Parking is a bit confusing to locate for a first timer . Proceed to park in the back lot where the donation center is located. Then walk the ramp to the front of the store . Staff was friendly , greeted us as we walk in and "Thank you ", when we exit the store. Sadly this location does not participate in the weekly color tag discount sale like some of the other stores. So far the store arranged clothing by like items . unfortunately the back of the store has a foul reek smell of urine. We didn't find anything worthy nor purchase . read more

I went in yesterday for shopping, the entry way was confusing so, I didnt know where go , There was bunch of worker in the back , laughing and joking, , including the manager, there were laughing at me because I don't know where to go in . I am sorry, it's my first time there and, the manager wo read more

I went to Goodwill looking for a last minute outfit for an event I had to attend. The options were pretty slim that day, but then I came across the PERFECT shirt on one of the racks. It was a vintage Barbie shirt, and since I was going to a Coachella style event, it was literally the perfect piece to complete my outfit. I was so excited that I had finally found something. I took the shirt from the rack, and then Maria, who I'm assuming may be a manager or store lead, took the shirt from me saying that I could not purchase it because it was supposedly part of their Halloween collection. The problem is, there were absolutely no signs around the rack saying the items were not for sale, nothing identifying it as a Halloween collection, and nothing about the shirt itself that would make a customer think it was being held for a future promotion. It was simply sitting on a regular rack with merchandise. I was extremely disappointed with how the situation was handled. If an item is not available for purchase, it should not be placed out on the sales floor where customers can pick it up and reasonably assume it is for sale. At the very least, there should be clear signage so customers are not wasting their time or getting excited about an item they are later told they cannot buy. Goodwill's prices have already increased so much, and it can sometimes be difficult to find good items at a reasonable price. To finally find something I loved, only to be told I could not purchase it because of a rule that was never communicated or posted, was frustrating and felt very unprofessional. Customer service matters. If certain merchandise is being reserved for a special collection, Goodwill needs to properly label and separate those items instead of disappointing customers at checkout. This situation could have been handled much better, and I hope management improves the way they communicate these policies going forward. read more

I came to drop off 2 donation bags of clothes I normally ask for a donation receipt, the lady who was in the back was kind enough to explain to me I needed to scan QR code to get it. I signed up and it ended up giving me a $5 off coupon I needed some pants so I thought I could check what they had in store. I found some nice pants and went to check out, the cashier didn't know how to do the coupon so he called over the Manager. Who ever was on duty looked beyond bothered and put his hands together and said we never have accepted coupons and rolled his eyes. Not an issue but if you truly get bothered so much by a question why bother have a job. read more

Went to donate this weekends. Had a lot of great condition stuff due to moving into a smaller place. I dropped off a few times this weekend and encountered a few rude employees I encountered. They said "we can't except that" or "what did you bring" but in a rude tone. They don't seem to have basic customer service skills. I am brining donations even if you don't accept something say "I'm sorry but unfortunately we don't..:". I just don't get it. I encourage you all to take your donations elsewhere. I after those negative encounters I dropped off items at Saint Paul's in Long Beach. They had better customer service skills. Strongly recommend don't go to this goodwill and goodwill give your employees some training. read more

This Goodwill location sucks. It's filthy and the staff are unbelievably lazy as f---. Today I dropped off about $600 worth of clothing (e.g., Hugo Boss) and WORKING high-end (Cuisinart, Breville) kitchen appliances. The lazy people in their loading area couldn't even be bothered to emerge from their dark inside perch like bats or help me with the 6 trips of items from my truck parked on the far side of their parking lot. One woman just yelled, "Throw it all in the bins" like it was garbage. Absolutely no "thank you," "have a nice day," or even "drop dead and don't bother us again." When I asked for a receipt she said "We don't give those out any more. Scan the QR code!" OK... so I scanned the QR code and guess what? It demanded my email and sent a link that simply said, "Email not found or link expired." WTF!? Goodwill claims "Your Donation Changes Lives!" Indeed, after today's experience, I WILL NEVER DONATE TO GOODWILL AGAIN IN MY LIFE! Just yesterday I donated hundreds of socks and other clothing to L.B. Rescue Mission on Pacific Ave. and to Salvation Army on Alamitos. Staff at both places were appreciative, friendly and helpful. In comparison, the lazy f---s at Goodwill acted like I was dumping a PortaPotty truck on them. Now I wish I had. read more

Goodwill Store & Donation Center - Changed Mine! Never Again! - Thrift Stores Near Me - Long Beach, California

Person assisting with the donation area didn't even try to help us. We tried donating a table and they turned us away. Didn't offer any bins and had us sort our bags into each bin. We ended up just going to an Orange County goodwill instead and they helped us with all our donations. read more

I called ahead to check the hours when donations would be accepted. The woman who answered the phone was polite and professional. When I dropped off my donations the staff was pleasant and thanked me for my donations. Also the donation area was clean and organized. read more

