The technician did a great job! Great job done! Quick and efficient, without hassling.read more

They gave me a fair quote and had next day availability. They gave me a 4 hour window on the day…read moreof the install. 3 hours into the window I had not been contacted so I reached out to Jaime. He said he was tied up and couldn't make it. We rescheduled 2 days later. Again he gave me a 4 hour window. The 4 hours came and went. No show... no call. Taking my business somewhere else. Disappointing!

Young man was very accomidating and professional. Explained everything in detail Gratefulread more

From the owner: Expert Appliance Repairs…read more At Orrin Home Appliance And Care, we have a team of highly skilled technicians who can fix any appliance issue, from refrigerators to ovens and more. We use the latest tools and techniques to ensure your appliances are running smoothly. Complete appliance repair and installation services.

I had a bad experience here, at the Timonium store a few years ago, where I was told an appliance…read morewould fit a space (I provided exact dimensions) and when the appliance arrived, I blocked cabinets. After a long run around, I got the issue settled. So I was skeptical about going back. Brian, the current manager, was very helpful and treated me very well (thank you)! Gave me a great price on a really good appliance, followed up as he said he would, even sent me the rebate forms in advance, very nice. Richard, the installation technician who did the removal/install (most important part of this process) was super! Nice, accurate, thorough is how I'd explain his work ethic. He made sure the appliance was plumb and true, flush and fit. Cannot say enough good things about my experience with Richard, Brian, and the process. I just hope this KitchenAid holds up for 8-10 years!

Sales process was fast and easy. Price was competitive. I knew going in the Bray and Scarff's…read moreservice department sucked so I declined their warranty. There was supposed to be a $ 49.95 "rebate" involved but the rebate site said that the sale wasn't eligible for the rebate - a problem that other reviewers have noted. Bray and Scarff needs to do a better job of managing their partners. They are no better than Lowe's or Home Depot. My recommendation is buy from Amazon and get your favorite plumber to install the machine for you.

We rely on Reid Raker for all our appliance needs, dishwasher, washing machine, drier and... I…read moresuppoe there are other things they can fix. Reid arrives on time, and in every instance has fixed what was broken perfectly. Not only that he takes time to chat with my 80 year old husband!

I called regarding a high efficiency (he) washing machine problem involving a "SUd" error message…read more(soap). Raker reached out and talked me through a checkout process, and then discussed potential causes for what was going on with my washer. They were professional, timely, and customer service oriented. In the end, Raker did not need to come out to my house saving me time and money. It means a lot when a diagnosis can be done over the phone and doesn't require a house call or a service charge. Very Professional... I'll be reaching out to them in the future for all my appliance service needs.

My electrolux 8000 is 28 years old. It needed a tuneup and parts. The power nozzle was not…read moreworking. William came to my home, picked it up and returned it to my home 3 days later. It's like a new vacuum cleaner now. He cleaned it in and out (a complete tuneup), and replaced wires and parts to bring it to a factory reset. It looks just the way it looked when I bought it, and works beautifully. The cost was very reasonable. I am so happy to have found William at Aerus of Towson.

I had an older vacuum that wasn't working but was expensive enough initially where I wasn't ready…read moreto toss it. I bought from SEARS, and their repair department was an absolute nightmare. So I looked into local repair options (challenging since I don't really drive). I was able to talk to a woman from Aerus that was very nice and arranged a pick up at my house! William was extremely friendly, knowledgeable, and helpful. After evaluating, he explained the issue and why it would not be a good investment on my end to have them repair it, when I could get a new one for a similar cost elsewhere. He informed me of their specials on their units but was never pushy and was transparent the entire time. You don't always get that often; especially knowing you may not get direct business from the person you are helping. They have a air purifier that reduces COVID-19 on surfaces that naturally is more interesting and important than my vacuum story :) Check out anyvac.us

The manager was really nice gave me a new watch, and apologized! I appreciate what the store did…read moreafter the incident! I recommend this store!

we are seniors. we bought a new tv and was talked into buying…read moreadditional items for it which we probably don't need. we feel we were taken advantge of big time.

Called for service on my Bosch Dishwasher. They came out promptly and got it back in service…read morequickly. Told me if I got another Error 15 that I had "real trouble" Couple of weeks later another E-15 and I decided to replace the machine. Good job customer focused good value.

In the words of Tyra banks, "It is so bad, I wanna give you a zero. But that's not possible. So,…read moreinstead, I give you a 1." Guy not only refused to do the work written on his ticket TWICE, wasting now four weeks of my time, but pretended to make a phone call to his supervisor to get out of doing the work. Idiot thought I wouldn't figure that out in 2 seconds, so I called his company and they confirmed he wasn't doing what he was supposed to. Now I have to wait upwards of a month for these people to fix a fridge ice maker and a dishwasher soap dispenser. I spent $100 to wait over a month. Sick. At this point, Id be better off going to trade school and learning myself.

Wouldnt give this place one star if there was that choice... Walked in to ask about…read morerenovating/replacing a high end kitchen (AGA stove, Sub Zero, etc), dressed in business attire, and nobody would give me the time of day. This kitchen re-do is going to be big bucks but I wont be coming here again. Front desk guy didnt even know what product lines they rep. Total waste of my time

Good service and an excellent selection of lighting. The staff was very helpful and we purchased a…read moregreat new bathroom light fixture!

Team did an excellent job. Reliable, responsible, clear…read more I particularly appreciate they tried hard to save me money and give me good options. I would work with them again in an instant and highly recommend them.

Very quick response and service available next day . Value of service is good for the costread more

Good, quick service for a good price. We had a problem with our refrigerator, and he was able to…read moreprovide a probably diagnosis over text messaging without needing to come out and charge a service fee. He got the necessary part and came by promptly afterward to install it for a reasonable price. He communicates through text messaging and is usually pretty quick to respond. He also took a look at our dishwasher while he was there and gave an estimate on an issue we were having with that. We will definitely be keeping him in mind for future service calls.

Oven igniter went bad. Quick communication. I was provided a quote via text. He came out the…read morenext day within the 2 hour window he provided. Fixed the problem for the same price that was quoted. He was in and out in 30 minutes. Will use again in the future!