The sales team was on their A game, I had no intention of using them but Chris was extremely knowledgeable and good at his job. He was not pushy, he was down to earth and presented the facts, answered all my questions and didn't ask why I wasn't willing to sign the moment his sales pitch was over but rather thanked me for my time and let me discuss my options with my spouse. Furthermore when it came time to deliver he did, he helped initiate the insurance claim and got the process started. Mitigation team was prompt courteous and very easy to work with. If you get a team led or with Rob on it he does great work! While a little heavy handed in the value of their work, the knowledge of the processes and osha requirements makes it near impossible for insurance to argue. When it came to reconstruction it felt like it took awhile to get started and then asking to be put on the schedule resulted in being accused of self importance. I understand scheduling delays can cause intimidation as to actually giving a client an estimated time frame, however to say you have no idea is not a good business practice. What saved them is they are incredibly talented at getting the customer top dollar with insurance because again they write with a heavy hand. Thankfully Jacob understood I was not willing to go over what insurance was giving us and worked with me to get as many jobs we could not do ourselves was covered in the actual estimate. A brief timeline for your awareness: From the start of rip out to the day insurance received the invoice was 10 days. Insurance then took 9 days for us to all get on the same page for mitigation. It took insurance another 13 days to agree on reconstruction costs. Reconstruction for ERS took 10 days to finish the estimate and materials list, I paid the deposit and signed the contract during that time- actual work started 9 days later. Despite the slow start they did get me on the schedule fairly quick. About the reconstruction teams: Masters of their craft are the carpenters Mike and Rick. They are so unbelievably talented in all they do; they understand wood and how to make the cuts look seamless and took great pride in their work. They will never be caught lounging around on the clock and are very courteous. Whenever you need a touch up or the project needs to be finished Shawn sends them because they are that good. They fix drywall, plumbing, you name it. I would hire them again personally due to the quality of their service. Steven and John the tile subcontractors are also extremely knowledgeable and went above and beyond to make sure I was getting the best product possible. They took care to not break tiles and if something was wrong they would rip it all out to fix it without me saying a word. Their understanding of high fail points in showers and how to ensure the shower and tubs were not going to fail made us as homeowners feel much more at ease. The drywall subcontractor left a lot to be desired. The team is so kind and did a phenomenal job hanging the drywall and skim coating over a terrible texture, but they did not clean up after themselves very well - leaving dust in electrical sockets, mud on electrical outlets and switches. They also did a lackluster job finishing the product - leaving a large imperfections on the walls bumps and grooves alike - and their primer job resembled that of someone painting with 75% water and 25% primer. Such a shame as they were a very nice team, and maybe had I been there to babysit it would have been a different end product. The project manager for mitigation was not my personal favorite as he did not comprehend how to handle a client who is having their house ripped apart and wants to put it back together. The project manager for reconstruction, Shawn and Ethan was a different story. Shawn was understanding and attentive. He came and checked in on the job every couple days if not daily. When there was a problem Shawn was on it, he wasted no time and was constantly making sure the project was moving in the right direction. Overall a good company. read more

Bottom line is go with someone else. I had to use this type of service again and had none of the below issues with First Atlantic. They required me to sign a work order prior to giving an estimate. One of the items in the work order stated that I would be responsible for anything that insurance doesn't cover. According to our property manager (this property is a rental) who I brought this up with, he had this issue with them in the past but thought that they had fixed the problem. They did not. USAA Insurance did not cover 1100 dollars of what they wanted. They threatened collections on me to pay this amount on top of the approximately 3500 that USAA covered. Mind you that this threat, done via email with no official document, was the first time that they demanded that I pay this amount. On top of this they did not provide a detailed invoice until this moment even though I had asked for one. (They said they forgot to include me on the original). I paid knowing what I had signed, but told them I would start the process of making sure that all people know how they do business, and that I would never use them again. Funny enough I needed these services once more a couple months later which is when I went with First Atlantic and had the complete opposite experience. I called USAA to ask for their reasoning and they gave me a break down. 1. This company charges above market rates. The USAA adjuster had told me that they discussed this with the company, so they were well aware that they were charging above market rates. Insurance does not cover rates that go above market value. 2. They charged for supervisor hours. This is apparently unusual and not covered by insurance companies. 3. They sent some samples to a third party to be tested. Again the adjuster had talked to the company and told them to provided an invoice and after doing that they would cover this portion. An invoice of the third party testing was never provided. This company relies on the notion that they must get in right away to prevent further damage to your property, rushes you to sign the work order, knowingly charges rates that insurance will not pay for, and does not provide proper documentation to insurance to allow for a larger reimbursement. Edit: Attached is the statement from USAA. They also used a lab by the name of Commonwealth of Virginia Asbestos Analytical Laboratory #3333000153 per their documents. read more

