This place is absolutely wonderful! Lacey and the team were so kind and helpful-we felt so comfortable and cared for. We highly recommend Gracie's Bridal! read more

Gracie's Bridal - Devon said YES to the dress! - Bridal Near Me - Springfield, Missouri

It was made clear that I was purchasing the dress for my young daughter, but they pulled her away to talk about budget and purchase details without me. I had to find them and join. When she found a dress, they then had her sign legal forms for purchasing without her reading it or explaining it. It was like, "oh just sign this sweetie". Now they called and said that they cannot do the things we discussed to alter the dress. We would not have purchased the dress if they had not promised those things could be altered. We now have a non-refundable dress that won't have what was promised and a veil my daughter didn't even know we had purchased! read more

I bought my wedding dress and veil here! Stacey was so amazing and helpful. She took her time and made sure I was comfortable and sure of my choice. 10/10 read more

I have been in multiple times since my first visit in August and each time has been a wonderful experience! I have probably been helped by every girl that works there (haha!) and everyone has always been pleasant and helpful. I found my wedding dress at a very affordable price (less than $1,000!) and it wasn't even one that I had pictured, but the girl that was helping me suggested it and I fell in love! My only "complaint" is that you can't take photos of yourself in a dress before you buy it, but I completely understand why. Oh, I am also able to keep my dress at the store until I am ready for alterations, which is great for me to keep it a secret from my fiancé! And, my dress came in weeks before it was supposed to! read more

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Where can I even begin! I am a plus size women I've been plus size since I was 12 years old. However in the journey of creating two babies I went up a couple dress sizes. This left me feeling insecure about the way that my body had changed. I went to another location that is well-known in Springfield and left in tears. It was as if I had walked back through the high school doors of school. Moving on a friend of mine told me about gracies Bridal. In my strong opinion this should be the only place any Bride should go in our 417 area! Upon walking into their location for the first time I immediately was at ease. Location was so clean and beautiful. What a bride would expect to have on her special day of dress shopping with her dear ones. Not only that but being a plus size woman I had multiple options they were all breathtaking. In my size ready to try on these beautiful gowns... The staff was more than attentive and supportive. I did not feel pressured I felt embraced and heard. They listened to my insecurities and helped me find styles that would work. The areas in which you try on dresses are large with a beautiful mirror so that you can see the dress before sharing it with others. They helped me into the dress that brought tears to my eyes... For once I was beautiful. No But or ifs just beautiful. I was a Bride!!! I recommend this location there is no other locations that will give you the bridal experience. Do not bother to go to other locations that will move you in and out like cattle. Walk-ins are welcome but make an appointment they'll be happy to pull gowns and have them there waiting for you. Truly a experience that every Bride to be should have!!! Saybra Deputy read more

Gracie's Bridal - My dress before alterations - Bridal Near Me - Springfield, Missouri

I simply cannot say enough good things about Gracies Bridal. After a disastrous trip to a chain bridal store, I was convinced there would be no pampering or beauty for a plus size bride like myself. Then I discovered Gracie's (and Kamryn). From the second I walked in the door for my appointment, Gracie's made me feel as beautiful as any bride - allowing me to try on dress after dress, be picky, and eventually leading me to the Morilee by Madeline Gardner gown of my dreams. I was nervous about picking a dress like this - again, as a bigger bride, but Gracie's put my heart at ease over and over. They even altered the add-on sleeves to make my dreams come true. Bell sleeves with buttons, a deep and sheer v-neck, and pearls galore - this dress was everything I could have ever imagined (all within my budget). I'm so glad I didn't settle for less from a box store. I highly recommend Gracie's Bridal to any size, personality, or budget - they will make you feel like royalty, as you should on your wedding day. Photos by Jessica Yahn Photography. read more

