ERS did a fantastic job from mitigation to restoration of our kitchen! Their entire team was…read morefantastic but I cannot say enough good things about Ki and Serene! Ki went above and beyond finishing our kitchen, even stay late a few days to get it done quicker for us. Serene always answered any and all questions I had in a timely manner. Again, I can't say enough good things about this team! 5 stars!

Bottom line is go with someone else. I had to use this type of service again and had none of the…read morebelow issues with First Atlantic. They required me to sign a work order prior to giving an estimate. One of the items in the work order stated that I would be responsible for anything that insurance doesn't cover. According to our property manager (this property is a rental) who I brought this up with, he had this issue with them in the past but thought that they had fixed the problem. They did not. USAA Insurance did not cover 1100 dollars of what they wanted. They threatened collections on me to pay this amount on top of the approximately 3500 that USAA covered. Mind you that this threat, done via email with no official document, was the first time that they demanded that I pay this amount. On top of this they did not provide a detailed invoice until this moment even though I had asked for one. (They said they forgot to include me on the original). I paid knowing what I had signed, but told them I would start the process of making sure that all people know how they do business, and that I would never use them again. Funny enough I needed these services once more a couple months later which is when I went with First Atlantic and had the complete opposite experience. I called USAA to ask for their reasoning and they gave me a break down. 1. This company charges above market rates. The USAA adjuster had told me that they discussed this with the company, so they were well aware that they were charging above market rates. Insurance does not cover rates that go above market value. 2. They charged for supervisor hours. This is apparently unusual and not covered by insurance companies. 3. They sent some samples to a third party to be tested. Again the adjuster had talked to the company and told them to provided an invoice and after doing that they would cover this portion. An invoice of the third party testing was never provided. This company relies on the notion that they must get in right away to prevent further damage to your property, rushes you to sign the work order, knowingly charges rates that insurance will not pay for, and does not provide proper documentation to insurance to allow for a larger reimbursement. Edit: Attached is the statement from USAA. They also used a lab by the name of Commonwealth of Virginia Asbestos Analytical Laboratory #3333000153 per their documents.

I had Gilbert and sons take care of an older home. They knew immediately what the problem was, they…read moreexplained everything so I could understand. They were prompt, had the job done in a day and 1/2. I would highly recommend this company they were efficient, detailed, and polite. I can't say enough about Gilbert and sons.

For those who are concerned about the small puddles in the backyard and live in a flood area,…read moreGilbert and Sons is the contractor to go to for installing the gutter extension. The owner have years of experience and his team does a good and quick job.

I had a pet emergency! These guys responded and came out the next day! They were thorough and did a…read morefew other things I needed. They saved the day at the very last minute! Price was awesome. I'll use these guys again! A+

From the owner: Serving Virginia Beach and the Hampton Roads area, Tidewater Restoration and Cleaning is your…read moretrusted expert for property emergencies. Founded by IICRC certified Master Restorer Alex Chriscoe, we provide 24/7 emergency services for water damage, sewage cleanup, and mold remediation, working seamlessly with all major insurance carriers to restore your peace of mind. Our powerful truck-mounted system also delivers the deepest clean for your carpets, tile, and upholstery. For certified expertise when you need it most, trust Tidewater R&C.

Outstanding customer service skills and outstanding work done by there employees. Would recommend…read morethem to anyone who needs anything done. By far the best carpet cleaning service I have had

From the owner: Property damage is stressful, and fast help matters. Rainbow International of North Virginia Beach…read moreprovides professional restoration services as a trusted restoration company, helping homes and businesses recover from water damage, fire and smoke damage, mold, and other emergencies. We guide you through the process with clear communication, careful cleanup, and restoration work you can rely on. Proud to be a Neighborly company. Contact us to schedule an assessment.

Greg and John P. were excellent. They arrived on time, were extremely friendly and were very…read morecommunicative on the process and what possible problem areas were present. I'm glad we chose JES. We've received excellent service from the start!

Ricardo is the best ever made the bad news seem not as bad. I feel like I'm in great hands with…read moreRicardo and JES!

TidyMax went above and beyond. We had previous tenants with a cat that destroyed the carpeting,…read morepadding, and down into the concrete slab. The smell was unbelievable. Tidymax was able to remove, treat and install new carpet and padding. They completely corrected the damage. The odor and damage is totally gone. They turned the entire job around in record time and i was able to rent the house immediately. The amazing job was topped off by friendly professional service at a great price. They truly saved the day. I can't thank them enough and highly recommend them!!

I just had a great experience with the guys from TidyMax. They scheduled easily, called to confirm,…read moreshowed up on time, expedited the work and did a great job. Woo hoo!