Emergency Restoration Services - USAA statement. - Damage Restoration Near Me - Virginia Beach, Virginia

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ERS did a fantastic job from mitigation to restoration of our kitchen! Their entire team was fantastic but I cannot say enough good things about Ki and Serene! Ki went above and beyond finishing our kitchen, even stay late a few days to get it done quicker for us. Serene always answered any and all questions I had in a timely manner. Again, I can't say enough good things about this team! 5 stars! read more

Emergency Restoration Services went above and beyond during one of the hardest chapters of our lives. After our home was severely damaged, we spent months , displaced and uncertain of our next steps. From my first call with Jason Webster, I felt supported and respected. He was patient, professional, and took time to educate me through every step. When we were finally able to begin, Jay picked up right where Jason left off -- knowledgeable and reassuring. The on-site team, led by Jose, were absolute gems. They treated our home with care and treated me like a human being who had been through the wringer. Every ERS team member we encountered was kind, respectful, and professional. I never felt unsafe or dismissed, which sadly hasn't always been the case with other contractors. Thanks to ERS, I now know our home is safe and clean. We still have a long road ahead rebuilding, but I can finally sleep at night knowing we got this critical step right. If you're facing mold, fire, or other remediation, especially under difficult circumstances -- this is the team you want. read more

The company is the worst.. it is called emergency and my house my house is not fixed now for one year and half.. They made me pay out of my pocket money to complete the budget.. saying that the insurance does not want to give them money... forcing me to choose stuff less quality and different from the stuff I used to have.. sending me home depot to choose mater for prices that is not existing... trying to put me in situation and forcing me to pay out of my pocket. They are taking advantage of the situation..the staff the rude... especially this who called serene. She is sending me get backsplash for 3.80 and that price is not existing in the market. I have difficulty talking to the owner of the company. They are big mouth and saying there is no one you can talk to. Me and my kids have been w read more

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Ten stars Today 5/31/24, I spoke to happy, pleasant and caring voice that listened to my concerns, she scheduled me an appointment immediately such happiness on the phone. Shout out to you. I met today the most knowledgeable and professional estimator Luke Gray. He is "the bomb", he explained everything, he relived so much STRESS AND ANXIETY, letting me know that he is here for us. This company that I found on Google feels like family. Yet I just had a consultation. Luke you are a gift from God to this company. Thank you I will call your company for any issues and refer other's as well..... I added you to our community private page on Facebook for Sajo Farms. Your business card is on my fridge. read more

Emergency Restoration Services - Damage Restoration Near Me - Virginia Beach, Virginia

From the mitigation team to the reconstruction team everyone at ERS are a class act! From the very beginning we knew we were in great hands with them. Everyone was very caring, compassionate, professional, knowledgeable and skilled at every aspect of the their roles. Even the subcontractors they use are extremely skilled and terrific people that use absolute top quality products. Except for minor frustrations with time delays due to material delays, scheduling delays and holidays with Thanksgiving, Christmas and New years, etc we couldn't be more happy with the beautiful spa retreat bathroom that ERS and their subs have created for us! I would highly recommend inviting them into your home and feel secure that they will bend over backwards to make sure you are extremely satisfied with a project you have for them and their subs! Trust me I have been around and have very high standards! You will not be disappointed! 94 Description of Work: Water mitigation for toilet leak through tile read more

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Jason from Emergency Restoration Services was incredibly professional, kind, and helpful! I had them come out to provide a quote, and he made recommendations to save me money. He also went out of his way to give more recommendations for issues in other parts of my house. He truly wanted the best for me, even when I wasn't a paying customer yet! read more

Great service. I had an issue with a counter top and they were on top of it. Fixed it quickly and my place is better than before. Highly recommend! read more

I would not recommend this company. They did not begin to clear out enough material from the water damage to allow for drying to take place. Next, the information that I shared with office personnel and staff was not shared within the company when I returned their phone calls. I would strongly suggest you look elsewhere if you are in need of restoration services. read more