A charming young man named Jadon helped me this morning. He carried my three boxes of books and helped me with my two sacks of clothes. He could not have been any more gracious. read more

Bought a big heavy table & staff helped me load it in :) Collection is nice & Big thanks to Jayden! read more

Marianna at this location is awesome! She went above and beyond to help me shop comfortably. She's always smiling and makes the visit a little nicer. she provided top-tiered customer service which is really hard to find these days . Thank you. F. Sandoval read more

Hope the Friday evening cashiers have a better attitude when customers are simply asking a question about using the cart to carry heavy supplies back to the parking lot. Not an ounce of decency. Had to carry a heavy item back without the cart because of the snarky comment the cashier gave me when i simply asked him if i could use it to bring items back. Made me feel as if i was going to steal it or as if it was an issue to ask. Not even a greeting. Hope management trains these young men better. read more

Saw bad reviews and wasn't expecting much, but I had a pleasant experience. Everything was pretty tidy and organized despite a busy Halloween weekend. Did not purchase anything so can't comment about customer service read more

Goodwill Store & Donation Center - View from front of the store - Thrift Stores Near Me - Long Beach, California

I am very new to thrifting and don't know if I will ever identify as a thrifter but I think I'm knowledgeable enough about thrift stores to know that this one is not really a god one. Dark and dingy with not the greatest of selections, I don't plan on returning to this location. The one compliment I will pay this location is that they had the air conditioning blasting on a hot summer day and I very much appreciated the break from the heat outside. read more

Goodwill Store & Donation Center - Thrift Stores Near Me - Long Beach, California

Way overpriced with no discounts at all. On top of that, there are barely any carts, which makes shopping inconvenient. Not a great experience. read more

Just know everyone goodwill is no longer giving donation slips. They make you register on line and then give you a shopping coupon. They do not tell you after 10 minutes. of fighting their email. system that they really only wanted your email! read more

I am only familiar with the donation area, which I come often to donate the good movie props to (I shop at other goodwills and donate only here cause I don't want to buy previous props, LOL). I really like how they have huge bins, labeled (very convenient). The staff members seem very nice when I get the chance to interact with them. Big suggestion: to have an area for fragile items (like glasses or porcelain), maybe like a shelf unit so it doesn't get broken if the items are at the bottom and other items get thrown on top. read more

Goodwill Store & Donation Center - Donation area - Thrift Stores Near Me - Long Beach, California

Stopped in during my lunch break and was pleasantly surprised, the store was very organized for a thrift store and I found a few pieces for myself that I'm very happy with. Special thank you to Kyle who helped me find exactly what I was looking for, super friendly and attentive I wish all employees were like this! read more

I was in your torrance, ca location 25425 Crenshaw Boulevard yesterday at around 2pm. This location is not clean and tidy. Every area of the store needed organizing. Although there appeared to be a lead representative on shift, no one cared about the way things were randomly placed. They never removed abandoned drink containers, broken pieces of goods etc. Signed Disgusted shopper read more

Many rows of clothes. Their dresses are organized by color. They have lots of bags, shorts, sweaters, blouses, pants, etc. There is some home decor, furniture, and shoes. The dressing room was very unkept. There were so many clothes everywhere. I couldn't put my clothes or phone anywhere. I hope they can work on cleaning out their changing rooms read more

Goodwill Store & Donation Center - Thrift Stores Near Me - Long Beach, California

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Store always has good finds at reasonable prices. Staff at the register seem uninterested to be there but manager Nick is extremely helpful and professional. He took the time to really hear me & help me out I'll never forget it. Reminder that kindness goes a long way. read more

The worst thrift store. They don't really have anything. Many of the items are broken, missing pieces and way wayyyy over priced. The staff is rude and the store is dirty and messy with stuff all over the floors or piled on top of each other. I would not recommend going here. read more

Would love to give a shout out to Jayden. I had several large items and he immediately came to greet me and take the items to lighten the load. He has really great energy! A very thoughtful, attentive young man. Not only made my day but he exemplifies the true meaning of Christmas, peace, love and abundance. Thank-you! read more

I use to love coming to this location. Unfortunately for the past year or so this place has really gone downhill. The largest inconvenience being the fact that you can't use their dressing rooms anymore. During the pandemic I completely understood the reasoning, however before you could bring items back and exchange for credit in store if they did not fit correctly. Now, they refuse to allow access to the dressing rooms (no signage stating this either) and do not allow refunds or exchanges anymore. Instead they instruct you to put the items on top of your own clothing in the middle of the store. This is a ridiculous solution for buying clothing attire. read more

Easy free parking in back. Efficient donation service in back with easy pull up to unload. Inside, they sell used clothing that has been cleaned at kinda high prices. Preying on people who don't or won't or cannot go to Ross or Walmart or Marshall's. I was looking at their kitchen stuff. Overpriced junk. read more

