This was only my second visit after becoming a new patient to this dentist office. This time, I had a tooth emergency and they got me in under 2 hours. Super easy visit, and everyone from the dentist, hygienist, and even the insurance billing gal made my visit so comfortable and smooth. Probably the BEST visit I have ever experienced in a dentist office ever! I think I finally found my dentist! Highly recommend this office! read more

An amazing office. Today, I had a different hygienist than my regular, who is fabulous and I am deeply devoted to. To my surprise, this hygienist was also so skilled and lovely. I am also consistently impressed with the two dentists who have performed work on me. I am fortunate to have had many good dentists in my lifetime, and this office is the best. In the four years I've been a patient, I've never experienced any billing funny business nor procedure pushiness/upselling. Also, the front desk staff is all very kind and super on top of everything. read more

Had my cleaning there yesterday for the first time and was very impressed! Thank you Dr. Lew and Lillian for the warm + friendly service - I will be coming back for all my next visits :) read more

This is really as good as it gets when it comes to dentistry, orthodontics and cosmetic dentistry. After a few unpleasant experiences with dentists, my anxiety grew and I became reluctant to make dentist appointments. I desperately needed one of my front teeth bleached and was told by others I would need a costly veneer. Dr. Gorrell took one look and told me it could be fixed with a simple internal bleaching process. I couldn't be happier! I now see him every 6 months for cleaning and check-ups, and am in the process of starting the Invisalign treatment to fix my bottom teeth. Dentistry is expensive but my money and time are valued here. The staff are gently, polite, honest and welcoming (neck warmers, blankets, comfy seats, friendly smiles!) and I now LOVE coming to the dentist. I highly recommend Dr. Gorrell for anyone who needs any type of dental work. The experience is lovely and he is highly trustworthy. read more

Very punctual, efficient, caring team! Convenient hours & appt scheduling ! Professional staff! read more

I have been a patient of Dr. Gorrell and staff for many, many years. It is easy to make an appointment and once there, you receive great care. read more

I was referred here by a coworker and had such a positive experience. I've had very traumatic experiences with dentists that it's important to me to find a place that is understanding of these fears and stressors. I truly appreciate the new patient forms because they ask about these moments to better work with you! Upon arrival of my appointment, I was greeted and checked-in promptly. I also got a $5 Starbucks gift card by checking in on yelp. I met with Joyce, the dental hygienist, and she was gentle with my cleaning and X-rays. She also made sure I was comfortable by offering a blanket and checking in with me frequently. After my cleaning, I was consulted with the wisdom teeth dentist and was given an affordable price for extraction. Overall, I'm so glad I found this place because I know I'll be returning for future appointments. read more

The friendliest most personable staff. Soo caring and accommodating.The only place I would go for dental care

I have been going to Dr Gorrell for about 8 years and I always have the best experience. The ladies at the front office are amazing and super helpful. They hygienists are all great and treat me with so much care given that I suffer from residing gums. All of the staff is very welcoming and since my first appt they me feel like a friend and not "another patient" read more

My hygienist, Hebe was excellent! She did everything to make sure that I was comfortable, regularly checked in on me and did an excellent job with being clear and accommodating! She was extremely efficient and effective with my cleaning (we took a ton of photos of my teeth since I was a new patient, and I was surprised with how fast she got things done!). My teeth looked and felt great after my appointment :) She also gave me great advice about making sure that I maintained the health of my teeth and was knowledgeable and professional read more

Hi Dr. Gorrell, my daughter has significant issues with her teeth. Are you available to treat her ? Dr. Chau was her dentist, but has left. We are looking for someone to get her through her treatment. Right now she needs a crown and no one is available until January. read more

I had my first appointment here today and had an excellent experience. The office is taking sanitizing very seriously, with patients receiving a temperature check, oxygen check, and asking us to sanitize our hands and then wear gloves. All surfaces I came into contact with were clean or covered in single-use plastic. They also had a giant air purifier at the foot my chair as well as a vacuum that was on overhead while my teeth were being cleaned. Dr. Gorrell was friendly and efficient. I can be a little nervous during a cleaning but my hygienist was great and checked in with me several times. Thank you for a great first appointment! read more

Dr.Gorrell has state of the art equipment and a great staff. Best dental experience I ever had. Try Gorrell Smiles...you're gonna love it! read more

Gorrell Smiles - Mountain View - Linda Urquhart - General Dentistry Near Me - Mountain View, California

Great office staff, friendly and professional. Was easy to get a new patient appointment. They offered a new patient discount for private pay (no insurance) which was very affordable. Du did an excellent cleaning, my teeth feel great! Highly recommend! read more