We had a leak that was undetected until the walls were covered in mold. ERS came in and did the cleaned up . Our furniture was stored with them for almost two years, finally had it delivered June, 2023. We had several pieces damaged, boxes not labeled, food and cleaning products packed in boxes. The sofa legs were removed form the sofa when they took it out of our home. When they returned with it, the legs were not with the sofa. We were told that we would need to unpack all the boxes to find the legs. We had over 65 boxes, and not planning to unpack all of them, as we were selling our home. I was told they wouldn't come back until we looked in all the boxes for the other legs. I ordered new legs, and they did come back to fix the sofa. They returned rugs that were to be clean, uncleaned. We are still waiting for one item to be replaced, and payment for a vintage table that was broken and is not repairable. It has been 9weeks since we had our furniture delivered. We found out today that the person responsible for payment of the damage pieces is the owner of the company, and hasn't issued the check and has know about this. We have continued to follow up , and getting no results... read more

1. This work was discussed by you and I, and I offered to do the additional work at our cost because it was missed by Ryan. **No - you offered to split the difference. I originally told Ryan that the lowest bid thus far was $8500. He offered me a bid of $8000, but after a day's work you told me it would now be $16,000, but offered to drop it to $12,000, with the total for the work already done due immediately if no further work was to be done.** 2. The kitchen remediation started as planned however the scope of work grew because of the extent of hidden mold and water damage. **Understood - no issues with that.** 3. However there were several times that we were scheduled to be there, showed up, and were not able to access the house because you were not there. **I was there every day, typically sitting in the kitchen looking @ front door. There are other reviews stating your crews sat in the driveways of your customers without coming in. In fact, I called your office @ 10am daily & spoke to your receptionist to find out you hadn't scheduled any work @ my house that day. I was NEVER told when you were not arriving, and you admitted to your poor communication to my face on my back patio. 4. It was our recommendation that you even file the claim bases on our experience we felt you had a valid claim, and additionally it was our relationship with the third party adjuster as well as our documentation and discussions with the adjuster that helped with getting the claim accepted in part to pay for the new kitchen that you were originally going to have to pay out of pocket for. At no point was the quality of work addressed to us by any adjuster. **The kitchen was going to be paid by insurance, per the desk adjuster, who stated she never spoke to your company. Two of the three adjusters who came to the house - as well as a few of your own employees - SHOWED me the correct way to have done the work, and offered to testify if I had to take you to court for poor workmanship.** 5. And yes, when the first installer came out to make the repair it was sub-par, which is why the construction manager came out and reinstalled the flooring correctly as soon as it was brought to our attention. When this was explained you asked us to still cut out the other water stained sub-floor which we did, and again the construction manager made the repair to your satisfaction. **Two adjusters and some of your own employees told me differently. I had to call you TWICE to redo a job, because even the first redo was cited by an adjuster. And please note - the SECOND time you came out, you told me that my floor showed 16 on your OWN moisture meter, which you told me YOURSELF was subpar and could have been dried (but STILL hadn't been, despite a $12,000 job)** 6. Every item that was billed to you and your insurance company was completed by ERS. At no time did we charge for items that were not completed. **Everytime I called to question an item on the statement, you corrected it, but then ADDED another charge which hadn't been there before, INCREASING my out-of-pocket costs TWICE.** Poor communication, terrible customer service, not showing up for the job on multiple occasions, NO project management or oversight (until I called and complained), and subpar job performance were the reasons I fired you. This after giving you multiple chances to make it right. And yes, the contractor who replaced you got the job done in about two weeks and EXCEEDED expectations. Referrals will gladly be given to any who ask - email me @ DanielByrdEMT@Gmail.com. read more

