Grease Monkey on Ritchie Highway is unlike any automotive repair shop I have encountered in the…read moreBaltimore-Glen Burnie area. What separates this location from the typical garage is their combination of speed, mechanical capability, immediate service, and determination to finish the job correctly. I brought my vehicle in for substantial rear-brake work involving new brake drums, wheel bearings, brake components, hardware, and the related parts needed to properly complete the repair. Instead of telling me to leave the vehicle for several days before a technician could even begin, they started working on it immediately. That is the remarkable part of their business model. They provide the urgency people expect from a quick-service operation, but they are capable of performing serious and complex mechanical repairs. When additional parts were needed, they were able to obtain them from nearby suppliers extremely quickly. In one instance, the replacement drums arrived in roughly 15 minutes, and the technicians continued the repair without unnecessary delay. I also observed other customers arriving with automotive problems and saw the same sense of urgency: diagnose the problem, obtain what is needed, and get to work. There was no attitude of, "Leave it here and maybe we will get to it in a few days." The young leadership and technicians work with tremendous tenacity. If a repair requires another component, another adjustment, or another step, they keep moving forward until the vehicle is properly repaired. I did not have to stand over anyone or repeatedly ask whether the related components were being addressed. They handled the repair comprehensively. Many dealerships and traditional repair shops can keep a vehicle for several days simply because it is waiting in line before anyone begins working on it. Grease Monkey has created something different: bring the vehicle in, get the repair started, obtain the necessary parts quickly, complete the mechanical work, and get the customer back on the road. Their building says, "Done Fast. Done Right." After experiencing their service firsthand, I can say that is more than advertising. It describes how this location operates. For drivers, families, commuters, and businesses with fleet vehicles throughout the Baltimore and Glen Burnie area, this is a shop worth knowing about. Five stars. Grease Monkey is not simply another repair garage. They are demonstrating what modern automotive service should look like.

Very fast with response through Yelp…read more Service was performed relatively quickly. Had an unknown problem causing the engine to not turn over. They diagnosed and fixed the problem. They charged a fair market price without any strange fees or charges. Would take my vehicle here again.

High quality and trustworthy service. Well priced and easy to get service scheduled…read more They've worked on my Chevy and Subaru for maintenance like oil changes, alignments, battery replacement, timing belt replacement, brakes, and other engine repairs. Shop owner and staff take pride in their work and will give updates on progress and recommendations.

The shop is short handed and yet they squeezed in my 2019 Subaru for replacement of a tire sent…read morethem by Tire Rack. They know my car better than me: When I called a couple weeks ago to schedule a spark plug change, Kim reminded me that my Subaru had gotten its 60k service a year or so ago. (In other words, it was her polite way of suggesting new plugs were not needed.) Time and price estimates tend to be accurate. I almost hesitate to recommend Federal because it already has a cadre of devoted clients.

Yelp Fam! The…read moreweather outside is frightful & that means that flat tires are standard in the winter. Luckily Jeff & the Team at Firestone really helped me out. I was headed to work when I noticed our car had a flat tire, after frustratingly searching for mechanics. My fiancée gave me the number for Firestone, I spoke with Jeff, who was super helpful and knowledgeable. After a brief conversation about my issue we agreed that We should have the car towed to access the repair. In a flash our tow truck arrived, I met up with Jeff at Firestone. He logged my information and assured me he would take care of me. He had a mechanic assess the tire and gave me estimates for the repair. Even in this crazy time jeff was able to help and provided great customer service. The Firestone was clean, everyone had masks, hand sanitizer was available & the bathroom was clean as well. While I waited I chatted with jeff and by the time we finished our vehicle was almost done. Overall what could of been a very stressful situation was sorted out with tact and efficiency. I would recommend Firestone Complete Car for any tire repairs, they were very professional. Big shout out to Jeff!

I had an appointment at 11 Saturday to fix a flat tire. When I arrived, they told me 2 people had…read morecalled out and it would be hours before they could fix the tire. I said no problem, I could come back Sunday. They said I would be in and out at 11 Sunday. I showed up Sunday at 11 and again they said it would be hours. I left and got the flat fixed at Tires 4 Savings in 10 minutes for $15. Adios Firestone.

Gerry and his team are phenomenal! My car needed a jump right before a 4hr+ trip to Baltimore, and…read moreI was worried about making the drive back with a bad battery. Even though they were busy, they squeezed me in and checked my battery health for me. They were friendly, honest, and so helpful. This was my first time there after hearing recommendations from a few locals, and now I understand why. Highly recommend.

