Steve and his team are amazing to work with and bring expertise and peace of mind during the worst…read morecase scenarios. They are professional, responsive, and extremely knowledgeable. 5 stars! 10/10!

I was recommended to Neptune Restoration after a pipe burst in my home that flooded my living room…read more The guys were quick and sufficient. He even got my area rug dry cleaned. I would definitely recommend this company.

Hired this company multiple times. First was a couple years ago, I had them come in to clean my…read morecouch because I have 6 dogs and watch dogs for a living so, it gets stinky in here. They took the smell out of my couches SO EASILY. Even with the fact that the couches were completely different materials and they removed stains as well!! We then hired them for mold services. First, they removed the mold from a wall in our back room, I started breathing easier immediately following the removal. They then removed mold from our living room and it turned out to be less than we thought!! Only thing I don't like with the company is they don't put plastic over insulation after the wall is cut out. I had a lot of insulation falling onto my floor after the work was done. But I just taped trash bags over it :). Thanks for all the hard work you and your team put in. I can comfortably live in my own home now after a 3 year battle of health issues from mold :)

Inlet Services provided prompt and professional services that met my expectations from requesting a…read morequote all the way thru payment. I felt the job performed was done at a competitive price. The technicians performed the exact services I requested.

Call United Restoration first and always for any work, and if you pick any other restoration…read morecompany....Good Luck... you will need it. Call United Restoration and make sure they send out Lawton !!! United Restoration turned my kitchen nightmare into a dream kitchen!! They were OUTSTANDING during the entire process. If you have USAA just call United Restoration. Lawton did a fantastic job walking me through the claim process, provided recommendations during demolition and rebuilding and expertly managed all of the trades (electrical, dry wall, plumbing, construction, painting, floor team, mitigation...). Lawton's thoroughness and attention to detail prevented any rework or mistakes. Our renovation was not simple - we removed the sub floor, removed a wall, all new flooring downstairs, extensive electrical work and got pre-existing issues up to code, rerouted plumbing, new counters, cabinets, ripped out a sliding glass, put in French door, side lights, a coffee bar and bourbon bar, all new appliances. Not to mention all the scheduling of City inspectors.

United Restoration is best seen as a company that is honest, hardworking, dependable, and fair…read morepriced. Our family has always went with them for our renovation and repair needs. They don't pressure and exaggerate the price /problem just to lock in a sale. Clay Simmons has created a resource for homeowners that is built on integrity and good morals.

If you have a home emergency I would definitely recommend choosing another restoration company…read more I've had 2 different projects done. One was at my rental property, the second at my primary residence. When a new tenant moved into the rental property we found many things that weren't done correctly, some that cost me a large amount of money. Thank goodness there was a new project manager, who corrected many of the problems caused for the last project manager. There was a huge amount of leaking when my tenant took a bath. It caused water damage in both adjacent bathrooms. The master bath floor was to be taken down to the studs in the insurer payment. It wasn't. When the hall bathroom flooded, the workmen found asbestos that has been covered by layers of tile. My question was if the adjacent bathroom floor had been removed to the studs, wouldn't asbestos have been found there too? The Project Manager admitted Yes. Asbestos was then found. The company covered the asbestos removal in that one bathroom but not the other. If they had done the work correctly the first time they would have known both bathroom floors were the same. Then the source of the tub leak had to be found. The plumbing under the house wasn't going to the city's connection. More big bucks for me. The new project manager did correct some issues that the now no longer employed Project Manager didn't correct. He couldn't believe that he actually took the new toilet I ha recently replaced & replaced it with a cheap one. I saw it & said "Where is my toilet?" The next day what I thought was my toilet has been returned,. But when I tried it the lid wasn't solid like the one I had recently bought. My theory was that he was running his own business on the side & skimming from First Atlantic & its customers When I had a pipe break at my primary residence I panicked & called First Atlantic. To my chagrin they assigned that same Project Manager. On hindsight I should have requested someone else. I later learned that he was sub contracting work to companies not used by First Atlantic. They had to remove the tile from my master bathroom floor to mitigate the water damage. It was obviously not done correctly. A few years ago I had my front door removed. The stud it was connected to, which was directly under the worst of the water leak, was so rotten that it crumbled into pieces. The tile company didn't shield the bathroom correctly while they ground away the inches of hard insulating material under the tile. My vanity, closet & bedroom were coated with the residue. I had to throw many things away. When the cleaners he hired were asked about cleaning the area they indicated their instructions were to clean a path from the VA bathroom and down the front staircase . I later learned that First Atlantic has their own cleaning crew that would never have said that. I could go on and on. Suffice it to say that even with personnel changes, I would never hire this company again.

