This was my first time using a valvoline instant oil change. I would love to give 5 stars because…read morethe service was excellent but I noticed after I left the sticker that tells me the mileage to get my next oil change was only 3000 miles. I paid for full synthetic oil which should last 7500-10000 miles between changes. I called the company told me 3000 is what they recommend no matter what kind of oil. This is a predatory business practice. I know better but not everyone does. They recommend you come back and get another oils change 3500 miles earlier than you should. They're taking advantage of people recommending two oil changes be done before you should have one.

Came in for an oil and filter change and these guys were super quick and had so much knowledge to…read moreoffer about my car and how to maintain it. More knowledge than I've seen at the dealership. They were very transparent about pricing and weren't pushy about adding services. I appreciated their knowledge, honesty, and quick service.

Normally I go to Valvoline for my oil changes, but recently switched to Take 5 after obtaining a…read more$25 off coupon online. Appreciated being handed a cold water bottle when I was greeted. It was a short wait for a bay to open up. Service was smooth without being pushy. Before leaving, my attendant helped reset my vehicle's service reminder and offered to clean my windshield, which was much needed. They took great care of me. I'd gladly return in the future.

I want to thank Kelvin J for helping me out with my service today…read more He did a very good job and gave excellent customer service.

My experience at this Firestone is a horrible . I was there last year to buy a set of 4 tires. Then…read moreon May 24, thee2025. I had a flat tire, the person helping me was LIZZZ, this woman is incompetent, all my information was wrong, email, name ect. I asked for this to be corrected, the only thing she corrected was my e mail, not my name. My name is Randy on their computer according to them, I have one name and they stole it and replaced it with a new one. I was constantly been called Randy?? I waited for my car to be done at the shop. I kept on telling them my name is "LAURA" and no one cared. They did not change my name on the computer system and I received a e mail with a headline , Dear Randy

I typically go to the location on Narcoosee however due to their limited specialty techs I ended up…read moregiving this location a go. They had more diagnostics techs on staff so more flexibility in scheduling an appointment-something I needed sooner than later. The team itself was very efficient, offering the friendly, casual atmosphere. Though I said they could have the day they attended to my vehicle right away and finished in a shorter time frame than other locations I've been to. Also the manager took time to come out and say hello when I was checking out which is always appreciated and adds a personal touch and confidence boost that this is indeed a location that will do what needs to be done and fairly. Pricing was fair and in line with industry, Unfortunately my issue was not able to be corrected at the location due to it being more electrical in nature (they actually waived the diagnostic for me since unable to assist) but they did provide me recommendations on where to go for next steps. This is how I'd prefer it- instead of a branch simply tackling the project on their own and charging for things that would not actually help to get money and just to patch up to move the customer on the way to find more trouble down the road (literally). I'll definitely be returning personally when my next car need arises. If you're not sure of whether this location is or isn't for you I recommend giving them a go!

$900 MISTAKE to go here - Horribly-trained staff INTENTIONALLY DESTROYED my OIL DRAIN PLUG when…read morethey used THREAD LOCKER on it after substituting a NON-STANDARD PLUG that was very soft steel on the prior visit, then on this most recent visit they ROUNDED OFF the BOLT HEAD on that horrible drain plug they had substituted in. Seriously my counsel just sent them a DEMAND LETTER for DAMAGES. It was bunch of incompetents trying to remove the plug they intentionally substituted and used thread locker on in the prior visit. WHY? I guess it was to keep me from changing my own oil, but I WAS THE ONE who had to FIX THE PROBLEM because they claimed I did it. Ha! LMAO...NOT! I haven't been under my car in about 15 years, and NO SHOP has worked on it since 2016 - only trips to Valvoline (it's a low miles vehicle that gets minimal use). At least I had not been under it UNTIL NOW to discover what DAMAGE they did and to remove the drain plug that THEY COULDN'T REMOVE. Their own plug - they could not remove it. Note that: They tried to keep customers OUT of their own vehicles for maintenance and they ENDED UP KEEPING THEMSELVES OUT. So I have PHOTOS of the BLUE THREAD LOCKER on the drain plug - they used so much it was coming out the very bottom. It was SEIZED and cost me a WHOLE DRAIN PAN REPLACEMENT plus GASKET and HUGE LABOR to fix this. Yes, that was the cost to FIX their intentional damage to my vehicle. I will post photos of how they DESTROYED THE DRAIN PLUG by repeatedly rounding it off then tapping on a series of ever-smaller 12-tooth sockets, which just rounded it MORE. It's so soft (their plug!) and so damaged (their un-trained crew actions) that the bolt head formed a TUNNEL as you can see in the photos. This makes me doubt ever going to an oil change place again. My counsel is sending them the bill with a letter telling them they'll end up in litigation if they don't pay it. IT'S THAT BAD. Some history: I started using oil change places about 15 years ago because I hated the hassle and time of working on cars, despite mostly knowing what I was doing from having been a precision machinist (you name a machine, I did setup and production on it, including CNC-everything) for a large defense contractor for YEARS. So I -could- do labor but I figured "what could they screw up in an oil change?" I found out: EVERYTHING. Now, because these people are SO INCOMPETENT, and so PERNICIOUS in trying to keep me from working on my own car (using thread locker, replacing my drain plug with a smaller bolt size and softer aftermarket plug, rounding off the bolt) now I have no choice in the future because these guys want to thread-lock and over-torque EVERYTHING. NIGHTMARE. THEY WILL RUIN YOUR CAR. STAY AWAY FROM THIS VALVOLINE - Corner of Semoran 436 at Old Cheney Hwy. In fact, I will be avoiding ALL VALVOLINE EVERYTHING - all shops, all VALVOLINE PRODUCTS, EVERYTHING. These people LIE to your FACE and DENY RESPONSIBILITY. They even tried to lie to me about how long since the last oil change (was 24 months, they said 3 years) - like I'm some sort of idiot who can't do math or something. Just HORRIBLE... Will update whether they pay for their mistake or not. Something tells me they will not take responsibility.