My family and I have been seeing Dr. Gorrell and his staff for years and years and years. My father was a patient of his (and of his mentor, Dr. Wedding, before that). None of us has ever had a bad experience. I've seen Eugenia, Joyce and Hope for my cleanings and all of them are amazing. I'm a huge chicken when it comes to any kind of dental work and Dr. Gorrell and his team are super patient and never make me feel silly or stupid (even when I've told them for about the thousandth time to be careful when working on my bottom teeth which are sensitive). :-) One thing that I especially love about Dr. Gorrell is his willingness to offer alternate solutions. Example: I needed periodontal surgery but just couldn't afford it at the time. I shared that with Dr. Gorrell and he came up with an alternate treatment plan for a fraction of the cost. And he didn't make me feel bad for asking. :-) I've referred several people to Dr. Gorrell, including my boss (that should show you how much confidence I have in Dr. Gorrell and his team!) Oh, and all of the front office staff are wonderful!!! Merlene retired a while ago, and I can't recall everyone else's names - except for Suzy who has been there, I'm pretty sure, for as long as I have been going. So, special shout out to Suzy!!!!! read more

I've been going there for 25 years, as has my entire family. Excellent professional care, and Four Seasons-like attention to detail and patient comfort. Dr. Jiwani, relatively new to the practice, is a highly capable dentist. read more

The staff greeted me warmly and offered to help make me comfortable in any way they could. Everyone was very welcoming, professional, and courteous! I feel 100% confident in the care they provide. Joyce was detailed and knowledgeable. She took her time to clean my teeth thoroughly. This place is also very clean and follows safe covid protocol. I feel safe coming here. read more

I was so pleased with the COVID protocols at Gorrell Smiles. I was very hesitant to go in during the pandemic and had delayed my appointment multiple times. I wish I hadn't! They called me up only when it was my turn so I was in the waiting room for all of five seconds. They kept empty rooms between patients so only the professionals were ever near me. Everyone had masks and face shields, and they even had a special ventilation system that went right next to me while my teeth were being cleaned. Super top notch. If you're hesitating, don't! read more

My dentist said he could not find a reason for a serious tooth ache. On referral from several friends I took a chance and got a second opinion from Dr Gorrel. He was spot on with his diagnosis and fixed my ailing tooth, probably saving the tooth. The procedure went very well. His staff is delightful and obviously enjoys working for the Doctor. From Merlene in the front off to the dental assistants it was a pleasure having my teeth work done. Saying that about dentistry is no easy compliment to give; but, with Doc Gorrel and his team it is easy. Thank you team Gorrell read more

Staff is wonderful. They attended to your needs and call you back promptly. They seem to know your case well. Ariceli (front desk staff) and Lydia (insurance) are absolutely amazing. Dental hygienist is detailed and knowledgeable. Dr. Gorrell is kind and patient. read more

I had a new patient visit at Gorrell Smiles yesterday afternoon. The office is clean and beautifully decorated. The entire staff was welcoming, friendly and informative. Joyce, one of the dental hygienists, is so sweet. She kept me entertained throughout the entire cleaning. I love this place! read more

My spouse and I were referred to Dr. Gorrell's office by a relative. First, the office location was conveniently located. It's easy to access from the freeway, there is ample parking, and there are lots of options to do before or after your appointment. Second, the office was very welcoming, the reception area was well planned and well stocked with good reading materials. They even have space where you can hang your jacket so you won't have to lug it around (it was raining when we went). The staff were very friendly. They also have you use tablets as a first time visitor so you don't have to write on paper. Dr. Gorrell was very nice and thorough during the consultation for veneers. He explained the pros and cons of each option. He also explained the process clearly so we had a clear understanding of what our expectations should be. After that initial meeting, we decided we will move to this dental office not only because it was convenient for us in terms of location and hours, but also because we had such a positive experience when we went there. The second visit we had there was for a regular cleaning. Lillian, the RDH, did the work. She meticulously cleaned the teeth. She made it a point to check in to see if we were feeling okay. She even let us use sunglasses to make sure the lights don't hurt our eyes (something that our previous dentist didn't do). There was also a monitor so you can watch if you want. The office staff were great as well. They were upfront about costs and they were pretty quick in terms of checking with the insurance what was covered and what was not and what will be our share. Overall, we had a great experience here. read more

