Superior managed an addition to our home. Everything went very smoothly. The work was excellent…read more They went above and beyond to help us get back in our home quickly. Highly recommend!

Superior services does quality work in a timely manner with great communication throughout the…read moreprocess! They did a full remodel of our master bath and have done several other smaller projects for us as well. They were very responsive to any questions or concerns we had along the way. The finished products are wonderful and I'd highly recommend this company!

The sales team was on their A game, I had no intention of using them but Chris was extremely…read moreknowledgeable and good at his job. He was not pushy, he was down to earth and presented the facts, answered all my questions and didn't ask why I wasn't willing to sign the moment his sales pitch was over but rather thanked me for my time and let me discuss my options with my spouse. Furthermore when it came time to deliver he did, he helped initiate the insurance claim and got the process started. Mitigation team was prompt courteous and very easy to work with. If you get a team led or with Rob on it he does great work! While a little heavy handed in the value of their work, the knowledge of the processes and osha requirements makes it near impossible for insurance to argue. When it came to reconstruction it felt like it took awhile to get started and then asking to be put on the schedule resulted in being accused of self importance. I understand scheduling delays can cause intimidation as to actually giving a client an estimated time frame, however to say you have no idea is not a good business practice. What saved them is they are incredibly talented at getting the customer top dollar with insurance because again they write with a heavy hand. Thankfully Jacob understood I was not willing to go over what insurance was giving us and worked with me to get as many jobs we could not do ourselves was covered in the actual estimate. A brief timeline for your awareness: From the start of rip out to the day insurance received the invoice was 10 days. Insurance then took 9 days for us to all get on the same page for mitigation. It took insurance another 13 days to agree on reconstruction costs. Reconstruction for ERS took 10 days to finish the estimate and materials list, I paid the deposit and signed the contract during that time- actual work started 9 days later. Despite the slow start they did get me on the schedule fairly quick. About the reconstruction teams: Masters of their craft are the carpenters Mike and Rick. They are so unbelievably talented in all they do; they understand wood and how to make the cuts look seamless and took great pride in their work. They will never be caught lounging around on the clock and are very courteous. Whenever you need a touch up or the project needs to be finished Shawn sends them because they are that good. They fix drywall, plumbing, you name it. I would hire them again personally due to the quality of their service. Steven and John the tile subcontractors are also extremely knowledgeable and went above and beyond to make sure I was getting the best product possible. They took care to not break tiles and if something was wrong they would rip it all out to fix it without me saying a word. Their understanding of high fail points in showers and how to ensure the shower and tubs were not going to fail made us as homeowners feel much more at ease. The drywall subcontractor left a lot to be desired. The team is so kind and did a phenomenal job hanging the drywall and skim coating over a terrible texture, but they did not clean up after themselves very well - leaving dust in electrical sockets, mud on electrical outlets and switches. They also did a lackluster job finishing the product - leaving a large imperfections on the walls bumps and grooves alike - and their primer job resembled that of someone painting with 75% water and 25% primer. Such a shame as they were a very nice team, and maybe had I been there to babysit it would have been a different end product. The project manager for mitigation was not my personal favorite as he did not comprehend how to handle a client who is having their house ripped apart and wants to put it back together. The project manager for reconstruction, Shawn and Ethan was a different story. Shawn was understanding and attentive. He came and checked in on the job every couple days if not daily. When there was a problem Shawn was on it, he wasted no time and was constantly making sure the project was moving in the right direction. Overall a good company.

