They had everything in stock, delivered as promise, good prices and onowledgeable sales peopleread more

They treat their employees like shit. They pay them decent. But it's a lot of "English is a second…read morelanguage" employees. And all of management scream and curse at them. They are extremely prejudice. Do not support them.

STOP. Don't go any further. Call New Castle and ask to speak with Jay. I was referred to him and…read morenever looked back. He not only knows every good, bad, and ugly contractor in the area, he knows their strengths, weaknesses and children's names. He is friendly, patient and understanding and will help you with what you need. If one of his references doesn't work out, he takes that feedback and has another he can point you to. Great guy, great company. I've also had the pleasure of speaking with other folks at New Castle and they all are eager to help unbiased.

I want to thank our Sales Rep @ New Castle White Plains…read moreWanda Soto. Wanda has been outstanding from start to finish. She is always professional, knowledgeable and genuinely committed to helping us to find the right products and solution's. Every interaction with Wanda feels welcoming and always stress free - she is very thorough and knows exactly what I am ordering (even if I do not put it in the proper wording) she ALWAYS knows. Efficient and a women of her word! Thank you Wanda - you make it so very easy for me on my end!

In researching residential water heaters, i came across WinSupply . I stopped in, not realizing…read morethat it's mainly a supplier for contractors. The manager/partner could not have been nicer! Johnny K. spent a lot of time - easily an hour - answering questions and explaining the mechanics of various types of water heaters, pros and cons, and any other question that popped into my head. What a wealth of information! He was very patient and chatted as if he had nothing on his schedule more important than talking with a random homeowner who wandered into his store. I really appreciate his time, expertise and candor. When I make the water heater decision, i will recommend that my contractor use WinSupply (Elmsford) if he doesn't already.

From the owner: Winsupply of Elmsford a wide range of high-quality equipment and parts. We source the industry's…read moretop products at competitive prices so you can get what you need when you need it, to get the job done right.

Remember when the guy behind the counter knew their business? Well these guys know their business,…read morenot only that but help you and they'll get you what you need if they don't have it, which they usually do. Oh wait...they even call you when it comes in!!! Family ran, generations in the field, helpful and courteous. You can tell a lot about a business when the professionals clients are there waiting their turn and they are in good spirits and have nothing to say but praise about "the Brothers".

Went there for a part to repair a bathroom faucet. The person I dealt with was very helpful!read more

High quality product/lumber with high quality customer service…read more The folks are eager and capable to help you with your needs. You get in and get out quickly, with your needs met. Home Depot is nearby, and while they might be a bit cheaper (might, I haven't comparison shopped), the difference in the quality of service that Dykes offers vs Home Depot is obvious.

My wife and I just went to Dykes (12pm 8/8) and the salesman at the desk in the showroom never…read moregreeted us, asked if we needed assistance - never even stood up. Just watched us as we walked around. We're in the market for a new front & side door, with storms for both, as well as a nee mailbox which I saw they sell. He was not interested in our business, only looking to start his weekend. Dykes is doing so well, they pay their employees to sit at desks & you go to them, they don't come to you. Take your business elsewhere friends!

Really good hardware stores, are more than a nice-to-have, they're a necessity. Located on Main…read moreSt, parking can be difficult at times but that's the biggest drawback. Goldberg's has just about every hardware necessity you could need; paint, tools, keys, wood glue, they got it all. Service is great as everyone working here is family and this actually cares about what they're doing. I didn't have any big questions when I was there, but I heard them helping others and they clearly know what they're talking about. Prices are reasonable. I'll take this any day over sorting through a gigantic warehouse of shit with people who don't want to be there. Local hardware stores are a godsend, and this is no exception.

The staff is knowledgeable and helpful. Prices are higher than those of big chains, which is…read moreexpected. The issue is with the owner, Gregg Goldberg. On multiple visits, he stepped in and interrupted conversations I was having with staff, often in a dismissive and unhelpful way. It disrupted the interaction and made the experience unnecessarily uncomfortable. For example, I was asking about a hex key for my fridge handle. A staff member was explaining that the connection was worn out, and I was clarifying whether I could still get a key that fits the socket. At that point, Mr. Goldberg stepped in and said, "we're not doing repairs," which wasn't what I was asking. Similar interruptions have happened 2-3 times, so it doesn't feel like a one-off.

Listen. There are those of us who know and those of us who don't, or are learning. This is hands…read moredown the best lumber yard in proximity to NYC. Prices are fair, it's old school, they have a phenomenal option of exotics, and the guys in the yard are helpful and don't have a stick up their ass. If you've never been to a lumber yard/mill and are expecting a Home Depot-esque experience: this isn't it. That being said, call ahead and talk to them. Tell them what you're trying to do and what you're looking for. They'll help you out. Give your business to these fine people and not the big box stores. You'll be thankful you did.

I've been a customer for multiple years as a homeowner and hobbyist. Spending considerable money on…read morehardwoods for an individual that's not a business. After my experience today I will never go back. I will instead happily drive an extra hour in the opposite direction and pay a higher price to shop at Parkerville because the experience is night and day. I had specifically taken the day off work to visit because ML Condon is only open Mon-Fri. This AM I called to ensure what I needed was available. When I arrived, they in fact did not have it in stock. Allegedly (and what seems like a convenient excuse) someone just came in and purchased the last of it. The manner this news was conveyed was that it was my problem not theirs. Sure, it can happen. Respectfully I asked for them to deliver it to me once it arrived and they said only for a hefty charge. I questioned that given the circumstances and a manager came flying in like a bat out of hell. It was not the fact that they would charge me that was the problem, it was HOW he conveyed the message that sealed why I will never go back. Consider trying some empathy and working with customers to find solutions.

I've dealt with both the New Rochelle and Yonkers location. From stone dust, gravel, Belgium stone…read moreand stucco (only at their Yonkers store), we've done a good amount of business with Masonry depot. Aside from our in-store pickups, we have also had big pallet deliveries with no issues. Good product, good customer service and fair pricing.

Shopping for pavers for our backyard was a bit overwhelming but the guys at this place were so…read morehelpful they put us at ease. We dealt with Joe who was knowledgable and spent enough time with us explaining the process from beginning to end.