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My mother, sister, and I had such a great experience at Gracies! I live in Las Vegas and planned on buying my dress at one of the many bridal shops there. I wanted my family( who live in Springfield) to be a part of the dress shopping experience with me, so I booked an appt with Gracies not even expecting to find anything. I had an idea of what I liked, but Lauren and Andrea were really able to focus my vision and find me MY dress! Its absolutely beautiful, and I can't wait to wear it for my fall outdoor wedding in Vegas! Thank you Gracie's!! read more

Gracie's Bridal - Bridal Near Me - Springfield, Missouri

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Gracie's is a wonderful place to shop. Great service for purchasing a dress. They worked with my daughter and her schedule and got our dress in early. We are very pleased with the service and styles offered. Reasonably priced for bridal. Great selection. Very good quality of dresses. read more

I'm writing this review solely based on how I was treated on their Facebook. They don't post dress prices on their Facebook (probably because they're overpriced) and so I asked what the dress price was for a dress, they private messaged me the answer. So when someone else asked what the price was, I posted what the price was. They messaged me that they were not posting prices for a reason & were deleting my comment and then blocked me. I will never spend a dime on a company run by such rude people. They lost a potential customer today. If you want to go to a quality bridal salon, go to Norman's. Best service, best quality, and good prices. read more

ZERO stars to Gracie's Bridal. From the beginning I felt like the consultants at the store did not care for me or what I wanted. I was lucky to find my dress during my first visit. But during that visit, the consultants kept passing me around, acting like I was a walk-in (when I in fact had an appointment), and I was told that I was not allowed to take photos in the dresses unless I had committed to purchasing it. While we were at that appointment, other brides came in and were able to take photos, videos, facetime friends/family, etc. I let those issues go. I found a dress I loved, got a good deal on it, and went on my way. I live and work in St. Louis, so coming to Springfield is a 3 hour drive one way. When setting up my first alterations appointment, I let them know about my schedule constraints. They said that they can make Fridays work for me, set up an alterations appointment for me today, and all was well. I went in today for my appointment and a couple of things went wrong. First, I called the store 5 times to confirm my appointment time, because I did not receive any confirmation text messages or phone calls. They sent my call to voicemail after the first or second ring each time. Second, the seamstress completely forgot about the appointment (understandable, it's not her typical schedule) and showed up 15 minutes late. And finally, at the end of the appointment I was telling them my availability between now and the end of July, and they told me that the seamstress can only do Tuesday/Thursday appointments. Today is a Friday and they made it work (and there was another alterations appointment after mine so I am not the only one that needed a special appointment time). I was under the impression that when they scheduled the first appointment that they would stick to their word and continue to allow me to come on a Friday for the next fitting. I was sorely mistaken. They turned me away and I am now stuck with finding a new alterations place with less than 2 months until my wedding. I will never recommend this business to anyone. Steer clear of them and take your business elsewhere. :-) If I could give 0 stars I would. read more

I just recently was in Gracie's looking for dresses for my best friend! Let me just say the owner has put customer service as her top priority! After a very unpleasant experience with another shop who cancelled my besties appointment the day before, Amie was able to call Gracie's and was able to still get in the day we were supposed to go shopping (which was less than 24hours later)! The consultant who helped us was so nice and the owner made a point to come over and check on Amie and what dress she picked out! Even gave her a little discount because of the experience we had with the other shop! Never have been in Gracie's before but would highly recommend it! read more

I would highly recommend this shop. This was the fourth stop on my wedding dress journey and was my last! I am a size 18-24 in wedding dress size and at Gracie's, they had plenty of dresses to choose from. My group called less than an hour in advance to see if they could squeeze in our party of six and they did, no problem. The way the shop is set up is wonderful too. At most shops, you change away from your party and have to walk the length of the store to get to your people, but at Gracie's, your group is right there with you and you change behind a curtain just a few feet away from them which I loved! The staff was great to work with and the owner also worked with me on a price. I walked away with my dream dress for $500!!! read more

