I've used them two times now. Both times for a slow leak in a tire. They did the repair (a screw in my tire) with professionalism and I would use them again. UPDATE: I'm adding to this review because I've used them again. Let me add integrity and customer oriented thinking to the list of qualities I like about Grismer. They offered (without me asking) to take a big financial hit that occurred as a result of an unusual set of events. They could've easily and reasonably passed the cost on to me. I offered to share the cost of the problem, but they refused. They insisted on covering it themselves. You can trust their work and their dedication to customers. read more

Great customer service. Easy to work with in scheduling my vehicle and went as far as to pick me up after it was completed, now that is service! read more

Have been using Grismer for several vehicles over the years. Have always done a great job and stood by their work and name. Had a flat tire and they had to order a tire very expensive tire. Get it completed and head out of town. Call them back after an hour as my sensors starting going off as low tire. Have to pull over 3 times before I get to location to air up tires. Take it to shop and they stated and showed me the crack in my rim. Stating when a tire tech puts a new tire on they clean and inspect the wheel. They put my entire family's safety in their hands by not doing their job. When I came back they blamed me and said you said put a new tire on. We go to these places because they are supposed to be the experts. This could have literally killed me or one of my family. Extremely disappointed at them not doing the basics of their job but also not even trying to make it right. I hope this helps potential customers pick the company that is going to stand by their work not their greed. read more

Marcus was an absolute saint! He took care of me and my husband in a pinch! My husband shredded his rear wheel tire on the free way coming home from work so I shopped EVERY WHERE for a good deal on tires. Marcus put together a few quotes together and he truly did get me the best value better than Tire Discounters, Sam's Club, and Costco. I couldn't believe it. And him and his team were so patient we had some trouble getting there and they took us literally 15 minutes before they closed talk about customer service. I'm so grateful for him and his team and I really appreciate the kindness and wonderful customer service they showed me and my family this evening. Thank you to their team for being so kind. read more

I've used them numerous times and have bought several sets of tires from them. Tire prices are competitive and the four free oil changes seal the deal. I've never had an issue and they've always delivered what they promised. read more

I have spent a fortune at this business. Today I was charged $59 to replace a license plate bulb. I am not wealthy enough to continue to come here. read more

This is my favorite location to do business. I brought my car in for a free oil change after I bought tires. I only buy my tires here. They found a bad valve from a pot hole I had hit. Frank explained everything and didn't try to get me to buy anything else. I don't know why the rating is so low. This location is definitely 5-star service in my opinion. read more

I really appreciate the integrity of GriSmer's in Centerville. Of course my husband was out of town and something was clearly wrong with my car. We limped it to GriSmer's. They could have said anything and I would have believed them. They could have totally taken advantage of the "clueless old girl" - instead, they were completely honest and helped me free of charge as it was more of a driver error. read more

If I could give it zero stars I would. I have never left a negative review for any business but the fact that I was lied to and accused of saying something I know I didn't, I felt I needed to. Got my brake pads replaced and after I picked it up, I heard a squeaking noise. I called to let them know and made an appointment to bring it in. Upon arrival the man that I dealt with, tells me that it's the rotors that need to be replaced and that they always recommend that. Also, he says he talked to the technician that worked on my car, a month ago, who said he recommended that to me but I declined because I didn't want to spend the money. This was not the case, since I never talked to a technician, only the guy who was up front, and I would have never said that. It's my brakes and I definitely don't decline work that has to do with that and my safety. He just kept insisting that I didn't want to spend the money. I will never go back there and will continue to go to Centerville Service Center where I know they are honest. The reason I went to Grismer is because Centerville was booked and I could get in right away at Grismer. Now I know why. read more

The guys are friendly and they do good work. However, we had a wheel bearing repair done there that was over $1k. Exact same repair on exact same car at an auto repair place in Urbana was literally 1/3 the price of Grismer. That's seems like too much of a mark up. read more

