TL:DR version: Excellent mechanics, excellent customer service. They are spectacular. If there's someone reading this who needs work done on their auto, head to Goose. The whole saga: Our check engine light came on during a cross country roundtrip (San Francisco to New York!) In Tucson the mechanic was great, said the codes were random and reset the light telling us if it happened again we should have it checked out more thoroughly. It happened again. There is something particularly nerve wrecking about staring at that light knowing we have more than 5,000 miles of driving ahead of us. I found Goose through Google and called a few hours ahead and Robert, the manager, immediately put me at ease. He just has that voice of calm and assured me they could diagnose the issue. We pulled into Goose in the afternoon and took their free shuttle to a hotel. That evening Robert called and explained the issue, also saying it would not affect driving at all and encouraging us to go ahead with our trip rather than wait around for a few days while the repair (diesel exhaust reader) was performed. Then he says no charge for the diagnostic since they weren't going to be doing the work and then he says we can leave the van overnight at the shop, no problem. So they take the van with no appointment, give us a free ride across town, diagnose the issue, store the van and then don't charge us. Faith in humanity restored. It was such an amazing experience it makes me want to move to San Antonio. Thank you Robert and to the entire Goose crew. You're all amazing. And we are happily on our way. read more

Goose Euro - Happy campers, thanks to Robert and the Goose Euro team. - Auto Repair Near Me - San Antonio, Texas

They will definitely be able to do any work you need, and you'll feel good about who did the work, maybe that's there reasoning for charging a lot more than other shops. So in terms of that work I was happy. Their front desk staff was friendly, and the lead tech was always willing to talk and was nice about it too. He definitely enjoys diving into the work and communicating his labor and findings, which was super refreshing. That being said I did pay for a diagnostic for an ac related fault (electrical) and their final diagnosis was wrong, they recommended I replace a 250$ part. After replacing the part (work done myself because the labor cost was exorbitant by my standards) it became evident that the part wasn't actually faulty. And if they had done the work maybe the costs would have been backed by their guarantee to fix the problem, no way for me to know. After being upset/frustrated by the incorrect diagnosis, and not eager to trust a shop to figure this out for me I put my own time into it and found a corroded wire to the module. It was a hard diagnosis so I get them not figuring it out but when you spend a lot of money like this you kinda wish that they could've figured it out for you. All in all I think they're capable, and you can trust the work, but with me I think some more diligence would've made this less of a headache. Also understand the prices will likely be on high side, probably due to them establishing themselves as a quality team. read more

They fixed our breaks reasonably and quickly under $1000. Not sure how economical this is, but we were happy with the service.

Goose has always taken great care of my German vehicle. Prompt responses, fair and transparent pricing, and always friendly service. I love that they provide rides from the shop back to my house after drop off. I'll always trust my German imports with Goose! read more

$382.72...works out to just under $50/hr for 8 hours, so it seemed like a a pretty big charge for connecting two battery terminals and "battery programming". In fairness maybe without the "battery programming", the labor charge to connect two terminals woulda only been $350 or something? I don't know if they flew a mechanic in from Germany or anything special like that, but I found $382.72 to be kinda expensive, for a task that I usually do myself, in about three minutes, in the auto zone parking lot. The "battery programming" seemed unnecessary, and wasn't authorized by me, but y'all went ahead and did it anyway, and charged me a few hundred extra for it. When I pointed this out, you made it seem like I was the problem. I won't be returning for the $1250 brake job the dealer charges $1000 for, $4000 worth of oil leaks, or even the pvc piping, because yall have demonstrated that fleecing customers is your mo, and finding out a mechanic is willing to fleece ya a bit...for only $400...is a pretty cheap lesson. Thanks read more

Goose Automotive Repair - 13827 San Pedro If I could give zero stars, I absolutely would. This was by far the worst experience I've ever had with an auto repair shop. I took my vehicle in expecting professional service, and instead I was overcharged more than $1,400 for absolutely nothing. The car was in better shape before I dropped it off. They kept my vehicle for weeks and still couldn't fix the issue. Every time I asked for an update, I was either ignored or given excuses. When I finally picked it up, the car wouldn't even run consistently, and the owner showed no concern at all about the time, money, and stress this caused me. There was no accountability, no transparency, and no real customer service. They made it clear they only cared about getting paid, not about actually doing the work or treating people fairly. Avoid this place at all costs. If you value your vehicle and don't want to be taken advantage of, go anywhere else. This business does not deserve your trust--or even one star. read more

Goose Euro - My vehicle being towed out after a month being in the shop at Goose automotive repair. - Auto Repair Near Me - San Antonio, Texas

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Everything went well! Even though it's their Euro location, they can work on domestic vehicles. I came here for a second opinion for my Wrangler, and I'm sure glad I did. From beginning to end, the shop was forthcoming with updates. I am grateful that they were extremely accommodating as well as fair-priced. They will be my go-to shop moving forward. read more

