I spotted a wall mirror on sale for $7.99 on May 10th, 2024, and thought it was a great bargain and put it in my cart. I purchased several items as well, including some board games, and when I counted the pieces, some were missing. I asked if the board game could be discounted as it was incomplete, and the staff refused to bring down the price. It was also priced at $7.99 with a battered, torn box.
I also asked about the return policy on the mirror if it did not fit, and the cashier explained the terms. Then, the cashier came over to the mirror, and she started peeling off the sticker $7.99 price and revealed another more expensive price of $24.99 under the $7.99. I was accused of changing the sticker price and was told that I could not purchase the item. As she was peeling off the price tag, the paper started breaking at the cut seams. If I had switched price tags, the price tag would not be clean when reaffixed and have cut edges. The cashier reattached the tag and called her manager. 2 women came out, and one of them pulled at the reaffixed tag and accusingly said, " We can not sell you this as the price tag was switched. See how it comes off easily? " I was angry at being wrongfully accused and said that the price tag was pulled off by the cashier and then reattached prior to calling her, and I told her I had not switched the price tag and to check the security cameras to see if I had done so! She backpedaled and said, "Other people may have switched price, but I can not sell you this." She then swiftly took the mirror out from my cart and walked off with it. I was appalled at such bad service from the manager herself. We could have renegotiated.
I wonder if it is too good a bargain, the item will not be sold but taken back to be repurchased by an employee at a later time or marked up for later sale? Or that the price was actually marked at $7.99 for employees to purchase, but I had gotten the item before they could purchase it, so this story of switching price was concocted so that they could get the item back. The sticker price tag was cleanly affixed with no tear marks initially, and I had also asked about their return policy. Would I ask about the return policy if I had switched prices??
As I was walking out of store, I also saw the manager talking to her group of staff members.
It would also be nice to get an apology for this atrocious service. If I ever get one! read more