Overall I'd rate this location 3.5 stars. Odd location to get to even though signage on Veteran's Parkway. Store has a lot of good merchandise and it wasn't messy nor stinky like some thrift stores. I thought it was dark inside. Did they even have lights on? I thought prices were fair. Saw a brand new beaded clutch from Francesca's. It was $7.99? Also, almost new block heeled dress sandals for $7.99. The sizing must have been off (which is why they'd been donated). I could barely fit my foot into the 8 1/2s. Pricing for kitchen dishes was by the number of pieces you purchased, although you could buy one piece. I got four Pflatzgraff bowls very similar to my pattern; all four were less than $5.00. read more

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Personally I give this Goodwill two and a half Stars. The Goodwill is truthfully a disappointment from the moment we arrived. Me and my wife wanted to check out some cool clothes for the summer and we found a few items. The restrooms are in heinous condition ; staff after was pretty friendly too. Lack of household finds and other unique goodies as well. Store was pretty much outdated as well walking in and going through all the aisles. It does have a few changing rooms to try out clothes. Overall I wasn't too impressed unfortunately read more

Compared to other goodwills I've heard about this place is pretty bad. Dirty and has a bad smell, has a very low selection of toys and everything has a musty feel. There's lot of clothes but they're not well organized at all. Overpriced and bad quality things. read more

This place is a JOKE. $16.99 for used Gap shorts?!?!? GTFO. Place was dirty. Clothing wasn't well organized and the prices were insane. Go to an outlet mall and you'll pay cheaper prices for NEW clothing. read more

This place is awesome for home goods, furniture, clothing and accessories. It also has really great seasonal items, and is the perfect place to find Halloween costume treasures. Clean, well organized, nice staff. read more

Goodwill Industries - Community Service/Non-Profit Near Me - Normal, Illinois

violently overpriced and horrible selection. they price like the things they have are new, even broken and stained things. disorganized as well, made a yelp account for this as well as rallied my friends to leave 1 star google reviews. something needs to change about this place, ive been to goodwills around the country and i have NEVER seen such ridiculous gouging read more

Oddly high prices for a Goodwill, yet by buddy and I found a well managed and organized spot with tons of inventory especially clothing and furniture. Picked up two chairs, an office chair which was very clean and a small decorator chair also looking new but at sixty dollars felt more Target than Goodwill. read more

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Goodwill does it again. They are charging MORE than what the item sold for. People, stop donating to them. They are a FOR PROFIT company. I've seen other brand new items being sold there for more than what the item cost new. They put their price tag over new price sticker. It's a sham. Donate to bromenn thrift instead or better yet, donate to shelters helping people get back on their feet. Go on fb marketplace and give items away free to people in need. Again, Goodwill is FOR PROFIT. They should change their name because there is no "good will" involved in their business practices. It's 100% profit for them and they aren't even offering fair prices. It's gross. read more

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Badwill it should be. Prices are exuberantly higher than any store I've been and I travel everywhere.

The Goodwill in Normal has went from great to terrible since they moved to their new location on Landmark Dr. Ridiculous prices for USED garage sale items!!! Charging $14 for a roasting pan! $10 for a basket! $149 for a 1990's entertainment center!! HELL-O this stuff was donated to you free!!! You're suppose to be a thrift shop!! Buyer beware!!! read more

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Prices are extremely high compared to other Goodwill's around Illinois, also half of their store is classified as "boutique" and are ridiculously priced. Like really, you get this stuff for free. They will throw anything on the shelves, it doesn't matter how damaged it is and then slap a higher price on it then it would be to get it brand new at Ross. I would recommend driving 30 minutes to go to a different goodwill. read more

I personally don't think I will ever be back. I used to go in almost every day as they put many new items out daily but now they started to slow down and not put anything out. I DO NOT recommend this goodwill to anyone! Waste of gas to get there and get nothing! read more

Very easy to drop off items. The staff is very helpful and courteous.

Literally never open for donations. Encountered two different employees both times I tried to drop stuff off, and both were horrendously rude. First one yesterday just snapped that donations were closed and would be open this morning. Okay...so I came back this morning. I didn't even make it to the counter before a different woman hit me with the bitchiest "dOnAtiONs aRe CLOSED toDaY!!!!" I don't know what went wrong in your life lady, but you don't get to scream at me like I murdered your cat when I even didn't say a WORD to you. Excuse me for trying to give away free stuff. Hope you get fired. read more

Great option for resale items. Large selection. I found "short sized" pants for a weeks worth of work. Plenty of winter options for fleece tops in my size. Positive and friendly staff! Nice dressing rooms (just make sure you take your cart in with you!). Great Black Friday pricing 2021! Nice to be around other shoppers looking to save and depending on donations as well! read more

Everything was crammed. The store was a little dirty and the customer service was OK. Didn't find anything that was worth buying. Ruined Goodwill for me. read more

This location is incorrect-it moved across the street from here. This is a very clean, big, organized goodwill. I am very satisfied with them, and had no complaints. They have a big parking lot now-so no more lack of parking spots. I love the "match the color" feature that gives you 50% off tons of items in the store! read more

The people here were genuinely happy to see me when I came to donate some household goods. I have had workers at other places treat me like I was in convienceing them. The staff was very friendly and eager to help. read more

Store is nice and big but isles still narrow and prices went up. I agree that since they moved prices are higher. I don't mind helping others but most prices are crazy for used items and even a new item with no guarantee from goodwill is still too high. read more

Place sucks. Don't bother. Rude staff. Smells of human excrement. Poorly organized. Mostly junk. Thrown in bins. It was cold.

This is the worst Goodwill I've ever been to. Their prices are terrible, their selection is awful, and they also do not accept returns or cooperate with any other Goodwill offers. I am also someone who has visited Goodwill hundreds of times in my life, so I have some idea of what I'm talking about. I hate this store, and would rather travel to another city than shop here. read more

everything is so crammed on the racks it's hard to look and clothes are not inspected very well by employees some things like tank tops are over priced because you can buy them brand new at Walmart for less.. isles are narrow and clothing is unorganized slips in with dresses and can have a long line with one slow cashier I have left full shopping cart of things after waiting 20 mins in line and I don't want to spend my day in one store read more