Service and expediency and getting my car serviced. The staff there especially Robert make you feel like you're the only Customer. They even provide Service to take you home and pick you up once your car is ready. They call you and keep you informed on what the status is of your cars needs. Great place to get your car serviced read more

I'm 62 and I've been around the block a few times if you know what I mean. I couldn't have found a better garage. I bought into this car maintenance insurance company that was holding my car hostage for two days wasting my time and the garage's. This garage gave me a heads up on what they were doing. Then the insurance company called me and told me that the garage needed to give them more data. The garage had already given them every bit of data. Photos, and the fault codes from the car. Then I asked them to send out an inspector. Their answer was they needed more data. I don't know what more data they needed so I told them to drop my insurance coverage and paid for it myself. I got my car fixed and serviced the next business day. I highly recommend this garage. They went above and beyond to get my car fixed in timely manner. read more

Read before coming. Front desk personnel was friendly and attentive. Although this is helpful, the quality of work is most important. I took my vehicle here and left it for diagnostics. It came back with the report that basically was not worth fixing as price was outrageous. When I picked up my car I looked under the hood and noticed that a long black hose was on the bottom floor, just lying there. This was not there before. I connected the hose under hoods so car would start smoothly. My car did fine. When I called to let them know they said that when they pulled the car up the hose was lying on the floor already. So I questioned that they had the mechanic look at the car, notice the hose on the floor and they ran diagnostic with that large hose not connected. Why would they run diagnostic when they could visibly see an issue that would run a false report. So either they did something and the hose fell or they saw it there and did nothing. The person I spoke to mentioned that they just run diagnostic (which I paid about $200 for them to help me figure out the issue with my car). I asked for a refund because I feel the diagnostic report was not accurate and i could send my vehicle somewhere else. They did not want to give a refund . I don't feel this company is honest so i didn't ask for them to run another diagnostic test. I asked to speak to a manager to give a complaint and the person I spoke to said he was the manager, I asked to speak to his manager/owner and they have yet to get back with me (it's been over a week). It's unfortunate to leave this review but want others to know that something is going on here, they either are not honest or the mechanics are incompetent and Inconsiderate. read more

Goose Euro - Hose on floor - Auto Repair Near Me - San Antonio, Texas

I received my Mercedes back in terrible condition after they were unable to fix the issue. Inside was dirty, along with seats/ parts not being put back together. Embarrassing to say the least read more

I came here for a state inspection. It costs $7 cash or $10 card. Service was prompt and easy. They have limited seating inside with snacks and drinks. I went in the morning on a Thursday and there was no line. I would definitely come back again. read more

They took care of my Porsche. I need an oil change but most regular places don't service porsches so I searched for places online and found Goose Automotive. They texted me throughout the service instead of calling and I much prefer that. Would definitely come back for future services. read more

You get what you pay for! The diagnostic quote was so thorough and explained everything. As a female, I didn't feel like they pushed me to get anything unnecessary done. Unknown to them I went to auto mechanic school years ago and understood their pricing, recommendations, and time. I have an old 2006 Volvo that I could have easily had done else where but I'll be back here for any needs. They also offer a military discount. Thank you guys for your hard work! read more

Goose Euro - My old "beater" that runs like a champ - Auto Repair Near Me - San Antonio, Texas

The good thing is that they were able to complete an oil change the same day I had asked for one, because the authorized bmw dealer ship was booked for a month out. The down side is they charged $170 for a oil change , nothing extra or special was done besides a simple oil change. A authorized bmw dealership charges $99 for a simple oil change. Completely over priced. They think they are better then factory?they are definitely not. read more

ive been coming to goose for almost ten years now and it seems the service and technicians are just getting better every time! Tony in the front office and all the techs has taken care of my Audi and Mercedes Benz which I use with my wife and 3 kids. I have high standards for my vehicles and the people at Goose always go above and beyond! thank you all! AAA read more

Update! I took my car back for an oil change and they now offer you an Uber ride to take you back home while they work on your car. The only reason I am giving only 4 stars is due to the price. I paid over $400 for oil change and tire balancing for a Range Rover Evoque and that seemed high but these days everything is high and I just needed it done so I didn't take time to shop around. I was there for about an hour and they texted me an estimate of 2-3 hours to get the work done. I live too far out so I stayed and worked on my computer and 1 1/2 hours later they were all done. I think they had several technicians available so they got it done quicker. read more

Always helpful and fair. They were able to accommodate me and completed services in a timely manner.