Absolutely terrible customer service.. They said no pictures were allowed to be taken, even if I found my dress. They said it was because the designer did not want pictures taken. I find this is interesting because every other store with designer dresses allowed pictures. Next, when I was about to leave and thought I found the perfect dress, I asked them to write down the name/code for the dress. They said no! They did not allow that because they "keep it on file for them". They would not allow me to get the information on the dress so I could look it up later. Small selection, and rude staff. I did not purchase that dress because of how we were treated. read more

The staff was not friendly, the lady was rushing us and wouldn't let the bride try anything on that wasn't the exact size she was. The other shops we went to would pinch it together with clips or zip them up as much as they would go, this lady wouldn't entertain any dress that wasn't the exact size of the bride. Their selection was minimal, and they did not allow pictures to be taken of what the bride tried on. I do NOT recommend this bridal shop. read more

The staff at Gracie's was amazing. Everyone was super nice and very helpful. I shopped for my wedding dress over a year before my actual wedding, and I don't regret it for a second. The girls at Gracie's walked me through everything and got a real feel for what I wanted in a dress. I got so many complinents at and after the wedding that my dress "captured my personality". read more

Gracie's Bridal - Bridal Near Me - Springfield, Missouri

I was just in there looking for a formal dress. The 3 ladies did not want to move or help me at all. Then a lady came in that was there for a fitting and they all jumped up to help. Never asked about my choices. We walked out and no one was at the front and my husband hollered out thank you...No response. DON'T shop here!!! read more

I had fun picking out my dress, the lady that assisted us was very helpful and professional. After thinking about it overnight, we went back the next day to confirm the dress I wanted. The lady who took my sizes wasn't very friendly, and sized me way up. I thought I was just being paranoid because as girls we like small numbers, but even my friends who were with me said she was making large drapes with the measuring tape on my waist and hips, so I was a little concerned about that. She didn't offer to let us take a picture with a "I found the dress sign," which I was looking forward to. My mother's gift to me was paying for my dress, which I had informed the lady, and told her we would be calling in to pay for the dress because my mother wasn't able to come back with me the following day, and she said that was fine. When we called back to pay for it, they had thrown away all of my information and sizing. I don't live close to Springfield, so we had to make another trip just to be remeasured and refind the dress I had already picked out (which they got different sizes the second time they measured me.) In the end we were able to fix every thing and get my dress, very stressful for a bride was already busy enough. read more

I cannot say enough nice things about Gracie's. After having such a great experience back in March, with helping my friend Hilary find her wedding gown, I knew I wanted to bring my friends Lindsay & Sarah here to find their dream dresses for their upcoming wedding in November 2020. First of all, I am a HUGE personality, and I can be a little bit all over the place, because I worked in bridal for a LONG time, and I miss it so much. The consultants were really sweet, not pushy, and they let us call the shots, and took their time with both of our brides. It must also be said, that I have been to another shop in Springfield and was not treated with respect as an LGBT person. The consultants at Gracie's not only were kind, but did not make our brides feel anything but welcome and loved, and just like anybody else. Business Inclusiveness is SO IMPORTANT! I CANNOT STRESS THIS ENOUGH! Thank you to the staff at Gracie's for helping Lindsay and Sarah BOTH find their perfect dress in AN HOUR, and being so receptive to our rowdy bunch. I will definitely refer you to everyone we know!!! read more

I am so very upset that this business made promises of making the necessary alterations to make the sale of the wedding dress my daughter wanted, then made ridiculous excuses to not make the needed changes. Do not go here!!! You will end up finding someone else to make the alterations to get your dress to fit right or like my baby, walking down the aisle with duct tape, double sided tape, safety pins popping all day just to keep your dress on. We only went here because they were recommended by the savoy. I will let the savoy know Gracies bridal should be removed from their recommended list & why. We went to David's bridal for all the bridesmaid dresses and that's where I wanted to get the wedding dress. Stay away from Gracies bridal!!! read more

