While this Goodwill isn't specifically my favorite one, I will say I occasionally find some good deals on items. The customer service is also always very good. My least favorite thing about this Goodwill is that no matter the condition or size all the prices are the same flat rate. For example, the shirts are all $4.49, no matter what. Or the Knick-knack section, all items are priced the same, regardless of the items size or condition. While I'm certain this is simply for convenience of pricing, I prefer the other Goodwills that have tag colors and base prices off of the conditions of the items. Other goodwills also have color tag sales, which is also nice. I will say that I am very happy to finally see books for sale at this location, as they didn't carry books for years! Hopefully they figure out a better, more clutter free way of displaying them though! read more

Goodwill Industries - Thrift Stores Near Me - Visalia, California

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Went to go donate. I donated lots of times, but during Covid the employees started screaming at me and yelling at me that the manager had to come out and calm him down. He was upset because I had my mask slightly down. They are way overpriced. I donate but because of their prices I do not shop there anymore. read more

Service poor, slow, not helpful, refused to allow use of two woking restrooms last time, now have new "out of order" signs up, but employee seen entering one to use. The American Disabilities Act, Angie's Law, requires allowing customers to use the restrooms if they have a medical condition that causes immediate need of the rest room. Isn't Goodwill supposed to be serving the Disabled? Selection of clothing by color, not by size, so very hard to find clothes to fit. General merchandise thrown on shelves no rhyme or reason and not all marked with price- has to have price on it or no sale and staff unwilling to make tag for it. Store going down hill fast read more

OVERPRICED!! the price tag from the original store is on some of the items & the Goodwill doubles the price. You might as well go to the store & buy new read more

Pricing is ridiculous. I often find donated Dollar Tree items that are priced $4.79+. Nothing feels like a deal. They got rid of all of their books. In addition, they took out the two dressing rooms and of course no returns. While I understand the no return policy, purchasing an item (that's overpriced) and not knowing if it is even your size or will fit sucks. And then if you get home and it doesn't fit, guess where it's going to end back up? It's a complete rip off not a fan at all. read more

Nothing in the store is priced. You must ask the manager, who was nowhere to be found, or the nice guy behind the counter for a price... After you wait in a long line. He said the systems were down ... they have been down for a long time if. I thing is priced ! When I did get pricing nothing made sense ... it was all $4.79 each no matter the size read more

I can't believe how expensive this place is for a thrift store. How can they charge the prices they do for used items that are donated to them for free. People go to thrift stores because they can't afford the prices of new items. Turns out that we are still paying the new items price in this store. Sometimes the prices are even higher then the new price. I won't be back. read more

I love to thrift shop.. however. The prices are ridiculous and who is going to pay $4 for a package of napkins from Dollar Tree? Who do they think they're fooling? Not even a fun shop to browse anymore read more

They write on everything with sharpie which stains the clothes, they also up price fake Nike, pink and other items they think are "name brands" they don't care If the clothes are ripped, stained or super worn. They are super overpriced and the Managment is awful. They only care about making lots of money so the store manager can get a bonus off these donated items. read more

Goodwill Industries - Thrift Stores Near Me - Visalia, California

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"Turning donations into jobs" this is the mission statement that Goodwill has on their website and it needs to be explained to the employees that are taking the donations, they act very inconvenienced and unappreciative like they are doing us a favor taking our "free" donations that help create their job. Very disappointed in the attitude and lack of respect. read more

Really the worst GW I've ever visited...and I've been to dozens. Management has to be pathetic to not allow access to restrooms to kids. Such a problem with homeless and theft that many items aren't marked or tag switched thus rendering them unsellable. Save your hard-earned money and go to Hanford. You'll get more bang for your buck with the actually reasonable priced items and curtesy and make up for the gas and being harassed by rude employees who don't really want to be there...but who's to blame them anyway. read more

