COVID-19: Social distancing is not enforced at this establishment. All of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. The staff also wears gloves when handling bodily fluids or when touching patients. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is behind the building and it is very small. The lot does get full quickly, so you may have to find some street parking, but that shouldn't be an issue. Establishment: The establishment itself is very clean, neat, tidy, small, and organized. They recently moved to a new location, and I love everything except the parking lot because it's so small. A nice upgrade in office space. Yay! Staff: The staff here are very friendly, kind, warm, welcoming, and helpful. They accept both cash and credit cards. There is no credit card minimum. Dr. Jen, as always, is very professional, compassionate, empathetic, and knowledgeable. He doesn't rush, and he truly listens to his patients. I love that he isn't dismissive at all. My favorite doctor as an adult.

My first time here. And honestly I hadn't gone to a doctor for a check-up since the start of the…read morepandemic and had been putting it off for some time since I felt fine, but finally decided it was time before I was way overdue for one. And dare I say it was a very pleasant visit to Dr. Jen's office for the most part... compared to other doctor visits I've been to, going to Dr. Jen definitely won't be daunting compared to others I've been to. My first impression of the place was already a good start, with a very friendly staff and I appreciate that this place seems to keep things in order where I seemed to be the only patient in the office at the time (which is great for the pandemic situation). Dr. Jen was very thorough in my check-up and I specifically came here to also get a pap smear all at once. Very professional throughout, including his female staff member. The pap smear wasn't all that bad (granted my body wasn't cooperating for part of it but that's not his fault) and he made sure I was comfortable the whole time too. Logistics-wise, it was about 3 months out from when I made my appointment call, but I was ok with it since I didn't have an urgent reason. Office itself is in a good location. It's on the 3rd floor and you can find the entrance to the elevators next to the pharmacy. Bonus for the lab being downstairs if you need to get your blood drawn in the future after the doctor's visit, so it's nice that everything you need is in one location. There's free parking around the building and I didn't have trouble snagging a spot on a Friday afternoon.

Dr Yu Yao and Dr Gorden Yao are both amazing human beings!…read more My PCP is Dr Gorden Yao. Not only am I always impressed by his sheer intellect, but I'm always blown away by his sensitivity towards handling complex culturally stigmatized issue without any judgement nor scorn. Dr. Gorden Yao is not only extremely patient with his patients, but also next level genius when it comes to medical diagnosis and delivering high end quality care. Anyone under the care of Dr. Gorden Yao is in good hands.

My parents and I have seen and gone to Dr. Yao for years! He listens with patience and care, always…read morerecognizes any concerns and gives advices to his patients, recommends specialist of different fields. Office wise, very direct and organized, neat and professional in different aspects.

BEST. MD. PERIOD! She is totally worth the concierge fee - and u do get great service for that! PS…read moreI only go to female doctors for everything.

In my 65 years of life, I finally found a doctor who is exactly what I have been looking for. She…read moreis perfect! She takes all the time you want to go over ever detail of medications, lab results, general health issues. She is very proactive when it comes to dealing with any issue that you present. The friend who referred me to Dr. Ng literally owes her life to Dr. Ng who diagnosed in very early stages cancer of her kidney, and who is now completely recovered and healthy. You can call her any time of day or night and you get HER, not her exchange. She gives you email and cell phone. The best medical treatment I have ever found. If you go to see her and engage her as your doctor, please tell her that Robert Earhart referred you. And, send me an email at earhartr@aol.com to let me know if you have any questions or how things go. You will do yourself the best favor ever to make Dr. Ng your doctor for life!

Dr. Fung is an excellent doctor who truly listens to his patients. Whenever I visit with my mom or…read moreother family members, he takes the time to hear our concerns and makes us feel comfortable, almost like part of his own family. The entire team is wonderful--Dr. zhou and Dr. Jimmy Yue are also great doctors who show the same level of care and attention. I highly recommend this practice to anyone looking for doctors who genuinely listen and care about their patients.

Writing this on behalf of my uncle who had a horrendous experience with this doctor and his front…read moredesk Uncle went in to receive the documents needed for his blood work. They gave him the WRONG documents, it was the blood work papers for another patient of theirs (who is female and not even the same gender as my uncle). They were not careful and didnt check the paper before giving it to him! So he had to go back a 2nd time to rectify the situation. Unfortunately, the front desk and doctor kept claiming that no mistake was made, not checking the name on the paper and still insisting that they were right. They ignored his concern, met him with animosity, and kept insisting he was wrong. The doctor was extremely rude, dismissed him, and didnt care to assess the issue at all. They were extremely rude, inconsiderate, and brash. It wasn't until my uncle had the chance to point out the discrepancy in the names and they finally realized the issue. But they didnt apologize at all! My relative ended up leaving without a resolution. And will never be coming back again. If accuracy, competency, and compassion mean a lot to you when seeing a doctor, then DONT GO HERE.

