I was referred to Grace Collision by State Farm. He had a high star rating so I decided to go check the facility out. Ezikel stated he would do everything in his power to get my car back to being brand new, as safe as he would want his wife to be when driving. I said perfect he gave me a 3 week time frame. I said perfect. When the car was in the shop I asked for an itemized bill for the items he was requesting to replace. I called on a Thursday. He said he would have that to me by Monday. I never got it. I called claims they sent it to me, when reviewing it I noticed that 75% of the items he listed were not broken, in fact they weren't even part of the damage that occurred. He replaced my exhausted and muffler neither being damaged, my car no longer sounds the same. The interior felt lining which wasn't damaged, this also never got replaced. When receiving my car back Ezikel said he had to jump start it. I said Ezikel when I took the car to you it was towed to your facility I even told you the battery needed to be replaced. He stated he wanted me to go to Toyota that day and see if the battery was under warrenty. I filled my tank prior to dropping the car off at his facility upon getting my car, it was 27 miles to E. Toyota is 30 minute drive from his facility. I went to Toyota arriving with 4miles left in my car. Toyota had a power outage and was unable to help with my battery having to jump start me to get me out of their facility. I called Ezikel he said come back to the shop. He replaced my battery with a low grade, so low grade I have to replace it again it only being 3 days out of the shop. The back bumper is not the same as prior to me buying the car its a 2022-2023 SPORT addition, my car isn't a sport model. Not only that, my back bumper is being secured by a zip tie. Making it a huge lawsuit for anyone one who gets injured if it snaps loose. My daytime running lights were out and were not replaced. When addressing my concerns with Ezikel he stated "Okay, not my problem".
I then contacted my insurance they told me they have been unable to get ahold of him. He requested $10,000 to fix my car, I got a $450 fix. If even that. My driver door is loose so it rattles when driving. He drove my car when in the shop, charging my account $50.00 in tolls. The dates the toll company gave me were the dates my car was "supposedly in the shop" according to Ezikel.
He promised me a safe car in return, in no way shape or form is this car safe.
Nothing looks new, the muffler isn't new nothing nothing was replaced. Instead he robbed $10,000 from State Farm and me. Not only causing me to feel unsafe when driving but scamming the system. The job speaks for itself.
When receiving my car, the tint was scratched I had gotten the tint done months prior and was in perfect condition. Again I have contacted my insurance and have had to escalate the issues due to not hearing from Ezikel. I refuse to let him or his company touch my car again. I don't know what car I got back but it isn't the blue I brought in. I have included pictures of the horrible job that was done. I wouldn't recommend him to anyone who wants to drive a SAFE and RELIABLE car when returned.
I've gone through hell and back with him and my insurance in the end nothing was resolved so I have had to take legal action. Please be ware of Grace Collision center. I feel that because I am a young women that I was taken advantage of in the situation. I will be fighting back. The adjuster did nothing in regards to insuring safety, the car had major frame damage and should have been deemed totaled. It wasn't. If I could get no stars I would. read more