Drywall was removed and replaced quickly. The finish job looks better than the original. Matched…read morepaint very well. Definitely would hire them again. Great job done by Eric!

I strongly recommend this company! Jacob of universal came by to my house today to perform an air…read moreduct cleaning and sanitation. Professional and very friendly, He did an excellent job!

Hired, set appointment, was told I would be sent a contract. Received nothing. Contacted them…read moreagain. Still nothing after a week. Called and cancelled appointment. Not chasing contractors anymore.

Came out to my house within an hour, cleared the toilet stoppage within the hour. They were a…read moresecondnd opinion and did NOT go through my roof. Thank you, Dennis!

Called Roto-Rooter to look at a leaking upstairs shower drain. He Eyeballed the drain and where the…read morewater leaked in the kitchen below. $1200 quote. He returned three days later and opened the ceiling. Saw some mold and the UPSELLING began. After three days of disrupting, energy sucking drying equipment, I requested that they remove the stuff they wanted to leave for an additional two days. The plumber returned, looked at the area and requested that I cut holes in the HVAC ducting so that he can access the leaking drain. At this point I had, had enough and repaired the drain without cutting holes in the HVAC and it took 1.3 hours and $11.00. After a $1500.00 down payment for the drying they are now sweating me for an additional $500+ less than a week after invoicing me. Won't use them again because they just try to milk you and your insurance. Plus, $1200 to install a shower drain? They SUCK!

Great value! After…read morestorm damage to my roof, I called the restoration experts, and I'm so glad I did. They handled everything from the initial assessment to the final touches, and the quality of work was impressive. I highly recommend them for any damage restoration needs.

A scammer from start to finish. Makes empty promises, from timelines to quality of work. Had…read morefollow-up contractors come in to finish his incomplete work who said work was substandard and in some cases totally wrong. They had to rip out the little bit of work he did complete because they didn't trust it. Tile was done before plumbing was complete, for example. There are many outstanding lawsuits against him. Save yourself the aggravation and find someone else for your job!

IF YOU ARE A WOMAN..DO NOT US THIS COMANY!!!!! Upon coming…read moreback into my home after Hank and his team left, I was shocked at the mess they left behind! Plaster pieces everywhere. Vent cover left off. Furniture left in middle of room with chemical cover still on it. I was extremely upset. A big home having to be deep cleaned top to bottom!! Upon calling Hank's office and leaving a voice message explaining my feelings over this "huge mess", a short time later I receiver a very SEXUAL text from him (his phone) using some of my own words from my message, clearly letting me know my message had been listen to. To say I was taken back by this was an understatement. Long story short the area manager came to my home a few hours later made the lamest reasoning for the text. Which I did not believe but told me he would investigate. Told me to get the cost of cleaning bill to him. I did and heard nothing from him. Ron Halsey. Hank left me a message that never said he was sorry for the smutty message just sorry for the work not being done right and any misunderstandings. THERE IS SOMETHING VERY WRONG WITH THIS COMPANY. IF YOU ARE A WOMAN..DO NOT USE THEM!!!!!

Hank is a real piece of work... August 2023…read moreTried to bill me for work that wasn't done I asked for an adjusted bill for only the work that was done I never received an itemized adjustment I followed up multiple times 8 months later... Sent my "debt" to a debt collection company with, I guess, the proper amount? It was still more than it should've been and I was charged interest. Oh, and they don't actually "restore" anything; they just ripped everything out and put some machines in to take care of potential water damage. To top it all off... Hank did the work before discussing pricing with me. I really felt like I was taken advantage of, never had anything like this happen before and Hank took the opportunity and ran with it. I suggest reading the other reviews before considering hiring them; not worth the value at all.