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    Emergency Restoration Services

    3.6 (19 reviews)
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    Services - Emergency Restoration Services

    Biohazard cleanup

    Damage restoration

    Mold remediation

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    The company is the worst.. it is called emergency and my house my house is not fixed now for one year and half.. They made me pay out of my pocket money to complete the budget.. saying that the insurance does not want to give them money... forcing me to choose stuff less quality and different from the stuff I used to have.. sending me home depot to choose mater for prices that is not existing... trying to put me in situation and forcing me to pay out of my pocket. They are taking advantage of the situation..the staff the rude... especially this who called serene. She is sending me get backsplash for 3.80 and that price is not existing in the market. I have difficulty talking to the owner of the company. They are big mouth and saying there is no one you can talk to. Me and my kids have been w

    Tile cabinets lights mirrors and paint

    From the mitigation team to the reconstruction team everyone at ERS are a class act! From the very beginning we knew we were in great hands with them. Everyone was very caring, compassionate, professional, knowledgeable and skilled at every aspect of the their roles. Even the subcontractors they use are extremely skilled and terrific people that use absolute top quality products. Except for minor frustrations with time delays due to material delays, scheduling delays and holidays with Thanksgiving, Christmas and New years, etc we couldn't be more happy with the beautiful spa retreat bathroom that ERS and their subs have created for us! I would highly recommend inviting them into your home and feel secure that they will bend over backwards to make sure you are extremely satisfied with a project you have for them and their subs! Trust me I have been around and have very high standards! You will not be disappointed! 94 Description of Work: Water mitigation for toilet leak through tile

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    Recommend without any hesitation and would ask for Aaron every time!

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    SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Neck

    SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Neck

    (18 reviews)

    A pipe burst during the night and was only discovered when my tenant woke up to a puddle under his…read morebed. The damage was so extensive that the condo below us had water coming out of the ceiling fixtures. I was already up to my elbows in alligators caring for a family member with a terminal illness, and I had never been in a situation quite like this one before. What to do? After talking to my insurance company I learned I was covered for a remediation team. I had never even heard of such a thing. A quick comparison on Yelp led me to select ServePro. I am so glad I did. ServePro handled everything. They were quick. They were thorough. They were professional. They had all the equipment needed to get the job done. They have a team of professional tradesmen. They kept me informed every inch of the way. They could not have been more kind or caring. ServePro was a God-send. My downstairs neighbor, on the other hand, selected a different remediation company. Let's just say they have a much sadder story to tell. Go with ServePro.

    I am the sole care giver for two medically fragile individuals: my brother who is a non ambulatory,…read moredisabled autistic adult and my father in home hospice who has stage 4 cancer. I am a 35 year old transgender woman navigating the damage and repairs after we had after a water pipe burst upstairs in our family home during early February. Up until today, the folks sent by Servpro have been solid, but this morning I was contacted by one of their subcontractors (Gregory Starling, from "Just One More LLC") who called and brought up their vote and politics for Donald Trump, unsolicited. He explicitly said he supports Trump, "for his business," which was shocking and disheartening: every one in my house is under attack by the Trump administration. From hospice care, to Medicaid funding, to my healthcare and legal rights to housing and employment. It's not a casual or welcome conversation to bring up Trump while we should be discussing material selections. I told Greg I did not think we could move forward with him because my family does not support politically fascist business; my grandfather fought in WW2 against the Nazi's and would turn in his grave. Then I got a call from the Project Manager, Justin. Justin explained Servpro's policies about not bringing up race, religion, politics, gender, etc. and we agreed that business (let alone delicate repair work in ones home) is not the place to discuss politics. He also told me there was no one else who could step in without adjusting the timeline, so I told him I wouldn't be 100% comfortable but that I can suck it up and work with Greg so long as he doesn't bring up politics again; the medical transport was already on the road coming to relocate my sick father during planned demolition tomorrow. My family is desperate and its been months of delays and I did not realize Greg would be the only option. So, I reconsidered and was willing to move forward after Justin reassured me there was a whole diverse team at Servpro... and it didn't seem right to blame the whole team for Greg's unsolicited political views. Then I got a phone call from the Servpro of Virginia Beach General Manager, Mr. Jason Cheracles. Mr. Cheracles was upset, if not offended himself, telling me at one point I am "what's wrong with this country" and informing me they would be "canceling the contract" and issuing a refund. I implored him to reconsider or reschedule, I even offered an apology for any offense and explanation that none of this would have happened if Greg didn't bring up politics and make it explicitly about his business. I understand that Greg's politics reflect on him, and if he so chooses, his business. That's his right, it is America after all. But I was shocked to see Servpro take the side of a subcontractor that violated their own policies against bringing up politics to homeowners. I was blamed and punished for Greg's violation of policy and trust, even after I was willing to set aside differences. Greg and Jason were the ones unwilling to reconcile difference or move forward. As shameful as it is: I begged. Jason told me there was no way to reschedule or work with anyone else either; that Servpro had other subcontractors but that he knew none of them would want to work with me. If you have an emergency, do not hesitate to call Servpro as they are a vital service. They employ A LOT of people, many great folks. Justin, for example. But when it comes to repair work and their subcontractors: beware. If they bring up their politics to homeowners and the homeowner bulks... this Servpro will not apologize, try to find a solution, or work with you... they will blame the homeowner and leave them with a broken house and the yellow pages. Even if the homeowner is disabled on their deathbed. I probably shouldn't have taken issue only to be willing to work it out afterwards, but I shouldn't have had to deal with politics *at all* and I am desperate to get our home put back together. Mr. Cheracles and Greg do not care about that desperate need. So, we will find another contractor.

