I bought this Goorin Brothers hat which said it had a stiff brim but did not state a stiffened body (wow was it stiffened!) But they agreed to take it back even though it was "non-returnable" So HATS OFF TO GOORIN BROTHERS (hohoho) for being a great customer centered USA biz this was the Gemma hat probably just the thing for someone under 40 I'm way over 40 !!! Thought these photos were a laugh .... read more

Goorin Bros - Woa who needs a sax stand when I can use my new Goorin Bro's hat! - Accessories Near Me - San Francisco, California

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Amazing quality great deals often just ask even if not advertised The guys here are verybhelpfuln read more

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We spent the weekend in San Francisco, mainly walking around North Beach. I somehow left my hat at the airport security (got it back later) but it was sprinkly rain and I needed a hat - so where else to go but this San Francisco specialty. This is not a "funky lidz" hat store - it's a real hat specialty store, and they make great stuff that's fortunately not absurdly overpriced. Spend some time just admiring the types of hats they carry. Staff were helpful. Love the hat I got even though it wasn't entirely rainproof, it's stylish as heck. Go. Get a hat! read more

I'm writing this review out of sheer frustration and disappointment with Goorin Bros, both regarding the quality of their hats and the way their customer service team handled my case. About six years ago, my husband and I purchased a couple of Goorin Bros hats during a trip to the US, at the Boston store. We were told these hats would be a lifetime investment thanks to their quality and durability. However, despite only wearing them once or twice a year and taking meticulous care -- always storing them in hat boxes and handling them gently -- the hats began to deteriorate quickly. The structures at the joints became visibly damaged, to the point they almost fell apart after minimal use over six years. Naturally, we reached out to Goorin's customer service hoping for some advice or assistance, fully expecting the brand to stand behind their product, at least in some capacity given the high price and promises made. Unfortunately, what we encountered was an entirely unsatisfactory and dismissive response. The support team repeatedly emphasized that the hats were out of the 1-year warranty period. They insisted that structural damage like ours was due to normal wear and tear and hence not covered -- even though we had only worn the hats 6-12 times total over six years! This defies logic and the very concept of "wear and tear." How is this a reasonable lifespan for what was sold to us as a durable, lifetime piece? We asked if they genuinely believe such minimal wear would cause the hats to "practically fall apart," but we received no acknowledgment of our concerns. To make matters worse, the company admitted they have no repair program whatsoever. Instead, they casually suggested we find a local hatter in London (where we live) to try and fix what we consider a product failure. This is laughable given the hats were bought from Goorin and we expected better support or even goodwill efforts considering the disappointing early deterioration. We also tried escalating the issue via photos and multiple emails, but the responses never changed. The initial replies were generated by an AI assistant that repeatedly quoted policies without empathy or practical solutions. When a human did respond, their message still boiled down to "sorry, it's out of warranty, no repair or compensation, find your own repairer." This entire experience has left me feeling that we were oversold on product quality and undersupported as customers. Hats that fall apart after so little use are not what I consider high-quality. And a brand that won't even offer any option beyond cold policy enforcement has lost our trust entirely. I sincerely hope Goorin Bros takes this feedback seriously and considers extending better warranties, improving product durability, and treating customers with more empathy and goodwill when issues arise. Until then, I cannot recommend this brand or their hats to anyone looking for genuine quality or aftercare. read more

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Amazing, helpful staff. Great place to find a hat. They offer lots of customizations for your hats.

Goorin Bros is the best hat shop in the city. Purchased my favorite hat there. Highly recommend this shop.

Always a special treat to go to Gorin Bros , nice staff , good selection especially for large sizes . read more

Goorin Bros - Accessories Near Me - San Francisco, California

This is the 3rd chapeau I've purchased from GB. They are single handedly bringing these time honored styles back. Perfect for that unique SF flavor that sets the Bay Area apart. Essential for those cold Summer days when a lid warms you up while making you look cool. Not a hat person? I think the skilled staff can find a hat that accentuates YOU in a way that will make you smile and proud enough (with encouragement from other shoppers and whomever you may be with) to drop a cool Hundi or more for a stylish chapeau that you will be happy with for a very long time. My only issue, is in spite of today's parking CAR-MA, trying to get near this place is crazy! Best to scooter, walk or Lyft here. The neighborhood is always popping. Should you purchase a lid from here, and walk out into the NB scene, you will be popping too! read more