HORRIBLE EXPERIENCE PROM SHOPPING - went today--- small store. They had very small selection compared to what they show online .. Very rude workers (they don't greet you and frankly make offensive comments ) very inadequate management of the dressing rooms. Waited over an hour to try on dresses and never got to. Finally realized they had empty rooms they were forgetting as they were too busy keeping girls from taking pictures of the dresses if they hadn't purchased them yet. One shocked mother inquired why and they said they didn't want them taking pictures and then going and buying the dress online. WASTE OF TIME read more

Rude rude rude....I will not recommend this place to anyone. This is supposed to be an amazing experience so good customer service is everything, which is something they lack! read more

Horrible customer service. So rude and unwelcoming as soon as you walk in the door. Won't ever be going back, and I recommend everyone else to also go elsewhere. read more

Very, very rude service, especially the owner. Pretty dresses, very poor selection. Trust me, even if the prices were super low and they had a huge selection, dealing with their arrogant (particularly the owner) attitudes is soooo not worth it. I can't believe they stay in business. read more

I had such a pleasant experience shopping at Gracie's for my bridal gown. The owner and staff were so friendly, helpful, and low pressure. Their seamstress was amazing and my dress fit like a glove on the big day. They have a wonderful collection and are reasonably priced. I actually could not believe how affordable my dress was. I highly recommend them!! read more

I had a great experience with Gracie's Bridal. They have the most beautiful selection of gowns. The staff was so sweet and helpful and my alterations came out perfectly. I also ordered all of my bridesmaids dresses from her and their alterations were done well too. Everything arrived on time and I could not of been more pleased. I definitely recommend them! read more

Experience is everything when shopping for a wedding dress and this definitely wasn't a good one. We weren't greeted when we walking in but instead scolded for having a drink with a lid and asked it be placed at the counter. The store was full of high schoolers shopping for prom dresses- the focus was all on them. When my sister was trying on dresses in the fitting room, she couldn't even see her face due to a sign on the mirror emphasizing NO PICTURES. Staff stood RIGHT outside of our room who seemed to be monitoring more if we were taking pictures than trying to help. My sister found one dress she liked but will go elsewhere to find it rather than giving this store any business. read more

Rude and unprofessional. Very very unhappy with this store. They made insensitive comments and were entirely unwilling to serve me as a customer and only care about money. I'm not the only one with this experience, and the rude behavior of this store's owner is obvious in how she responds to poor reviews.... continually blaming the customer and others instead of taking ownership for poor management. read more

I was SHOCKED by the complete lack of customer service and attitude I received from the manager. I am part of a wedding party out of town. I considered, since they carry the same line here in town, that it might be significantly more convenient for me to purchase the dress here in town rather than wait and have it shipped. But after encountering such a horrid attitude and reaction I did not even wish to ask or press for more information, and they have lost all of my business for the weddings I am planning this year. If you are dying to spend your money there I'm sure they will schmooze you as much as you like. But don't take their phony attitude to have anything behind it. The other low star reviews are accurate. read more

BEST WEDDING DRESS EXPERIENCE!! I can't brag enough about Gracie's Bridal and my consultant, Madi. I called Friday afternoon to see if there was any way I could do a quick appointment on Saturday (fully anticipating they would say no because it was so last minute). Madi squeezed me in Saturday morning. I showed Madi photos of dresses I liked but added I wasn't opposed to or even sure about other dress styles since it was my first time trying on wedding dresses. She was receptive to my ideas and was a champ suggesting dresses. I ended up saying yes to a dress style I was hesitant about initially but that Madi encouraged me to try on. I have low self-confidence and was honestly dreading wedding dress shopping at first but Madi really helped raise my confidence during that appointment and made the overall experience fun and amazing, something I am truly thankful for. Thank you, Gracie's Bridal and Madi for the great experience! read more