I was doing my yearly clothing purge and decided to drop my clothes at goodwill this year . Super easy process they have large bins for clothing outside you put your stuff in. The workers are super friendly and offered me a donation receipt read more

This young man Jackson and Nat have beautiful customer service. Jackson was on the floor, and he was on top of things. When I asked him a question or price check, he was on top of it and had excellent customer care. Nat was sweet and friendly. She was the cashier, Nat wrapped and protected my items and checked everyone with a friendly smile. Found a few treasures here. It's a good place to shop! read more

This place is nice have very friendly people and helpful stuff like the manager nick and Brian Cool fellows I highly recommend this place

I used to frequent this Goodwill on a weekly basis. Recently, they've undergone a "remodel," and I do not like the change. They've expanded the amount of clothing in the store, the vast majority of it is fast fashion and not worth the price marked. There are fewer books, records, and hard goods than before the remodel. There still may be some hidden gems for thrifters and resellers, but with 3 other large thrift stores in the immediate vicinity, I'd rather not waste my time here. read more

I was running late for work this morning but stopped by to drop off a donation. Fortunately Mike was able to help me with this in a timely manner and even offered me a donation receipt. I am very pleased with my experience and would definitely be coming back. read more

I contacted them regarding a donation of furniture, all in nice condition. They weren't interested.

This used to be my favorite thrift store. As you see from my photos they are Ruining the clothes by their tagging and doing nothing about it. Every other shirt was ruined in that rack. When I brought it to the managers attention she said she knew this was happening and it's above her, that upper management requested they tag items like this to make the tags more visible to customers. What?? So ruin the clothing so that people can see the color sale of the week easier? I hope they do something about this, it's a shame people's donations are being ruined by poor management! read more

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Store on Redondo,Long Beach close 2 filthy. Clothes in very poor condition. Prices 4 donations given ridiculous. Cars scratched in parking lot. Staff rude, lazy. Terrible example of Goodwill! read more

reasons why my mum and I shop there ... simply because of FAITH JOHNSON! She's such a sweet, WONDERFUL person that we love to see every time we shop at this particular location. the manager was nice as well! Love that store and will definitely come back again!!! read more

This is a review for Anjelica, a form of manager at Goodwill. I was sold a pair of shoes at a Goodwill in LA that were a half a size off: one a 6 and one a 6.5. How does that even happen? Two days later when I realized the issue, I went to return them. They were bought in LA country, I tried to return them in Orange County where I'm from. I was told I could not return them in OC but could in LA county stores. I went to my car, and called a Long Beach store (this one) to verify we could do the return before I drove 35 minutes. I was told on the phone it could be done. When I got there, I was directed to Anjelica, who said she could not process the return, could not 'work miracles', would not call to find a store that could process the return, and then walked away laughing. She even made me call again to prove that I had called that store. Unbelievable. I walked to my car and the donation door was open and I heard her tell her coworkers, "Look there she is!" I'm honestly shook at this level of awful customer service. I called the one on Atlantic and was very clear about the situation. I was promptly helps by Claire, and I was told that she could quickly take care of the issue and she apologized for how I was treated. Way to go Claire, thanks for fixing this problem. read more

Faith, you are sweet yet professional, efficient, polite and all the other good things. Coming from someone who manages restaurants, you are the perfect package. Real but hitting all your required duties read more

I have not been to this store in a while. I found some great items and am very pleased. Also, the staff was super friendly and helpful. I'd like to give a special shout out to Adolfo and Natalie. They were so kind and they provided wonderful customer service. Keep up the great work! Thank you! read more

I only donate clothing (& on occasion other misc. items) here as I prefer to shop at Salvation Army on Alamitos Blvd. in LB. The store is located in a very congested area but once you get through to the parking lot (in back) there are plenty of spaces. Employees who are taking donations are not very friendly & I had one recently call me out for bringing a donation after they had stopped. Well, then place a sign or have an after hours drop off box. I felt he was very rude as you'd think they'd be grateful for all the donations they receive. read more

They should really change the name of this place to "Hoodie Superstore" because there are literally racks and racks of them. I guess that's to be expected since hoodies seem to be part of the Long Beach uniform. As far as thrift stores go, this is just another one, except a little junkier. I think Goodwill is a great organization, but sometimes I seem to have an allegeric reaction when I shop. It usually happens around the clothes. Here the sneezing started near the shelves of housewares. Got junk? Bring it here. Need compact fluorescent lightbulbs (cFl's) on the cheap? They've got them too (courtesy of a program with Southern California Edison). For everything else go find a yard sale. It's cleaner. #Yelp365 - 28/365 read more

Goodwill Store & Donation Center - Thrift Stores Near Me - Long Beach, California

Store needs a scrub down Not a lot of furniture in this store. Not well organized. Friendly Staff. read more

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