Condescension oozes from the males at the front desk... I had parked my car at the top of my dry driveway (which has a very slight incline), locked the car, and called it a day. The next morning it had snowed/iced and my car was now at the bottom of my driveway. No one in my house had moved the car. Beneath my car was completely dry, which lead me to believe that my car had moved prior to the snow (no drifts). I was due for an oil change anyway so I called to schedule an appointment to get the oil changed and to have them check out why my car moved in the driveway. I talked to Brian who explained that he thought that my car moved either because I didn't put the car fully in park, the pawl disengaged or because of the ice. He asked for my last name and said that he didn't have any appointments, but would be able to get my car complete by 3 pm, when they close. When I arrived to drop my car off, there was no record that I was dropping my car off. So I had to re-explain what was going on with my car to the man, all the while Brian was sitting there listening and letting me sound like an idiot because I was trying to repeat what he had told me on the phone. With extremely condescending tones they told me that my car probably moved due to the ice. I told them that I wanted an oil change and for them to check out what could have caused my car to move. I hand my keys over and leave. I get a call later in the day and they lecture me about going over the milage between my oil changes, which was just annoying. They then tell me that I need an alignment and a new cabin air filter. I told them to write it in the notes for me and that I would get that taken care of another time. They responded by telling me that my car would be ready in a half hour. Over a half hour later, I go back to pick up my car and asked if everything looked over with my car with reference to the movement in my driveway. The man at the register (I don't remember his name) looks at me strangely and oozing with condescension asks me how would they know, they didn't do a test drive or take anything apart. As I am staring at him in disbelief, Brain chimes in that he had the technician put the car in park and "shook" the car and he could "feel" that the parking mechanism was holding and that he was absolutely certain that the car moved because of the ice. I repeated what I had told him on the phone about how it doesn't make sense that my car would move when it was parked on dry pavement and had never moved previously. The man at the register told me that, "If it happens again, just bring it in and we will spend your money to find out what's going on." I do not appreciate when people make me feel like my legitimate concerns aren't valid and that I don't know what I'm talking about. I have kids and I need to make sure that my vehicle is safe for us to be around and having these men belittle my concerns is infuriating. I will be taking my car elsewhere from now on and do NOT recommend. read more

If I could rate it 0 stars, I would. My mom lives in the condo complexes essentially right across the street from this location. She works 3rd shift as an ICU nurse and had just finished a 12 hour shift. Stopped at Kroger that morning for a few groceries & noticed she had a flat tire. She took her car there and decided to replace all 4 of her tires...which everyone knows is NOT cheap at all. Mind you it's January and very cold & no one would drive her across the street to her home subsequently resulting in her walking in the freezing, after a 12 hour shift and spending nearly $1k. I find this deeply disturbing. I'll never let her go back to this location again. read more

This place is so damn slow. Took my civic in at 7:30 this morning and they said it would be done "in an hour and a half" it's 10:10am now and I have shit to do today that I'm late for now. Hopefully they actually get the damn job done at the very least and do it right... unlike tire discounters in springboro. read more

Had an awful experience when picking up my car. Person I talked to a day prior to drop my car off to get 2 new tires put on said I could pay with my credit card manual inputted as it was my only way I could pay, my card was damaged and I didn't get paid until Friday. Come today, before I come up, I was asked if I wanted my them to do a tire alinement on my tires. I asked how much it is and they said 59.99. I said that's fine, go ahead. Get up there and they try to get me for 99.99 instead of 59.99 and I know that's what they said. Then the guy wouldn't take my payment at first, looked at me like I was scum and was trying to commit fraud. I'm like look here's my card on my phone with my name on it and I have my photo ID. He kept arguing with me and finally I got out the door & was able to pay. This was the manager by the way. Total prick. Stay away. read more

Find another mechanic/tire shop. Took my truck in for an alignment and tire rotation. They neglected to do both and charged me for the alignment! No charge for not rotating my tire because I had bought ($1100) them there but no excuse for not doing what I asked, especially since it was due. They also convinced me to start changing my own oil again when every time I had them do it, they made a mess of my interior and use inferior filters that would collapse before the next service. I now buy tires at Costco. read more