    First Atlantic Restoration - This is all that was done

    First Atlantic Restoration

    (32 reviews)

    If you have a home emergency I would definitely recommend choosing another restoration company…read more I've had 2 different projects done. One was at my rental property, the second at my primary residence. When a new tenant moved into the rental property we found many things that weren't done correctly, some that cost me a large amount of money. Thank goodness there was a new project manager, who corrected many of the problems caused for the last project manager. There was a huge amount of leaking when my tenant took a bath. It caused water damage in both adjacent bathrooms. The master bath floor was to be taken down to the studs in the insurer payment. It wasn't. When the hall bathroom flooded, the workmen found asbestos that has been covered by layers of tile. My question was if the adjacent bathroom floor had been removed to the studs, wouldn't asbestos have been found there too? The Project Manager admitted Yes. Asbestos was then found. The company covered the asbestos removal in that one bathroom but not the other. If they had done the work correctly the first time they would have known both bathroom floors were the same. Then the source of the tub leak had to be found. The plumbing under the house wasn't going to the city's connection. More big bucks for me. The new project manager did correct some issues that the now no longer employed Project Manager didn't correct. He couldn't believe that he actually took the new toilet I ha recently replaced & replaced it with a cheap one. I saw it & said "Where is my toilet?" The next day what I thought was my toilet has been returned,. But when I tried it the lid wasn't solid like the one I had recently bought. My theory was that he was running his own business on the side & skimming from First Atlantic & its customers When I had a pipe break at my primary residence I panicked & called First Atlantic. To my chagrin they assigned that same Project Manager. On hindsight I should have requested someone else. I later learned that he was sub contracting work to companies not used by First Atlantic. They had to remove the tile from my master bathroom floor to mitigate the water damage. It was obviously not done correctly. A few years ago I had my front door removed. The stud it was connected to, which was directly under the worst of the water leak, was so rotten that it crumbled into pieces. The tile company didn't shield the bathroom correctly while they ground away the inches of hard insulating material under the tile. My vanity, closet & bedroom were coated with the residue. I had to throw many things away. When the cleaners he hired were asked about cleaning the area they indicated their instructions were to clean a path from the VA bathroom and down the front staircase . I later learned that First Atlantic has their own cleaning crew that would never have said that. I could go on and on. Suffice it to say that even with personnel changes, I would never hire this company again.

    Drywall was removed and replaced quickly. The finish job looks better than the original. Matched…read morepaint very well. Definitely would hire them again. Great job done by Eric!

    Aresco of Tidewater - housefire

    Aresco of Tidewater

    (1 review)

    I had water damage and needed floors replaced for living room, half bath and two small closets…read more Repairs were covered by insurance and they contracted Aresco of Tidewater,LLC. After I signed the contract on 9/24/21, I realized I made a big mistake using this company. From the beginning there were several issues and things continued to get worse. There were several days no one showed up for appointments THEY scheduled. When workers did show there was very little done as it appeared they didn't know what they were doing. One of the helpers called and asked if he left a saw at my house. Then there was a week that absolutely nothing was done - no show, no phone call. When I called to see what was going on no one answered. Instead of a phone call I received a text asking ME to call back tomorrow. No explanation or apology was ever given - there was absolutely no regard for my time. I should have known that when full payment is demanded before they put you on the schedule - that is a problem and a very bad sign! Repairs were finally completed a week before Thanksgiving. They had the floor technician give me a certification of satisfaction form with a balance at the top of the form. So if I sign the form I'm acknowledging the outstanding balance. Very, very, very poor customer service.

    From the owner: Aresco of Tidewater provides water damage, fire and smoke damage, and mold remediation services,…read morewith 24/7 emergency support, to the Virginia Beach, VA area.

    Emergency Restoration Services - damagerestoration - Updated May 2026

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