Type of care: yearly heart condition check-up and in-office examinations prior to the visit…read more Quality of care: Not satisfied. Office experience: The staff are lovely. The assistant who scanned my heart previously was very nice and remembered my condition even after more than a year. (Also, their appointments are very sparse throughout the year.) This cardiologist seemed more interested in how I was dressed than in my heart. This, among other things, made me feel very uncomfortable. I remember her making sure that I understood her comment about my clothes, saying it twice. I felt more comfortable around her assistant, who is a male, than her. I am on Medi-Cal, but she kept recommending that I change my insurance to cover some additional and very rare examinations. As if I can do that overnight. She doesn't talk to you; she just nods and says very few words. There's no opportunity to express concerns. I have been in contact with cardiologists all my life, both for myself and for other people. Everyone has their own character, and I accept that as long as it doesn't become unacceptable conduct. I did not go to my last visit, to collect all my exams because of this. And I am procrastinating exactly because of this cardiologist.

Dr. Young is competent, knowledgeable, and kind. I have been seeing her for over 10 years and never…read morehad any issues with her office visits until recently. Unfortunately I could not give the full 5 stars due to her office staff. There is one who lacks professionalism - she complains about patients to her colleagues in the presence of the patient (thinking the patient does not understand mandarin). I found it extremely off-putting and was shocked to see this type of behavior in this setting. While performing the ECG, she continued to explain and defend her misbehavior. As for Dr. Young, she is highly recommended for any cardiac conditions you may have.

I was really disappointed with my experience here. The medical assistants that helped me on my…read morevisit were very sweet and prompt. Thankfully I didn't have to wait long for the doctor as well. However, the problem was after my visit. Horrible communication with the doctor's office staff. They kept calling my mom's cellphone number for my blood test results and for ultrasound appointment. I never heard back about my ultrasound results and I never got my skin cream that the doctor said she was going to give me. I asked for it again the second time I visited the office too (for forms). Also, you have to call at least 10 times to talk to someone on the phone and I waited 2 months for my appointment. Overall, doctor was sweet and informative, but lack of follow through with office staff + doctor, made me not want to back.

I want to give the most greatest review I can write for Dr.Alrashid and her present and past staff…read morebut 5 stars won't cover she has always been there for me since day 1 and she takes the time with her patients to address any concerns as well as her staff there very helpful and attentive in case they're busy they will call back to follow up with any concern .. Thank you

They really do nickel and dime you for everything at this office. I came in for my physical and…read morethey charged me a copay for my visit. However, preventative care is 100% covered. When i inquired about it, the front desk person told me she didn't have me down for physical. I asked what did she have me down for? And it was a physical. So then asked if there was any other medical needs or questions i needed to ask the doctor today? and when i said no, she refunded me my copay. A week later, someone from their office called me and asked me to come in so i can discuss my blood results with a doctor. They also gave me the option to do this over the phone and SURPRISE!!!! THEY WANTED TO CHARGE ME ANOTHER COPAY!!!! At my old PCP, they did not charge me a second copay for discussing my results. if you don't want to be nickeled and dimed for everything, then i suggest you look for another doctor's office. But i would say the doctor's here are actually very nice. They do listen to your concerns and i did not feel rushed during my appointment.

I question the authenticity of the positive reviews that initially drew me to this clinic. In my…read moreexperience, the doctor exhibited a troubling need to exert strong control over others and demonstrated minimal compassion toward a severely ill patient. Upon learning that the patient had sought emergency care at another hospital--while still honoring the scheduled appointment at this clinic--the doctor became visibly upset and subsequently refused to continue providing medical services, despite the patient attending the appointment as planned. This highly unprofessional behavior has led us to consider filing formal complaints through the appropriate channels."

Everyone was nice and service was quick and easy! I asked lots of questions and they were very…read morepatient and helpful answering them.

My mother has been patient here for 10+ years and my brother is now coming here too. Dr. Ngo and…read moreLeyna, FNP are very caring and provide a good quality care for their patients. The wait time can be long but also depends on the day and time you come to the office. It's 1st come 1st serve basis so you know you'll get the care you need without waiting for weeks and months on the appointment. Just be patient. Highly recommend

Please dont come this place, even u have appointment you STILL wait 2-3 hour for your turn…read moreVery terrible. Please don't come if you concern your health Please do not come to this place. Even if you have an appointment, you still have to wait 2-3 hours for your turn. Very terrible experience. If you care about your health, do not come here.

Staff are rude ! Don't come here ! I will never come back! The wait here extremely insane! They…read morewill let you wait no matter what . Doesn't matter if you have appointment or not the wait can be 2hrs-5hrs. This is ridiculous! The staff treat you like crap . I been here couple times and nothing get improve! I would give them -5 stars if i can !

Dr. Lee is a great acupuncturist. She takes care in her profession. I definitely recommend her for…read moreany type of acupuncture treatment.

I've been seeing Dr. Chung for many years following him from Covina to his practice in Arcadia. He…read moreis thorough and extremely knowledgeable. Has an excellent bedside manner and takes the time with his patients to answer each of their questions in depth. He has a caring nature and would recommend him.