Great place! Came through in a pinch for me with great tires at the right price. Had me on the road…read moresafe and quick. Great service.

hands down one of the most courteous & informative experiences I've had at Oil Change. I believe…read morethe young man's name was Amir at the Middle River location . He was very well mannered & made us feel very welcomed. I will be back just for that.

Jordan at Valvoline in Ballpark road in Bowie MD did a fantastic job with service recommendation.read more

I was looking for somewhere local (near Whole Foods). Called in and they were warm and welcoming…read more Bottom line: I had a great experience getting my car serviced and inspected. They are fair and transparent, and I wish I had found out about this place sooner. Will highly recommend to friends and family.

Needed an inspection on short notice and was told to come right over! Friendly, fast service...much…read moreappreciated!

Joe Hooe offers a wonderful full service auto shop. Great customer service and very friendly…read more Great family too! All my best, DFDW

DO NOT GO HERE. So unprofessional. They clearly do not know how to manage his time or clearly…read morecommunicate expectations. I called ahead to make sure this shop had time to complete repairs for inspections. They told me to drop the car the next day at 9AM. I did but didn't hear anything for two whole business days. Three hours after I had followed up, Joe calls me to actually do a consultation on what was needed. He clearly had not even looked at my car and told me I would not get it back for two more days. When I said this was unacceptable and that he should have told me some time in the last two days, he bullied me with gaslighting (insulting my parents??) and demanded that if I did not what I was doing at 8 PM on a Friday to get my car immediately, he would have my car impounded. Go anywhere else. Cars are complex, but agreements are simple. This shop does not communicate well.

I visited the location near Canton, Baltimore. They were quick, efficient and provided…read morecomprehensive yet concise information about things our car needed. The oil change took 15 minutes, and we never had to leave the car. I appreciated their coupons as well. The synthetic oil change with 20% off was $90, so a bit more than I expected. But that was the fastest oil change I've ever experienced. Will come back for sure

I had an absolutely outstanding experience at Valvoline in Brooklyn, and I have to give a huge…read moreshoutout to Gabe and Jesse for going above and beyond. I came in for a coolant flush, and from the moment I pulled in, they were professional, welcoming, and incredibly efficient. They took the time to walk me through what they were doing, explained the importance of the service, and made sure I felt confident in everything before getting started. Gabe and Jesse worked seamlessly as a team--quick, knowledgeable, and detail-oriented. They made sure the coolant flush was done thoroughly and correctly, and even checked over a few other things just to make sure my car was running in top shape. I really appreciated that extra level of care and attention. The whole experience was smooth, honest, and actually enjoyable, which isn't something you always expect when getting car maintenance done. If you're going to Valvoline in Brooklyn, I highly recommend asking for Gabe and Jesse--they truly set the standard for great service.

These 2 guys are extremely professional and polite,,,they provide excellent quality service and I…read morewill definitely call on these guys again and also I will definitely refer them to my friends and family who wants quality service and professionalism,,,,,thank you guys again for going "above and beyond",,,,,,just for me...... Sincerely and respectfully, Eric Smothers.....

Great communication, easy to work with and will be straight up about what you need without any…read morejumping around

Fells Point Auto Repair is fantastic. I went for state vehicle inspection and was able to get the…read morenecessary repairs done in the same day. All of the services were reasonably priced, and the work was very thorough and professional. I really appreciate their help. I highly recommend them. I know I will be going back the next time my car needs work done.

I brought my car in for the Maryland Vehicle Safety Inspection. The mechanic called out a list of…read morerepairs after the inspection, claiming they were required for the Maryland inspection to pass. After doing my own research, it became clear that not everything on the list of repairs were safety-related or required by the state. Only after pressing the issue did the mechanic (named Malik) agreed and revised the list, which already raised red flags about trustworthiness of this shop. The experience only got worse from there. I dropped my car off early the next morning, as instructed, and called later in the day to ask Malik when it might be ready so I could arrange a ride. Instead of a simple, helpful response, I was met with outright hostility. When I asked, "Do you expect the car to be ready today or tomorrow?" Malik curtly replied: "Your car will be ready when it is ready." I asked my question a different way. Malik replied with the same exact response, " It will be ready when it is ready" I tried to explain that I just needed an estimate to plan my transportation. Malik responded "What part of what I told you don't you understand?" This level of rudeness and unprofessionalism toward a paying customer is completely unacceptable. Clear communication and basic respect should be the bare minimum, especially when you're entrusting someone with your vehicle and paying for their time and expertise. I cannot in good faith recommend Fell Point Auto to others. There are plenty of competent and respectful auto professionals in Baltimore , Fell Point Auto isn't one.