I have NEVER had such a pleasant experience doing car stuff ever hahahaa. Who knew a trip to Take 5…read moreOil Change could literally make your whole day?? I don't know much about cars but I do know a lot of places will try to upsell you on things you don't need, especially if you blatantly tell them you don't know what you're doing. The guy was transparent with me about my oil change, let me know that the cheapest option was just as good as the next one up (for my particular make & model & mileage) & he even gave me a discount on top of that. I tried to give him $10 for great service, he refused the tip, then proceeded to offer me a free car wash... I was like does somebody know me here?? Hahaha I paid for my car wash before he could offer though, so they gave me a free detail package. 10/10 recommend. I haven't stopped talking about how awesome the staff was.

I waited an hour with only one car ahead of me to finally be in the actual oil change area. As I'm…read morewaiting still to even be greater it's been 10 minutes and I'm still waiting so this inspired me to leave them a review. They had all 3 lanes open, and only had two guys changing oil while they were laughing and joking the past 10 minutes. I've never waited longer than 30 minutes and for "take 5" they false advertise because in reality they should be called take 1-2 hours.

I stopped by here at 730am for a quick oil change before work. I was in and out in less than 10…read moreminutes! There was one other person also getting an oil change while I was there. The place was clean, organized, and well taken care of. Leon and Chris were the two people who helped me and they were fantastic. They were both super helpful, patient, and quick! As a young woman, finding a car place that I feel 100% comfortable at isn't common, but Chris and Leon being able to explain everything they were doing and what it all meant made it a great experience. I always fear that I'll get talked into things since I don't know anything about cars, but they seemed very trustworthy. The prices are all displayed so you know exactly what you'll be paying. 10/10 customer service and I highly recommend stopping by here if you're in the area.

Great customer services Ample parking…read more Great vacuum Affordable Conveniently Located

I was in Jacksonville for 3 days on biz - Tues to Fri. Tues nite my car broke down at the…read morerestaurant and had to walk back to hotel. Closest place was Famous. Sent them a mssg. on their website Tuesday night and they got me in there after work on Wed. Being a stranger in town is always iffy when you need to repair your car in 48 hours - I had to leave Friday afternoon. Not only did they promise me it would be done Friday but it was done at 11 AM on Friday!! Their estimate was right in line with what I researched on the internet. The folks there - Becky and Derek - were true to their word and were friendly and respectful. They would be my full time service center of I lived up there!

Came in to get my oil changed, air filter changed, spark plugs & coil packs changed. The guys were…read moreon time and well staffed to do the job I needed done. I've always enjoyed bringing my truck in for routine maintenance and I especially like the fact that I can bring my own parts and NOT pay the mark up price local shops will charge you if you do everything through them. THIS will save you money!

Took our car in on a Saturday for a slow leak in drivers side rear tire. Turned out to be a machine…read morescrew. They made the repair at no charge. I was impressed as the repair took about 30 minutes and involved de-mounting tire and patching from inside. Great job and kudos BCT. Thank you.

I WAS a new customer to your shop as it's much closer to our home and I'm extremely upset over the…read moreincompetence displayed by your so-called mechanics. All that you had to do was change the oil and give my car back. And you messed that up by losing the bolts holding the cover on the engine. How lame are you people? I'll never set foot in your pitiful shop again. Stay away from this place folks. Unless you want your car to blow up. /

I've had both a really great and an okay experience here. A few years ago, I had my front and back…read morebrakes serviced and received awesome customer service, which is ultimately why I returned. My most recent experience wasn't bad, but it didn't quite match the level of service I experienced previously. They completed the service within a few hours and at a decent price. I typically have my car serviced at the dealership, so I already knew what I needed when I came in. I think that's important at a place like this--you need to know what you want, or the cost can add up. That said, I do feel they provide honest assessments. Overall, they did what I asked, but the customer service was just okay this time. When I first went in, I was told they were booked for the day and to come back tomorrow. When my husband went in, they took the car and had it finished earlier than expected. So, while I would still consider using them again, I think my previous experience set a higher expectation for customer service.

