Beware, Customers be careful as I found that this beautiful clean friendly shop that promised to do the right job, charged over 2/3's the National suggested cost of the job for a 2005 Ford Explorer needing a Rear Wheel Bearing. To start, they refused to list a complete parts list to justify their $908 in parts, when Ford OEM was $350, we were merely told we weren't comparing the same products (but then why not tell me what products you purchased). "The Invoice didn't allow for such an entity", but it did have room for 18 NECESSARY suggestions of repair and 17 additional minor needs; items like car needs an oil change, hello a brand new Oil change was done 600 miles ago, or to clean my battery terminals or to replace the rear dried wiper, the thread depth in brand new tires, etc.... listed way down on page 2, Rear wheel bearing $1500 THATS WHAT ITS THERE FOR. I asked, what are your Labor Fees? Well this job called for what I had to calculate to the nice bookkeeper on the phone who couldn't or refused do the math, as I explained it to her three times, anyway it was $207+ labor per hour fee. Mercedes Benz, BMW, Audi doesn't charge that much in central Ohio no less NY. The calculation of hours was also interesting, how do you configured 2.01 hours? What is that 2 hours and 2 or 3 minutes, point is added FLUFF to support and confuse the customer. Murphy's took advantage of a out of state customer who's sons go to the local University. (ironically I'd like to say this is my first review of service of any kind, due to the fact I feel People need to earn a living and deserve a second chance, but not this place). The job was done its fixed, its not as difficult repair. Nationally said to take 45 mins and possibly be $850, ok not every job is the same, I get it, but why not express such difficulties. Why not get a little annoyed or bothered when you are being told that I will be filing complaints to the BBB.
BBB, Carfax and Kelly's Blue book will be having reports filed against Murphy's of Centerville Ohio, as well as the University chat line(s) where by Parents share needs to assist their children from afar. Nice looking business on the surface. My take never again, stay away. read more