We came to Graffiti Raw with a reservation for 11 people. We were fine being split into smaller groups to sit inside, but Davis, the manager, suggested seating us outside on the patio.
The wait to be seated was longer than expected, but we understood--the restaurant was busy.
What we absolutely did not expect was a roach crawling across our table. Not just one -- the table next to us had three roaches crawling on theirs. We immediately got up in shock and voiced our concerns. I've sat on other patios at nearby restaurants and have never encountered this level of filth.
When we brought this to Davis's attention, his response was, "We do pest control, and this could happen anywhere--even across the street." That's when I told him, No--it hasn't happened across the street. I've dined there many times. His attempt to normalize this was frustrating and dismissive.
We moved inside to finish our meal. When we brought this up to Davis, he initially offered to comp the bill--but when he came back, he acted like the conversation never happened. We weren't asking for the whole bill to be waived--just some gesture acknowledging how serious this was. Instead, we were told the cards were already run and that "there's nothing he could do." Really? You're a manager and don't know how to refund and recharge a customer?
Davis then handed us his business card and said he'd "take care of us next time." That means nothing without accountability, so I had him write on the card what it was for--otherwise, how would anyone even remember us?
This was not a minor issue. This was an absolute health and hygiene failure. If you decide to eat here, do not sit on the patio--and don't expect much if something goes wrong. The wait staff were kind and did their jobs well, but the way this situation was handled by management was deeply disappointing.
I will not be returning. Graffiti Raw needs to take this seriously--and Davis, in particular, needs to reflect on what it means to manage a customer experience in a setting where health risks are involved. read more