NOTE: This location is also reviewed as State Route 48 and Shhn (Sheehan) 45458. Buyer beware. Take your hard-earned money elsewhere. We are relatively new to the area and had good experiences at the Grismer locations at Dayton Mall and Brandt Pike. Grismer, in general, isn't cheap, but they're usually fair, knowledgeable and they get the job done. When we moved near this particular location, we were expecting the same. Almost right away, I started noticing habitual tack ons or upsells on my service order. It was always in the context of, "you may want to have this done" or "if you want your family to be safe, you should get Nokians for your Subaru." I didn't really fault this. This is suggestive selling. It's annoying but it's business. All Grismer locations do it to some extent, but this one is pretty agressive the last two times my cars went in. Well, my old Honda started overheating one day so I thought nothing of bringing it to this location. Usually, cooling problems can be attributed to 4 areas, so it's not too hard to diagnose, according to some gearhead friends of mine. They said the Honda needed a new radiator a new thermostat and upsold me to have my tie rods done--all to the tune of about 1200 bucks. I cringed because I don't make alot of money--else, I wouldn't be driving an old Honda to begin with. But, I knew it was getting old and things had to be done, so I agreed. I did, however remember having my radiator replaced 4 years ago. The thermostat was replaced 2 years ago Can a Honda really go through 2 radiators and 2 thermostats? Well after i picked it up, PAID for it and drove it for 3 days, it started to overheat the same way again. I brought it back and they said that they'd have a look at it. They let it sit on the lot for 3 days before rolling it in. They get back to you within a day when you're paying for it, but when they may have to do rework, they just let the cars sit. When they finally called me they said it was the clutch fan and that it would cost me at least 300 dollars MORE. I asked them why did they misdiagnose my car and have me spend 1200 bucks when I came out of Grismer with the same problem? They arrogantly said that they had to take care of the big part of the problem before they took care of the small part. So, what they are really saying is that they weren't sure that their original fix was the correct fix action and sent me and my Honda back into the world un-repaired. They did not offer to cut me a break for the fan since they misdiagnosed the car nor were they apologetic. That's bad business to me. I told them to button up the car because I will not let them have one more penny of mine. Here I am struggling, and after paying 1200 dollars, my car sits in the driveway and I have to ride share with my wife to get to work. If you take your car to Grismer, BUYER BEWARE. This isn't the same local garage that the Marshalls started years ago to keep locals on the road. If you do choose to use Grismer, DO NOT take your car to this location (on the corner of State Route 48 and Sheehan Road/ 1099 S. Main, 45458). All they care about is upselling repair orders and selling expensive Finnish tires that no one cares about. This location has soured me on the whole Grismer name and I will NEVER trust Grismer with my vehicles OR my saftey ever again. Readers, if you have to take it to a Grismer location, don't choose this one. Keep on driving. read more

My daughter took her car here because she had a low tire on her 3 year old Chevy Cruze. They dismounted the tire and supposedly checked it out. They told her it was leaking around the rim, the tire was shot and that they had mounted a brand new tire on the rim and the leaking had stopped. She called me crying, saying they told her she had to have a new tire for $150.00. I told her to have them remount the old tire, thank them for their time and move along. She went to a different shop. They quickly found the small piece of metal in the tire that had caused the leak, plugged and patched the tire and sent her on her way. After hearing her Grismer story, they did this at no charge. There are still some good people around. Beware of Grismer. read more

STAY AWAY! My wife took our car there to have a wheel stud replaced. That was the only thing she told them to do. She came back to a $50 bill for a $2 part and a laundry list of what was "wrong" with the car. They said the air filter needed to be replaced for $45 because it was mouse infested. I changed the filter the same evening and there was no evidence of a mouse. $12. Other services they tried to scam us on - coolant flush $109, power steering "flush" $85, brake "flush" $75, alternator belt - "it is original to the car" $ $130. We try to support local businesses but this place should just go away. read more

Not fast at all. Took my car in to have a hole patched on tire. They tried to tell me I needed $1200 in repairs. Took to a dealer who said I didn't need any of that. That they were just trying to make a buck and hope I didn't do my homework. So much for a BBB accredited company. read more