Took my Panamera in to get my air suspension adjusted and tires balanced. Angel, Chris and the entire staff went above and beyond to rectify the issues. They even gave me a ride home. If you're looking for an honest and friendly European mechanic shop give them a try. read more

Great communication and quality work. Was pleased with the servicing of my Porsche Cayenne at goose to dealer cost locally, also they were able to get me in sooner then the two and half week wait period. Very pleased, I'll be back again to service my other vehicles at Goose. read more

Folks I was absolutely compelled to add this review and proud to do so, if you love your ultimate driving machine let Goose Automotive service and maintain it. I initially went to SA European auto repair I'm sure they tried their best but my check engine light never went off and it got harder to connect with the owner ( ghosted me ) Lucky for me I found Goose Automotive no more check engine light car performance is incredible !! My BMW 550i GT will always be in hands of Goose Automotive. Robert"s professionalism along with his technicians attention to detail represent their customer vision statement to a tee well done Goose Automotive. Thanks read more

Robert and crew did the timing chain ok on m Mini Cooper.The repairs were completed on time and for the price quoted. During his time I was updated at each stage. Very impressed. read more

I took our Audi A5 to Goose Automotive for scheduled service. While being serviced, the "Tech" noticed that our passenger side Windshield Wiper Sprayer wasn't working and recommended that we spend $267.29 to get it working again. I was told that the spray pump and other items needed to be replaced. I declined the recommendation, primarily because I had already agreed to spend a sizable amount of money. When I got the car home, I literally spent 5 minutes unstopping the passenger side water jets with a straight pin!!! The Windshield Wiper Sprayer now works perfectly!!! Yes! ...the result of a 5 minute effort which didn't even require that the hood be open! The "Tech" clearly spent more time concocting an elaborate recommendation than he did trying to understand what the problem really was. It is hard for me to trust people like this! Not sure I'll ever go back!!! read more

New car means finding a mechanic. I had bumper damage from the previous owner of my Nissan Versa. I'm so happy to have stumbled upon Goose Automotive. The quality of service that they provided was amazing. I felt that they quoted me at a fair price (I checked 8 other places, either they were booked up because of the hail that attacked San Antonio or their prices were astronomical). I do my research, so when everything the mechanic at Goose told me added up over the 8 other places, Goose was my only clear choice. They did not shy away from any of the questions that I had (big or small). Their office area is clean and comfy. Small snacks, water, kurig coffee machine, and a big screen TV. I didn't see a bathroom, but I didn't need one at the time. The front desk was so helpful! Katy called me through every step of the way. I even was given a loaner vehicle which was awesome! (I'm a college student who had a job interview the next day, so it really helped) Overall I enjoyed my service, my parents were proud that I was able to properly find a place that addressed all of my issues (and in 1 day!) I would 100% recommend and already have to all of my family members, classmates, and friends read more

Goose Euro - Front lobby area. Plenty of seating and clean! - Auto Repair Near Me - San Antonio, Texas

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I was looking for an honest, reliable repair facility for my 2014 Maserati. My check engine came on. Tony reported that my turbo chargers would need to be replaced and each one cost $2200. The estimate for total repair was $10,500. I am sorry but what??????? $6000 in labor - how ridiculous and ludicrous is this? SUPER disappointed. Obviously Warranty denied the claim and I am now royally screwed. I pick up m car and it was FILTHY - icing on the cake - the brilliant mechanic switched my speedometer from mph to kilometers. Truly unbelievable how lazy and greedy this pllace it. read more

Had car issues with my Mini and they were able to get me in the same day. As they discovered the issue- they tried to accommodate my financial concerns and when they found I had an extended warranty- they did the legwork to find which one and negotiate/ fill out the forms for me getting my bill down from $3,200 to $700. Extra effort on their part took the worry out of my hands and saved me a lot of money. They are small but the customer service is good. Car is running fine now. read more

My daughter attends college in Texas, while we live in California. Frank was our service advisor and not only were they much cheaper for the same diagnosis as the dealership but they communicated with us and gave us a student discount for her as well. The second time we came in was an unrelated issue and they not only worked a discount in but then they discounted it further when she went to pay for it. Honest and really nice people. Not open during weekends but as far as I can tell that's the only downside here! read more

Took my car in to get it checked.Went back because they wanted to charge me 600 for them to check what was the problem.So denied service on my car because it was too much for them just to give me a diagnostic they still charged me $150 just for them just to have it there and they broke my front grill read more

Legit place with excellent service. Couldn't be happier with my new tune, thank you again!