Started out with their rep Ryan coming for an emergency estimate Sep 2018 - the price was lower than competitors and they could start within a week. After being at our house & working a whole day, the Owner Chad shows up and immediately DOUBLES the price from the estimate - it seems Ryan didn't actually look at anything (this is otherwise known as the 'Bait-and-Switch'). Not much choice - they'd already started work & Chad offered generously to lower the price a bit. They started in the crawlspace with mold remediation & got that done well. They started the floor demolition for the kitchen and sealed it off against dust and entry, but after a few days they didn't bother to show or even call to let me know they weren't coming. Sometimes, they'd just show up, half the time late. I bean calling the receptionist, who'd let me know if they were coming or not that day, but there was no schedule otherwise. No one watching to see what kind of work they were doing - no Project Manager or Foreman - which became apparent after they took down the dust barrier. They removed SOME floor, but for some reason left OTHER water damaged floor that they were supposed to remove - it literally felt like walking on packaging bubbles! Owner Chad apologized when I finally got ahold of him for 'Poor Communication'. It gets worse. Delays, poor workmanship, didn't clean up after themselves, and THREE complaints about not tearing up enough floors (which required them to do the same job THREE times!). Two independent insurance adjusters (dispatched by my insurance because they didn't understand how bad the contractor actually was) as well as ERS employees sent to repair poor work mentioned how poor the job was. I would have fired the company but ERS was so far into the project however I couldn't afford to pay them and another company to do the same job, so I continued to beg them to complete the job correctly. Eventually, after they replaced sub-flooring so poorly they left a full inch gap between the floor and one wall, I called to complain and fired Chad. He became rude, accusing ME of causing issues, and stated he would do no more work for me. They DID come to fix the gap and yet another issue after I informed them I had evidence of poor workmanship and threatened to report them. Billing was an issue as well, especially after Chad lied about items submitted to insurance, tried to overbill me for multiple items, & bill me for work not done. He revised the bill multiple times upon my complaints, always INCREASING the bill by adding more items or charging more for work. I will NEVER use them again and would recommend Barney Fife or the Three Stooges over ERS. read more

We had an issue with our A/C unit where is was leaking through our ceiling. We were dealing with the home warranty company which was tedious to say the least. They sent one A/C vendor out to the house which said the unit needed to be replaced but they would not do it before having a mold remediation. We contact ERS and they came out the same day. We spent the next week and a half trying to coordinate with the A/C vendor and the warranty company to get a quote and see when they were going to do their work so we could coordinate with ERS. We put in a formal complaint with the home warranty company and sent another vendor who fixed the unit in 30 minutes. ERS began work immediately after that. Aaron at ERS was amazing. We went through a lot of stress during this issue. He was the first person to step and run with it. He took the home owners insurance appraisers information and worked directly with him so we did not have to play middle man. He made it a very smooth process. They first dried everything and the team that set all of that up was extremely professional and very friendly. Then they did the repair and it looks better than it did before this happened. They made this a very positive experience. We are very grateful! read more

Unprofessional. Company was hired to repair bathroom floor while my family was out of town. Workers set up equipment next my husbands car and left several deep impact scratches. Took a few weeks for owner to come assess damage and then states, we have no proof other than several witnesses therefore denied responsibility. Untrustworthy and would not recommend. read more

We are landlords who live in Hawaii. This can complicate coordinating repairs for our property. It came to our attention that our house in Chesapeake had mold from a leaking skylight. I called Emergency Restoration Services to have them assess the damage and it was worse than we thought. All 3 of the skylights were leaking. Aaron coordinated repairs with the roofing company so the ceiling would be open to ensure the skylights were not leaking before his crew closed up the ceiling again. Being so far away, I appreciated his communication (both with me and our tenant). The repairs were completed April 2017. We went to the house in July and were able to see ERS's workmanship. They did a great job matching the texture of our ceiling so the repair is almost undetectable. Thanks again! read more

During a renovation project at our office, it was discovered that we had a mold problem. The contractor had one of the big service companies come out and scare everyone with how bad of a problem that we had, not to mention the $30-40k price tag, which scared me. I had two companies, one of which was ERS, for quotes(both of which were much less than the "big" company). I went with ERS for under $3,000. Aaron did not recommend we do any more than we needed. and said that we did not need remediation in all of the offices. Upon acceptance of the bid, a time was scheduled, the crew showed up on time, and got the job done in a timely manor. read more

I hired ERS for several mold issues and I have to say these guys were awesome. From the initial call to the final clean up, professional and flawless. You could immediately tell the difference in the quality of the air, which was tested by ERS upon completion. They will be my first call if I need them again. read more

Best Restoration company in the Hampton Roads area. My husband and I were beyond pleased with the quality of work and having it done in a timely manner. It was a very easy process from calling to set up an appointment for an inspection to the work completed. Exceptional working knowledge of drying and mitigation as well as construction. Amazing customer service, friendly, professional, and hardworking employees, and it's easy to see they pride themselves on excellence and going the extra mile to meet the customer's needs. I highly recommend this company you will not be disappointed. read more

Recommend without any hesitation and would ask for Aaron every time! His expertise, patience, attention to fielding and responding to numerous questions and diligence in repair work turned a nightmare into a positive experience. ERS ensured each aspect of the job was handled quickly and professionally. read more