you will be seeing Cost transparency is also awful. Treatments have cost several thousand more than estimated, and the timeline went from 6 months to nearly a year. read more

They have a really nice setup as far as dentistry goes. I didn't think I would give a shit about watching Netflix while in the dentist chair, but I actually enjoyed it. You get to chose what you want to watch when you make the appointment. I had an emergency and they worked me in today to alleviate my pain, which was great. Then they informed me of future work I'll need to resolve my specific issue and were up front about the associated costs since I don't have insurance. Their app is pretty cool as well, they summarize what they did each visit. They also let you download the pictures they took of my teeth, so I could send it to my dental hygienist friends. It will be a nice reference down the line as I never could remember when my last visit to the dentist was? Now I can just check the app and book an appointment from there, no need to talk to anyone. read more

I have really enjoyed my visit to tend especially when I get the dental hygienist Samantha, who is awesome! At times there are organizational or communication issues with the administrative staff & Tend's technology system, but they are all very friendly, and are happy to answer your questions, just be prepared with your insurance information. read more

Cancelled my appointment on the day of with about 2 hours notice. Then, after being told my insurance is accepted, mysteriously charge me over $200 for the routine check up. Avoid!!! read more

I've been a patient for 3 years. Switched to park slope location and things really started getting bad. They forgot to take my x-rays, I had continual issues with them figuring out my insurance, then had them be dishonest about not doing root canals. They aren't upfront about other services being out of network. So they'll have one provider be in network and then you'll need a filling or root canal - but that person (despite working AT tend) isn't in network w your insurance. They were always trying to charge for additional services. Would cancel appointments without telling me. Charge an obscene amount of money if you cancel (I never did). I finally quit them totally today because I had a true emergency dental issue with tons of pain in my tooth. They left me on hold for 35 minutes, were dishonest about being able to provide a root canal and even when I was in extreme pain, tried to sell me additional appointments I didn't need. Crazy bad experience. Ok if you just need them to do a cleaning, maybe. read more

I went in for a routine cleaning and Invisalign consult, and after having my original appointment rescheduled twice by Tend, I didn't get either at the appointment. I waited about 30 minutes in the waiting room (I was early, so not a huge deal to me), had X-rays taken once I was in the exam room, and then was told that there wasn't time for a cleaning and that I'd have to reschedule. When I asked about my Invisalign consult, they also asked me to reschedule. I was confused, as my appointment confirmation said it would last 90 minutes and that it was for a cleaning and consult, but I was in and out of the exam room in less than 30 minutes. Unfortunately, there were no openings that worked for me in the next two months, so I would have to wait another two months just to get a cleaning (my original appointment was in October, it's now December, and my next appointment would be in February). That being said, the staff was kind, I just wish I would've been told that I was going in for X-rays only and not anything else that I had scheduled. Unfortunately, I don't think I'll be going back. read more

High class clean dental office. Totally worth it. Very updated technology and friendly welcoming staff

If you're looking for reliable service / customer service I would not recommend Tend. They cancelled and changed my appointment multiple times last minute because of the dentist's schedule and then charged me for an appointment they cancelled. I have heard this is pretty typical with Tend, unfortunately. read more

upswell and overcharge. those are the two words that come to one regarding the Park Slope Office. The desk staff has repeatedly overcharged because they're "miscalculating". then trying to get in contact with them takes forever. because someone is always out-of-office. I'm literally done. The smoke and mirrors of pretty office space doesn't compensate. I'm just done read more