If I could leave a ZERO, I would. Everytime I come in they have different rules. Came in a couple of weeks ago bought a blanket that didn't have a price and they priced it. I come today for a computer chair now all of a sudden they can't price it and it has to go back through the processing. Well my question is why is it on the floor, you all are there all day walking around doing Nothing,because the store is ALWAYS DIRTY. How come you don't have employees walking around making sure at least all the furniture is priced. SMH my daughter really needed that chair and it's No guarantee that it will come back out tomorrow. I'm done HANFORD GOODWILL HERE I COME...NEVER HAD A PROBLEM WITH YOU ALL. read more

There are no prices on most items. The color coded prices are not known to the customer. You are expected to stand in line and be told prices at checkout. Most Goodwills have transparent pricing and public restrooms. This had neither and prices were high. I will not be back. read more

Very curious system- pretty fair selection of items- however none of them are priced- just a colored tha, that would be fine if signs are posted to reflect the cost- not the situation- you have to go to the cashier to find the cost of each item- which varies even with same colored tag- frustrating!!! read more

Stuff is really expensive shopping here compared to other goodwills. When dropping off items, they make you dump them out of the bags and sort your stuff a little (like clothes vs housewares). It's not terrible but the donation drive-thru line gets so long because people are unloading their stuff themselves and having to dump everything into bins and boxes by themselves. I'm not sure if this has always been this way or if it's been implemented with Covid-19. I gave an extra star for friendly employees. read more

This review is specifically for the donation drive thru. I'm very happy I stopped by this Goodwill to donate clothing that's been piling up in my home. The Donation center is right behind the building. They have bins prepared and separated by categories (clothing, accessories, homegoods, etc.) I would highly recommend anyone looking to donate items to have them organized in bags or bins when bringing them over to the donation center. You will need to separate them when you arrive and it could take some time. The employee managing the bins and organizing everything was really friendly and made the donation process super easy and contactless. Definitely recommend coming here if you're looking to drop off items! read more

A goodwill worker ask me today to keep things the way it was , but some items need to be move to check them out , she got really angry to this non English speaking person she call him a pig I was really angry, if someone else had that problem speak. Tnks read more

A few years ago you could find really nice stuff but now you can hardly find anything good, prices have increased a little but I guess that's inflation for you. Would recommend coming here maybe once a month for mens side. Idk about women's read more

I like the Goodwill's cause, but as a retail establishment, it has much to be desired. Firstly, changing room still closed "due to COVID", which I think they're just using COVID as an excuse to avoid putting things back. We never buy pants there because of that. Secondly, the cost seems a bit high, especially for a place where you can't try anything on, so you're taking a risk that something might not fit. Thirdly, you can't use their restrooms "because of COVID." I'm over the COVID bit, stop using it as an excuse to avoid good customer service! read more

Spoke 2 manager 2day about the high prices 4 items that r donated 2 them. I mentioned that annual revenue 4 goodwill is 6.1 billion $'s I was told that visalia goodwill isnt included n that #. They employee 23 full time ppl & thats their mission. So everyone gets ripped off so 23 ppl can be employed. Makes no sense. Ppl need 2 stop donating 2 them this is the only way 2 stop it. read more

I was told I had 5 days to exchange items and when I went in on the 5th day. They looked at my receipt and said go get 2 things. It took about an hour of my time but I found 2 articles of clothing to exchange. She had the receipt and said she needed my original receipt because I had exchanged previously. I told her I no longer had it and she said she couldn't exchange. Now why didn't they say this before I spent an hour in there looking. They really need to improve their return policy since you can't try anything on. Not happy with the service will not return or donate ever again. read more

No for the fact that I went there last week and I bought a computer screen for $29 I was told by a person on the floor that items get tested before they put them out so I trusted him and I asked cashier too if it works and he told me it got tested and yes it works when I get home I tried it it didn't work so I called them and they told me that they have a no return policy. I don't think it's fair I go there because I'm a low income mom ppl might say $29 dls not alot but for me it is and I can't afford to throw away $29 really hurts my budget . read more