Bottom line is go with someone else. I had to use this type of service again and had none of the…read morebelow issues with First Atlantic. They required me to sign a work order prior to giving an estimate. One of the items in the work order stated that I would be responsible for anything that insurance doesn't cover. According to our property manager (this property is a rental) who I brought this up with, he had this issue with them in the past but thought that they had fixed the problem. They did not. USAA Insurance did not cover 1100 dollars of what they wanted. They threatened collections on me to pay this amount on top of the approximately 3500 that USAA covered. Mind you that this threat, done via email with no official document, was the first time that they demanded that I pay this amount. On top of this they did not provide a detailed invoice until this moment even though I had asked for one. (They said they forgot to include me on the original). I paid knowing what I had signed, but told them I would start the process of making sure that all people know how they do business, and that I would never use them again. Funny enough I needed these services once more a couple months later which is when I went with First Atlantic and had the complete opposite experience. I called USAA to ask for their reasoning and they gave me a break down. 1. This company charges above market rates. The USAA adjuster had told me that they discussed this with the company, so they were well aware that they were charging above market rates. Insurance does not cover rates that go above market value. 2. They charged for supervisor hours. This is apparently unusual and not covered by insurance companies. 3. They sent some samples to a third party to be tested. Again the adjuster had talked to the company and told them to provided an invoice and after doing that they would cover this portion. An invoice of the third party testing was never provided. This company relies on the notion that they must get in right away to prevent further damage to your property, rushes you to sign the work order, knowingly charges rates that insurance will not pay for, and does not provide proper documentation to insurance to allow for a larger reimbursement. Edit: Attached is the statement from USAA. They also used a lab by the name of Commonwealth of Virginia Asbestos Analytical Laboratory #3333000153 per their documents.

My business has been working with Jeff at Cavalier Enterprises and we highly recommend them!read more

I brought cavalier enterprises in on a job when the previous water mitigation company started to…read moreignore us and not do the proper mitigation. Ryan came out and told us what the issue was and mitigated our house perfectly. Ryan also discovered a separate issue with water in our house that he made us aware of. Ryan, Don, and Rob have been working with our insurance company to make sure everything was covered. It has been a headache with our insurance company trying to get them to understand the exact issue but Rob, Don, and Ryan have all bent over backwards to make sure that our insurance company knew what the problem was and understood exactly what the issue was so that it could be taken care of. I would recommend cavalier enterprises to anyone if you have a water mitigation issue.

Never again. Zero accountability. The owner doesn't show the contract to his workmen. I had to…read morediscuss it openly between them all. The workmen talk so much crap about the owner you wonder how he has any employees. They call him cheap and always complain about not having the supplies they need to do the job. The owner puts up stuff online about being such a good person, former police officer, active in church, and boasts about having been a realtor. Notice he isn't any of those now. If he was any good at them he would still be doing them. Worst of all the owner's eyesight is failing and he admits he hasn't had an eye exam or new glasses in over seven years.

We were so optimistic about using The Beach Painter but regrettably we're walking away…read moredisappointed. Joe is personable and everyone on his team appeared friendly. Overall we were pleased with the paint job we received but there were communication breakdowns and rework was needed. Joe appears to be extremely unorganized and his timelines for availability are grossly inaccurate. If you're willing to tolerate the hassle of trying to lock in a time to get the work done give them a shot. I highly recommend writing down your expectations to prevent miscommunications. For me, I'm moving on.

We had water damage to our floor from a leaky fitting on our dishwasher. We didn't know how long it…read morehad been leaking. Water was squishing up through the laminate floor about 15 feet from the dishwasher and we didn't know why. We called on January 29 after a really cold snap. They came right away and identified the source. They removed the damaged floor and dried out our kitchen and living room. They got approval from our insurance company for a floor replacement. We decided, at our expense, to also have them replace our carpeted stairs with hard wood to match the new floor. There are separate crews for mitigation and restoration. Both were professional and reliable. This ended up being a big project which required additional floor leveling and replacement of insulation under the house. All of the floor had to be removed which required the kitchen countertops to be removed and re-installed along with most of the cabinets. They were able to save all the cabinets. The drying process can take a while and the fans are noisy. They won't repair the damage until it is completely dry, which makes total sense. We couldn't be happier with the result. The floor looks fantastic and the stairs are crisp and modern and meet current code. United Restoration treated us well during the mitigation and restoration. Just plan for it to take longer than you think because there are so many moving parts with demolition, plumbers, painters, etc. We recommend United Restoration wholeheartedly.