They ripped or cut the cover under my truck to do the oil change. After complaining about it they…read moretold me to go back and they will take care of. When I went they denied and said you really don't need that if will not affect the performance of the car. I don't think I will ever go back because I don't trust them. The manufacturer puts that for a reason and they need to respect my property

I just got my car serviced today. The service gentleman there today were superb. I could tell the…read moremanager, Fig, runs a tight service for precision and accuracy. While I explained I normally get my car serviced by my dealership, I just didn't have the time to wait this quarter for an oil change. They worked out a deal with me to accommodate the customer and provide quick and excellent service. Thank you to the gentleman (namely Fig, Alex, and Osvaldo) who serviced my vehicle with care and provided updates along the way. See you all again, next quarter.

Came in for an oil change. Looked busy. I was next in line…read more Service crew was respectful, friendly, and fast and recognizing me. They were patient and answered all my questions. They even helped me get all the discounts that's available online and on their website. The value is pretty OK. They also changed my air filter. They did some recommendations but not high pressure sales pitch. All done in 16mins.

We went to Goodfelo's on a Saturday when our car decided to start shaking when we accelerated…read more Hardly any other car shops were open on this Saturday, so we appreciate their hours! Goodfelo's gave us a quote of $75-$150 for the diagnostic fee which seemed reasonable compared to others. We had the check engine light on and also the TRAC off light on, they charged us $75 for our diagnostic fee. They started work on Monday and we had the car by Tuesday morning. They replaced a coil that went bad and our spark plugs which weren't causing the problem but they said they were very old and recommended it. I like that they ask you first what services you want them to perform before they just do it. Our total for diagnosis, the coil and the spark plugs was $600.

Very hard to find a honest mechanic these guys are top notch .They will not fix something unless it…read moreneeds to be fixed. The honesty and integrity is what keeps me coming back .I had extensive work done on my car nothing but five stars. It has taking many years to find a shop like this if you have a problem with your car you should check these guys out they will really take care of you ,they are priced Right extremely honest good and people .

This was the closest car service shop to me, so I decided to give them a try. I was looking to get…read morea simple oil change on my geriatric high mileage car. I visited on a weekend afternoon, and they were able to complete it along with an overall inspection in just under an hour. There happened to be a sale so it was $41 for a semisynthetic blend. Otherwise, a fully synthetic oil change is $99, and high mileage is around $80 or so, even with discounts. Everyone was very friendly, and the car is driving well so far.

if you are Black, don't trust these thieves. I took my car in for service and they lied, charged me…read moreand did nothing to my vehicle. Raymond, the manager is a pathetic, liar, and a thief. Don't trust them! Make sure you check your receipt, check they facts and check their work, they got me, Police wouldn't come said it was civi, I recorded them for this reason, the older guy in the back started recording me, I gave him the finger, Raymond tried to turn that around on me and said I was unruly, them tried calling Police on me for giving them the finger, I waited, Police never came, whatever, I pray for Karma to hit them however in return.

Y'all he was amazing. He rescued me so I didn't know that I had a flat tire and I was rolling down…read morethe road back to my apartment and realized how far it was and I thought it was low but not flat and I tried going to Wawa in i it And that didn't happen so I brought it to Circle K to put air in it and realize that that wasn't gonna happen and he was at Circle K buying something and he rescued me and saved me and took my tire and patched it up for me. He was wonderful. I will definitely be using his service again and I want to tell everybody about how awesome he was. Thank you

From the owner: On-Site Auto Repair is your dedicated partner for comprehensive automotive care in Orlando and…read morebeyond. As your trusted local car mechanic, we offer expert mobile repair services, saving you time and hassle. Our 24/7 availability ensures roadside assistance is always within reach, providing peace of mind on every journey. Experience the convenience and quality of our services since our establishment in 2024.

What a GREAT business. We have been bringing our cars here for service for years. This review…read morewill probably be very short because everyrhing about theses guys can be summed up in one word, GREAT! If you have an emergency, they will figure out how to get you in. They are very reasonably priced. The service is the highest quality as is the repairs. If something goes wrong they will fix that too. The have earned the best of Orlando for the last 3 years! If you are looking for a great autoshop you may want to consider this wonderful shop.

The staff was friendly and professional from the beginning. The repair quality was excellent, and I…read moreappreciated the honest communication.