I usually LOVE shopping Goodwill and have fun. BUT NOT THIS ONE!! DISAPPOINTED that I only found two items I liked in my size. This store is a pain in the butt big hassle to shop for clothes. Everything is racked by color and not size. I let the clerk know that I would like him to please relay to management that shopping by size would be preferable. He said, "Yeah we do it by color here.", so I doubt he'll pass my complaint on up. I didn't have a good experience at this Goodwill at all. What a lazy way to display your merchandise, but hey, convenience to the customer is no big deal, right? Thumbs down ya'll. read more

4 prices are too high and it's ridiculous I walk out everything is even model items like Nike or dishes makes me not want to shop there maybe once a month I will check on prices.. read more

I am an elderly woman of 75 years and was clothes shopping and intended to purchase items. I suddenly felt nauseous and asked to use the restroom. The staff person rudely made a comment that "I had to go to Dennys next door!" I didn't make it, so embarrassing. This is no way to treat an elder. My husband and I live about 50 miles away and had to drive for an hour so I could clean myself at home. I only hope that administrative staff would look into how staff at Visalia Goodwill are insensitive and rude to people. Date of inciden: December 16, 2022 at 1pm. read more

A company that depends on donations in order to make money and help people yet refuses to help a donor unload their vehicle. Can someone explain that? This was not my first, but last, run in while donating. When things escalated, that attendee, who was not allowed to handle my merchandise and could not help me, was able to to handle my merchandise when he put it back in my vehicle. If they cannot handle the merchandise during donation how the heck are they going to merchandise and sell it? Seem to be a lot of illogical people running this place. I went across the street to Rescued Treasures and they were there to help me unload. The people were very friendly, just the way they should be when you are making a donation. read more

Like someone said here... they deserve less then one star. My friend and I shop goodwills from down south all the way up here and this by far is the rudest goodwill we have ever been to. They won't let u shop their racks they are putting away. We got yelled at. And then we said we would follow her to the rack where she was gonna put them... and she purposely started working the rack from the other direction. They lost two carts of goods cuz we didn't check out and will never go back. Corp will be getting a call on how rude and unprofessional this place truly is. Both supervisors were both rude and didn't care how we were treated. They were the ones treating us poorly. Save your pennies and go elsewhere... read more

Their new no tag policy makes no sense. If an item doesn't have a tag they will not ring it. With other stores NORAMLLY a manager will look at similar items and put a price in the computer. I have worked retail before. However I was told they have to send the item (a belt) to the back to be "processed" to have a new tag. Mind you the belts ranged from one dollar to two dollars. Not much to figure out price wise. I was told to come back tomorrow to get a one dollar belt, which will not happen. read more

Few weeks ago they started a new pricing system. Now everything is $3.59....unless it is priced HIGHER. So, for a used plastic cup, $3.59. I don't think so. Other goodwills do not do this. read more

Employees are so rude! I don't even want to give them 1 star. Rude and snotty women in there treated my grandson and I like crap. I will never go there again! Take my advice and go across the street to Rescued Treasures. Goodwill corporate office you need to find new employees or give them some training in customer service!! read more

Wow, this is the second time of taking my donated items there and second time treated by rude and uncaring people. I normally take my items across the street to Rescued Treasures, I thought I'd give them another try. The man who helped me was rude, didn't thank me or ask me if I wanted a receipt. Why is it these people act as though they are doing us a favor by helping us and are ungrateful of items that are donated and they sell. Awful, awful place. I really didn't want to give them one star. Really upset that I just didn't take my stuff back and take to Rescued Treasures who always greet my with a smile and they are more than happy to take anything i have and send me on my way with a "Have a blessed day. read more

All organized but color NOT by Size so it takes forever!!! I'm mean forever! Not a fun hunt!