They did a great job from beginning to end. They had a great selection of dresses and the staff was very friendly. They have a seamstress there that did a great job! Prices were very reasonable and the dresses are organized by price. read more

I am from out of town and am currently going to school near Springfield. Since I have been in school I have had 3 bridesmaids dresses altered here that we're not purchased at this particular store. The staff was always very accommodating to my needs and could fit me in to the seamstress's schedule on short notice. I have continually been impressed not only with the service, but the alterations that I have gotten done here. The prices are very affordable and everyone makes you feel very welcome! read more

My friend who is getting married selected her bridesmaid's dresses from Gracie's bridal. I was out of town, but I was able to contact Gracie's and give them my measurements. They determined a size that would work for me, and put the order through for me. I just had to give them my credit card number and it was a very simple process. The dresses have come in to the store now and I am very pleased with the service. In addition, I was able to be at Gracie's Bridal when my friend tried on her wedding dress. The event was very special, and Gracie's helped to make us feel very special. The quality of dresses from Gracie's is excellent. Well done Gracie's! read more

I'm getting married this June & I've had the most WONDERFUL experience at Gracie's. They've ALL been so helpful & very personable to work with! I found the PERFECT dress, as well as my veil & headpiece there! :) I couldn't be more pleased with their business & help they've given me through my MANY trips to their store!!! read more

I was trying on wedding dresses. Very little selection. Pictures were not allowed; my sister is 12 hours away I wanted her to be a part of my choices. When I did find one I like they wouldn't write down the designer or style so I could remember it. They said it would be in their computer and I can just come back. To say the least I supported another local bridal salon! read more

The entire experience working with this company was less than superb from the moment calling and setting up the appointment to attending the appointment. The staff here and the customer service was rude and unwelcoming. A moment that should have been a fun experience for the bride and bridesmaids turned out to be tensed and unfathomable leading the bridal party to go to other bridal shops in the area to find the perfect gowns. There was a racial undertone and rude behaviors toward people of color acting as if they did not want to serve or work with us. Staff neglected the party and whispered to other staff snide and offensive remarks such as "make sure you keep an eye on them" and another saying "I hope they leave soon" which was heard by another bridesmaid. Staff was following bridesmaids in dressing rooms and invading privacy to make sure that a picture of the dress wasn't taken without paying for the dress first. We tried to give the place a chance, however the blatant disrespect, racist remarks, rude customer service became too much to ignore and handle, so we decided to take our business somewhere else. I do not support businesses that will disrespect their customers and engage in racist rhetoric or discrimination of any kind or make their customers feel less than and I don't feel that anybody should. Everyone should stop supporting businesses that engage in these type of behaviors because that is the only way to make the world a better place is to not normalize nor accept this type of behavior. We went to three other shops and had great experiences and ended up purchasing eight bridesmaid dresses from David's Bridal. Please take your business elsewhere, do not use your hard earned money on businesses that support bigotry. There are so many other great bridal shops in the area that will treat you with respect and give great customer service despite the color of your skin. read more

This was the most expensive tux we have ever had to rent for a wedding. Then, after doing the measurements themselves, the shirt they gave us was WAY too big - impossible to wear! They refused to do an exchange or give a refund. Do NOT use them for tuxedos. read more

I can't say enough good things about my experience here today! I'm so shocked to see all of the negative reviews? We walked in, and the place was very open and professional, they had a ton of beautiful gowns, etc. the staff was very friendly and professional! Kim helped me and was so helpful with assisting me getting into and out of dresses and finding my style. We didn't feel pressured at all! The dresses we tried on we're very nice and clean (unlike many other places we went to) I ended up getting my dress and veil from here! I had other appointments, and cancelled them because I was so happy with my dress, veil and experience. They also gave us a free " I Love Gracie's Bridal" t-shirt with our purchase! I felt very appreciated the entire time we were there. They were very patient with me and helped me every step of the way in choosing the dress I loved! Thank you so much Gracie's Bridal! read more