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I bought my first fedora hat here with the help of the gentleman named Lamont. He was very helpful and patient w me. The store offered free cleaning bottle, and cleaning or reshape my hat if needed. Definitely will come back here to shop again. read more

Goorin Bros - Accessories Near Me - San Francisco, California

Bought great hat and berets. They have lots of beautiful options and the lovely staff Robin was very helpful and so friendly. I like how they have plenty of french beret options because it's hard to find them in SF. If you're looking for a hat this is the best place in town. read more

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Try to buy it from the Store. The staff is great and can really help you develop your hat style. Not to mention the website is horrible second only to their social/text marketing. (It's like they are trying to make it hard to buy a hat from Instagram.) The store is awesome and has a great vibe. The staff is honest and will not push you beyond your comfort level but are a great hype team if you need the extra push. They always welcome you back into the store with your hat to give it a steam or a quick brush off. I have yet to add feathers or add-ons to my hats. Even though I have a dozen+ Goorin hats -- it's just a bit too much attention to me and the hat. But I have watched hats go from cool to amazing and I wish I had the style/confidence to pull it off. I use my hats as everyday hats -- hoodies and a fedora is not out the question for my outfit on a Sunday morning breakfast run. Lucky Tip: Go during a weekday and enjoy the experience. Wear the hat out like you did as a kid when you got new shoes. Go grab a pizza next door at Tony's and have an amazing day/evening. You can shop online but going to the store is better. Not all hats remain the same size. Wicker hats tend to shrink up on me a bit -- just a bit but it's noticeable and frustrating. So if you are between sizes go with the next one up. The hat quality is amazing. Felt hats tend to lose their stiffness (dean the butcher) but bounce right back into shape with a little touch. Take care of the soft hats and they will last forever. I have a few that are now going on 5-6 years old and they look amazing. They just moved away from an old skool customer loyalty program/stamp card to a digital process that is less than clear how it works. If you are new to hats -- flat caps are a gateway drug. read more

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High quality hats in my size (I have a big head so usually finding my size is an issue)

Dropped in there first thing this morning to get a couple of my hats refreshed. "Big Mike" took care of me. Very knowledgeable, very professional, and truly a pro. I've been buying my hats from here for years. Every single experience there has been fantastic. Thanks again "Mike." I'm vacation ready now. read more

Stopped in looking for a very specific hat. Robin helped us. Very knowledgeable, obviously enjoys the business. Found what I wanted, but as we were leaving the city in 36 hrs, she didn't know if they could get it ready as they were quite busy & it was late in the day. Nonetheless, she promised they would make it work. Sure enough, about 3:30 the next afternoon, I got the call. Hat was ready. Can't recommend them enough. If you need a new lid, be sure to stop in. read more

If you go, ask for big Mike; friendly, helpful, and informative. Made my visit super pleasant. He needs to train people on how to do customer service, cuz he's on it read more

Visited in search of the perfect fall hat. We only came close, but not for lack of effort. The friendly and helpful service made the experience easy and fun. Don't miss the next door / linked section with more casual and fun (sassy?) selection of hats. read more

Visiting San Francisco for a graduation and wondered into Grooinbros in North Beach, and then wondered out with a new fedora in Wiskey brown. Outstanding help by Lamont. He was patient and gave me wide breadth to wear and think. If you are ever in North Beach and thinking a hat might work, stop in and walk out with a new lid. read more

Goorin Bros - Dean the Butcher in Whiskey! - Accessories Near Me - San Francisco, California

"Stepping into the hat shop felt like entering a cozy store, with shelves adorned with an array of hats in every style imaginable. there was something to suit every taste. The staff were friendly and knowledgeable, offering helpful suggestions without being pushy. With such a wide selection, finding the perfect hat was a breeze. Whether you're a fashion aficionado or simply in need of a stylish accessory, this shop is a must-visit for anyone seeking quality headwear and exceptional service." read more