I don't recommend going to this office, at least the dentist I saw made my visit not so good. I do appreciate them taking me in so last minute. The front desk lady was very kind and accommodating However, the visit was extremely rushed to start off with. I went in for tooth pain. The dentist spent maybe a total of 5 minutes with me just to tell me I need a $2,000 crown and maybe even a root canal. She started the visit off by telling me my tooth is decaying. and there is a crack. When I asked her what she meant by that, she insisted it was just the same thing as a cavity...which is incorrect. I did my research and I also had two different dentists confirm the next day that decay and cavities are different. She made it seem like my tooth was rotting. I agreed to do the crown thinking it was my only option and scheduled an appointment for the following day. 20 min later I get a call from the office telling me they're going to cancel my appointment and recommend I see a root canal specialist because the dentist doesn't feel comfortable treating the tooth. She was so insistent on maybe needing a root canal. I've gotten several root canals done and every dentist was able to tell me if I actually needed one before making a unnecessary visit to a specialist. The next day, I ended up seeing two other dentists who diagnosed me with a teeth grinding issue and confirmed I don't need a root canal, saving me thousands of dollars. Although a crown was suggested by them as well, they still gave me other options to fill the tooth temporarily if I can't afford a crown at the moment. They even said the crack in my tooth was due to a previous filling falling out and no where near a "decaying tooth." I felt like they were only trying to get money out of me without throughly examining me. She didn't give me the choice of even doing a filling. She went straight to needing a crown/root canal. I walked out more anxious than I did walking in. Don't recommend going here unless you want to be over charged and given unnecessary treatments. read more

Been here twice for cleaning and deep cleaning. The first visit was awesome. Excellent communication during cleaning, very friendly hygienist (sorry I forgot her name :(, and definitely a 5/5 experience. For the second visit though, the actual cleaning experience was great and I received very thorough post-deep-cleaning instruction from the hygienist. However the discussion regarding removing the wisdom teeth went totally wrong... I have mentioned multiple times to Hope, the hygienist, that during my last visit I had discussion with Dr. Jiwani and we decided to keep watching on the wisdom teeth. But she appeared to be really against the idea and kept pushing me to do consultation with specialists and at one point even said, "I don't care what you say. If they (the specialists) say remove it, remove it". And this seems very unprofessional to me for the hygienist to keep pushing on an idea, that is mainly preventative and which I had sought medical advice from the same clinic, and saying it in such a forcing way without respecting any patient's view. This ruins the whole experience of the second visit even though the main cleaning part was great. 2/5 for the second visit. read more

Great job and friendly for my semi annual cleaning. My first appointment with the new dentist which was reassuring. Thanks.

We love the Gorrell Office .. very friendly and attentive. I had a root canal done and I was surprised to hear from the dr a few times after the procedure to make sure everything was ok. Very good service! Now my entire family comes here ! read more

Excellent receptionist. Excellent team. Excellent doctor. I am glad I chose Gorrell Smiles.

Front desk is amazing and efficient. Aricelli always gives you the accurate out of pocket quotes before any work is done. My dental hygienist is very detailed and patient when cleaning my teeth. Both Dr. Jiwani and Dr. Gorrell are great. Truly a 5 stars experience. read more

Dr gorrell and his staff are super friendly and competent. He was able to fix my chipped tooth perfectly and was gentle with his treatment. His staff has prompt and great follow through and I like the online registration you can do before going for first appointment. Will return to this place! read more

This is actually my very first review on yelp. My wife and I have been patients of Dr. Gorrell for more than 12 years, and we have been very happy with his dental services. During those years we moved to east bay and also stationed abroad for two years, but we stick to his office all the time (we made appointments during our vacation time back to bay area while we lived in Asia). Not only he has a very nice and clean office, but the staff in his office are all super friendly, nice and personal. They are also very helpful and accommodating to our schedules. Dr. Gorrell is also a very nice gentleman, very honest and trustworthy. He always gave professional recommendations and never tried to up-sell any services not necessary. Joyce has been doing my routine cleaning work all the years and she is amazing, and fun to talk to. We definitely would recommend them without any hesitation. read more

Very good service, they are always on time. Dr. Gorrell is great at what he does, and Joyce is a pro at cleaning. My only minus with them is they are a bit pricey!! read more

I broke my tooth while eating and Dr. Jiwani saw me the very next day. She examined me and then explained my options. I then chose to have a crown installed and she was able to complete the crown installation within 2 hours time. She provided excellent professional care and I am very pleased with the result. read more

Loved my experience at Gorrell Smiles. If you are looking for a dental practice with comprehensive services and caring, professional staff, this is the place to go. You will not be disappointed. read more