A pipe burst during the night and was only discovered when my tenant woke up to a puddle under his…read morebed. The damage was so extensive that the condo below us had water coming out of the ceiling fixtures. I was already up to my elbows in alligators caring for a family member with a terminal illness, and I had never been in a situation quite like this one before. What to do? After talking to my insurance company I learned I was covered for a remediation team. I had never even heard of such a thing. A quick comparison on Yelp led me to select ServePro. I am so glad I did. ServePro handled everything. They were quick. They were thorough. They were professional. They had all the equipment needed to get the job done. They have a team of professional tradesmen. They kept me informed every inch of the way. They could not have been more kind or caring. ServePro was a God-send. My downstairs neighbor, on the other hand, selected a different remediation company. Let's just say they have a much sadder story to tell. Go with ServePro.

I am the sole care giver for two medically fragile individuals: my brother who is a non ambulatory,…read moredisabled autistic adult and my father in home hospice who has stage 4 cancer. I am a 35 year old transgender woman navigating the damage and repairs after we had after a water pipe burst upstairs in our family home during early February. Up until today, the folks sent by Servpro have been solid, but this morning I was contacted by one of their subcontractors (Gregory Starling, from "Just One More LLC") who called and brought up their vote and politics for Donald Trump, unsolicited. He explicitly said he supports Trump, "for his business," which was shocking and disheartening: every one in my house is under attack by the Trump administration. From hospice care, to Medicaid funding, to my healthcare and legal rights to housing and employment. It's not a casual or welcome conversation to bring up Trump while we should be discussing material selections. I told Greg I did not think we could move forward with him because my family does not support politically fascist business; my grandfather fought in WW2 against the Nazi's and would turn in his grave. Then I got a call from the Project Manager, Justin. Justin explained Servpro's policies about not bringing up race, religion, politics, gender, etc. and we agreed that business (let alone delicate repair work in ones home) is not the place to discuss politics. He also told me there was no one else who could step in without adjusting the timeline, so I told him I wouldn't be 100% comfortable but that I can suck it up and work with Greg so long as he doesn't bring up politics again; the medical transport was already on the road coming to relocate my sick father during planned demolition tomorrow. My family is desperate and its been months of delays and I did not realize Greg would be the only option. So, I reconsidered and was willing to move forward after Justin reassured me there was a whole diverse team at Servpro... and it didn't seem right to blame the whole team for Greg's unsolicited political views. Then I got a phone call from the Servpro of Virginia Beach General Manager, Mr. Jason Cheracles. Mr. Cheracles was upset, if not offended himself, telling me at one point I am "what's wrong with this country" and informing me they would be "canceling the contract" and issuing a refund. I implored him to reconsider or reschedule, I even offered an apology for any offense and explanation that none of this would have happened if Greg didn't bring up politics and make it explicitly about his business. I understand that Greg's politics reflect on him, and if he so chooses, his business. That's his right, it is America after all. But I was shocked to see Servpro take the side of a subcontractor that violated their own policies against bringing up politics to homeowners. I was blamed and punished for Greg's violation of policy and trust, even after I was willing to set aside differences. Greg and Jason were the ones unwilling to reconcile difference or move forward. As shameful as it is: I begged. Jason told me there was no way to reschedule or work with anyone else either; that Servpro had other subcontractors but that he knew none of them would want to work with me. If you have an emergency, do not hesitate to call Servpro as they are a vital service. They employ A LOT of people, many great folks. Justin, for example. But when it comes to repair work and their subcontractors: beware. If they bring up their politics to homeowners and the homeowner bulks... this Servpro will not apologize, try to find a solution, or work with you... they will blame the homeowner and leave them with a broken house and the yellow pages. Even if the homeowner is disabled on their deathbed. I probably shouldn't have taken issue only to be willing to work it out afterwards, but I shouldn't have had to deal with politics *at all* and I am desperate to get our home put back together. Mr. Cheracles and Greg do not care about that desperate need. So, we will find another contractor.

Requested a quote and never received a response. Also called and was told I would receive a call…read morefrom someone else and still haven't heard anything.

I had my grout and carpets cleaned today by this company. They were here 15 minutes early, cleaned…read morethe grout on 3 bathroom floors, foyer, living and dining rooms. They also cleaned my carpets and I am very pleased with the results. Antoine and Remy were both very professional and hard working. I am planning on using them again in the future and will recommend them to my friends and family.

I don't understand all the 5 Star reviews for this company…read more I invite anyone interested in hiring them to come look at my crawl space. Maybe they were upset over the change orders removing the unnecessary work that the salesman initially said was needed. Anyway, I do not recommend this company to any uninformed home owner. Take it from me. I have pictures uploaded on other sites. Kerry, USA

Service was poor at best, no value with what they did, kept changing what I had agreed to and still…read morerepairing their "repairs.". Now the floor that they replaced is going to have to be repaired because it is failing. Do not use them because who knows what quality of work you will receive. The owner would not address any of the problems that they left me with either but was threatening on the phone. Like others have said, if you are thinking about using them come see the job that they did here.