This practice is super ghetto and hidden in a crappy plaza. In addition to that, this place is full of lies.
I don't know how skillfull the dr. really is since I walked out of the office before I started my consultation. However, she is definitely not willing to help patients with BlueCorss PPO insurance.
I found them through blue cross network, and called the office to verify that they do accept blue cross insurance. The receptionist confirmed and asked for my insurance info.
When I got there, the receptionist told me that she wasn't able to verify my insurance info due to blue Cross phone system was down that morning. She asked me to pay a deposit first, and they will try to call the insurance another day to confirm my coverage.
I didn't want to pay the deposit, so I tried to call my insurance company for them. Once it got connected to the customer service, I passed my cell phone to the receptionist. She pressed somethings on my keyboard, and gave my phone back to me and said it didn't work just like what happened in the morning when they checked.
After I got the phone back from her, the call was back to the voice operating system for some reason..not sure what she did. And I told her I already heard the customer service's voice before I passed the phone to her. She said " no..it didn't work. the system didn't let her talk to anyone. Can u just fill out the patient info and pay the deposit first?"
I took the form and tried to fill out. At the same time, I called my insurance AGAIN. I got connected to the customer service AGAIN, but this time I talked to the customer service lady myself. I explained to her the situation and asked her to talk to the receptionist. When I pass my phone to the receptionist again, she refused to talk to the representative. The receptionist said " I can't talk to her." I asked why, and she answered " We are really really busy today, and the dr. told me not to talk to the insurance people cuz no time. Can you pay the deposit first?"
There was no one waiting in the office at that time besides me. I waited for the previous patient to leave to pass her the phone. Verifying with the insurance company is definitely their responsibility whether they have time or not! In this case, they had plenty of time...and I'm sure it wouldn't take long to verify one Patient's info.
I felt the whole thing was just too wack. I didn't want to deal with them. I took the form which I already filled out, and walked away.
If Grace Ting is still a partner with Blue Cross insurance, she better acts like one. Don't just use them to attract patients, and made up stupid lies to trick patients to pay for stupid deposit for no reason.
Worst doctor's office I've ever visited!
ps.I never wrote any bad review....this is definitely the 1st and hopefully the last one as well. read more