Lemme give you a quick heads-up - Goorin Bros. is the best hat store in the Bay Area. And their North Beach location is the best one in the Bay Area. I used to come here for all my fedora needs. But in the past year, I've taken a liking to their funny line of trucker caps. Each one has an ironic animal/slogan on the front (eg a dog that says "Weiner"; a Squirrel that says "Nuts"; and a grey hat that says "Silver Fox"). Maybe it's not funny to you, but it cracks me up. Trust me, these hats are always a great conversation starter at meet-ups and parties. Most of these caps run between $20 - $30. They're super comfy and well made. And if they get too dirty or sweaty, you can always rinse them out in the dishwasher (it takes just a few minutes). Service at the North Bay location is always super friendly. You can try on as many hats as you'd like without someone giving you a dirty look. I've never left this store without one or two new purchases. Thankfully, this store isn't in my hood... otherwise, I'd be broke and have a closet full of hats. Long story short, when it comes to hat shops, Goorin Bros. is head and shoulders above the rest! read more

Goorin Bros - Loving my new Wiener trucker hat! - Accessories Near Me - San Francisco, California

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Inventory was thin and it was a bit crowded, but I found a hat, amazingly. What they had in hand was really nice, I hate that I came between inventory runs. Service left a lot to be desired. Three guys there and one was on his phone, one working the register and one with customers. I'll be back, as I like quality hats, but I hope to hit my visit with a better selection. read more

Bought a trucker hat because I was told it was 50% off. The salesperson told me to my face that it was on sale. Full retail for the hat is $75 (I would not have bought it for that much). At 50% off, yes please. Bought it along with another $180 hat. Was happy. Noted today, a month later, that I was not given a discount on the trucker hat. I called and they told me (Robin) that there was nothing on sale in that "capsule" and that I should take it up with customer service. I understand it was not Robin's sale or their fault. I was just blatantly swindled. I love Goorin Brothers and have a lot of hats from them...but this just sucks. read more

Goorin bros cemented my hat addiction, and I am always complimented on their styles. Many hats, feathers and caps later, I still love stopping to see what's new and to chat w the knowledgeable crew there. read more

Goorin Bros - Panamas w custom feathers - Accessories Near Me - San Francisco, California

Today I purchased my third hat from them, will be posting pictures too! Service is great and the staff has great suggestions. I purchased all summer hats and will be back for their fall and winter selections. They have men, women sizes small to large in ladies, I don't know the sizes for the men hats. I love that the three that I purchased are a little different. My black hat is travelable it can fold and hold its shape. Go in and see the team! read more

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Came in Wednesday 11/20/19 about 6:30. The store was holding the last size small County Line Fedora hat for me. I wasn't sure what to expect when I came in but I was greeted by an awesome group of East coast guys. They were al so incredibly nice. We all chatted, laughed and they help to set me up with properly fitting the hat and feathers. The hat is absolutely beautiful. They taught me how to temporarily roll up which I hope I remember. I already used the hat when I went to the rainy redwoods that weekend. I post pics of the hat. It's my favorite and I'm anxious for another one! PROS: - flagship store - held my desired item - accommodating to me having to drive from An hour away for the hat - all the staff there was super awesome, helpful, and great to chat with. If the store had drinks and snacks I would've stayed all night. Ha - located in an area where I went to grab a drink and snack right after - got to use my discounts - great shop with tailored experience, like shopping used to be for fine quality items CONS: - parking is challenging. Would be great if the website gave helpful tips about parking - no where on website for me to order the felt fillers for small heads. Don't want to drive an hour to get another one and I lost mine read more

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The Best Hat Shop ever. Goorin Bros are leaders in fashion in the hat industry in my opinion. Robyn is amazing, she makes the whole experience perfect. If you go in and are serious about buying a hat you are going to leave with the best hat for you. Guaranteed!!!!!! read more

I'll keep this one short, but ultimately I just wanted to drop a line for Steven (Apologies if I got that wrong) and the incredible customer service he delivered to me the other day. Can't recommend this store enough if you're in the market for a hat sold by great folks. read more

Go to hat shop. Great staff. :) If you're in the market for a nice hat, check this place out. The staff is knowledgeable and will help guide you to the perfect hat for you read more

I love coming in here. The shop is artisan & professional. It's elegantly cool, & cooly elegant. The vibe is "we may be pretty stylish & kinda swanky, but we're too cool & easy like Sunday morning to get all caught up in it." These guys & gals are serious about hats. I always think I need another fedora; when in actuality I really don't. So, most recently I purchased a stunning hat called Mrs. Franklin in the color natural. Love, love, love. My hat hostess was Tara, & she definitely knows her stuff & what works. She paired the Mrs. Franklin w a scarf that was a gorgeous shade of coral. What clinched the 5 stars is that, once I told her that we were on our way to coffee & then brunch next door at PT, she said she would treat my new hat w weather protectant & it would be ready for me when we were done. Just in case I want to wear it later. What a rockstar. When I returned to pick up my lovely new hat, my hat host, Jeffrey, was also a rockstar. Extremely personable & informative, just like Tara. They even give a neighborhood discount. I love coming in here. 5 stars. read more