Insanely overpriced, anything you might find that's nice will be $10+. I find dds price tags covered with mark up tags, they also write on the clothing tags. A lot of the clothes are super used and the shoes are very worn for the prices they put on them . I recently started going to the Salvation Army instead and they have great discounts and are very friendly. Don't waste your time here. read more

So I called in to check up status of my wallet that got misplaced and donated the clothes that my aunt took in and the lady that answers was really rude I wish I knew her name so I can put it on blast but just let you know the people that work there sound like they hate their job it's too much for them to handle so Goodwill you should find someone else to supervisor store and be an employee to the customers and the closet they receive because that was straight-up disrespectful I was trying to explain what was going on and she's all like stop stop let me transfer your call and she cut me off and just transferred me but whoever you are the answer the phone about 10 minutes ago I reported you to supervisor so have a good day thank you read more

Awful. I'd rather dumpster dive than step foot in this trash. They always give me problems. Always. Always rude. I've wanted two items that weren't priced and they don't care. They won't sell them to you as if you did something wrong. Sorry you suck at putting on sales tags! Garbage read more

Can get a big pricey, which is disdaining especially since it is a thrift store. Denim sizes are usually larger, and it can be tough to find brand names here read more

Rudest Employees around. I was regularly shopping at this store for about 3 months.I must say, Goodwill Corp. needs to take a long hard look at the people they have running this place and the experience they are providing paying shoppers. With the exception of maybe 2 employees, I think everyone there needs a course in customer service at the very least...This store needs a complete employee overhaul- I was shopping there a few weeks ago and purchased a mirror and hoodie. I waited my turn. took forever- When I approached the counter there was firstly NO greeting, no hello, no hi- NOTHING.SILENCE. just a glare, The cashier 25-30 tall.dark haired, lady, (rude asf- answers the phone all snappy everytime it rings) her, she very hastily and annoyed rang up my items and tossed a pen my way across the counter to sign the receipt. I signed and asked her name ( she knew she was being rude) as her name tag was covered up. She initially hesitated but told me her name was Monique. I grabbed my purchases, she did not even bother saying Thank you. I asked her if she was always so friendly, she rolled her eyes, scoffed and said YUP- I turned around and told her she had no business working with the public with her awful attitude and she literally started yelling " Have a nice day" over and over. The store was full and busy and she was acting like someone who should LOSE THEIR JOB. So I left. It's not my fault she hates her job.. She is not their only outwardly rude employee. There is an older guy that complains about customers is condescending , forever grouchy , crotchety and always in a hurry to not be helpful. There is also a woman manager that is very very unapproachable. Clearly, complacency, lack of leadership, acceptance of rudeness and staleness in the employees here have caused this store to suck. All the 1 star reviews should be telling Goodwill something about the experience this store is providing the public. read more

I would give this place zero stars if I could. We just took a full truck load of stuff. The guy who was working at the drop off location was careless and very rude. He took a box that had dishes in it and flung the box on top of another box to which plates flew out of the box onto the ground and shattered. Then we had a large Rubbermaid tote full of glass ornaments. He said he wouldn't take them in the tote and proceeded to have my husband put them in a big box where all the other household items get thrown. They will be broken when the first thing is thrown in on top of them (yes, my husband realizes now that he should not have left them). Then, we had 6 empty Rubbermaid tubs with lids that he said he wouldn't take. There's nothing wrong with them; we just don't need them anymore. After we left my husband told me what happened so I called and talked to the manager. She said they absolutely take tubs and the ornaments should have been left in tub. She apologized and explained that's not how they treat their customers....well, I beg to differ, because the guy did. I will NEVER donate anything else there again! read more

So, managers who are rude and refuse to give their names when asked, they work here... Well she was a Sara or so she claimed. This place is full of very unhappy people who are angry with everyone else. Some other angry manager dude came out barking about someone who pulled up a bit different and didn't follow cones. Made him pull around three times then threatened him with "dumping" if he didn't listen to their angry micro management commands. One guy was trying to direct traffic but all he looked like he did was the Fortnite floss dance that little kids do. Can't follow those directions to pull in. Super funny how these managers take the little power in this world they have and abuse it. Don't be angry, have fun at your donation job, remember, you are making a difference ;) read more

Goodwill is a great place to shop if you have a family and need to buy school clothes !! The staff is always friendly, greet you when you arrive and always thank you for shopping with them. The quality is great. I'm a senior and I love shopping at Goodwill, my money goes further. The store is always clean and smells good. read more