I went here once and will never come back again. I woke up one morning and noticed my wife's Grand Prix had a flat witch I'm assuming was due to the cold weather. I aired up the tire and I drove the car to Grismer tire to see if they could detect a small leak. Our car ran fine on the way there however when they called to inform me that the tire was fixed they also informed me that the check engine light was on and that the car was in limp mode. They said the car was undrivable and it would cost me 1,500 dollars to fix the sensor on the accelerator. They said the car wouldn't go over 10 mph and wouldn't make it off the lot. Because the car was fine on the the way there I wanted to see it for myself and that's when the guy got short and arrogant with me on the phone. I know that things can happen with a vehicle at any point so I wasn't calling him a liar but I'm not going to just hand them that kind of money. Turned out the the check engine light was on and the sensor was going bad. No the car wasn't undriveable I reached 40 mph before I had any problems. Centerville Goodyear was able to fix the problem for less than half of what Grismer would have charged. Terrible service! read more

I called and got a price for a front end alignment - $89.99. I had a $10.00 off coupon so the price was the same as down the street. Grismer could get me in quicker so I made an appointment with them for the next day. I confirmed the price and that the coupon was valid when I checked in. After they completed the alignment, only about 1/2 hour (an easy job), I got the bill. Grismer added $4.80 in shop supplies. I ask what shop supplies were used and was told it was just generic supplies, nothing specific for the job. I believe Grismer was not honest in adding an additional hidden charge at checkout, If Grismer is not honest and upfront about the price (not difficult to do), I really have to wonder if they can be trusted to do the work, or if the work is needed at all. In addition, they left the rear axle out of spec (toed in, not much) saying it was nonadjustable. I reviewed the manual which shows that the simple installation of a shim would have corrected the alignment. At this point, I think if they were only going to do a 2 wheel alignment, I should have only been charged for a 2 wheel alignment. read more

Went in this morning to have my tire repaired. Friendly staff. They have great prices and are very fast and efficient getting your vehicle ready in a timely manner. I most certainly will be back and recommend Grismer Tire and Auto service center to everyone! read more

It was after 6 pm today, Friday the 13th, when we noticed we had a leak and a hole in our tire. We knew we had to travel for over 2 hours tomorrow and had no other form of transportation for our family. We didn't expect Grismer to be able to get us in, but they welcomed us, just 30 minutes before closing time, assessed the tire damage quickly, reassured us they could repair it, and promised to stay beyond closing time of 7pm to get the job done. We haven't had such friendly and professional customer service in a long time and want to commend salesman # 04516 (what it says on my receipt). The service was very affordable and the staff we encountered were very knowledgable explaining their fix technique in detail to us and getting the job done on my 3 year old Ford C-Max. The waiting area was nice with free coffee and water as well. I would recommend this business to anyone. read more

NOTE: This location is also reviewed as State Route 48 and Shhn (Sheehan) 45458. I couldn't agree more with Russell L. These guys are crooks! I have lived here for 7 years, and the handful of times I have had no other choice but to come here (we live about a mile away, and, well, convenience wins out sometimes), I have regretted it. In addition to constant upsells, they take way too long for simple procedures or repairs. The most egregious thing they did was a couple of years ago. We bought new tires for one of our cars, and the promotion they were running at the time was you get a card for 4 or 5 free oil changes when you buy a new set of tires. It was basically just a business card that had circles on it which they would color in each time you redeemed an oil change. Down the line, we used the card once with no problem. But the second time we used the card, they kept it and never gave it back. For some reason, they said they needed to keep the card until we picked up the car, but when we picked it up, they said they had already given it back to us. No matter what we said, they would not relent and we never got it back, nor would they issue us a new one. I can only assume they pulled this scheme on others, too, since it all seemed very premeditated and rehearsed, thus cheating paying customers out of services they were entitled to. Or I suppose there's always the possibility that they genuinely lost it and thought they had given it back to us, in which case no one would accuse the employees of being on the ball. Whether liars or just stupid, the bottom line is, with all the other choices out there, there is no reason to give your hard-earned money to these guys. read more