Drew was simply amazing very welcoming personality…read more Came in for an scheduled appointment for brake service came in a few minutes late yet still Drew got my vehicle in the back and the crew began working he advised 2 hrs for full service and it was just that he kept me updated on time and was simply professional. Had a small hiccup with another employee but DREW came back over with a smile soo I had to purchase him lunch for the day I really appreciated the great service and professionalism DREW YOU ROCK!!!

Competitive pricing and competent staff. Good service and good pricing with likable staff.read more

First time customer and last time. I went online for four tires and set up install appointment…read more Online prices neglected to state any promotional pricing applied and additional undisclosed fees. As stated by Austin (claimed to be the manager). I arrived for my appointment and was informed that the online prices were promotional pricing, therefore, no additional military discount may be applied. Understandable, however, I asked Austin to show me where that promotional offer was stated in writing. Austin stated it's not written anywhere in order to verify, and that's how online pricing is. In addition, he disclosed "shop fees" that were neglected to be disclose online quote "out the door price" As I tried to state my point, Austin began to behave in a passive aggressive manner at which he deferred to not only cutting me of at every sentence but also speaking to me in a demeaning manner stating "that's the way online prices are big guy", and "I'll make sure to add your complaint to the long list of complaints". He appeared to have taken the matter personal from my observation. I stated there was no need to be referring to calling me "big guy" even after he knew my name. Ultimately, Austin's behavior was not necessary, yet it seems he may be experiencing frustrations from dealing with this online pricing issue. He eluded that this online pricing matter was a bigger headache than I understood e.g. "shop fees". If online pricing is a bigger issue, then at best the company should consider looking into properly disclosing all fees and charges, to include all promotional offers e.g. discounted prices on tires. This may alleviate continuous points of contention with pricing as Austin eluded to. Or at least consider restructuring the front staff as to ensure staff aren't being burnt out. Sadly, as a one time customer this was a disappointing business transaction and would not be returning back and will not be recommending Apex tire & auto to friends and family. Respectfully, Michael.

I began working in the Baymeadows area just over a year ago. I had some repairs needed and the…read morepeople I work with recommended Pep Boys. I was confused. I thought it was a retail store but I drove by, saw that it was in fact a shop and figured I had nothing to lose. The nicest, most courteous, skilled and highest level of integrity I've seen in a shop since I moved here. My most recent repair entailed replacing the shield under my engine. The receptionist showed me the best way to obtain the part and they installed it once it came in for an extremely reasonable price. Going to a shop can be a scary experience. Trust these guys, use these guys for all of your repairs. They are your partner to keep your car running well and for any repairs you may need. They are sincerely trustworthy and highly value your business.

Fantastic work! I stopped in for an oil change on a day that only one mechanic was available. As a…read moreresult, I needed to schedule an appointment for later in the day and was in and out!

Ely and Luis got my truck fixed fast, right the first time and price was more than fair! Thank you…read morePep Boys!!

Came in to check an oil leak in what I believe to be from the gasket. Approved to check my breaks…read morebecause it was free. They kindly did a full diagnosis on my vehicle but the information provide to me makes me not trust their intentions. Since May I have had a air leak in my RR tire. The only tire to have ever been an issue due to it being used. They gave me an estimate of over $3,000 dollars. Mind you I ONLY came in for the oil leak and checking brakes. I was recommended to replace the front two tires due to pressure and traction. They stated the back tires are fine. This was a lie based on what I already know about my tires. I have to put air in the RR tire almost every day because of the leak, but you are saying its fine? I refuse to not believe that I was getting scammed to buy what I did not need. My mother was representing as me since I could not physically be there. I do honestly feel like they were taking advantage of not only me but also my mother. Its a shame because I only came to this location for their reviews but next time I will be going to Jiffy Lube. I hope this location gets the business that they actually deserve based on this review. If this gets a response, I am telling you right now I am not emailing and contacting anybody from this business. That is your job to direct my concerns to who needs to hear it. I do not need anything from you. I received compensation of 10% due to the time it took for the vehicle to be done. Drop off was at 7:30am and the card was ready at 3pm. The compensation was not related to false information and scamming tactics performed by the staff here. Do not message me.