Had a perfect experience Michael! I drove from Austin to San Francisco and wanted to get a hat here. It's a beautiful store and Michael helped with every detail. read more

One of the best experiences at a Goorin Bros I've had, and I've been a customer for many years over multiple locations. Robyn was incredibly helpful. read more

Ever since we've found out about Goorin Bros., we love their hats and own many of them. The quality is great and they are so stylish and comfortable to wear. We get so many compliments from people whenever and wherever we wear them. read more

I can't say enough about this place. The hat selection and staff, especially Michael, are the best. All of their hats are designed in the USA, most are made in the USA unless there is something unique about the material (I recently purchased an Italian suede flat cap that is get this, water resistant. Excellent craftsmanship and customer service. read more

Goorin Bros - 100% wool flat cap - Accessories Near Me - San Francisco, California

Oh Goorin brothers. Once the greatest hat store on earth. Now the hats have gotten taller and silly looking. Bring this place back to its once glory. Whomever is following trends is not doing a good job in corporate. I've even heard this from multiple employees. Come on Goorin. You can do it. read more

Hat sizing experts with great customer service! Thanks.

Came in for the first time the other day and had a wonderful experience. I'm a fancy-hat novice, but Robin was incredibly friendly and knowledgeable. She helped me pick out the right style and fit for me. Customer service is top notch here and the hats are gorgeous. Will definitely be back! read more

What an elegant and awesome shop in North Beach right on Washington Square Park. This is one of the nicest Hat Shops around and is well worth a visit whether you are coming in with an agenda or just to browse for some new ideas. I've been impressed all around. There is an old school quality to this shop. ... Of course, it's North Beach, so that feeling is not entirely unique. Walking in the store, the whole experience comes together - Dark wood shelves, high quality merchandise, helpful and attentive service and cool accessories. Goorin Bros. makes some terrific quality hats in a variety of styles and a good selection of sizes. The store is spacious and spread between two high-ceilinged rooms with windows looking out towards Washington Square Park. It's a fun place to look around if you're passing by. I've been impressed with the service, which is friendly but not overly hovering. I also really like the accessories, such as the cuff links, tie clips and hat feathers - all very cool. read more

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We had such an amazing and personal experience with "Tall Tara". Tara confidently and expertly picked out hats for my wife and I. She took the time to educate us on all the fine details for the care of these beauties. Prices are very reasonable for these top quality hats and section is wide ranging for all types of style. You get what you pay for!! We're Goorin Bro loyalist now! Thanks Tara! read more

Goorin Bros - The wife and I got hooked up! Thanks Tara! - Accessories Near Me - San Francisco, California

A very cool hat store with a very annoying return policy... they basically make it almost impossible for you to return anything... But, the designer hats are really impressive - I'm talking impressive stitching, patchwork, special materials, neat hat shapes, and more. I also bought a great scarf on sale. The best part of my scarf purchase was the awesome tote bag that my purchase was packed in. It's got a fun look and was free! read more

Update: 04/08/07 Went to the sample sale earlier today. Awesome! 3 for $10 (all beanies) and 3 for $20 (most hats). Great deals :-)! ************************************* Hats Galore! Hats everywhere! Scarves, messenger bags, purses, belts and gloves are also for sale. I *love*, *love*, *love* this store! Most of the hats are unisex and available in different sizes. And if you have a small head like me, don't worry, they also sell hats for kids! Goorin is always having a sale, so most of the hats are under $20 -- 50% off sale on selected items. Some of the cooler, more unique hats are pretty expensive, but well worth it I'm sure :-)! $10 basket filled with various items, cool salespeople and conveniently located two blocks away from where I live and right across Washington Square Park -- I will be a regular costumer here for sure! I love the hat I bought last week, I've been wearing it almost everyday. read more

Horrible customer service!!!!! I ordered two hats online and received my orders on time. I Wanted to change out to a different size and I requested an exchange. Return process went smooth however, they shipped my return to a wrong address. When I followed up with customer service by sending them several emails almost no reply. I tried to call them by a number provided in their website it is impossible to be able to speak to someone. read more