Call United Restoration first and always for any work, and if you pick any other restoration…read morecompany....Good Luck... you will need it. Call United Restoration and make sure they send out Lawton !!! United Restoration turned my kitchen nightmare into a dream kitchen!! They were OUTSTANDING during the entire process. If you have USAA just call United Restoration. Lawton did a fantastic job walking me through the claim process, provided recommendations during demolition and rebuilding and expertly managed all of the trades (electrical, dry wall, plumbing, construction, painting, floor team, mitigation...). Lawton's thoroughness and attention to detail prevented any rework or mistakes. Our renovation was not simple - we removed the sub floor, removed a wall, all new flooring downstairs, extensive electrical work and got pre-existing issues up to code, rerouted plumbing, new counters, cabinets, ripped out a sliding glass, put in French door, side lights, a coffee bar and bourbon bar, all new appliances. Not to mention all the scheduling of City inspectors.

I would like to thank the 2 gentlemen who did a free inspection of my roof ( Thomas Morgan )…read moreHe and another shorter man gave me a thorough inspection climbing on the roof all over, then checking the attic as well I'd had 2 other roofers look at my ceiling to the tune of 12 - 17 thousand dollars THEY NEVER WENT ON THE DAMN ROOF !@&$@ THESE 2 GENTLEMAN WERE HONEST ! They said we don't see any water !Imagine my delight when they said YOU DIDN'T HAVE A LEAK, what you have is a crappy paint job! If I ever have a problem , you better know I'm calling NEXUS 757 NO QUESTION ! Ricard G

They have bad quality workmanship, they use the wrong tools for the job and cheap materials for the…read moreproject. One star.

They have a great sales pitch. Yet they made a catastrophic mistake and cut a hot water line,…read moreflooding my first floor. Instead of taking full ownership and correcting the mistake, they dodged and blew off the damage, stating, "It was Category I water damage due to a clean water spill, and a carpet cleaning should resolve it." Ironically, I originally hired them for "clean water damage" from a refrigerator line leak, and they had no problem billing my insurance company for $3,200.00+. Due to their mistake, my property suffered water damage that they wanted to ignore and dismiss. Even after giving Neptune Restoration ample opportunity to make the situation right, I had to hire another mitigation company to handle the water damage due to their error. They were completely unprofessional and acted like total crooks.

Steve and his team are amazing to work with and bring expertise and peace of mind during the worst…read morecase scenarios. They are professional, responsive, and extremely knowledgeable. 5 stars! 10/10!

Based on Yelp reviews I called Nowak for an estimate on Gutter & Downspout Cleaning, I got Voice…read moreMail & left a message. A few weeks later he called me and apologized profusely for forgetting me. He was in the area & asked if could drop by for an estimate. Not feeling well that day, I told him it was fine as long as I didn't have to come outside. He said he would leave the estimate in the door handle. The estimate was very reasonable, especially considering I live in a two story house & already had my Christmas lighting installation done. When I agreed to the estimate Matt asked if I was flexible. He would do the cleaning when he was in the area and I didn't need to be home. The bill would be left in my mailbox. That sounded great to me. It wasn't long before Matt did the cleaning. He did a fabulous job. There was not a speck of debris left around my house. Rain water now goes through the downspout instead of pouring over the side of the gutters. When I called to give him my credit card, I asked if he could put me on a recurring schedule. I've had all my large trees cut down. But there's an evil pin oak next door that hangs over my driveway & yard, wreaking havoc on my vehicles, clogging the gutters and offering a feast of acorns for the delighted squirrels. Do not hesitate in hiring Matt. He's extremely pleasant, does fabulous work and will keep you on a recurring calendar. Thanks Matt! Now can you do anything about the squirrels? :)

I hired Matt to power wash my house…read more He arrived on the scheduled date on time and proceeded to do the job. He is very proficient and thorough and produced an excellent work product. I would highly recommend Matt to anyone needed a home power wash and will be using him again in the future! Art Prince