My Audi and I just had another amazing experience at Goose Automotive!!! After having a horrible experience at the dealership I have found this shop and they have gained a customer for life!!!! P.S. they have free coffee and snacks in the office. read more

Goose Euro - Auto Repair Near Me - San Antonio, Texas

This is absolutely insane. The car had a couple minor issues, which I took to a reputable mechanic in Houston and got fixed in entirety for vastly over $1,000, massively less than anything you quoted. But the sheer audacity Of charging almost $300 to diagnose a car, it's almost beyond belief. But that's not my problem, the world is full of crooked mechanics who overcharge because they can get insurance companies to pay for everything, it's that you have positive reviews. This is a 1 star business at best, and somehow you've put together enough good reviews to trick me into giving you some of my money, which is extremely upsetting. You're disgusting business practices need to come to light. Although your responses are telling, there's a distinct lack of professionalism in all of your retorts online, which hopefully will make people think twice and go to any other mechanic in town. They could not possibly spend half of what you charge anywhere else in the city, in fact, I strongly suspect they wouldn't even spend a tenth of what you charge. I'm sure you'll be in prison for insurance fraud sooner or later, so I wash my hands of the entire affair. you are a criminal, and it is my advice to anybody who reads this that you avoid Goose Automotive at all costs. read more

Goose Euro - Auto Repair Near Me - San Antonio, Texas

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I purchased a classic Ferrari and took it to Goose Automotive because of the high ratings and good reviews. The car was actually running great but I took it in just for a complete diagnostics since I didn't know the history of the vehicle. I agreed to have some parts replaced at the recommendation of the mechanic. My car has been there for almost 4 months and I keep getting feedback that parts are still on order. Had I known it was going to take this long I never would've had any work done at Goose Automotive read more

Extremely overpriced and overrated.I would recommend them to anybody.I was quoted $6700.00 for basic work

Do not take your vehicle to this place. Horrible customer service. They only care about how much money they can get from you my vehicle stayer there for over a week they gave me the run around never fixed the actual problem I would never go back here worst automotive in San Antonio read more

If you have a foreign car this is for sure a place you need to bring it to for repairs. We have a Mercedes and we took it to one place that we won't say (but it's on the East side off the 410) and it was horrible. We found out about Goose. And we love it there. The staff is so kind and friendly. Just regular people. They aren't their just to get your money, of course it's a business but they just talk to you and make you so comfortable. They are completely detailed with their work. First they heard my concerns and let me know it would be taken care of. Then off what I was concerned about they explained to me in detail what they would be doing. For the work that wasn't needed they didn't do or charge me for. They explained to me why it wasn't needed and what they did for me at no cost. Our vehicle was washed before it was returned to me. And didn't have a horrible smell it it, like what happened at the other place. We will always bring our vehicle here. Great business. MUST GO!! read more

Great auto shop which I highly recommend! The shop is clean and well organized professionally. The mechanics are highly proficient and Certified and the Customer service is Excellent! I Bring all my vehicles there including my 30 yr old Volvo! read more

Hahaha where do I even begin. Get your car done ANYWHERE but here. First of all it took them 3 times to fix the problem with my vehicle. The first time they told me I had a hole in my thermostat and my car was leaking coolant so I had to pay $800 to get it repaired with a smoke test done. Fine. Got my car back, not only did my check engine light come on AGAIN but the skid panel under my car was loose bc they didn't screw it on properly. On top of that they did little to no effort in getting me a loaner vehicle, it wasn't until I reached out to the manager at the Goose on Bandera that I got a loaner that same day "all of a sudden" they had a vehicle for me. Got my car back literally the next two days bc well they rushed the service. All they did was replace my gas cap which still didn't resolve the check engine light, took it back there bc they're the ones working on my car, come to find out it was my canister purge valve that was punctured and it needed to be replaced, yes I got a discount but even then I had to pay $466. After they fixed it I returned the loaner vehicle and now I'm in a situation where i haven't gotten the loaner deposit back. It's been 4 business days and when I returned the first loaner I got my deposit back instantly, now the second time there's an issue. I have been nothing but patient throughout this whole experience and this is the worst one. I feel that what they charged me the first time wasn't for the issue to begin with and that they rushed the service all around. Save your time and money. read more

Worst place ever to get your car fixed at. They never finished the whole diagnostic on the car and when I took it off the lot my car was over heating and my car was dying. I got a new battery like they said I needed to and my car was still over heating. Told the person who was helping me thru out this whole process and he told me it has to be the water pump then. Quoted me 2,230 after already me paying 2,500 to get my car fixed. Decided to go else where for the water pump, since the price was super high. Got my water pump fixed and the people who fixed my water pump said that was not the issues it was the censor to the water pump that won't allow it to do it's job. So now here I am calling today trying to get this resolved since I'm still without a car. and they are still trying to charge me for a evaluation on the car ?!?! When they they didn't even finish their full first one. Had really high hopes in this place but they seemed to put me more in a hole. I read more

Great shop, great owner and crew. The appointment process is easy and there is very good transparency in making sure you know what is recommended and that you approve it in advance. Very pleased with the repairs to my vehicle. read more

My Chevy Cruze had 2 broken rims and a bent control arm. Had it in there for a little over 2 weeks. Customer service was great. Had no problems only paid $500.00 out of pocket due to insurance. read more