I have had my vehicle here twice in the past month. The mechanics are fantastic. Steve, at the front counter however, changes his words around ALOT, along with the pricing. The first time in, they began work without approval. Second time in I realized, the $856.00 price discrepancy of what he told the first time was $500.00, increased by more than 350.00.
On the first visit he had very much to say about the prior tech/company that worked on my vehicle, then later refusing that he said what he said. Just like this time, only his words cost me $350.00 MORE than quoted the first time, which I have in writing.
They fail to add any numbers on the computer print outs and never get a signature of approval to begin work.
When asked to send a statement and price list of the damages to the prior company that worked on the vehicle, he failed to back up what he said to me, to them, messing up any easy chance of them taking responsibility for the damage and the lack of work that was done. Forcing me to seek legal council for damages and any hopes of recovering the money I spent prior to coming to Goodyear. I had no idea the prior company did what they did until Steve brought it to my attention in the first place, then to deny what he said.
The mechanic top notch, Steve, the front desk guy, whoever he is... needs to get his facts, stories and Priceline straight. They claim to be a "Christian" ran business supporters of Southbrook Christian Church.
To me, after having a prior mechanic fail me and leave my vehicle in a dangerous state for me to drive, I needed someone I could trust. Though they're mechanics are top notch, they're game at the front desk IS NOT! I have my wheels back, driving nice again and SAFE, I appreciate the mechanic. I do not appreciate them taking advantage of my wallet. read more