I am a longtime patient at Gorell Smiles and I can't say enough about the outstanding care that I have received from Dr. Gorell and his entire staff. They are top notch professionals, who are highly trained and keep up on the latest innovations in dentistry and medicine. When Dr. Gorell noticed an unusual gum disease in my mouth, he quickly referred me to an expert in this field for a biopsy and specialized treatment. Everyone in this office is warm and caring and they greet you as if this was their home and they are happy to see you. Any questions that you may have are thoroughly answered and they take time to make sure you are comfortable throughout your entire visit. I look forward to every visit at Gorell Smiles, as it is like seeing old friends, who care about my dental and overall health. read more

Dentists are scary, but not Dr. Gorrell!! He is AWESOME and worth my drive! I've been seeing him for about 5 or so years. Let's just say once upon a time I strayed for insurance reasons and that was a horrible mistake! Sure, he's a bit more expensive than other dentists, but as you will notice the office is nice and the equipment is updated. He's not in my dental insurance network, but he's worth the cost and I'm worth getting quality dental care. Besides, he makes sure I'm comfortable and cares about my fears of "the drill". From the moment I walk in I am greeted warmly by Merlene and Suzy. Both are friendly and helpful. I had issues with my insurance covering a procedure, but Merlene was on top of it and took care of all the calls and research with the insurance. Unlike my new husband's dental office who told me I had to look up my insurance's address myself. I asked if her she could Google it, but she said no that I needed to provide it to her. Merlene would NEVER do that to me. Maybe I'm spoiled, but I hate dealing with unhelpful people that would generally have access to this information in the first place. Maybe I can convince my husband to switch one day:) Sandra, the dental assistant, is a total sweetheart. I've seen both Joy and Eugenia for cleanings and they are both nice, gentle and efficient. I make sure to remind them of the areas of sensitivity and they always take steps to ensure I'm comfortable and they don't cause any pain. Also, they offer a warm neck roll and blanket for your comfort. I do miss getting the lip balm they use to give out. The entire staff is friendly, professional, and caring! read more

Joyce is wonderful at accomodating my requests. And as usual for the office staff and dental staff - GRADE A

Dismissive. Unhelpful. Disappointed. Doctor did not at all listen to my concerns and basically told me my jaw issues with clear aligners would disappear and that I should go back to my previous orthodontist to finish treatment...which showed me that he was not listening. I told him that my previous ortho recommended that I we stop the aligner treatment and try braces due to my jaw issues. Then all of a sudden he was like "yea yea braces should do the job"... I wanted to see if fast braces would be on option or if he could recommend another treatment... but he barely did a consultation and said to go back to my previous ortho. I was initially looking for new ortho after losing trust in my previous ortho since I paid $5k for clear aligners that did not end up working out. I went to another orthodontist nearby and they gave me a proper consultation... I also walked out with a payment plan for braces. Won't be recommending this place to family and friends. read more

I have been seeing Dr. Gorrell and his team for 30+ years, and was just there for a semi-annual cleaning Always a first class experience. Responsive, and professional - just fantastic. I highly recommend them. read more

We just moved to the area and I needed to find a new dentist - always a daunting task! I was impressed by the reviews of Dr Gorrell and his team and can honestly say that they exceeded my expectations. Friendly, happy office staff who have been with Dr Gorrell for years - and they seem to know their patients on sight. Dr Gorrell seems conservative in his treatment - not offering services that are not required just to 'make a buck'. The combination of the latest technology and skills with such happy, friendly staff means that I have found my Silicon Valley dental family! read more

What prompted me for this review was an unpleasant office visit. With all the excellent reviews, I did not expect unfriendliness, but unfortunately so. I was new to the office and had an exam and cleaning. The doctor(not Dr. Gorrell) suggested a couple fillings and with one filling, the doctor provided two options, a) filling, b) crown because there was a good-size existing filling. The first appointment was all good. The treatment plan showed that crown would cost 10x more on the patient portion. So I asked for a treatment appointment with Dr. Gorrell. Being straightforward, I mentioned that I prefer filling over crown if that is doable, and I would like to get Dr. Gorrell's opinion. To my surprise, asking for Dr. Gorrell's opinion made the second visit awkward. The assistant wore a cool face, the doctor made the greeting while washing hands with his back to me. During the process of filling, it was uncomfortable as the rinsing wasn't never thorough, the doctor never cared to ask how I feel, while the doctor and assistant were chatting about upcoming vacation. I felt I was not welcomed. The bill. I was given a quote of $155 two days ago, while the final bill was $274. The explanation was that the original quote was for a different doctor. I gave my feedback to the office: 1) feeling not welcomed just because I asked for second opinion from the primary doctor 2) not being updated on significant billing increase. The response from the office was that, Dr. Gorrell has a high standard of care, and that they have to honor what insurance company dictates as fees. Clearly, not recognizing any issue and no interest in any improvement. It was a sad and disappointing experience. read more